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AR

Verified User in Retail

Enterprise (> 1000 emp.)

4/30/2021

"Great Technology and Partner!"

4.5/5

What do you like best about PowerReviews?

PowerReviews tends to be ahead of the technology curve when it comes to user-generated content. They are also straightforward to do business with and honestly care about their clients. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

There's nothing I dislike about them or their technology. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for your kind review! We do really care about our clients - so glad to hear you feel that way.

All the best!

-Sarah from PowerReviews

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/28/2021

"Happy customer"

4.5/5

What do you like best about PowerReviews?

Ease of use; intuitive platform; It nicely pulls together our UGC and Ratings and Reviews. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Not many options for design. Would like a little more creative freedom with presentation. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for your kind and thoughtful review!

Re: design, have you spoken with your success team about CSS customization? Perhaps you already have, but they have some great ideas on customization and design of the review display. Will pass your feedback onto the team, nonetheless.

All the best!

-Sarah from PowerReviews

ND

Nora D.

Director of CX and Technology

Mid-Market (51-1000 emp.)

6/22/2021

"Power Reviews is an excellent service provider"

5/5

What do you like best about PowerReviews?

Power Reviews is easy to work with and our account manager is very responsive to our needs. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Power Reviews needs to expand its syndication network Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi Nora, thanks for taking the time to leave us a review! So glad to hear your AM is responsive and you're getting great support.

Will pass your feedback on to the team.

-Sarah from PowerReviews

UR

Verified User in Retail

Enterprise (> 1000 emp.)

6/22/2021

"Great vendor to work with!"

5/5

What do you like best about PowerReviews?

The simplicity of the dashboard and our CSM and Support Manager have been so great. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

There is nothing to dislike at this moment Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for taking the time to leave us a review! So glad to hear you're happy with our level of support.

-Sarah from PowerReviews

SM

Sarah M.

Mid-Market (51-1000 emp.)

7/22/2020

"Great review platform with awesome Support & Customer Service!"

4.5/5

What do you like best about PowerReviews?

Super easy implementation process and the implementation team was super responsive and fixed any issues within a timely manner. Our account team is super helpful and friendly. They are always available/responsive which was a problem with some other review platforms we had previously worked with. I love the backend interface. It's user-friendly and I like that you can automate reporting so that we can easily distribute around the company as needed. They just released a UGC Analytics feature which is also very insightful and we can easily see what our customers are saying about us at a glance which is something we have been wanting for a long time. And the ability of syndication has done wonders for our conversion rate on marketplaces such as Walmart.com. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

There's not much I dislike with them, but I do wish we could put image galleries on other pages other than just the PDP's. We have a lot of category pages that could really benefit from bringing in what the customers are saying about us on those pages as well to entice them to explore the products further. They are always working to enhance the user experience though so I would not be surprised if this gets rolled out in the future. Review collected by and hosted on G2.com.

Recommendations to others considering PowerReviews:

They have really good insights included within their webinars so I would recommend attending as many as possible. I usually write down everything I like about each one and then send them to our Account team and then we have a good discussion about what makes sense to implement based upon our company. It works out great and a lot of good insights come from these discussions! Review collected by and hosted on G2.com.

What problems is PowerReviews solving and how is that benefiting you?

We are using this to collect reviews, gather data, and syndicate to marketplaces. Our conversion rates on marketplaces have certainly benefited from this as well as made it super easy for us to internally see what our customers are saying about us as a company and our products. The fact that they moderate our reviews manually for us has helped our staff save time to work in other areas which is also a huge help. Review collected by and hosted on G2.com.

Response from Alison Krakowiak of PowerReviews

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Hi Sarah, thank you so much for the review! We’re delighted that you are finding so much value with our platform.

Also, we’re happy to announce that you will have the ability to display image galleries on your category pages next month! We’ll send out more information in our September Release Notes about this capability and how to get started displaying your content on these important pages.

PowerReviews Team

MM

Melanie M.

Small-Business (50 or fewer emp.)

7/22/2020

"Positive Experience with Power Reviews"

4/5

What do you like best about PowerReviews?

Power Reviews has been a good asset for our company since we launched. On the customer side of things, their account Customer Success team is always happy to assist with needs and help navigate the ins-and-outs of the platform. We've seen a big uptick in review traffic since transitioning over from our previous site-based review system) and the Q&A is a nice feature to have available for our consumers. We also really like the concept of the word count slide, prompting reviewers to add just a little more detail to their reviews, making for stronger, more engaging content overall. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

I would love to see more communication/customization within our review platform itself. We may be limited based on our current Power Reviews package, but adding in a comment box to each review (to note why a review has been unpublished internally, for example) would be really useful for our review team. It would allow multiple users to engage with the platform and note when we follow up internally with customers for more information, keeping a record of our interactions and reminding us to prompt for an updated review. Review collected by and hosted on G2.com.

What problems is PowerReviews solving and how is that benefiting you?

We are currently trying to manage the number of Q&A's we get (which is an excellent problem to have) and are working to encourage people to leave general product Q&A's on Power Reviews but also email our CS team with order or fit questions, as the PR platform isn't currently set up to have conversations/chats about personal inquiries. That said, the ability to prompt a customer to rewrite/update a review is a great feature that we did not have in our prior site-based platform. Review collected by and hosted on G2.com.

EP

Verified User in Printing

Mid-Market (51-1000 emp.)

4/9/2021

"Reliable and effective"

4/5

What do you like best about PowerReviews?

The software performs as expected and allows us to integrate product reviews within our website easily. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

As an admin user, reviewing and moderating reviews within the admin interface is clunky and inefficient. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for taking the time to leave us a review! Glad to hear you're finding us easy to use.

Will pass your admin feedback on to the team.

All the best!

-Sarah from PowerReviews

UR

Verified User in Retail

Enterprise (> 1000 emp.)

5/27/2021

"PowerReviews is great resource!"

4.5/5

What do you like best about PowerReviews?

The UGC is excellent and integrates well with other business partners. Tech features and analytics are great and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

The UI could use some love. It isn't easy to streamline the reports, and moderation could be more detailed. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for taking the time to leave us a review! Glad to hear you're having a good experience with integrations and analytics.

Will pass your feedback on to the team.

All the best!

-Sarah from PowerReviews

AS

Verified User in Sporting Goods

Enterprise (> 1000 emp.)

4/13/2021

"Very happy with service!"

5/5

What do you like best about PowerReviews?

We started using PowerReviews and Tom and Jake were awesome in helping us get set up and optimizing the program to drive more reviews! Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Only able to create one review template for product reviews. Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for taking the time to leave us a review! Tom and Jake are awesome - I'll make sure your compliment finds their way to them!

-Sarah from PowerReviews

UC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

4/14/2021

"Seamless implementation"

5/5

What do you like best about PowerReviews?

The implementation process was super easy. We could tell the team knew their product inside and out. Every single person we've worked with is professional and knowledgeable. They are constantly testing new things - they aren't just a "set it and forget it" type of vendor. Review collected by and hosted on G2.com.

What do you dislike about PowerReviews?

Retailer network isn't as robust as competitors yet Review collected by and hosted on G2.com.

Response from Sarah Cougill of PowerReviews

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Hi there, thanks for taking the time to leave us a review! We're proud of our engaged, responsive implementation teams - so nice to hear you've had a good experience with them.

All the best!

-Sarah from PowerReviews