Edit

JB

Jessica B.

Prior Authorization Lead

Small-Business (50 or fewer emp.)

11/19/2019

"Prime Rx at work"

3.5/5

What do you like best about PrimeRx?

I like being able to view a patient's profile in a simple manner with each refill on a different line. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I dislike the inefficiency in incorporating prices of medicine into the system as well as other patient information. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Dear Jessica,

Thank you for the 4 star review. Glad to see that Prime is helping you solve refill requests. In regards to incorporating prices of medicine can easily be found in the Edit Drug tab. For the Patient Information please refer to the Patient tab. I can glady set up hands training for you at your convenience. Kindly contact me at mdaniels@micromerchantsystems.com

UP

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

10/24/2019

"Primerx review"

4/5

What do you like best about PrimeRx?

The system is very simple to use and is user friendly. It has a wide array of options for pharmacies to help manage patients with complience, formulary issues and such. It was easy to learn this system Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Sometimes the system has random glitches Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/12/2019

"Good Software But Poor Support"

2.5/5

What do you like best about PrimeRx?

Best: up to date features and options are up to market trends Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Dislike : poor Support team & too many "Glitches" Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Dear User,

Kindly give PrimeRx, a second chance. Our support team works diligently 24/7 around the clock, I am sorry that you have experienced issues.

We have a specialized team that can address all your PrimeRx needs. Kindly email at mdaniels@micromerchantsystems.com

BZ

Brian Z.

Owner

Small-Business (50 or fewer emp.)

11/12/2019

"Great"

5/5

What do you like best about PrimeRx?

Great software and customer service. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Not much to dislike. Easy and simple for all my staff Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Dear Brian,

Thank you for being a valued customer and 5 star review! Stay in touch with our month webinars that are posted on our website

https://www.micromerchantsystems.com/events/webinars

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

10/15/2019

"PHARMACY BILLING SOFTWARE"

5/5

What do you like best about PrimeRx?

Every aspect of pharmacy billing information on one page in detail. Pharmacy-friendly for day-to-day business. Ease of processing. We recommend for startup pharmacy and specialty modules as customer service is helpful with any question or suggestion. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

AT THIS POINT NO COMMENT YET ABOUT DISLIKE Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Dear User,

Thank you for your 5-star review and for taking the time to write the review. It is excellent to know that PrimeRx helps with your pharmacy specialty workflow!

Stay updated by logging into the PrimePORTAL, watch the training and webinar videos, and look for PrimeRx 4.0 release notes!

EP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/12/2019

"Micro Merchant Review"

2.5/5

What do you like best about PrimeRx?

This system was in place and we switched to a different provider. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I do not have enough experience with this system to evaluate. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Thank you for the review. If you would like to learn more about PrimeRx, log onto the PrimePORTAL with your user name and password and view the training videos and webinars.

The webinars are for Basic, Intermediate and Advanced!

You can find the days and times post on our website https://www.micromerchantsystems.com/events/webinars

If you need additional assistance, don't hesitate to contact me at mdaniels@micromerchantsystems,com

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/26/2019

"CVS proprietary system is better"

1.5/5

What do you like best about PrimeRx?

There were not very many things I liked about the PrimeRx system I used working as a tech for a private pharmacy. It did have a built in delivery system which cvs proprietary did not really have which may have been the best feature. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Constant system crashes. Also- different options to do essentially the same function. For example- to fill a prescription with insurance the option would be “p” for process- however without insurance it would be “s” for save which could be confusing because it was being filled not filed. Also required a lot of steps for regular functions that should really be streamlined because we use them so often. Review collected by and hosted on G2.com.

Recommendations to others considering PrimeRx:

Make sure you have time for proper training for all staff as some functions can be confusing Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

E Scripts come in easily and most information is accurate and prefilled which allows processing to happen quickly. Keeps track of previous prices paid for medications which is beneficial for patient as well as techs (in particular when customer is using a coupon). Review collected by and hosted on G2.com.

UP

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

5/22/2018

"Always helpful and patient "

5/5

What do you like best about PrimeRx?

We love how they are quick to answer and meet our needs.I love how they always find new ways of improving their system to make is easy for us to get the best service we need. They also have SMS reminder for patient to do refills or if we can do automatic refills. They just so many features to utilize for our business. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

MMS always came through for us , I have no complaints! They have very helpful tools online and even on the program. So with any issues I have, I always turn to the manual. They also provide us ways of keeping our records very organized. We can also keep track of our inventory, which gives us the correct NDCs. They are amazing! Although, at times the billing becomes a little difficult but as soon as we call MMS or the insurance company we're able to figure it out together. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

They were very helpful customizing the system for us. They make it very easy for us to organize our records of patients and keep track of how often the refills are being done.We always get a ticket number for our calls, so just in case we have to call back, whomever is helping knows what we're talking about. Helps us as a pharmacist be quick and sufficient! One thing I would recommend is to have a online chat just in case of emergencies because sometimes patients get impatient and do not want to wait when it comes to billing. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system!

For your billing questions: Call us customer during business hours and ask for customer support. To reach us during non-business hours, please call our toll-free number, (866) 495-3999, and leave a message in our after-hours mailbox. Our on-call technician will return your call within the hour. Or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. An online chat will be available soon. We’re here for you anytime.

AA

abbas a.

President

Pharmaceuticals

Small-Business (50 or fewer emp.)

5/21/2018

"User friendly system"

5/5

What do you like best about PrimeRx?

Easy format. Best service. You could call during your business hours and someone always picks up to resolve your problem whatsoever Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

there is really nothing to dislike, System wor\ks and if anything, LIVE service is avaialable within no time Review collected by and hosted on G2.com.

Recommendations to others considering PrimeRx:

User friendly and customer support a phone call away. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Prescription adjudication, yearly sales analysis, performance according to prescribers, patients drugs etc very helpful analysis to gauje the business, manage inventory by knowing movement of products. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system!

AY

Ali Y.

Small-Business (50 or fewer emp.)

8/19/2018

"very good"

5/5

What do you like best about PrimeRx?

service,prompt responce,technical support and all the features and changing accordingly Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

prices on network billing duplicate E Rx billings and no visit of on site reprentative any time or no call from no body from the office to hear the grievences from the customer Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Thank you for the 5-star review. For the future kindly contact support@micromerchantsystems.com. If you have a pressing issue, reach out to me at mdaniels@micromerchantsystems.com and I will connect you with the support manager immediately for assistance.