Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Very knowledgeable, professional engaging with all staff"
5/5
What do you like best about PortPro?

Ease of use, i.e. click, drag & drop format. To date, the interaction with Port Pro has been very proactive and supportive Review collected by and hosted on G2.com.

What do you dislike about PortPro?

So far, noting has been seen to dislike. Review collected by and hosted on G2.com.

Doug S.
DS
Doug S.
Small-Business (50 or fewer emp.)
"Just sign up."
5/5
What do you like best about PortPro?

Tracking, planning, invoicing, it does it all with ease and will help you fight off old detention/demurrage fees with historical port records. Review collected by and hosted on G2.com.

What do you dislike about PortPro?

Pretty solid product start to finish. Could use more robust roll up reports and more AP functionality. Review collected by and hosted on G2.com.

Response from Ryan Campbell of PortPro

Doug - Thank you for the thoughtful review. We actually have improvements to our reporting on the product road map. I'll share your other feedback with our product team.

Just Logistics Group A.
JA
Just Logistics Group A.
Project Manager
Small-Business (50 or fewer emp.)
"Robust and very user-friendly system, excellent!"
5/5
What do you like best about PortPro?

All the integrations that help you be more agile and effective with each order Review collected by and hosted on G2.com.

What do you dislike about PortPro?

For now the system works perfectly for our company. Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thank you so much for the feedback and review!!!

Luis S.
LS
Luis S.
Intermodal Manager and Sales
Mid-Market (51-1000 emp.)
"Best Intermodal Trucking Software Period"
5/5
What do you like best about PortPro?

The system is very user friendly, integrates with other systems seamesly, the customer portal is awesome, all customers prise the features and easy of access to documentation, invoices and costs. Customer support is really good, we can get someone on the phone, chat or email to help us out when we need something. No implementation is always perfect, however we wee able to adapt and overcome the found issues within a couple of days. We do about 1500 trips a week with 130 drivers, we have not experienced any lag or delay, driver app works good too, no complaint from their side. Review collected by and hosted on G2.com.

What do you dislike about PortPro?

This is a reccomendation rather than a "dislike".... During the onboarding process we think they should send someone to be onsite at lease a few days to learn the operations of the company so they can focus the traininig on how to use the software accordingly. Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thank you so much for the review & recommendation, Luis! We value our partnership & look forward to continue building together.

Rafael Cintra M.
RM
Rafael Cintra M.
Operations Specialist II
Small-Business (50 or fewer emp.)
"A great system for managing your day-to-day loads"
5/5
What do you like best about PortPro?

Its system is very intuitive and you can learn every day simply by using it. You can manage your deliveries, generate reports and payments. And if I don't know how to search for something on portpro, Portpro CSR always helps me (thanks Kira!). Review collected by and hosted on G2.com.

What do you dislike about PortPro?

Some features don't work properly, but nothing that directly affects our operations. Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thanks for your feedback, Rafael! We appreciate you and glad to hear the system saves you & your team time to focus on other areas of your business.

Emmanuel C.
EC
Emmanuel C.
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Best TMS Partner"
5/5
What do you like best about PortPro?

Talon Logistics Inc., came from a Legacy TMS provider and worked with them for over a decade. At the time, there wasn't reliable TMS systems out there. The system worked, but wasn't innovated to be align to today's technology and we never felt valued as a customer with our feedbacks. This is the reason why we went with PortPro. Not only is their technology is edge cutting, but they are always willing to innovate to make their system better. They take our feedbacks seriously and tailor to our needs. In addition, they come up with new solutions that benefits the user to make it easy to use. Implementation was simple and intregration was as well. I love the customer support they provide. PortPro is a crucial piece to our success and selling point to provide value add to our customers. Love working with a partner that aligns with our vision and more importantly the culture they have as well with their organizations and to their customers. Review collected by and hosted on G2.com.

What do you dislike about PortPro?

At this time, I have no dislikes. They continue to surprise me with their new updates and continue to provide the best services. Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thanks for your review, Manny, and thank you for being such a pleasure to work with. We sincerely appreciate our partnership!

AM
Alex M.
Operations Manager
Small-Business (50 or fewer emp.)
"Terrell is very helpful and easy to communicate with and very understanding of our individual needs"
5/5
What do you like best about PortPro?

best thing i like which helps me do my job 10 time faster and more efficient is the auto rating for the customs and the auto rating for the driver pay as well Review collected by and hosted on G2.com.

What do you dislike about PortPro?

nothing specific, we do have bugs from time to time but portpro gets them resolved quickly . Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thank you so much for your review & glad to hear you're having a great experience with your CSM, Terrell!

Samuel K.
SK
Samuel K.
Head of Trucking Operations
Small-Business (50 or fewer emp.)
"Simple but it has everything drayage needs."
5/5
What do you like best about PortPro?

Quality of service and simplicity of system usage. Review collected by and hosted on G2.com.

What do you dislike about PortPro?

Automatic appointments are great but it cannot dual. Review collected by and hosted on G2.com.

Franklin Joel R.
FR
Franklin Joel R.
CEO & Founder at Loyalty Transport Corp
Mid-Market (51-1000 emp.)
"No one like PortPro the best TMS and tracking software in USA ."
5/5
What do you like best about PortPro?

container availability check at terminals , access to the customers to avoid delays and tracking our containers Review collected by and hosted on G2.com.

What do you dislike about PortPro?

dislike , i have noting but good things to say about PortPro Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thank you Franklin. We appreciate your partnership and loyalty more than you know!

DJ
Daniel J.
Small-Business (50 or fewer emp.)
"Truly a wonderful learning experience."
5/5
What do you like best about PortPro?

I love portpro because it is user friendly. Most items are just drag and drop. You dont have the hassle of entering and updating status events. Review collected by and hosted on G2.com.

What do you dislike about PortPro?

I cannot say that port Pro has a downside but the Driver pay rates is a bit complicated to set up. Maybe if there was a more sinpler way it would help. Review collected by and hosted on G2.com.

Response from Toni Ann Careccio of PortPro

Thanks for your review, Daniel! We actually have an enhanced version of driver pay rates setup rolling out to all of our customers next weekend. The new driver pay rates setup is similar to the new customer rates overhaul we did a couple months ago - much more flexible and dynamic. Can't wait to get your feedback on it! Thanks again.