# Top 10 Posh AI Alternatives & Competitors **Average Rating:** 5.0/5 **Total Number of Reviews:** 1 Looking for alternatives or competitors to Posh AI? AI Customer Support Agents Software is a widely used technology, and many people are seeking time saving, secure software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to Posh AI include reliability and ease of use. The best overall Posh AI alternative is Talkdesk. Other similar apps like Posh AI are Zendesk for Customer Service, SOCi, Birdeye, and Fin. Posh AI alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations). ## Best Paid & Free Alternatives to Posh AI - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) ## Top 10 Alternatives to Posh AI Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Posh AI stacks up to the competition, check reviews from current & previous users in industries like Public Relations and Communications, and find the best product for your business. ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,509 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Talkdesk](https://www.g2.com/compare/posh-ai-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Talkdesk vs SOCi](https://www.g2.com/compare/soci-vs-talkdesk) - [Talkdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-talkdesk) - [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk) - [Talkdesk vs Tidio](https://www.g2.com/compare/talkdesk-vs-tidio) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs Plivo](https://www.g2.com/compare/plivo-vs-talkdesk) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,990 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Zendesk for Customer Service](https://www.g2.com/compare/posh-ai-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SOCi](https://www.g2.com/compare/soci-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Birdeye](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Plivo](https://www.g2.com/compare/plivo-vs-zendesk-for-customer-service) ### 3. [SOCi](https://www.g2.com/products/soci/reviews) By SOCi **Average Rating:** 4.5/5 **Total Reviews:** 4,625 AI-powered marketing solutions for multi-location businesses. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs SOCi](https://www.g2.com/compare/posh-ai-vs-soci) **Compare SOCi with other alternatives:** - [SOCi vs Talkdesk](https://www.g2.com/compare/soci-vs-talkdesk) - [SOCi vs Zendesk for Customer Service](https://www.g2.com/compare/soci-vs-zendesk-for-customer-service) - [SOCi vs Birdeye](https://www.g2.com/compare/birdeye-vs-soci) - [SOCi vs Fin](https://www.g2.com/compare/fin-vs-soci) - [SOCi vs Tidio](https://www.g2.com/compare/soci-vs-tidio) - [SOCi vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-soci) - [SOCi vs LiveAgent](https://www.g2.com/compare/liveagent-vs-soci) - [SOCi vs Sprinklr Service](https://www.g2.com/compare/soci-vs-sprinklr-service) - [SOCi vs Plivo](https://www.g2.com/compare/plivo-vs-soci) ### 4. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,122 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Birdeye](https://www.g2.com/compare/birdeye-vs-posh-ai) **Compare Birdeye with other alternatives:** - [Birdeye vs Talkdesk](https://www.g2.com/compare/birdeye-vs-talkdesk) - [Birdeye vs Zendesk for Customer Service](https://www.g2.com/compare/birdeye-vs-zendesk-for-customer-service) - [Birdeye vs SOCi](https://www.g2.com/compare/birdeye-vs-soci) - [Birdeye vs Fin](https://www.g2.com/compare/birdeye-vs-fin) - [Birdeye vs Tidio](https://www.g2.com/compare/birdeye-vs-tidio) - [Birdeye vs Genesys Cloud CX](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx) - [Birdeye vs LiveAgent](https://www.g2.com/compare/birdeye-vs-liveagent) - [Birdeye vs Sprinklr Service](https://www.g2.com/compare/birdeye-vs-sprinklr-service) - [Birdeye vs Plivo](https://www.g2.com/compare/birdeye-vs-plivo) ### 5. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,880 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Fin](https://www.g2.com/compare/fin-vs-posh-ai) **Compare Fin with other alternatives:** - [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs SOCi](https://www.g2.com/compare/fin-vs-soci) - [Fin vs Birdeye](https://www.g2.com/compare/birdeye-vs-fin) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs Sprinklr Service](https://www.g2.com/compare/fin-vs-sprinklr-service) - [Fin vs Plivo](https://www.g2.com/compare/fin-vs-plivo) ### 6. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,907 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Tidio](https://www.g2.com/compare/posh-ai-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs SOCi](https://www.g2.com/compare/soci-vs-tidio) - [Tidio vs Birdeye](https://www.g2.com/compare/birdeye-vs-tidio) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio) - [Tidio vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-tidio) - [Tidio vs Plivo](https://www.g2.com/compare/plivo-vs-tidio) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-posh-ai) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs SOCi](https://www.g2.com/compare/genesys-cloud-cx-vs-soci) - [Genesys Cloud CX vs Birdeye](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Tidio](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Genesys Cloud CX vs LiveAgent](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs Plivo](https://www.g2.com/compare/genesys-cloud-cx-vs-plivo) ### 8. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs LiveAgent](https://www.g2.com/compare/liveagent-vs-posh-ai) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Talkdesk](https://www.g2.com/compare/liveagent-vs-talkdesk) - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs SOCi](https://www.g2.com/compare/liveagent-vs-soci) - [LiveAgent vs Birdeye](https://www.g2.com/compare/birdeye-vs-liveagent) - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio) - [LiveAgent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent) - [LiveAgent vs Sprinklr Service](https://www.g2.com/compare/liveagent-vs-sprinklr-service) - [LiveAgent vs Plivo](https://www.g2.com/compare/liveagent-vs-plivo) ### 9. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 748 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Sprinklr Service](https://www.g2.com/compare/posh-ai-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs Zendesk for Customer Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service) - [Sprinklr Service vs SOCi](https://www.g2.com/compare/soci-vs-sprinklr-service) - [Sprinklr Service vs Birdeye](https://www.g2.com/compare/birdeye-vs-sprinklr-service) - [Sprinklr Service vs Fin](https://www.g2.com/compare/fin-vs-sprinklr-service) - [Sprinklr Service vs Tidio](https://www.g2.com/compare/sprinklr-service-vs-tidio) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-sprinklr-service) - [Sprinklr Service vs Plivo](https://www.g2.com/compare/plivo-vs-sprinklr-service) ### 10. [Plivo](https://www.g2.com/products/plivo/reviews) By Plivo **Average Rating:** 4.5/5 **Total Reviews:** 747 Global SMS & Voice calls for businesses of all sizes Categories in common with Posh AI: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Posh AI vs Plivo](https://www.g2.com/compare/plivo-vs-posh-ai) **Compare Plivo with other alternatives:** - [Plivo vs Talkdesk](https://www.g2.com/compare/plivo-vs-talkdesk) - [Plivo vs Zendesk for Customer Service](https://www.g2.com/compare/plivo-vs-zendesk-for-customer-service) - [Plivo vs SOCi](https://www.g2.com/compare/plivo-vs-soci) - [Plivo vs Birdeye](https://www.g2.com/compare/birdeye-vs-plivo) - [Plivo vs Fin](https://www.g2.com/compare/fin-vs-plivo) - [Plivo vs Tidio](https://www.g2.com/compare/plivo-vs-tidio) - [Plivo vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-plivo) - [Plivo vs LiveAgent](https://www.g2.com/compare/liveagent-vs-plivo) - [Plivo vs Sprinklr Service](https://www.g2.com/compare/plivo-vs-sprinklr-service) ## Explore Articles - [What are some of the premium social media platforms for business use?](https://www.g2.com/discussions/what-are-some-of-the-premium-social-media-platforms-for-business-use) - [Which e-commerce software has the best customer reviews](https://www.g2.com/discussions/which-e-commerce-software-has-the-best-customer-reviews) - [Most recommended user feedback tool for mobile applications](https://www.g2.com/discussions/most-recommended-user-feedback-tool-for-mobile-applications) - [Expert reviews on international payroll software](https://www.g2.com/discussions/what-do-experts-think-about-international-payroll-software) - [Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures) - [What's the best-managed file transfer tool for software firms](https://www.g2.com/discussions/what-s-the-best-managed-file-transfer-tool-for-software-firms) ## Spotlight Categories - [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms) - [Job Search Sites](https://www.g2.com/categories/job-search-sites) - [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)