The ease of use and security of this software is excellent. We were able to track down a tablet that was accidentally left at an airport. It really helps with our travelling sales team to be able to find lost items. Fortunately, we have not had to track a stolen device down but it really is comprehensive. Review collected by and hosted on G2.com.

I don't really have anything negative to say about prey. They have done wonders for our company and the customer support is great. It was really easy to integrate our mobile devices to prey and so easy to implement. This was a solution of necessity and we use it frequently. Review collected by and hosted on G2.com.

I like that Prey simply works. Simple little install and then I can see all my devices in the dashboard. None of the long installers with a bunch of questions. I like that the support team is responsive. Review collected by and hosted on G2.com.

My only real complaint so far is the billing. If monthly billing were available then I'd be a happy camper. Review collected by and hosted on G2.com.

The ability to locate IT assets in a multi-platform envireonment as we have Apple and Windows assets. And the ability to lock a device if it becomes lost, stolen or the individual says they can't bring the assets back. Review collected by and hosted on G2.com.

It does not have a remote desktop function. It would be great if it had a feature similar to TeamViewer so you had all functionality in one platform. Review collected by and hosted on G2.com.

The most likely is the easy of use, with automated installers, but above all, the fantastic after sales contact. A human team involved to solve a little issue who has been contacting me daily to help and finally resolve the problem.

Also the commercial dept has adapted its rates to our company users. I only have to mail to Valentia asking for a new license and she activates it instantly. Review collected by and hosted on G2.com.

some of the new features are not implemented fully tested. Interface has changed recently and is not friendly as the old one. Review collected by and hosted on G2.com.

Prey allows us to know what is happening with our mobile devices in one web interface - and find the when we need to. The cost is great for a small company like ours. Review collected by and hosted on G2.com.

Because it is a software layer, it is possible to bypass it if someone knows it is there, and knows what to do. But it isn't easy, and we still know when/where it happens. Review collected by and hosted on G2.com.

With their recent introduction of an MSP dashboard, it makes it very easy to deploy for multiple customers. Managing each client is a breeze, and the software works exactly as expected. Review collected by and hosted on G2.com.

This product by nature can cause false-positives in your deployed AV/EDR solution (particularly EDR). Review collected by and hosted on G2.com.

The best feature is the ability to "factory reset" a Windows PC. I have never been able to initiate the process for a client remotely before finding Prey. So far, it has worked flawlessly, making my job so much easier! Review collected by and hosted on G2.com.

If I have to nitpick the product, I did experience a bit of a learning curve on the user interface. However, this is to be expected and was quickly overcome with practice. Review collected by and hosted on G2.com.

As an MSP, the portal gives us the options to manage separate customer accounts with ease. For further privacy for the user, the system allows us to only track devices at the time when declared lost or stolen. Review collected by and hosted on G2.com.

Can't manage iOS mobile devices with Prey without having the tool hidden from the screen. Review collected by and hosted on G2.com.

Easy to implement, lots of details on the devices being protected and a simple dashboard that we can use to find and manage our devices Review collected by and hosted on G2.com.

Working with Macs can be a bit tricky and during installation if there are issues the error messages aren't too descriptive Review collected by and hosted on G2.com.

PREY makes it easy to add (and remove) computers, tablets, mobile devices, etc to their MSP portal. It helps us keep our clients devices safe, and if needed help them wipe clean in emergency situations! Peace of mind for everyone. Review collected by and hosted on G2.com.

N/A We are very happy with PREY and their customer support when we need to reach out to them. Review collected by and hosted on G2.com.