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RW

Robert W.

Enterprise (> 1000 emp.)

2/15/2024

"PortalGuard is a reliable product that does what it says with no hassle"

5/5

What do you like best about PortalGuard?

What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and primarily use it for password self-service. Any calls we get are from users who don't remember their validation data (favorite band, etc.) and we never have a problem with the service itself. Looking over our history of tickets, they are all entirely questions about upgrading versions. When we do ask questions, we get competent help (can't say that about all my vendors), and the team at Bio-Key does a great job responding to our needs. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

Nothing. It does what I need, and for a great price compared to other products. Review collected by and hosted on G2.com.

What problems is PortalGuard solving and how is that benefiting you?

Since we are a K12 organization, our problem was the number of staff we have that do not use our email systems regularly, and we require complex passwords. These are staff in primarily support roles, like special ed, who work with disabled children, or janitors, and even food service. As a result, when they needed to get into important systems, they tended to forget their password. Authenticating and resetting these passwords took a significant portion of the support team's time. Since we moved to Portalguard, we've seen a tremendous drop in the number of calls in this area, well over 90%. This has allowed us to expand and improve our support into other needed areas. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

11/12/2024

"Overall, I believe PortalGuard to be a great fit!"

4.5/5

What do you like best about PortalGuard?

I think that the MFA and SSO (offered by PortalGuard) is one of the best ways to not only streamline the user access but also ensuring protection for the user as well. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

The downside to PortalGuard is that it might be difficult to utlize with technology deficient users. Review collected by and hosted on G2.com.

Response from Mary Roark of PortalGuard

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Thank you for your positive review! Please share more feedback on what type of user training would help you to mary.roark@BIO-key.com.

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

3/1/2024

"Excellent Product"

5/5

What do you like best about PortalGuard?

It's less expensive than it's true competitors, and it allows us to stay compliant with all the new FTC regulations. The team really works with you to make sure that the solution works best for your environment. Their support team implemented the solution quickly and it integrated with our environment very easily. The support staff is patient and thorough. When we had a problem (of our own making) they stayed on task until it was resolved. If there's a feature you need, they'll sincerely consider it. In our case, they even saw the value of the feature we requested and added it for everyone (you're welcome!). Everyone in our organization has to use MFA daily, and when we calculated the the labor/time savings of the feature they added, it amounted to over $4M saved yearly! Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

I'm only putting a response here because it's required. MFA isn't fun for our users, but it is necessary and Bio-Key makes it easy! Review collected by and hosted on G2.com.

CW

Cory W.

Mid-Market (51-1000 emp.)

3/12/2024

"PortalGuard is a solid solution and partner to work with"

5/5

What do you like best about PortalGuard?

PortalGuard is very flexible in terms of configuration options, OTP methods, and customization of pages. We deployed PortalGuard to over 10,000 users within just a couple of months instead of the 6+ month project we were anticipating Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

I haven't found any dislikes with PortalGuard, it meets all of our expectations. Review collected by and hosted on G2.com.

KB

Kevin B.

Enterprise (> 1000 emp.)

5/18/2023

"All you want & all you'll ever need"

5/5

What do you like best about PortalGuard?

This portal is feature rich and really mature. I have no complaints from users or issues from my IT team. We have a tad more than 5000 users using it daily... Install, configure... and forget! Their support is outstanding; seamless updates and custom code support. We love it so much we integrated it with our product! Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

Honestly, so far, nothing for our use case; they provide all the features we need... I'll let you guys know when I find something. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/19/2024

"The Hidden Gem"

5/5

What do you like best about PortalGuard?

This software is does everything you need it to do very simply. It is the hidden gem that no one knows about. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

Nothing at all. It is a great product. If I could change one thing I would like for our Duo prompts to actually only prompt once per day and to limit the prompts by enabling them for every where, but my Public IP. Review collected by and hosted on G2.com.

IP

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

11/2/2023

"Self Service Passowrd Reset (SSPM) My review"

4.5/5

What do you like best about PortalGuard?

I like the simplicity of navigating the SSPM portal. The end-user experience during 1st time registration is nicely drafted.

Customization & Branding options looks good and they can be backed up easily and restore with the help from support team.

We had to restore our SSPM due to underline VM issue, all our customizations & branding was able to restore from backup. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

There is only one issue, we couldnot address till now.

When a user is working from home, he/she could reset the password via SSPM, however their password does not update to their Laptop devices, since they aren't connected to Corporate LAN or VPN.

Thus user needs to remember two passwords for same account and they always confuse which one to use & when.

Is there any solution to this issue ? Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/10/2021

"Excellent expereince"

5/5

What do you like best about PortalGuard?

PortalGuard team was highly effective in implementing their solution and meeting our implementation schedule. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

No dislikes that we have. Their team is highly skilled and responsive to our needs. Review collected by and hosted on G2.com.

Recommendations to others considering PortalGuard:

Portalguard has added a tremendous value to our IT staff, the password reset functionality, SMS OTP codes, and MFA have also helped out our students when IT staff are not always avaiable. Review collected by and hosted on G2.com.

What problems is PortalGuard solving and how is that benefiting you?

Single sign on across multiple platforms were a challenge with our users. Our users now have a central place that logs them in to their apps and allows users to navigate quickly for a near seamless expereince. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

8/15/2024

"Portal Guard Review"

3.5/5

What do you like best about PortalGuard?

It is straightfoward and user friendly. I like the SSO option Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

It is not working fully, running through issues with password changes and not syncing up instantaneously Review collected by and hosted on G2.com.

Response from Mark Cochran of PortalGuard

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Dear Reviewer,

Thank you for sharing your feedback regarding PortalGuard. I apologize for the inconvenience you've experienced with password changes and syncing issues. Your experience is very important to us, and we're committed to ensuring that PortalGuard performs reliably for all users.

Regarding the challenges you’ve mentioned:

• Password Changes and Syncing: We understand how crucial it is for password updates to sync instantaneously. If you could provide more details or contact our support team directly, we'd be happy to investigate this further and provide a resolution.

• Lack of Awareness of Internal Issue Resolution: We strive to keep our users informed about the steps we're taking to resolve any issues. We regret that this hasn’t been clear in your experience. We’re working on improving our communication channels so that you’re always in the loop about fixes and updates.

On the Benefits PortalGuard Provides:

Even though you may not always see the immediate benefits, PortalGuard is designed to streamline access management, enhance security, and reduce the burden of password-related challenges. We’re committed to delivering on these promises and ensuring that the platform adds real value to your organization.

If you have specific concerns or suggestions, I encourage you to reach out to us directly through the Support Center (https://www.bio-key.com/support/). We’re here to help and ensure that your experience with PortalGuard meets your expectations.

Thank you again for your feedback. I appreciate your time and your continued use of PortalGuard.

Best regards,

Mark Cochran

President - PortalGuard

AP

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

2/14/2024

"Reliable password & 2FA"

4/5

What do you like best about PortalGuard?

PortalGuard works reliably and is easy for non-technical users to navigate. The 2FA component works very well and on the rare occasions we have needed support, the support has always been prompt. Review collected by and hosted on G2.com.

What do you dislike about PortalGuard?

I don't have any concerns or dislikes with the product. Review collected by and hosted on G2.com.