Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Customer Service & Value"
5/5
What do you like best about PrimeRx?

The value of the product considering the price/cost of competitors and the ability to get any issue resolved in the same day due to superior customer service. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Add-on services have starte dto increase the cost of the product -- wish there was a "bundle" or loyalty discount for long time users. Also, the abiity to have DIR fees automatically put in based on a formularly rather than manually as they are now. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

We appreciate you taking the time to leave a review! We are glad you find our pharmacy software valuable with superior customer service, and appreciate you letting us know how we can improve DIR fees feature. Feedback like yours helps us ensure that our software and service is the best that it can be.

Thank you again for your review. Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further.

Warm Regards,

The PrimeRx Team

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"PrimeRx is a great software for all your pharmacy needs!"
5/5
What do you like best about PrimeRx?

Great software with an intuitive user interface. I couldn't find any function that isn't already present in this software. They have a very responsive support team that is always there to help you. A special mention goes to Khemraj and Mike, who are our go-to guys for all our questions. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

There is nothing I don't like about this software, but I'd like it if we could do everything ourselves and not have to bother with the support team. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Thank you for taking the time to leave a review! We are thrilled you love our pharmacy software and appreciate your feedback.

To maximize the potential of our software please ensure to visit our customer portal here https://support.primerx.io/customer-portal where you can find a wealth of online trainings and documents.

We have a full calendar of trainings every month.

Thank you again for your review!

Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further.

See how PrimeRx improved
SP
Suman P.
Registered Pharmacist
Small-Business (50 or fewer emp.)
"Primerx is user friendly"
4/5
What do you like best about PrimeRx?

Primerx is user friendly. Easy is to learn and works well. Customer service is not that great but be a help at times. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Customer service. Many agents don't know what they are doing. Since we have known this program for a while we fix the problem on our own. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Hello Suman,

Thank you for taking the time to leave a review! We are glad you find our our pharmacy software user friendly and appreciate you letting us know how we can improve with your customer service experience. Our customer service team will reach out to you to gather more details so we can ensure you are completely satisfied next time you contact our support team.

Thank you again for your review. Please take full advantage of our customer training portal with online videos and regular webinars on new features and updates. Here's the link: https://support.primerx.io/customer-portal

Best Regards,

The Prime Rx Team

See how PrimeRx improved
TS
Teresa S.
Small-Business (50 or fewer emp.)
"Prime RX review by non-profit"
4/5
What do you like best about PrimeRx?

Prime RX was somewhat easyto learn and get started. I like the enter RX page and think it flows well. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

What I dislike is the inventory and some of the reports connected to it. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Hello Teresa,

Thank you for taking the time to leave a review! We are glad our pharmacy software is helping your non-profit stay organized and appreciate you letting us know how we can improve with the inventory management feature and reporting.

Feedback like yours helps us ensure that our software and service is the best that it can be.

We would like to invite you to access our customer portal training here https://support.primerx.io/customer-portal and please don't hesitate to reach out if you need additional support or get more details on your feedback in your preferred communication method

Email: support@primerx.io

Phone: (516) 408-3999 or (866) 495-3999

Online customer portal: Click on the support button in the www.primerx.io home page.

Thank you again for your review.

Warm Regards,

The PrimeRx team

See how PrimeRx improved
RT
Rick T.
Small-Business (50 or fewer emp.)
"PrimeRx tech support is next to none"
5/5
What do you like best about PrimeRx?

Support staffs are very knowlegable and puctual. They are able to fix issues in a timely fashion and are ver resposive Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Nothing at all. The only thing to caomplain about is the cost for different programs might add up Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Hi Rick,

Thank you so much for leaving a review. We are thrilled to hear you love our customer support. We always expect our customers to receive prompt, efficient service every time they contact us and are glad to hear this has been your experience.

Please take full advantage of our customer portal which includes a wealth of online trainings by accessing this link: https://support.primerx.io/customer-portal

Thank you for allowing us to be part of your pharmacy.

Warm Regards,

The PrimeRx team

See how PrimeRx improved
Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Friendly Platform Pharmacy Billing Software"
5/5
What do you like best about PrimeRx?

Easy to Manuver, Easy to access, Easy to read, Easy to use, User friendly and also great support staff team with 24 hours access. It comes with lots of updates that cators to different type of users. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Nothing really stands out, the only thing that can use a little update is the aesthetic of the software is not really pretty, Asides from that everything else is excellent Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Thank you for taking the time to leave a review! We are happy to see that PrimeRx is making a positive impact at your pharmacy.

Feedback from our clients is crucial in helping us continue to grow and meet the needs of our customers. Thank you again for your review.

Warm Regards,

The PrimeRx Team

See how PrimeRx improved
Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Good experience"
3.5/5
What do you like best about PrimeRx?

easy to use, system allows you to multitask and figure things outs on your own Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

not everyone knows the answers, you get lucky sometimes and get someone knowledgable and then sometimes you spend hours on the phone with someone who is not. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Thank you for your positive review! We're glad you find PrimeRx easy to use for multitasking and independently figuring things out. We apologize for any inconsistency in support experiences and are actively working to improve this.

We're pleased to hear that PrimeRx is helping you easily find drug NDCs and manage inventory. Your feedback is valuable, and we appreciate your partnership. If you have further suggestions, feel free to share. We look forward to continuing to enhance your experience with PrimeRx.

Warm Regards,

The PrimeRx Team

VN
Vivian N.
Small-Business (50 or fewer emp.)
"Efficient but lots of hiccups"
2.5/5
What do you like best about PrimeRx?

Quick customer service

Very organized with lots of tabs Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Always have to call customer service for some sort of issue Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Thank you for investing the time to share your feedback. We are grateful for your acknowledgment of our prompt customer service and the organizational features of our software. However, we're genuinely sorry to learn that your recent experience fell short of your expectations.

Your mention of having to contact support for various issues is concerning, and we want to assure you that we take this matter seriously. Our support team representative will reach out to you promptly to address your concerns and work towards resolving any issues you may be facing.

We appreciate your openness in sharing your experiences, as it provides valuable insights into areas where we can improve. We are fully committed to ensuring that your future interactions with our software and support services meet or exceed your expectations.

Once again, thank you for your candid review. We genuinely value your feedback and are dedicated to serving you better. We look forward to the opportunity to support your continued success.

Warm Regards,

The PrimeRx Team

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"PrimeRx Review"
4/5
What do you like best about PrimeRx?

Ease of use, lots of features that are applicable to every day processing, nice payment system, great for users that process a high volume of prescriptions, very responsive customer support team. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Implementation and training were not as smooth as we would have liked, the payment processing delays cause the amount collected per day to not match the amount submitted into the bank (it does end up there, but its more difficult to balance the books). Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Thank you for taking the time to share your thoughts!

We're delighted to hear that you appreciate our pharmacy software's seamless tracking of outstanding medications and copays. Your positive feedback on the software's ease of use, extensive features, efficient payment system for large transactions, and the responsiveness of our support team is truly valued.

Moreover, we appreciate your insights on how we can enhance implementation and training in the future. Your feedback plays a crucial role in helping us continually improve both our software and service to meet your needs.

Thank you once again for your review. Should you require any further assistance, please feel free to reach out to our support team at support@primerx.io. We look forward to serving you.

Warm Regards,

The PrimeRx Team

MB
MIGUEL B.
Small-Business (50 or fewer emp.)
"SO FAR SO GOOD"
5/5
What do you like best about PrimeRx?

ITS A VERY COMPLETE SYSTEM AND EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

THE LINK BETWEEN GENERICS AND BRANDS SOMETIMES HAS ERROS,YOU GOT TO DOUBLE CHECK Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx
Edit edit

Hello Miguel,

We appreciate you for taking the time to leave a review! We are glad to hear you believe our pharmacy software system is very complete. Thank you for letting us know about the links between generics and brands. We have a feature called Real Time Benefits prescriptions by Surescripts that could help with this issue. If you would like to hear more about this feature and for us to assist you further please don't hesitate to contact our support team at support@primerx.io.

Warm Regards,

The PrimeRx Team