Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Effective tool that makes deep audience segmentation possible"
3.5/5
What do you like best about Poppulo Employee Experience?

Poppulo integrates seamlessly with our HRIS data to allow us to target article-level content within our all-staff newsletter. Our internal comms department send content through Populo 4-10 times a week. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

The product is pretty plug-and-play in terms of content creation but the included templates within Poppulo have limited customization options. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Poppulo Email Software"
2/5
What do you like best about Poppulo Employee Experience?

The email planning tools are helpful to plan subject lines and see timing for when communications get sent out. Some of the templates are helpful when trying to build an email from scratch. Distro lists seem to be easily integrated with our HR system. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

Poppulo is one of the more challenging internal email platforms to use. Most email builders are drag-and-drop editors, so it's very hard to use when trying to edit elements and takes double the time to create simple emails. The review process can also be challenging, as you have to send a test for everything vs. being able to easily export a PDF. Review collected by and hosted on G2.com.

Response from Heather Bicknell of Poppulo Employee Experience

Thank you for taking the time to share your feedback on Poppulo. We're delighted to hear that our planning tools, templates, and automated distribution list syncing are helping you keep employees informed and engaged.

We understand your concerns about the email builder. I’m excited to share that we have an update coming soon that we believe will address your needs.

Poppulo has always aimed to balance robust governance and brand controls with user-friendly design. While our original workflows were designed with feedback from the world’s largest companies with strict brand standards, we recognize that some customers would prefer greater flexibility.

This year, we’re reimagining our email builder to provide a more flexible drag-and-drop experience. Admins will still have control over which users can make design changes to ensure consistency. We invite you to join our upcoming customer-exclusive roadmap session to learn more. Please reach out to your CSM for details on the session and other ways to get involved.

In the meantime, your CSM can assist with reviewing your templates to see if changes could be made for more flexibility.

Thank you again for your review. Please feel free to reach out to anyone at Team Poppulo with any further suggestions or concerns.

Grace R.
GR
Grace R.
Internal Communication and Engagement Consultant
Enterprise (> 1000 emp.)
"Best communications enterprise tool I've used"
5/5
What do you like best about Poppulo Employee Experience?

I love the regular newsletters outlining the latest learning webinars, how to better use Poppulo, but also insights from Poppulo themselves such as their own internal communications strategy. Tags are so easy to update, create and delete. Communications are pulled together in a blink of an eye, easy to use, and lots of ways to personalise templates. I started using Poppulo 8months ago and I wouldn't go back to my previous tool, I picked it up very quickly and was able to start using more features quite quickly. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

Sometimes keyboard shortcuts don't work in emails, such as to bold letters. I wish we could set default colours for the text so it saves time.

Analytics are a little harder to understand and pull, especially with newsletters, as the data seems to be messier - perhaps a webinar on understanding data for newsletters could be a suggestion? Review collected by and hosted on G2.com.

LW
Laura W.
Coordinator
Enterprise (> 1000 emp.)
"Poppulo is a great tool"
3.5/5
What do you like best about Poppulo Employee Experience?

Poppulo is a great tool with the ability for us to see who opened the email and what type of content staff are most interested in. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

It seems like there are technical issues w/ Poppulo at times which prevents us from being able to send communications. Review collected by and hosted on G2.com.

AI
Adam I.
Accountant Asisstant
Mid-Market (51-1000 emp.)
"Simplify internal communication usage with intuitive newsletter tools"
4.5/5
What do you like best about Poppulo Employee Experience?

Poppulo help to simplify newsletter delivery platform and make it easy for employees to aware of company latest news and changes. Instant messaging is the most interesting module that let me and my team to get connected instantly and create private group message to chat about our work progress. Compatible to be install/setup on desktop and mobile devices give flexibility in operating Poppulo and not restricted only to one device per user. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

Limited choice for email template for different uses is what I dislike. I have to create my email form scratch and It take my time to create a simple email. Review collected by and hosted on G2.com.

Verified User in Printing
UP
Verified User in Printing
Enterprise (> 1000 emp.)
"Results reporting allows for continuous improvement in communications!"
5/5
What do you like best about Poppulo Employee Experience?

The reports and results feature have help me to better understand my audiences and improve my communications. I've learned and improved in the best times to send communications and better titling options for higher readership. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

Preview option will sometimes not capture the exact look of sent message. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Very useful tool for internal communications"
4.5/5
What do you like best about Poppulo Employee Experience?

It is very easy to create newsletters and send them directly to staff in the same app. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

The downside would be the cost - it's a great tool for small businesses too but budgets may not permit. So options for smaller businesses would be great. Review collected by and hosted on G2.com.

CB
Canh B.
Customer support
Mid-Market (51-1000 emp.)
"Impactful and effective internal communication platform"
4.5/5
What do you like best about Poppulo Employee Experience?

Poppulo modernize and give big impact on our internal communication as a company. It is easy to use, easy to access and have multiple communicating channel that it can support, such as mobile application, email or SMS. Installation is easy, especially for mobile device that we just need to install the apps and login using our access detail. Group instant chat room or private room is available for team usage. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

As for now, I have not experience any problem with Poppulo. No bugs, freezing sceen or anything major with the application. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"An easy seamless experience"
5/5
What do you like best about Poppulo Employee Experience?

The ease to create your own communications or use one of the variety of templates available. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

Poppulo sometimes takes long to load and templates have features which you can't edit or there is a limited variety Review collected by and hosted on G2.com.

Verified User in Higher Education
TH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Always the best customer service"
4/5
What do you like best about Poppulo Employee Experience?

Whenever I've had a problem figuring out how to get the platform to do what I want, or when the system doesn't behave as I expect, Poppulo's customer service team has provided speedy, attentive support in getting my question answered or my issue resolved. Their team is easy to reach, helpful, and kind. Review collected by and hosted on G2.com.

What do you dislike about Poppulo Employee Experience?

The platform currently has some limitations in how it's possible to organize/move your data -- for example, you can't move a live communication to a different folder, and it's not possible to create subfolders. Review collected by and hosted on G2.com.