What do you like best about PowerSchool SIS?
I like that powerschool allows for you to pull data from multiple areas. With practice and knowledge, you can access granular data about students and groups of students for analysis. Additionally, it is great at being a place to store multiple details about a student. The support chat is always responsive and helpful, even when they aren't able to assist. Review collected by and hosted on G2.com.
What do you dislike about PowerSchool SIS?
Unfortunately, PowerSchool is so massive that it often becomes hard to wield.
1) There are too many nuanced features that could be automated. -- I downloaded PA state codes either a year or two ago. When I went to submit a report only certain codes pulled. The others did not because the table was not up to date. This is frustrating -- if the incident template updated to not pull those codes, why couldn't the codes update? It didn't even produce the erroneous codes for me to update. Instead, I ended up looking at all of the missing records and creating the multiple state spreadsheets by hand.
2) The chat doesn't always have an answer & the additional help is hard to access - When trying to get support for problems the chat is a great resource. However, when they have to escalate a problem, it turns into a black box. Communication is not always consistent or clear and the wait time is significantly increased. It's hard to know if I should speak to our rep, use KTO hours or just wait for an escalated case. With integrated programs, you can't simply request assistance, you need to go to another department. PowerSchool doesn't know the lottery app info, or Special Programs and vice versa.
3) The system doesn't "play nice" - PowerSchool SIS is difficult to integrate with other programs (specifically other platforms on the PowerSchool menu). We initially switched over to PowerSchool Special Programs so that all of our student data would be consistent and consolidated, however learned after that though data is transferred, there is not a 1 to 1 relationship. This complicates state reporting and other things such as enrollment.
4) Support for unique situations - Powerschool's final area of growth for me is the lack of support within the programming for unique situations. If I have two separate bell schedules the process to have them properly reflected is convoluted. If changes need to be made mid year it's difficult and at the risk of losing critical data. Guides are helpful, but there is so much to manage and so much nuance to each school that sometimes they don't apply. Data validation only occurs at certain levels with staff and students (I can create a student or staff member, but only when I change a field do certain validation points appear). Plugins are necessary to enhance situations like this, which is fine if you find them (level data for this situation) but not necessarily ideal.
I'm hopeful our additional KTO hours will help us when it comes time to build the upcoming school year. Review collected by and hosted on G2.com.