--- title: PrimeRx Reviews meta\_title: 'PrimeRx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how PrimeRx works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Pharmacy url: https://www.g2.com/categories/pharmacy --- # PrimeRx Reviews & Product Details Visit Website PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively. * * * Product Website PrimeRx Seller [PrimeRx](https://www.g2.com/sellers/primerx) Discussions [PrimeRx Community](https://www.g2.com/products/primerx/discuss) Languages Supported English Solution Type All-in-One Overview by Michele Daniels (Marketing and Communications Manager at Micro Merchant Systems, Inc) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/primerx/pricing) JG Juan G. Small-Business (50 or fewer emp.) 7/9/2020 "Innovation and simplicity" 4.5/5 What do you like best about PrimeRx? We are a Specialty Pharmacy with a unique niche. Innovation and simplicity equals productivity. In turn that leads to patient engagement and satisfaction. The goal is to have a partner that can design that path with you. That is why we partner with PrimeRx looking into the ever-changing future of pharmacy. It is not the strongest who survive is the most adaptable to the changes. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? The UI/UX design is to old needs a new design. Take what is no longer need it in the industry out. Also make sure to test the new versions some QA is need it. I will also start thinking on a better approach for cloud services and multiple locations. The workflow needs a lot more attention same with the clinical approach to patients. API is need it for a successful partnership. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? We have decrease payroll and increase productivity. It is simple to deploy in the IT environment. The patient engagement is great more attention to detail will get us a great result. Automation has help us make into the next wave of pharmacies. We have address the need of technology not disturbing the compliance side of it. Delivery integration has been unique for us. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-4294504/official_response/edit) Dear Juan, Thank you for the 4.5 star rating. Yes, we are working on a cloud services which will be ready in 2021. Glad to hear that you have increase workflow productivity with PrimeRx. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 10/13/2020 "PrimeRX Review" 5/5 What do you like best about PrimeRx? The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? There's nothing that I don't like about this system. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Customized Report Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-4422049/official_response/edit) Thank you for taking the time to write PrimeRx a 5 star review. At Micro Merchant Systems we strive for 24/7 customer support, educating our customers with new software features, listening to our customers on what enhancement they would like to see in the next version of PrimeRx. Please feel to reach out to me if you have special PrimeRx updates you would like to see in the future at mdaniels@micromerchantsystems.com Validated ReviewerIncentivizedSource: Seller invite ![Rebecca S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca S.") RS Rebecca S. SVP, Managed Care Mid-Market (51-1000 emp.) 7/3/2020 "Great system and business PARTNER!" 5/5 What do you like best about PrimeRx? The system itself is very robust with many configurable features. However, when there is a new business need that can't be solved within the system, the Micro Merchants team are available and willing to discuss the best possible way of solving for the need. When that requires a system enhancement they're quick to deliver! Review collected by and hosted on G2.com. What do you dislike about PrimeRx? There's nothing I dislike. I would like to be able to create my own reports when I need something custom and specific to a particular scenario. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? We are an independent pharmacy chain and we want to ensure our operation and customer experience are the same within any of our pharmacies. PrimeRx offered a customized workflow, which allowed us to design what works best for us and make that consistent for all our pharmacies. There are many controls and security features that help to enforce consistency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JJ Jillian J. Pharmacy Technician Small-Business (50 or fewer emp.) 11/6/2019 "PrimeRX is user friendly with a lot of customization and easy to ready screens. " 5/5 What do you like best about PrimeRx? The best part about PrimeRX in my opinion is the shortcuts to do things like discontinue prescriptions from a mouse right-click, and also the ability to search for insurance through the eligibility check. I also enjoy having the ability to add multiple address fields for the delivery slips. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? There are no downsides to using PrimeRX. Over the last 9 years, there are things that I wish were a little bit different. I would like the ability to make a prescription "current" from a right-click mouse option. I also wish th color code for prescriptions that used the last refill were not a red shade, as red is to indicate discontinued prescriptions. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: I would definitely recommend this program for pharmacys. This is the easiest part of my job. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Prime RX has made it simple to process prescriptions in a timely fashion. Being able to process electronic prescriptions directly from the prescription que is very helpful. Review collected by and hosted on G2.com. Show More Response from Marnie Rodriguez of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3592598/official_response/edit) Dear Jillian, Thank you for the 5 star review. We at Micro Merchant Systems appreciate the kind words. I will gladly pass on your two suggestions to our development team! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RA Raja A. Small-Business (50 or fewer emp.) 2/6/2020 "Horrible Software" 0.5/5 What do you like best about PrimeRx? I don't feel anything good about this software Review collected by and hosted on G2.com. What do you dislike about PrimeRx? EDI is a mess, they do not have automatic fills, POS system makes errors, SMS messages, Verification screen has inaccurate information of profit made on an Rx, so many bugs in software, inefficient staff. Upper management is reckless, all they are concerned about binding you in contract and they will lie about lot of things until you sign contract. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: Do not get Prime Rx. I heard from other users is that it is good only if you are printing labels and giving drugs to patients. If you have services like nursing homes, MARS, charge accounts, automatic fills, SMS alerts, MedSync, MTM, Blister packing, Hospice, 340B etc., there are other products better and cheaper. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? It creates more problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller NP Neha P. Pharmacy Manager Pharmaceuticals Small-Business (50 or fewer emp.) 11/8/2019 "Pharmacy Manager" 5/5 What do you like best about PrimeRx? RX Color Legend Patient History, Sfax, AutoRefills, link to CMM for Prior Authorization, MD Calls history, Reports (Customized and pre-designed), scanned scripts attached in Doc tab, Drug inventory, Batch and realtime deliveries, etc. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? Drug pick verification and label queue are a bit time consuming on a busy days Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: So far this is one of the best software we have used at our pharmacy; Some great features are Prescription efficiency, Reduced dispensing errors, Enhanced insurance claims management, Batch delivery options, Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Since its windows based and color-coded for different tabs, fields, etc - visual is great for end-users. From our previous software to PrimeRX - there were plenty of benefits for the workflow, staff, patients, doctors, reports, etc. - a lot easier than old ways of paper trails. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3613384/official_response/edit) Dear Neha, Thank you for taking the time to itemize the PrimeRx features that work the best for you! I will make sure our development team knows about drug pick verification and label queue are time consuming for you on busy days. We are always looking for customers to tell us how PrimeRx can be enhanced to fit your busy workflow. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AA Amgad A. CEO Small-Business (50 or fewer emp.) 11/12/2019 "comprehensive system" 5/5 What do you like best about PrimeRx? Windows based with the flexibility to multitask on different screens. Fully integrated POS system with most wholesalers Review collected by and hosted on G2.com. What do you dislike about PrimeRx? A busy screen where the same task can be done from too many different function keys, more graphics are needed rather than words to describe function keys Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: It is a comprehensive system that has all functions ,bells and whistles you need to fill prescriptions. accept electronic orders, communicate with your customers through SMS message function as well as your doctors for RX refills, prior authorizations and collaborative provider agreement. the POS system accepts EDI files from various wholesalers, eliminating the manual entry of UPC, save time and effort and control the front end inventory through the automatic replenishment of sold items on the registers. Gives the flexibility to juggle between several tasks by opening several screens in the system at once. Have a central application through which you can manage several stores for a multi location business model. Support delivery through android device capturing signatures and easily transfers them to the system Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? Able to enter compounding products and bill for multiple NDCs Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3639821/official_response/edit) Dear Amgad, Thank you for taking your time to write an extensive review. To answer your question on enter compounding products and bill for multiple NDCs, shall I have a support representative contact you? if, so email me at mdaniels@micromerchantsystems.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DB Dr. Marie B. Pharmacist in Charge Small-Business (50 or fewer emp.) 11/6/2019 "Every Pharmacy Tool at your fingertips!" 5/5 What do you like best about PrimeRx? I really fine one of the best features with PrimeRX software is the ability to work with the support team to creat different reports if they do not have it built within the software. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? The customer service calls sometimes need a little help because everyone does not speak english that well. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: Look at every software and compare. I found that in using this software I had no training offered and was able to navigate myself through the software quite easily. After watching their training I learned a few tricks, I would really like more training offered to learn even more that they have to offer. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? PrimeRx worked one on one with me to ensure that my labels were completed at met all the legal requirements per state and Federal law and that really put my mind at ease. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3594998/official_response/edit) Dear Dr. Marie Baraga, Thank you for complimenting the PrimeRx support team, on how they helped you built reports, and yes we have a multi-language group to support many customers. In regards to training and webinars, kindly log onto the PrimePORTAL with your user name and password to view the training and webinars videos. Here at MMS, we have monthly webinars, the day and times are posted on our website at https://www.micromerchantsystems.com/events/webinars. If you ever need one to one training on a special section of PrimeRx, feel free to call support at (516) 408-3999 and ask them to schedule a training session. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JR John R. Pharmacy tech/Compliance pack coordinator Small-Business (50 or fewer emp.) 11/7/2019 "Keying experience on PrimeRx for over a year." 5/5 What do you like best about PrimeRx? I key compliance packs mostly, so I enjoy the use of RxAdmin. Review collected by and hosted on G2.com. What do you dislike about PrimeRx? I believe that it would be better if I could save time input information on a patient's own profile. Different people take the same med at different times often. Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: Do not press enter too fast when keying through a queue of new prescriptions, it can cause problems. Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? It makes doing my job very easy, with the quick codes to type prescriptions and the organization of new prescriptions. Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3602355/official_response/edit) Dear Mr. Rosenberger, WOW thanks for the 5-star review. Glad PrimeRx helps with key compliance packing input. Yes the enter key is used for the "next step"! Keep using the quick codes. Remember to log into the PrimePORTAL to watch training videos and webinar videos. You can learn more tips and tricks. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 11/6/2019 "Prime RX review" 5/5 What do you like best about PrimeRx? Ease of use - quick menu pull up - multiple screens - multiple users - security clearances Review collected by and hosted on G2.com. What do you dislike about PrimeRx? reporting for accounts receivable - hard to get an accurate account of what is expected from all insurance companies and what has come in Review collected by and hosted on G2.com. Recommendations to others considering PrimeRx: Be prepared to have a pharmacy system that is easy to understand and easy to use. Everyone at my stores uses Prime Rx and uses it easily Review collected by and hosted on G2.com. What problems is PrimeRx solving and how is that benefiting you? The reporting functions, especially RX Report plus allows me to have information literally at my fingertips. The problems are basically navigating the myriad of insuracnces and following the payments from them on Prime Rx - Primary and Secondary payors, relay health, etc Review collected by and hosted on G2.com. Show More Response from Michele Daniels of PrimeRx [Editedit](https://www.g2.com/survey_responses/primerx-review-3595749/official_response/edit) Thank you for the 5 star review. We appreciate you taking the time to itemized the PrimeRx features you like best. In regards to the reporting and insurance, we can alway set-up a call to help resolve your issues. If so, kindly contact me at mdaniels@micromerchantsystems.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PrimeRx? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PrimeRx ](https://www.g2.com/products/primerx/discussions/new) GU Guest User What is PrimePOS used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-primepos-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 3 years ago Is the software compatible with WorkComp electronic billing? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/primerx-workcomp) [ View all Discussions ](https://www.g2.com/products/primerx/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 21 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/primerx/pricing) PrimeRx Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fb5e31ae21e4599a95e6230b912b1054/pioneerrx.jpeg "Product Avatar Image") PioneerRX 4/5(21) [ Compare Now ](https://www.g2.com/compare/pioneerrx-vs-primerx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe64ac5136405b749cc3f7a209b83fe6/datascan-pharmacy-software.jpg "Product Avatar Image") Datascan Pharmacy Software 4.9/5(31) [ Compare Now ](https://www.g2.com/compare/datascan-pharmacy-software-vs-primerx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67ae940324fc5c94bf0f3390fcfa7578/mckesson-pharmacy-systems.jpeg "Product Avatar Image") McKesson Operational Efficiency for Pharmacies 3.7/5(17) [ Compare Now ](https://www.g2.com/compare/mckesson-pharmacy-systems-vs-primerx) ##### ##### PrimeRx Features Medication Management Drug Database Drug Verification Operational Efficiency Medical Document Mangaement Billing & Accounting Reporting Medication Administration Prescription Management Medication Formulary Pharmacy System Integration Patient Care Patient Portal Insurance Verification Point-of-Care [ View More Features ](https://www.g2.com/products/primerx/features) ## Top-Rated Alternatives [ ![PioneerRX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PioneerRX") PioneerRX 4/5(21) ](https://www.g2.com/products/pioneerrx/reviews) [ ![Datascan Pharmacy Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datascan Pharmacy Software") Datascan Pharmacy Software 4.9/5(31) ](https://www.g2.com/products/datascan-pharmacy-software/reviews) [ ![Rx30 The Pharmacy Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rx30 The Pharmacy Management System") Rx30 The Pharmacy Management System 3.8/5(20) ](https://www.g2.com/products/rx30-the-pharmacy-management-system/reviews) [ View All Alternatives ](https://www.g2.com/products/primerx/competitors/alternatives) ##### Categories on G2 [Pharmacy Management Systems](https://www.g2.com/categories/pharmacy-management-systems)[Medication Dispensing](https://www.g2.com/categories/medication-dispensing)[Pharmacy POS Systems](https://www.g2.com/categories/pharmacy-pos-systems) ##### Explore More [What is the most reliable breach and attack simulation software for a mid-size security team that needs to run simulations regularly without a six-figure professional services engagement?](https://www.g2.com/discussions/what-is-the-most-reliable-breach-and-attack-simulation-software-for-a-mid-size-security-team-that-needs-to-run-simulations-regularly-without-a-six-figure-professional-services-engagement%20)[What is the cheapest legitimate file recovery software that still has good success rates for recovering deleted files without paying for a tool that does nothing?](https://www.g2.com/discussions/what-is-the-cheapest-legitimate-file-recovery-software-that-still-has-good-success-rates-for-recovering-deleted-files-without-paying-for-a-tool-that-does-nothing)[Is a dedicated live commerce platform worth it for a small clothing brand?](https://www.g2.com/discussions/is-a-dedicated-live-commerce-platform-worth-it-for-a-small-clothing-brand) [What platform offers the best integration with legal research tools?](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-legal-research-tools)[What secure data room solutions are ideal for corporate legal teams?](https://www.g2.com/discussions/what-secure-data-room-solutions-are-ideal-for-corporate-legal-teams)[What background check platforms connect with your ATS and HRIS so you can trigger and track checks without leaving your existing hiring workflow?](https://www.g2.com/discussions/what-background-check-platforms-connect-with-your-ats-and-hris-so-you-can-trigger-and-track-checks-without-leaving-your-existing-hiring-workflow%20) [Show MoreShow Less](javascript:void(0);)