--- title: PrimeRx Reviews meta\_title: 'PrimeRx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how PrimeRx works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Pharmacy url: https://www.g2.com/categories/pharmacy --- # PrimeRx Reviews & Product Details Visit Website PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively. * * * Product Website PrimeRx Seller [PrimeRx](https://www.g2.com/sellers/primerx) Discussions [PrimeRx Community](https://www.g2.com/products/primerx/discuss) Languages Supported English Solution Type All-in-One Overview by Michele Daniels (Marketing and Communications Manager at Micro Merchant Systems, Inc) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/primerx/pricing) ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Prior Authorization Lead Small-Business (50 or fewer emp.) 11/19/2019 "Prime Rx at work" 3.5/5 What do you like best about PrimeRx? I like being able to view a patient's profile in a simple manner with each refill on a different line. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? I dislike the inefficiency in incorporating prices of medicine into the system as well as other patient information. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: There are a lot of buttons and tabs. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? I've been solving refill requests with PrimeRx. The benefits is that each refill is shown separately. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3695513/official_response/edit) Dear Jessica, Thank you for the 4 star review. Glad to see that Prime is helping you solve refill requests. In regards to incorporating prices of medicine can easily be found in the Edit Drug tab. For the Patient Information please refer to the Patient tab. I can glady set up hands training for you at your convenience. Kindly contact me at mdaniels@micromerchantsystems.com Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 10/24/2019 "Primerx review" 4/5 What do you like best about PrimeRx? The system is very simple to use and is user friendly. It has a wide array of options for pharmacies to help manage patients with complience, formulary issues and such. It was easy to learn this system Review collected by and hosted on G2.com. What do you dislike about PrimeRx? Sometimes the system has random glitches Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? There are many tools available to use to help benefit both the patients and pharmacy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/12/2019 "Good Software But Poor Support" 2.5/5 What do you like best about PrimeRx? Best: up to date features and options are up to market trends Review collected by and hosted on G2.com. What do you dislike about PrimeRx? Dislike : poor Support team & too many "Glitches" Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: na Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Problems Solved : workflow improvement , Delivery and MTM integration Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3607329/official_response/edit) Dear User, Kindly give PrimeRx, a second chance. Our support team works diligently 24/7 around the clock, I am sorry that you have experienced issues. We have a specialized team that can address all your PrimeRx needs. Kindly email at mdaniels@micromerchantsystems.com Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BZ Brian Z. Owner Small-Business (50 or fewer emp.) 11/12/2019 "Great" 5/5 What do you like best about PrimeRx? Great software and customer service. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? Not much to dislike. Easy and simple for all my staff Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Easy training and easy workflow Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3641735/official_response/edit) Dear Brian, Thank you for being a valued customer and 5 star review! Stay in touch with our month webinars that are posted on our website https://www.micromerchantsystems.com/events/webinars Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 10/15/2019 "PHARMACY BILLING SOFTWARE" 5/5 What do you like best about PrimeRx? Every aspect of pharmacy billing information on one page in detail. Pharmacy-friendly for day-to-day business. Ease of processing. We recommend for startup pharmacy and specialty modules as customer service is helpful with any question or suggestion. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? AT THIS POINT NO COMMENT YET ABOUT DISLIKE Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: easy and pharmacy friendly software Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? The specialty module of Prime RX made the workflow easy, and we can prioritize work accordingly. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3417167/official_response/edit) Dear User, Thank you for your 5-star review and for taking the time to write the review. It is excellent to know that PrimeRx helps with your pharmacy specialty workflow! Stay updated by logging into the PrimePORTAL, watch the training and webinar videos, and look for PrimeRx 4.0 release notes! 10/24/2019 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") EP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 11/12/2019 "Micro Merchant Review" 2.5/5 What do you like best about PrimeRx? This system was in place and we switched to a different provider. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? I do not have enough experience with this system to evaluate. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? I was not a part of this process. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3641688/official_response/edit) Thank you for the review. If you would like to learn more about PrimeRx, log onto the PrimePORTAL with your user name and password and view the training videos and webinars. The webinars are for Basic, Intermediate and Advanced! You can find the days and times post on our website https://www.micromerchantsystems.com/events/webinars If you need additional assistance, don't hesitate to contact me at mdaniels@micromerchantsystems,com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 1/26/2019 "CVS proprietary system is better" 1.5/5 What do you like best about PrimeRx? There were not very many things I liked about the PrimeRx system I used working as a tech for a private pharmacy. It did have a built in delivery system which cvs proprietary did not really have which may have been the best feature. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? Constant system crashes. Also- different options to do essentially the same function. For example- to fill a prescription with insurance the option would be “p” for process- however without insurance it would be “s” for save which could be confusing because it was being filled not filed. Also required a lot of steps for regular functions that should really be streamlined because we use them so often. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: Make sure you have time for proper training for all staff as some functions can be confusing Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? E Scripts come in easily and most information is accurate and prefilled which allows processing to happen quickly. Keeps track of previous prices paid for medications which is beneficial for patient as well as techs (in particular when customer is using a coupon). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 5/22/2018 "Always helpful and patient " 5/5 What do you like best about PrimeRx? We love how they are quick to answer and meet our needs.I love how they always find new ways of improving their system to make is easy for us to get the best service we need. They also have SMS reminder for patient to do refills or if we can do automatic refills. They just so many features to utilize for our business. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? MMS always came through for us , I have no complaints! They have very helpful tools online and even on the program. So with any issues I have, I always turn to the manual. They also provide us ways of keeping our records very organized. We can also keep track of our inventory, which gives us the correct NDCs. They are amazing! Although, at times the billing becomes a little difficult but as soon as we call MMS or the insurance company we're able to figure it out together. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? They were very helpful customizing the system for us. They make it very easy for us to organize our records of patients and keep track of how often the refills are being done.We always get a ticket number for our calls, so just in case we have to call back, whomever is helping knows what we're talking about. Helps us as a pharmacist be quick and sufficient! One thing I would recommend is to have a online chat just in case of emergencies because sometimes patients get impatient and do not want to wait when it comes to billing. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-718732/official_response/edit) Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! For your billing questions: Call us customer during business hours and ask for customer support. To reach us during non-business hours, please call our toll-free number, (866) 495-3999, and leave a message in our after-hours mailbox. Our on-call technician will return your call within the hour. Or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. An online chat will be available soon. We’re here for you anytime. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AA abbas a. President Pharmaceuticals Small-Business (50 or fewer emp.) 5/21/2018 "User friendly system" 5/5 What do you like best about PrimeRx? Easy format. Best service. You could call during your business hours and someone always picks up to resolve your problem whatsoever Review collected by and hosted on G2.com. What do you dislike about PrimeRx? there is really nothing to dislike, System wor\ks and if anything, LIVE service is avaialable within no time Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: User friendly and customer support a phone call away. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Prescription adjudication, yearly sales analysis, performance according to prescribers, patients drugs etc very helpful analysis to gauje the business, manage inventory by knowing movement of products. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-718042/official_response/edit) Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AY Ali Y. Small-Business (50 or fewer emp.) 8/19/2018 "very good" 5/5 What do you like best about PrimeRx? service,prompt responce,technical support and all the features and changing accordingly Review collected by and hosted on G2.com. What do you dislike about PrimeRx? prices on network billing duplicate E Rx billings and no visit of on site reprentative any time or no call from no body from the office to hear the grievences from the customer Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Mostly on and off technical support or billing issues Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-847479/official_response/edit) Thank you for the 5-star review. For the future kindly contact support@micromerchantsystems.com. If you have a pressing issue, reach out to me at mdaniels@micromerchantsystems.com and I will connect you with the support manager immediately for assistance. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PrimeRx? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PrimeRx ](https://www.g2.com/products/primerx/discussions/new) GU Guest User What is PrimePOS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-primepos-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 3 years ago Is the software compatible with WorkComp electronic billing? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/primerx-workcomp) [ View all Discussions ](https://www.g2.com/products/primerx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 21 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/primerx/pricing) PrimeRx Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fb5e31ae21e4599a95e6230b912b1054/pioneerrx.jpeg "Product Avatar Image") PioneerRX 4/5(21) [ Compare Now ](https://www.g2.com/compare/pioneerrx-vs-primerx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe64ac5136405b749cc3f7a209b83fe6/datascan-pharmacy-software.jpg "Product Avatar Image") Datascan Pharmacy Software 4.9/5(31) [ Compare Now ](https://www.g2.com/compare/datascan-pharmacy-software-vs-primerx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67ae940324fc5c94bf0f3390fcfa7578/mckesson-pharmacy-systems.jpeg "Product Avatar Image") McKesson Operational Efficiency for Pharmacies 3.7/5(17) [ Compare Now ](https://www.g2.com/compare/mckesson-pharmacy-systems-vs-primerx) ##### ##### PrimeRx Features Medication Management Drug Database Drug Verification Operational Efficiency Medical Document Mangaement Billing & Accounting Reporting Medication Administration Prescription Management Medication Formulary Pharmacy System Integration Patient Care Patient Portal Insurance Verification Point-of-Care [ View More Features ](https://www.g2.com/products/primerx/features) ## Top-Rated Alternatives [ ![PioneerRX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PioneerRX") PioneerRX 4/5(21) ](https://www.g2.com/products/pioneerrx/reviews) [ ![Datascan Pharmacy Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datascan Pharmacy Software") Datascan Pharmacy Software 4.9/5(31) ](https://www.g2.com/products/datascan-pharmacy-software/reviews) [ ![Rx30 The Pharmacy Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rx30 The Pharmacy Management System") Rx30 The Pharmacy Management System 3.8/5(20) ](https://www.g2.com/products/rx30-the-pharmacy-management-system/reviews) [ View All Alternatives ](https://www.g2.com/products/primerx/competitors/alternatives) ##### Categories on G2 [Pharmacy Management Systems](https://www.g2.com/categories/pharmacy-management-systems)[Medication Dispensing](https://www.g2.com/categories/medication-dispensing)[Pharmacy POS Systems](https://www.g2.com/categories/pharmacy-pos-systems) ##### Explore More [What is the most reliable breach and attack simulation software for a mid-size security team that needs to run simulations regularly without a six-figure professional services engagement?](https://www.g2.com/discussions/what-is-the-most-reliable-breach-and-attack-simulation-software-for-a-mid-size-security-team-that-needs-to-run-simulations-regularly-without-a-six-figure-professional-services-engagement%20)[What is the cheapest legitimate file recovery software that still has good success rates for recovering deleted files without paying for a tool that does nothing?](https://www.g2.com/discussions/what-is-the-cheapest-legitimate-file-recovery-software-that-still-has-good-success-rates-for-recovering-deleted-files-without-paying-for-a-tool-that-does-nothing)[Is a dedicated live commerce platform worth it for a small clothing brand?](https://www.g2.com/discussions/is-a-dedicated-live-commerce-platform-worth-it-for-a-small-clothing-brand) [What platform offers the best integration with legal research tools?](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-legal-research-tools)[What secure data room solutions are ideal for corporate legal teams?](https://www.g2.com/discussions/what-secure-data-room-solutions-are-ideal-for-corporate-legal-teams)[What background check platforms connect with your ATS and HRIS so you can trigger and track checks without leaving your existing hiring workflow?](https://www.g2.com/discussions/what-background-check-platforms-connect-with-your-ats-and-hris-so-you-can-trigger-and-track-checks-without-leaving-your-existing-hiring-workflow%20) [Show MoreShow Less](javascript:void(0);)