Employee integration was thorough and complete Review collected by and hosted on G2.com.

Customer service doesn't call back, they continually draw from an account that was specified to NOT be used anymore. Tax withholdings are misreported resulting in letters from the IRS. Requests to add services are ignored. Review collected by and hosted on G2.com.

I appreciate the self service option for our employees as it takes the lift off of the HR team to do the tasks that employees can now do themselves. The customization of fields and integrations with other programs has worked so well and allowed us to have a seamless end to end process. We also were able to affect retention by offering benefits such as earned wage access allowing employees to access their money on their terms. The customer support has been excellent and the collaboration with the team is amazing. Our account manager is truly an extension of our team and is always available to advise and assist with any issues or questions. Review collected by and hosted on G2.com.

We would like to see a more robust Performance Management Module for performance appraisals and objective setting. Review collected by and hosted on G2.com.

Thier prompt response. Great customer service. Review collected by and hosted on G2.com.

The only thing I dislike would be the fees. Review collected by and hosted on G2.com.

The software is very easy to use and they process the payroll tax payments and W2s for us. Review collected by and hosted on G2.com.

The fact that we can't control all areas in the software and that we have to contact prime pay to set things up or make changes to certain things when we want to change them. Review collected by and hosted on G2.com.

We nolonger have a dedicated representaive assigned to us so a new representative has to be trained each week. We are experiencing many corrections and untimely processing. We have noone to reach out to and the new cloud registration does not work. Although the representaives seem friendly, once payroll is reviewed and needs corrections it goes back into a different representaive to correct. Therefore there is no incentive to do a good job. Notes are written on our file, but not always read. Also, general totals are not being tied out and employees are being left off. We had better processing with an assigned representaive. Review collected by and hosted on G2.com.

I do not like not having an assigned representative. Payroll is being done poorly and untimely with the need to keep retraining the representatives. Review collected by and hosted on G2.com.

The onboarding was superb- the representative asked the right questions, listened, and applied exactly what we needed. Review collected by and hosted on G2.com.

Nothing so far. The entire process has been nearly flawless and when I did have to contact customer support, I was greeted by a live person who was knowledgeable and willing to help. Review collected by and hosted on G2.com.

Dawn Carpenter is the very best support of all the services we use. When I have direct access to a dedicated provider such as Dawn, the entire background story of the issue is not required due to the history that exists, and the problem can be addressed much more expeditiously, than when my call is collected by staff support that is not familiar with our company. Review collected by and hosted on G2.com.

Union reporting is non existent; reporting on job specific hours and cost are not available yet - I have had a "ticket" placed for many months now to request access to at least query capability if not a fully designed report. Both union and job reporting is very important for certified payrolls and fringe benefit remittance in our company, and if I ever leave Primepay, this will be the reason. Everything else they provide is perfect. Review collected by and hosted on G2.com.

We switched to Prime Pay and have been using the service for a few months now. The system works great for our company and they have been very prompt in answering all of our customer service questions. Highly recommend! Review collected by and hosted on G2.com.

The way that PrimePay is displayed is a bit difficult to navigate and it is also outdated. Review collected by and hosted on G2.com.

My favorite this is the ability to easily contact a representative when help is needed. They are knowledgable and quick to offer advice or help me thorugh needed changes. Review collected by and hosted on G2.com.

I have not experienced an instance when Prime Pay was not helpful. The staff who helped us get set-up was knowledgable and helpful. It is easy to become familiar with the software and to enter payroll. Reports are generated quickly once payroll has been submitted. Prime Pay is definitely worth the cost. Review collected by and hosted on G2.com.

Primepay has the best customer service. Wait times are not usually long even on their busiest days. Every customer service professional at Primepay that I have worked with has been friendly and extremely helpful. They have even offered information on additional tips and functions that I was unaware. The system is fairly easy to work with and you can review your payroll reports before finalizing. Review collected by and hosted on G2.com.

My least favorite thing about PrimePay is having to have employees use multiple sets of instructions to get logged in as a user (on a PC) and then setup again on the Primepay app on their phone for using the timeclock system that we have through Primepay. Also, we use the onboarding system but not all of the data filters over into Primepay and I still have to do some setup for employees. I wish this was more seamless. In addition, while the customer service folks in the payroll section are extremely helpful, the timeclock customer service while helpful is not always as easy to reach or as friendly at times. Review collected by and hosted on G2.com.