angela m.

Business Change Manager

Mid-Market (51-1000 emp.)

1/24/2023

"Excellent. always willing to help and consider any request we put to them"

5/5

What do you like best about PolyAI?

Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Currently no downside or dislikes to using Poly at this time Review collected by and hosted on G2.com.

What problems is PolyAI solving and how is that benefiting you?

With the introduction of Poly,

*we have reduced FTE Needed

*Reduced our Opening Hours with the Introduction of VA during Closed Times

* working with Poly AI Team to look at the art of the possible, with regard to the Authentication of customers and virtual transacting with no human intervention. Review collected by and hosted on G2.com.

Andy B.

Product Manager

Mid-Market (51-1000 emp.)

9/20/2022

"Fantastic Voice AI for telephony"

5/5

What do you like best about PolyAI?

The quality of the voice recognition is exceptional. It deals with digressions, stutters and ambiguity much better than the alternatives - it is more human-like than other systems. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

No downsides - great product, and a helpful, intelligent team who helped us get the best out of the product. Review collected by and hosted on G2.com.