1. [Home](https://www.g2.com/) 2. ... 3. [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) 4. [Prepare Discussions](https://www.g2.com/products/prepare/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b6990cf1548c645d4bb46681a936d8fd/prepare.png "Product Avatar Image") ![Reward for good Prepare reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/39118/medal.svg "Reward for good Prepare reviews") ](/products/prepare/reviews) [ Prepare ](/products/prepare/reviews) (37)4.7/5 ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters. Show More When users leave Prepare reviews, G2 also collects common questions about the day-to-day use of Prepare. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 23 Discussions ### 23 Participants ### 86.0 Nps Score ### All Prepare Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Prepare yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/prepare/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/2b089b8c374867a6c87a91bcfb7180d0/prepare.svg "Product Avatar Image") ### Have you used Prepare before? Answer a few questions to help the Prepare community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fprepare%2Fdiscuss%3Fsmall_ask%3Dprepare) No