Its up-to-date user interface makes it possible to continuously develop/improve as markets and regulations change. PortPro’s structure allows us to take advantage not only of within platform extended but also of external sources through integrated connections.

After using various TMS’ and reviewing others in consideration for this upgrade, it helps “Port” Pro is heavily set up or drayage operation while some TMS’ aren’t designed for shipping containers, and many have been badly adapted to accommodate drayage producing a clunky product that doesn’t entirely make sense. PortPro makes sense. In the 1+ month we’ve gone live with PortPro, and during preparations before that, we’ve already seen numerous improvements showing active attention and development toward clients' requests.

We’ve used Support very few times, partly just to test it, nothing’s been neglected with is always great. Review collected by and hosted on G2.com.

PortPro may have grown faster than it was prepared for, we’ve seen surprising and questionable details in data management we didn’t expect. I won’t list any since considering the adjustments we’ve already seen, some items may be corrected by the time I press Submit on this review! But to be fair the platform is not absent of oddities it can use improvements on, some improvements we already know are underway. Review collected by and hosted on G2.com.

It is easy to use. User friendly interface. Planning, Invoicing and tracking all processes are done. Fees are also nominal.

Makes it possible to continuously develop/ improve as markets and regulations change. Review collected by and hosted on G2.com.

There are some section which are cumbersome. Confusing for some users who are not experienced with domains technology. No access to customer portal Review collected by and hosted on G2.com.

how helps you save time with having everything under one program Review collected by and hosted on G2.com.

feel like there's some stuff that needs some improvement still to better make it easier to run this program Review collected by and hosted on G2.com.

Customer Success Manager is in constant contact with our operations team.The features that the system has allows us to centralize our teams process. Review collected by and hosted on G2.com.

initial training is like holding on to a bull. Alot of power, but little control over the direction.

Client portal requires outside personnel to figure out how to use system without assitance. Review collected by and hosted on G2.com.

Dispatching

an all-in-one system

Automation Review collected by and hosted on G2.com.

There is no app for the dispatchers to dispatch off of. Review collected by and hosted on G2.com.

It has everything a Dispatcher wants/needs all rolled into one system. Review collected by and hosted on G2.com.

The lack of urgency when it comes to customer needs or inquiries. Review collected by and hosted on G2.com.

The organization it provides. Everything we need to operate is in one system Review collected by and hosted on G2.com.

There is nothing to dislike. Maybe a few tweaks here and there but very great for the most part Review collected by and hosted on G2.com.

Very modern interface that is very intuitive. They are always innovating their product. I can't fail to mention the dedicated representative that answers my call everytime I reach out or email. When I need advanced support to learn what I am doing wrong or fix an issue I am having, she is the one who will advocate for me and escalate when needed. Thank you Kira! PortPro has made software changes at my request to imporve their system for all users. A company that listens to their customer, brilliant! Review collected by and hosted on G2.com.

Support team is very scripted. Sometimes I feel like it takes too long to get them on the same page with me. Too many very basic questions most of which I try to prompt by say I have done xyz but we still go through the motions. Review collected by and hosted on G2.com.

Support of our Account Managaer Terrell has been fantastic. With his help we are using the software in ways we never knew we could. He has help spotlight some areas that have been crictical to our day to day processes with the software. I like the ability to give recommendations and see some of them be put into production during updates. Review collected by and hosted on G2.com.

When it goes down it hurts our business, that is the only thing negative I can say about it. Review collected by and hosted on G2.com.

Pro Pro is user friendly and nice interface, the customer support is very good. Overall it's a much better dispatch system than our last system. Review collected by and hosted on G2.com.

Sometimes driver pay is wonky and sometimes updates at the Port arn't accurate. Review collected by and hosted on G2.com.