---
title: Portage Communications Reviews
meta_title: 'Portage Communications Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Portage Communications works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-28'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Portage Communications Reviews
**Vendor:** Portage Communications  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Portage Communications
Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.




## Portage Communications Reviews
  ### 1. Call Center Designer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 17, 2017

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Portage Communications?**

Hands down one of the best Call Center companies in the business. 

**What do you dislike about Portage Communications?**

Honestly, there is nothing I can say that is bad about this company.

**What problems is Portage Communications solving and how is that benefiting you?**

With a little under 1000 employees an efficient Call Center Design is a must.   With multiple calls going out and coming in we need a company who is reliable and on top of it.  With Call Center Design we have that.  We never have dropped calls or static.  Customer service is superb.


## Portage Communications Discussions
  - [What is Call Center Designer used for?](https://www.g2.com/discussions/what-is-call-center-designer-used-for)

- [View Portage Communications pricing details and edition comparison](https://www.g2.com/products/portage-communications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-03+17%3A33%3A55+-0500&secure%5Bsession_id%5D=e4a79419-beff-4d6d-b673-d3c2b78b6041&secure%5Btoken%5D=6e62d25d45f3b5264158d8a4feabf1c1ac3a873086c4e85878db3770b0209f08&format=llm_user)

## Portage Communications Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

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