PowerReviews brings all different types of interaction to our website that we have never been able to utilize before. With reviews and questions & answers that include user-generated content, we are truly creating a community and tapping into a social aspect of our site that goes beyond social media and e-mail. I can't thank the team enough for how they have helped us in implementing this new platform for our website. Review collected by and hosted on G2.com.

PowerReviews is used by many other retailers in our space, so it is a challenge to create a truly unique experience for our consumers. This is not a "dislike" so much as it is a testament to PowerReviews' amazing services. Everyone wants to use the best in the business! Also, we would love if PowerReviews had a wider range of systems that it could integrate with. Getting PowerReviews hooked up to our backend in systems like Salesforce, FlexEngage, or Cordial would be a dream come true. Review collected by and hosted on G2.com.

Power Reviews has comprehensive documentation, a skilled and well-oiled implementation team, and an extremely knowledgeable account management staff. Product reviews not only create a great user experience for our customers but also gives us the tools (API and portal) that allow us to analyze and maintain our review and UGC content and associated data. Every time we think of something we would like to do with Power Reviews or its data, Power Reviews already has that feature or functionality set up and waiting for us. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike. Every experience I have had with the Power Reviews portal and associates has been top-notch. Their portal is well designed, responsive, and has a robust feature set. Their API is well documented and allows us to access our data in totality or as granularly as we want or need. Review collected by and hosted on G2.com.

The Power Reviews team provides prompt responses to any questions that we have. Review collected by and hosted on G2.com.

It would be nice to receive proactive updates on how the syndication process is coming along after submission. Review collected by and hosted on G2.com.

There's a bunch of review platforms out there, many of which will capture reviews that live only on your site. When you start thinking about syndication, though, it comes down to Power Reviews and Bazaar Voice. For the cost, Power Reviews is the best, and I continue to find Bazaar Voice operates in a nearly mafia-like manner, going as far as to hold syndication to places like Walmart hostage unless you pay them additional fees. Power Reviews' team has been great to work with and they keep innovating. Review collected by and hosted on G2.com.

It doesn't seem to have the "cachet" that Bazaar Voice has, which means you sometimes need to fight your way through in some areas when dealing with larger players. Review collected by and hosted on G2.com.

The platform is extremely easy to moderate reviews, collect analytics, and explore the content that customers are providing in their reviews. But most of all I like the amazing customer service and relationship we have had with our account managers for several years. Review collected by and hosted on G2.com.

There are a few companies that do not integrate well with PowerReviews (at no fault of PowerReviews), and while unfortunate it is not something that causes us to lose any sleep at night. We know that the team at PowerReviews is working hard to ensure that we can syndicate the maximum number of reviews to as many partners as possible. Review collected by and hosted on G2.com.

I have worked with a lot of review platforms over the years and Power Reviews is by far the best. Everyone I have worked with--from my direct account team to the implementation teams--have all been amazing and helpful in every way. They take a very hands-on service approach with every project, ensuring tasks are outlined in detail and weekly check-ins are had. Power Reviews is also constantly working on new updates, integrations and imrpovements and akes the feedback of their customers into account with any updates they make. Review collected by and hosted on G2.com.

There is nothing I dislike about any of the people we work with. I do feel that the UI of the platform is a little hard to navigate at first, but our account team helped walk us through where to find everything! Review collected by and hosted on G2.com.

-The communication with our account managers is great

-Our account managers are available whenever we need help

-We have monthly calls to discuss projects/concerns

-Syndicating our reviews has been simple

-Our account manager sends us informational blogs that are beneficial when trying to understand our customer Review collected by and hosted on G2.com.

-The load time on our PDPs is prolonged

-We can't leverage older images from Instagram for UGC

-Would love the ability to show reviews from our country only

-Wish we could bulk upload user handles for UGC

-Sampling is costly- it would be helpful to test out the program first before committing to such a high pricepoint

-Adding UGC is not instant

-The search/filtering system for UGC is not very user friendly

-We can't have two social accounts for UGC to separate our US/UK social content

-Wish we could syndicate reviews from other platforms on to our site (Sephora, Ulta, Macys, etc) Review collected by and hosted on G2.com.

As an account manager at a boutique digital agency, client services and strategic guidance are of paramount importance in the vendors I engage with for my clients. PowerReviews does not disappoint on that front. During the vetting process my contact was thorough, engaged and thoughtful to my clients' needs and constraints. The ongoing support post-implementation has shown PWR to be engaged and invested in the best solution and success of my client. They come with new ideas and innovative interactions to maximize the exposure of product reviews and look for deeper insights into customer feedback that can help the brand. Review collected by and hosted on G2.com.

My only real challenge with PWR is the backend platform. It's not overly intuitive and can be cumbersome to get to the data you are looking to get. That being said, the PWR client services team is always available to pull data and review with you so that informed decisions can be made. Review collected by and hosted on G2.com.

Our account team is the most attentive and communicative of any supplier I have worked with. I am confident we are in good hands. Review collected by and hosted on G2.com.

Support documentation for email implementation is lacking and misleading, but the tech support team worked with us every step of the way to ensure success. Review collected by and hosted on G2.com.

Great communication, personalized service Review collected by and hosted on G2.com.

I had no issues, the team was very helpful Review collected by and hosted on G2.com.