Recommendations to others considering PostScanMail:
I only have experience with using the Newark NJ mailbox and the main office. This review is specific to that mailbox and the main customer service department. If you are considering using that one, I would tell you to find another company. They do not deposit checks and there's no way to contact the actual location where the mail is sent to determine if they received a piece of mail (like a large check that was sent by accident) or to find out if mail has been forwarded to their processing center in California. Multiple times we've had to ask customers to stop payment on checks because it takes 2-3 weeks for them to be scanned after they are sent to Newark. Then we have to ask them to mail it to my home if they can't send an ACH. This defeats the purpose of the mailbox to begin with. We are now going to switch to another company because the service is so bad. The main customer service department told me, "I do sincerely apologize for any inconvenience, but we are no longer able to issue credits to this account due to previously issued credits in the past." So they can do a horrendous job and there is no recourse available to the customers. We've been using this company for 2.5 years, and it wasn't that big a problem because it was a startup and wasn't getting much mail sent there. Now it is impossible to tolerate. They also don't give us a PDF of our monthly bill. I have to take a screen shot of the billing page just to have a record of my monthly payment. Review collected by and hosted on G2.com.
What problems is PostScanMail solving and how is that benefiting you?
Our business is run from our homes so we need a mailbox company to receive mail that we have sent and scan it. If needed, the mail needs to be forwarded. We didn't want an obvious PO Box address. When it works, it's convenient to have materials scanned for you. Review collected by and hosted on G2.com.
