We haven't come up with a configuration rule that can't be handled with Powertrac. The support during implementation was excellent and eventually we were able glean the understanding required to handle most new product configurations on our own. Each of our products are custom assembled to order and contain dozens of optional features to choose from, some options being interdependent on the combination of multiple other options. Once we can explain the relationships in a logical format the integration into the CPQ is fairly straightforward. Review collected by and hosted on G2.com.

Although the visual guide programming format is easy to pick up we found that with literally hundreds of options to deal with the visual structure became a bit cumbersome and more time consuming to manipulate and edit than we had anticipated. A better understanding of the benefits and drawbacks of this system up front would have helped to inform a slightly different architecture or guide structure for easier maintenance in the future. Review collected by and hosted on G2.com.

This review is about two interconnected things, the Axonom Powertrak platform and Axonom’s professional services. Both have been outstanding and have exceeded expectations for the user experience, solving complex product design challenges, meeting very aggressive timelines, meeting business goals, and staying under budget. With Axonom we've been able to do something unusual for software used for B2B sales in high-tech manufacturing, which is to make something that is so impressive that you want to show it off to your family and friends.

Starting with Axonom Powertrak, the end result of what we’ve been able to do with this software has catapulted our company’s solution design and quoting capabilities from radio buttons and dropdown menus seen in CPQ systems developed in the early 2000s to something that looks like it was designed in the last two years. Anyone glancing at our implementation immediately knows what my company does, what the solution looks like, how all the products fit together, and how to navigate through quote creation. Being able to show what a configured solution looks like in 2D, 3D, augmented reality, and virtual reality with a clear BOM that the user can interact with is a massive differentiator versus just handing over a bullet pointed quote with a BOM table. Since Powertrak is system agnostic it is designed to work and play well with other systems (CRM, ERP, etc.) and has surprised me with the ease and relatively low cost of integration. The ability of this software platform to be expanded and enhanced to meet the unique needs required to create solutions for the data center space has been a key to project success.

While Axonom’s software has been great the standout has been in dealing with Axonom’s professional services. Before selecting Axonom as our visual CPQ vendor over a year was spent evaluating vendors in this space, engaging with their professional services teams or SIs, and even performing in-depth proof of concepts evaluations. From the first conversation it was clear that Axonom had very deep knowledge of our vertical and was eager to listen and work with us to build something that everyone would be proud of. The professional services team took time to build out a design document that functioned as both a vision document and SOW that made sure both parties knew exactly what was desired. Then the professional services team delivered on that vision under extremely aggressive timelines and they exceeded my expectations with what they delivered.

The Axonom team focused on understand our products with all their complexities and different ways of interacting with each other along with thinking about how to make things valuable to sales reps and customers. Normally I don’t trust professional services teams or SIs to do things right unless things are documented in exacting detail and even then, it’s a 50/50 chance they’ll still mess things up. The Axonom team isn’t like this, as they have proven themselves able to take an idea or business need and run with it and refine it on their own in a way that results in an implementation as good as or better than I could have done. Lastly, the business model of using the Axonom team to build out the core configurator system capabilities, essentially admin engines for unique functionality, and then having my team use these admin engines to add and update products and services, along with guide selling rules, has been the perfect mix, resulting in a cost effective model that lets my company focus on what we’re best at (product rules and guides selling) while Axonom focuses on what they’re best at (a best in class visual configurator) Review collected by and hosted on G2.com.

The backend administrator UI for Powertrak can at times be challenging and unintuitive to navigate requiring some one-on-one training from the professional services team. The performance when using the graphic intensive 3D room layout area is slow when adding new products and with the initial loading of the 3D module in the browser. To globally deploy Powertrak to our tens of thousands of target sales professionals around the world we will have to work with Axonom to ensure globalization requirements beyond the existing native multilingual capabilities and multicurrency are developed, such as being able to segregate by country which products and services are available. Review collected by and hosted on G2.com.

The constant development and evolution of the software over the years has been tremendously valuable. We also receive excellent support when we need help resolving an issue or assistance accomplishing a new goal. Ease of use has greatly improved and is a strong selling point. The high resolution 3D renderings have helped our customers connect to our products. Review collected by and hosted on G2.com.

The UI is technical and could be more user friendly for general, non-engineering minded users. Review collected by and hosted on G2.com.

Axonom does a great job configuring various lines of clinical and research microscopes. Works well with NetSuite, pulling information and creating quotes. The error log is helpful in identifying any problems that occur when Axonom is unable to produce a quote. Review collected by and hosted on G2.com.

The guide builder is great however it is complex and requires work to build and maintain. Overall Axonom is a powerful CPQ tool. Review collected by and hosted on G2.com.

For ISE Expo, Vertiv leveraged Axonom to build an environment around a cell site. We didn't use the product configurator, only the 3D environment. Therefore, the best part was being able to visit the top of cell site tower and look down on the world. It was thrilling and really felt like you were on top of the tower. The ability to see the infrastructure up close and in detail was critical. Review collected by and hosted on G2.com.

It was difficult to orientate yourself within the environment. Would be nice to have a default starting point reset button. There is also a learning curve to understand how the hand controllers work, i.e. what buttons to push / triggers to squeeze / hand movements to make to open doors, etc. Review collected by and hosted on G2.com.

The Axonom team truly listened to our business requirements and designed a solution that met our needs perfectly. Review collected by and hosted on G2.com.

We struggled with adapting our internal design logic to the attachment point logic needed to drive the visualizations in Poweretrak. There is however a silver lining. The Powertrak methods and logic defined in our SOW proved to be better and we are now entertaining adjust our internal processes to follow the logic built into Powertrak. Review collected by and hosted on G2.com.

Axanom's Powertrak CPQ team was great to work with throughout the process. They were very flexible and worked with the different departments from my company to build us the solution we've beenhoping to have for years. Review collected by and hosted on G2.com.

Some of our customization requests were not readily available, which meant additional charges. Review collected by and hosted on G2.com.

Powertrak provides a universal tool that all our operators around the country can use to build out room layouts for our clients and implementation teams. Review collected by and hosted on G2.com.

The struggle has been with builds that fall outside a standard layout, and for existing locations that are getting refreshed and thereby are not receiving a full build, but partial orders. We are still working to find the best way to run this process through the CPQ. Review collected by and hosted on G2.com.

I like the simplicity and the idea that our entire company can freely design some of our most challenging and configurable products with ease. Review collected by and hosted on G2.com.

I think the challenge is always the user friendliness. There has to be a specific browser utilized, and those that don't know the products well still find it challenging. So anyway to fine tune that continually will go a long way. Review collected by and hosted on G2.com.

It provides the good customer experience by visualising the product in an advanced 2D and 3D form. It easily attract the customer and stimulate the need. Very simply steps are used to purchase or order the product. There is also a very easy configuration process. Review collected by and hosted on G2.com.

While our network connectivity is not too good then there may be a chance to experience a slight slow moving, this will make the customer to feel inconvenient. Review collected by and hosted on G2.com.