IG
Izzy G.
Marketing Manager
Mid-Market (51-1000 emp.)
"Great working relationship"
4.5/5
What do you like best about PowerReviews?

I have worked with PowerReviews for nearly 6 years, and I'm so impressed by how they have evolved their platform and their client support services. They clearly take feedback seriously and use it to develop their roadmaps. I also appreciate their transparency in upcoming products and available betas to join. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

I wish that I could keep multiple colleagues on cc in emails to support. I'm constantly having to re-loop my team in so that other members can see the resolution of a support case. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Izzy, thanks for taking the time to leave us a review! And thanks for sticking around for 6ish years - so glad you feel we take feedback seriously.

Will pass your comment about support emails on to the team.

All the best!

-Sarah from PowerReviews

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Power Reviews Is Everything You Want In A Reviews Platform"
5/5
What do you like best about PowerReviews?

Their dashboard and educational resources are amazing and by far one of the best in any platform I've ever used. Customer success managers are quick to respond and are always available to assist with any question or concern you may have. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Hard to dislike Power Reviews, they have been great all around. If I could suggest a change it would be their 24 hour turnaround on deleting old reviews. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi there, thanks for your kind review! Love to hear your CSMs are responsive and always willing to help - we're really proud of those folks and their level of service.

I'll pass your feedback on turnaround time for deleting to the team.

All the best!

-Sarah from PowerReviews

Brittany F.
BF
Brittany F.
Associate Brand Manager
Small-Business (50 or fewer emp.)
"Consumer insights we need!"
4.5/5
What do you like best about PowerReviews?

I enjoy how easy the platform is to use and grab valuable data from our consumer reviews. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

the social media (UGC) feature to grab images is a little wonky- there's a few layers of approvals and we would like to keep our website more updated with fresh UGC than we currently do at this time Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Brittany, thanks for your kind and thoughtful review! So glad to hear you're finding the platform easy to use and the data valuable.

Will definitely pass your social feedback on to the team.

All the best!

-Sarah from PowerReviews

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"PowerReview Feedback"
5/5
What do you like best about PowerReviews?

I like the self service aspect of the offering and the front end configiration w/ strong analytics. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

I do notice that the SaaS based analytics performance is slow but that might be on my end. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi there! Thanks for taking the time to leave us a review, it's much appreciated.

So glad to hear you're pleased with our strong analytics capabilities. Will pass your feedback about speed on to the team.

All the best!

Sarah from PowerReviews

MO
Michael O.
Marketing Director
Small-Business (50 or fewer emp.)
"PowerReviews simplifies your review needs!"
5/5
What do you like best about PowerReviews?

The cleanliness of the review presentation is wonderful, best vs. worst review snippet is great for transparency, and the widget style informational graphic on the PDP pages that is customizable is a digestible, quick way for consumers to gather information. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

The moderation tool's menus could be arranged / bucketed a bit better, but overall pretty easy to use. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Michael, thanks for your nice review! We love the best vs. worst review faceoff as well.

Will pass your moderation feedback onto the team.

All the best!

-Sarah from PowerReviews

TD
Tony D.
E
Small-Business (50 or fewer emp.)
"Happy Customer"
4/5
What do you like best about PowerReviews?

An affordable solution for SM/MD companies Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

We do not have any complaints. Satisfied Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Tony, thanks for your review! Glad to know you're satisfied with our service.

-Sarah from PowerReviews

YT
Yvethe T.
V
Small-Business (50 or fewer emp.)
"5-star service on the UGC best platform"
5/5
What do you like best about PowerReviews?

Ease of use

Customization abilities

5-star service

flexibility

Range of services Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Honestly, I haven't found anything to put here. they're an amazing team Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Yvethe, thanks for your nice review! So good to know you're finding us flexible and easy to use.

All the best!

-Sarah from PowerReviews

Christopher S.
CS
Christopher S.
Lead Web Developer
Mid-Market (51-1000 emp.)
"Great Company & Awesome Support!"
5/5
What do you like best about PowerReviews?

I like the trustworthiness that the customer feels when reading reviews displayed while using PowerReviews as our review provider. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

I would say the initial integration is probably the most difficult part. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Christopher, thanks for taking the time to leave us a review! Agreed, reviews are so powerful in building customer confidence and trust.

All the best!

-Sarah from PowerReviews

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Efficient Platform and Great Service"
4.5/5
What do you like best about PowerReviews?

The ability to have our reviews collected, displayed, and syndicated to other selling platforms by one service with a great dashboard is very valuable for us. Setting up emails to request reviews from our customers is simple and customizable. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

No strong dislikes about the platform, it's a good value for the cost. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Thanks for your review! So glad to hear you're seeing value with our platform.

-Sarah from PowerReviews

HZ
Heather Z.
Business Development Manager
Mid-Market (51-1000 emp.)
"My company has been using Power Reviews for many years and we are very pleased with their service."
5/5
What do you like best about PowerReviews?

Their staff has provided impeccable customer service. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

I have no complaints at all. Their service has been great. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

Hi Heather, thanks for taking the time to leave us a review! Love to hear you've had a great experience with our customer service.

All the best!

-Sarah from PowerReviews