This review is about two interconnected things, the Axonom Powertrak platform and Axonom’s professional services. Both have been outstanding and have exceeded expectations for the user experience, solving complex product design challenges, meeting very aggressive timelines, meeting business goals, and staying under budget. With Axonom we've been able to do something unusual for software used for B2B sales in high-tech manufacturing, which is to make something that is so impressive that you want to show it off to your family and friends.
Starting with Axonom Powertrak, the end result of what we’ve been able to do with this software has catapulted our company’s solution design and quoting capabilities from radio buttons and dropdown menus seen in CPQ systems developed in the early 2000s to something that looks like it was designed in the last two years. Anyone glancing at our implementation immediately knows what my company does, what the solution looks like, how all the products fit together, and how to navigate through quote creation. Being able to show what a configured solution looks like in 2D, 3D, augmented reality, and virtual reality with a clear BOM that the user can interact with is a massive differentiator versus just handing over a bullet pointed quote with a BOM table. Since Powertrak is system agnostic it is designed to work and play well with other systems (CRM, ERP, etc.) and has surprised me with the ease and relatively low cost of integration. The ability of this software platform to be expanded and enhanced to meet the unique needs required to create solutions for the data center space has been a key to project success.
While Axonom’s software has been great the standout has been in dealing with Axonom’s professional services. Before selecting Axonom as our visual CPQ vendor over a year was spent evaluating vendors in this space, engaging with their professional services teams or SIs, and even performing in-depth proof of concepts evaluations. From the first conversation it was clear that Axonom had very deep knowledge of our vertical and was eager to listen and work with us to build something that everyone would be proud of. The professional services team took time to build out a design document that functioned as both a vision document and SOW that made sure both parties knew exactly what was desired. Then the professional services team delivered on that vision under extremely aggressive timelines and they exceeded my expectations with what they delivered.
The Axonom team focused on understand our products with all their complexities and different ways of interacting with each other along with thinking about how to make things valuable to sales reps and customers. Normally I don’t trust professional services teams or SIs to do things right unless things are documented in exacting detail and even then, it’s a 50/50 chance they’ll still mess things up. The Axonom team isn’t like this, as they have proven themselves able to take an idea or business need and run with it and refine it on their own in a way that results in an implementation as good as or better than I could have done. Lastly, the business model of using the Axonom team to build out the core configurator system capabilities, essentially admin engines for unique functionality, and then having my team use these admin engines to add and update products and services, along with guide selling rules, has been the perfect mix, resulting in a cost effective model that lets my company focus on what we’re best at (product rules and guides selling) while Axonom focuses on what they’re best at (a best in class visual configurator) Review collected by and hosted on G2.com.