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JM

Jeff M.

IT Director

Small-Business (50 or fewer emp.)

6/11/2025

"Top notch SEIM"

5/5

What do you like best about Pondurance?

Pondurance is on top of all the SEIM alerts and knowing which alerts to focus on. They have already caught items that would have compromised our environment. They stay on top of security trends and update customers about urgent items. And their pricing compared to other SEIMS is very affordable. They are also very open to customer input. Easy to setup and get rolling with little effort. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

None, you cannot go wrong with them. Minor issues were resolved quickly. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Hi Jeff,

I wanted to personally thank you for your insightful feedback regarding your experience with Pondurance on G2. Your thoughts are incredibly important to us.

At Pondurance, we are committed to providing world-class cybersecurity services, and your input helps guide our continuous improvement efforts. We’ll make sure to closely review your specific comments moving forward.

If you ever want to dive deeper into your experience or share more thoughts, we would love to chat. Your support means a lot to us!

MC

Mike C.

Vice President of Information Technology Services

Mid-Market (51-1000 emp.)

6/10/2025

"Excellent service, knowledgeable and friendly staff."

5/5

What do you like best about Pondurance?

The experts who work there strive to understand your needs, develop a thoughtful approach, and deliver excellent service. Services are easily understood, and the documentation makes the implementation process more efficient. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

They will sometimes limit their consultation to areas within the primary scope, rather than exploring alternative solutions or ideas that may expand the scope but would be more beneficial in the long term. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for your feedback! We're glad to hear that our team has met your needs and enhanced your implementation process.

We appreciate your thoughts on expanding our consultation scope. We’d be happy to arrange a call with our consulting and service delivery leadership to discuss the areas you’d like to explore further.

AR

Aaron R.

IT Systems Administrator

Mid-Market (51-1000 emp.)

6/11/2025

"Pondurance has been a trusted partner of mine for many years."

4/5

What do you like best about Pondurance?

Pondurance has been a helpful and trusted partner who assists with larger projects and things as simple as industry related questions. They're very communicative and thorough in their processes and evaluations of situations. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

Their scope of service offerings, while growing, still seems a bit narrow as a cybersecurity services provider. I wish they offered additional products and services including but not limited to email security, cyber training, and more. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for being a valued partner of Pondurance for many years! We’re thrilled to know that our support has made a positive impact on your organization.

In response to your feedback regarding our service offerings, we want to inform you that we currently provide cyber training as a service and are continuously exploring opportunities to expand our portfolio. We would be more than happy to arrange a call with your account team to discuss our cyber training program in detail and find additional ways to meet your needs.

RL

Rodrick L.

Technology Infrastructure and Support Manager

Enterprise (> 1000 emp.)

6/10/2025

"Technology Infrastructure and Support Manager"

5/5

What do you like best about Pondurance?

Pondurance does a great job of working in the background to identify threats, then springing into action when needed. We were alerted this past year to an emerging breach, and were immediately escalated and had a team guide us through remediation. We were able to block the exfiltration of data, immobilize the intrusion, and make policy changes to prevent future intrusions. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

I have to negative feedback, other than to say no service is perfect. Pondurance does doesn't have a magic wand that can neutralize all bad actors. Clients will still have to follow best practices, be responsible with their data, and do their best to not leave the doors open for an attack. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for sharing your feedback! We're delighted to know that Pondurance provides you with proactive support in managing threats and ensuring your security. If there's anything else we can do to improve your experience, please feel free to reach out!

HB

Haley B.

Network & Systems Coordinator

Mid-Market (51-1000 emp.)

6/11/2025

"My experience with Pondurance has been very positive."

4/5

What do you like best about Pondurance?

Pondurance is very quick to create tickets for events that occur on the network that need to be addressed and following up on open tickets. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

One thing that is not ideal is that there is not unlimited ingestion. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for sharing your feedback about your experience with Pondurance! Regarding your concern about unlimited ingestion, we understand that this can be a limitation for some. While many of our customers see the benefit in our approach, which focuses on ingesting only what is necessary, we genuinely appreciate your feedback. We would be happy to review your log volume with you to explore options that could better suit your needs. Please let us know how we can assist you further.

AS

Alessandro S.

It Director

Enterprise (> 1000 emp.)

6/11/2025

"Pondurance is part of our team!"

5/5

What do you like best about Pondurance?

Is like having a full time team member that work 365 days a year 24/7 with no lunch breaks!!! Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

Not much, maybe same time the log seems little complicated but they are great and explain them and brake them down “ Barney style” Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for such fantastic feedback! We're thrilled to be an integral part of your team and to provide round-the-clock support. We appreciate your kind words about our explanations and are glad to help simplify the complexities of logs. If you ever need further assistance or clarification, don’t hesitate to reach out!

IH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/11/2025

"A growing relationship that delivers."

5/5

What do you like best about Pondurance?

Flexibility to add new services that aren't currently offered. Tailoring new services upon our request has been great for us and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

Additional customized high priority alerts; in particular, after hours many of the priority 2 items we would prefer SMS or a phone call. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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Thank you for sharing your insights about your experience with Pondurance! We value your input on the high-priority alerts and will certainly take this into consideration as we work to enhance our services. To further discuss your suggestions and how we can continue to support your organization effectively, we are happy to arrange a call with your account team.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

6/12/2025

"VP of Tech"

5/5

What do you like best about Pondurance?

Easy to Implement, enhancing my organization`s security posture and the resources are proactive which is critical being in a cyber security world. Review collected by and hosted on G2.com.

What do you dislike about Pondurance?

I honestly didn't notice any dislikes in our engagement or in the product so far. Review collected by and hosted on G2.com.

Response from Laura Le of Pondurance

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It's great to hear that Pondurance has helped protect your company from cyber threats. We're committed to providing effective solutions to our clients' security needs.