--- title: ShopPop Reviews meta_title: 'ShopPop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how ShopPop works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ShopPop Reviews **Vendor:** ShopPop **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 14 ## About ShopPop ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads. ## ShopPop Reviews ### 1. I AM POP Review **Rating:** 3.5/5.0 stars **Reviewed by:** Maria M. | Digital Marketing Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about ShopPop?** Excellent customer service. Their team takes the time to make sure you understand how to use all features and what is best for your business. **What do you dislike about ShopPop?** I feel limited in the ways it can be used. **What problems is ShopPop solving and how is that benefiting you?** An excellent way to engage with customers in a new and interesting way. Great engagement and building of newsletter base in a comment to message giveaway. ### 2. Useful tool for marketing, but can experience technical issues that make it less than perfect. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about ShopPop?** Directly contacting fans instantly with a broadcast and the level of access it offers. **What do you dislike about ShopPop?** Issues with links not updating between test and active messages, sometimes leading to dead links. **What problems is ShopPop solving and how is that benefiting you?** Being able to communicate directly is great, and can offer incredible opportunities, but need to ensure there's always a reward for the user to incentivise. ## ShopPop Discussions - [What is ShopPop used for?](https://www.g2.com/discussions/what-is-shoppop-used-for) - [View ShopPop pricing details and edition comparison](https://www.g2.com/products/pop-chat/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A37%3A49+-0500&secure%5Bsession_id%5D=ff1c2a47-4066-4f4c-b2a0-e2cabad95018&secure%5Btoken%5D=54c6f28e37956666dc206cb9c0576b1efa82ba6ec9aefad0181b188259e29591&format=llm_user) ## ShopPop Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Route To Human - Menu bars - Drip sequences **Channels** - Social Media Integration - Website - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Collection of information - Augmented Analytics - Proactive Chat **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top ShopPop Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,531 reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) - 4.4/5.0 (441 reviews)