Easy to use easy to understand and good customer service Review collected by and hosted on G2.com.

lack of formation to really understand all the tools Review collected by and hosted on G2.com.

I find the overview and design of the service and installation reports at Praxedo particularly good. You can upload images, write notes, and add comments, which is really helpful. Additionally, the initial setup of Praxedo is simple. Review collected by and hosted on G2.com.

Interrupt orders and complete another order beforehand. It would be good to switch more easily between the orders. Review collected by and hosted on G2.com.

1. Quick overview, where is which technician

2. Reports are visible and clear for everyone immediately after execution (photo documentation integrated)

3. Planning of new assignments is very clear

4. Search functions/templates

For us, it was important to always have a contact person available.

What also convinced us was the step-by-step introduction. We started with 3 test users and were able to gradually gather experience and provide feedback for improvements. Our adjustments were and are always addressed, and thus the product is continuously developed. Review collected by and hosted on G2.com.

1. The program is very rigid in some processes and difficult to adapt. For example, updating logs. Over time, some content may change, and since we plan far in advance / the orders are transferred to Praxedo, they usually have an old log stored. Implementation is difficult here.

2. Already existing functions are no longer supported or included through adjustments/releases by Praxedo. Displaying images in logs. These are no longer included since the switch to the new app. However, the logs for commissioning are partly built with images.

3. Evaluation always only T-365 (not from 01.01. – 31.12.)

4. Display in the cockpit is not very informative

5. Overnight tours are difficult to plan

6. Feedback on pending adjustments is very slow Review collected by and hosted on G2.com.

I appreciate that Praxedo is easy to use and runs very stably. It is especially helpful with scheduling issues, which is very useful in my work. The initial setup was also simple and without any particular difficulties. Review collected by and hosted on G2.com.

The overview in Praxedo could be improved. It would be useful if one could directly see in the overview whether a customer has already been contacted or when they should be contacted again. Review collected by and hosted on G2.com.

Praxedo is clearly structured and can be operated intuitively. The scheduling works quickly and reliably, and the mobile app makes it easier for our technicians to document directly on site. Particularly helpful is the real-time synchronization, so that everyone is immediately up to date. The ability to customize forms to our own processes is also a great advantage. Overall, Praxedo makes our processes noticeably simpler and more transparent. Review collected by and hosted on G2.com.

The offline usage generally works well, but occasionally shows minor weaknesses – depending on the device and environment. Review collected by and hosted on G2.com.

I like that Praxedo can be used very flexibly and that there are interfaces to our ERP system. Additionally, it offers possibilities towards customer satisfaction. Review collected by and hosted on G2.com.

Yes, partly the development there takes a very long time, for example, the development of the latest app took a very long time and during this period we could only use the old app in a limited way. Review collected by and hosted on G2.com.

I find Praxedo easy and intuitive to use, which is really great. The implementation was quick and required few resources. Getting familiar with the system was fast and straightforward. I really liked that. Review collected by and hosted on G2.com.

More dashboards and analysis options. Review collected by and hosted on G2.com.

Speed, control over real-time, whether online and accessible from anywhere, Review collected by and hosted on G2.com.

make the changes to the hours when there are multiple tasks for a technician Review collected by and hosted on G2.com.

Easy to use, I can make the modifications to my report and intervention types myself, the technical support is efficient. Review collected by and hosted on G2.com.

Nothing really, there are small irritants but it will end up being resolved during updates. Review collected by and hosted on G2.com.

I really like the scheduling feature. Also, I like the option to leave notes that are visible from the home screen. Review collected by and hosted on G2.com.

So far, I haven't noticed any real issues. We've only been using it for a week so I haven't run into anything yet that hasn't been easier than the system we used before. Review collected by and hosted on G2.com.