--- title: PrimeRx Reviews meta_title: 'PrimeRx Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 61 reviews by the users' company size, role or industry to find out how PrimeRx works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 61 scale: '5' date_modified: '2026-07-18' parent_category: name: Pharmacy url: https://www.g2.com/categories/pharmacy --- # PrimeRx Reviews **Vendor:** PrimeRx **Category:** [Pharmacy Management Systems ](https://www.g2.com/categories/pharmacy-management-systems) **Average Rating:** 4.1/5.0 **Total Reviews:** 61 ## About PrimeRx PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively. ## PrimeRx Reviews ### 1. Very highly recommended. Makes your pharmacy workflow error free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about PrimeRx?** 1. Transfer in and out feature is great where you just don’t have to go through the fax or telephone. 2. Helps to merge the family house charges account so you have to keep track on the single account per family. 3. Prescriptions deleted by mistake can be recovered easy. 4. Controls resubmition is the blessing. 5.Easy to add any new prescriber by using their MMS search. 6. Drug pick verification feature helps to nullify the error of dispensing wrong drug. 7. You can view business reports with lots of options. 8. X10 file for the inventory update helps to keep track of the qty in hand. 9. Ease to submit data to PMP **What do you dislike about PrimeRx?** 1.Sometimes the drug NDC is not found on the file.... and we have to add that drug manually. 2. While inventory update....products without the NDC number have to add in manually. **Recommendations to others considering PrimeRx:** Highly **What problems is PrimeRx solving and how is that benefiting you?** Prime rx is the boon to pharmacy system. I have been using it daily to fill and dispense prescriptions. -One the biggest benefit is the synchronized prime rx and prime Pos system..,as we don’t have to search for the customer in the pos, which can be easily imported from the Primerx . -Also we can keep track of the insurance payments, patients profile and drug drug interactions. -it’s also makes the workflow faster as it eliminates lot of manual data entry, - We can directly process Erx which eliminates lot of data entry manually and decrease the wait time. - quick refill feature is also very beneficial as it takes 1 mins to get ready any prescription . **Official Response from Michele Daniels:** > Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! Shall, I set up and technical support call to help you with Drug NDC not found? Michele Daniels ### 2. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh V. | pharmacist, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about PrimeRx?** rx typing, med list, refill, edit, sig file etc **What do you dislike about PrimeRx?** can't split the prescription with 2 ndc with same drug strength and name **Recommendations to others considering PrimeRx:** very good product. better than pioneer rx **What problems is PrimeRx solving and how is that benefiting you?** great benefits for pharmacy using prime rx. easy to operate and navigate. **Official Response from Michele Daniels:** > Dear Nilesh, Thank you for the 5-Star review and kind notes about PrimeRx. Our customer's valuable feedback is essential to us at Micro Merchant Systems. We are continually updating PrimeRx features to enhance pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory. Our development team is working on splitting up a prescription with different NDC numbers. Stay tuned for the next few PrimeRx updates! ### 3. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Mark D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2018 **What do you like best about PrimeRx?** Customer service is great, very knowledgeable **What do you dislike about PrimeRx?** I don’t like that the software doesn’t select the correct ndc at the time of running a claim **What problems is PrimeRx solving and how is that benefiting you?** All pharmacy related business is ### 4. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Usman N. | Manager, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about PrimeRx?** ease of using micro merchant, it offers delivery system for drivers which is really neat **What do you dislike about PrimeRx?** sometimes the updates take a little long **What problems is PrimeRx solving and how is that benefiting you?** automatic refills are helping my business **Official Response from Michele Daniels:** > Dear Sir, Thank you for the 5-star review. We appreciate you taking time to validate your PrimeRx™ and PrimeDELIVERY™ experience. We are thrilled to hear feedback that PrimeRx, our pharmacy management system helps with your pharmacy automatic refills workflow. Yes, PrimeDELIVERY™ offers customers the convenience of having their prescriptions delivered while ensuring an electronic paper trail records the delivery and captures required signatures. For the updates taking too long, it may be possible that we may need to upgrade your memory to address the issue. Please email us at support@micromerchantsystems.com to evaluate the problem and change some local infrastructure. Thank you for your continued support. ### 5. Pharmacist in charge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about PrimeRx?** Fast, efficient, great features, productive help **What do you dislike about PrimeRx?** I don't recall anything in particular to be able to share right away. The system is well designed **What problems is PrimeRx solving and how is that benefiting you?** The entire pharmacy business is based on the efficient system that sends the claims to third parties and gets the response ### 6. PRIME RX REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about PrimeRx?** MOST FEATURES ARE USER FRIENDLY AND THE DAILY LOG REPORTS ARE VERY DETAILED AND PRECISE **What do you dislike about PrimeRx?** COST OF SERVICE AND BETTER PAYMENT TERMS **What problems is PrimeRx solving and how is that benefiting you?** FASTER,EASIER AND CONVINIENT TO TRACK AND TRANSMIT ANY CLAIMS AND KEEP TRACK OF ALL THE REPORTS WHAT WE TRANSMIT. **Official Response from Michele Daniels:** > Thank you for the review. We are happy to hear PrimeRx easy to use features are precise with your daily log reports. Kindly call 516-408-3888 or email support@micromerchantsystems with any additional concerns. We appreciate your continued support. ### 7. Prime Rx **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PrimeRx?** Simple easy to be trained on, it has the advantage of all retail pharmacy systems and options that assist in making the customer service more convenience **What do you dislike about PrimeRx?** Slow sometime , it requires updates always and some glitch happened, sometimes it needs sort of maintenance **What problems is PrimeRx solving and how is that benefiting you?** Billing and keep pt information on hand all the time including electronic prescription and other TAR doors submitted **Official Response from Michele Daniels:** > Thank you for the 4-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! For your system running slow and update glitches, there could be various reasons. Call our customer service and ask for technical support. The tech can help you identify the issues and apply the appropriate solutions. To reach us call our toll-free number (866) 495-3999, chat with us online, https://www.micromerchantsystems.com, look for the help button, or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. We’re here for you anytime. ### 8. Positive but needs issues to be fixed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about PrimeRx?** all information in a single window, claim reimbursement red and green makes it easy **What do you dislike about PrimeRx?** double billing issues, billing for compounds is nightmare and Prime POS keeps failing **What problems is PrimeRx solving and how is that benefiting you?** Not expensive **Official Response from Michele Daniels:** > Thank you for the stating PrimeRx is easy to use and helps with claim reimbursements. We are always available to help our customers with any type of issues. Kindly reach out to our customer support and your billing issues and PrimePOS at 866-495-3999 or support@micromerchantsystems.com. You can always reach out to me mdaniels@micromerchantsystems.com ### 9. Prime rx survey **Rating:** 5.0/5.0 stars **Reviewed by:** ARCHANA Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about PrimeRx?** Software is very easy to use. customer service is excellent. **What do you dislike about PrimeRx?** It will wonderful if prime rx would submit control report to the state by itself. **What problems is PrimeRx solving and how is that benefiting you?** Software is convenient to use. **Official Response from Michele Daniels:** > Thank for your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. We appreciate your excellent comments about our customer support team. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity. Good News about automatically submitting control reports to the state! Micro Merchant System offers a software solution to manage the time-consuming compliance process. Our Controlled Substance Reporting (CSR) service automatically tracks this information and uploads the file (depending on the state) on your behalf to the appropriate state agency. This includes compliance with all zero-reporting requirements. Our CSR service will also provide a notification service, that lets you know if the file submission was successful, or if it failed or was missed. Here is the link to sign up: https://www.micromerchantsystems.com/services/csr If you wish, email us at support@micromerchantsystems.com or call 516-408-3999, ask for a representative to help you sign up. ### 10. It works. **Rating:** 4.5/5.0 stars **Reviewed by:** Liem D. | Pharmacy Technician, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2017 **What do you like best about PrimeRx?** It is popular. When you need a temporary replacement of pharmacist, easy to find one who is familiar with it. **What do you dislike about PrimeRx?** They take too much control of our computer. **What problems is PrimeRx solving and how is that benefiting you?** Everyday works. They know very well their system, rarely they couldn't find a solution. ### 11. Good tool for filing prescriptions online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about PrimeRx?** easy to use, great support on the product, certified through Surescripts **What do you dislike about PrimeRx?** expensive, a little slow in using and uploading sometimes **What problems is PrimeRx solving and how is that benefiting you?** filing prescriptions online ## PrimeRx Discussions - [Is the software compatible with WorkComp electronic billing?](https://www.g2.com/discussions/primerx-workcomp) - 3 comments, 2 upvotes - [Who is in charge of support? Actual supervisor/manager/ someone with actual knowledge of the product?](https://www.g2.com/discussions/24875-who-is-in-charge-of-support-actual-supervisor-manager-someone-with-actual-knowledge-of-the-product) - 1 comment, 1 upvote - [What are a few PrimeRx best features?](https://www.g2.com/discussions/primerx-features) - 1 comment, 1 upvote - [Does the system have an AR (accounts receivable) function and is it user-friendly?](https://www.g2.com/discussions/primerx-accounts-receivable) - 1 comment, 1 upvote - [PrimeRx™ Inventory and Compound Tracking](https://www.g2.com/discussions/primerx-inventory-and-compound-tracking) - 1 comment, 1 upvote - [View PrimeRx pricing details and edition comparison](https://www.g2.com/products/primerx/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+11%3A19%3A56+-0500&secure%5Bsession_id%5D=b80ccf87-226e-45c7-afd0-45bee412841b&secure%5Btoken%5D=a8b834d0976ed01313b0b1d9ef829b5fbce9f3cbc313c4153736cf33853a88d3&format=llm_user) ## PrimeRx Features **Medication Management** - Stock Management - Drug Database - Drug Verification **Medication Administration** - Prescription Management - eMAR - Inventory Control - Medication Formulary - Pharmacy System Integration **Transactions** - Payment Types - Mobile Capability - PCI Compliance **Operational Efficiency** - Medical Document Mangaement - EHR Integration - Billing & Accounting - POS - Reporting - Workflow Transparency - Clinical Communication - Patient Portal **Patient Care** - Patient Portal - Insurance Verification - Point-of-Care **Drug Management** - Drug Inventory Management - Prescription Scanning - Sales Customization **Paperless Documentation** - Medication Reconciliation - PDMP Reporting - Audit Documentation **Business Management** - Pharmacy System Integration - Reporting - Customer Account Management - HIPAA Compliance ## Top PrimeRx Alternatives - [PioneerRX](https://www.g2.com/products/pioneerrx/reviews) - 4.0/5.0 (21 reviews) - [Datascan Pharmacy Software](https://www.g2.com/products/datascan-pharmacy-software/reviews) - 4.9/5.0 (29 reviews) - [Rx30 The Pharmacy Management System](https://www.g2.com/products/rx30-the-pharmacy-management-system/reviews) - 3.8/5.0 (19 reviews)