I think the software is headed in the right direction. Review collected by and hosted on G2.com.

The power search option has been a lifesaver. Having the ability to look up a file by a phone number or a name has helped us save a lot of time. Review collected by and hosted on G2.com.

I don’t feel this software is complete needs a lot of work to be done in order to meet my expectations compared to similar softwares. Review collected by and hosted on G2.com.

It is just so archaic it fills like its still functioning from the late 1990s. Review collected by and hosted on G2.com.

I worked in records at a Disability law firm, so it was a great way to keep certain information in certain places. Review collected by and hosted on G2.com.

Take some time to just explore the program and see what some functions do. I was given a short introductory crash course when I started working here and was not shown some of the amazing features Prevail has to offer and have become a lot more efficient since realizing I was seriously under utilizing it! There are still a lot of functions I have yet to explore and am continually pleasantly surprised whenever I discover a neat new little thing I didn't know about. Review collected by and hosted on G2.com.

It helps with efficiency in case management, easy to use interface makes keeping detailed case notes and history a breeze and it directly links to Outlook so I can send emails from within and attach emails sent from outside the Prevail system. The calendar is easy to use and helps with time management by sending reminder messages prior to appointments. You can sort your task list, appointments, history notes, anything by category, due date, whatever you want! Different types of searches available like Matter search, Rolodex Search, Power Search make finding client files for people with limited info or difficulty communicating easy (if I can't understand their name, for example, I can search by phone number via Rolodex or if I need to find a specific document template but can't remember the client name, I can find it via Power search) Creating new files and data entry is easy and quick with the interface that allows you to tab through the forms with ease. I have nothing bad to say about it. Review collected by and hosted on G2.com.

I just wish there was nicer look to it and EVERYTHING wasn't so manual, there's things I just think Prevail should be doing but is not doing Review collected by and hosted on G2.com.

it keeps things organized at has good categories for information Review collected by and hosted on G2.com.

Having access to client files within moments of them calling. Tracking status through reports. Compiling lists for referrals. Review collected by and hosted on G2.com.

It is nice having tasks assigned to a case as to know the next step, remind employees of work that needs to be done. Review collected by and hosted on G2.com.

Using Prevail Case Management System is not the best system to be used if the company is bigger than about 50 employees, due to the fact that Prevail allows anyone that has a Prevail account to change things on any clients that are in the program. This makes for mistakes in information added to entries for client's and their own personal information. As well as you are able to go into an entry and change the name of the person who created the entry, there is not much of a trail to follow up with work that has been done and not changed. Review collected by and hosted on G2.com.

I am not solving any problems with this program at the moment. I have realized that our company is expanding too much to keep using this system. This system is better for a company that is not much bigger than 50 employees due to the fact that information can't be tracked as well as you would be able to on other programs. Review collected by and hosted on G2.com.

Social Security Disability law Review collected by and hosted on G2.com.

Organization. It helped a lot! Review collected by and hosted on G2.com.