--- title: PolyAI Reviews meta\_title: 'PolyAI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how PolyAI works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### PolyAI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation and efficiency** of PolyAI exceptional, creating seamless and lifelike interactions. [(2 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360591&qs=pros-and-cons#reviews) Users find **automation** in PolyAI enhances efficiency, creating seamless and natural interactions with AI voice assistants. [(2 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360686&qs=pros-and-cons#reviews) Users value the **24/7 support** from PolyAI, appreciating the near-human interaction experience it provides. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360459&qs=pros-and-cons#reviews) Users find the **AI integration** of PolyAI excellent for creating seamless and automated customer interactions. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360929&qs=pros-and-cons#reviews) Users find the **seamless conversational AI** capabilities of PolyAI exceptionally beneficial for customer interactions. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360656&qs=pros-and-cons#reviews) Users find the **speed and advertising issues** in PolyAI frustrating, impacting their overall experience. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333721&qs=pros-and-cons#reviews) Users experience **lagging issues** with PolyAI, impacting efficiency and overall satisfaction during interactions. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333805&qs=pros-and-cons#reviews) Users find PolyAI **slow at times** , which hinders smooth interaction and can be frustrating. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333842&qs=pros-and-cons#reviews) Users report **slow performance** at times, which can disrupt the overall experience with PolyAI. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333863&qs=pros-and-cons#reviews) Users experience **slow speeds** at times, causing frustration and impacting their overall experience with PolyAI. [(1 mentions)](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333761&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of PolyAI ##### 1. Artificial Intelligence Users find the **automation and efficiency** of PolyAI exceptional, creating seamless and lifelike interactions. [ See 2 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360591&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you like about PolyAI? Automation and efficiency, the multi support platform, when speaking to it at times it feels as if it was a real person interacting ![Prajwala K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prajwala K.") PK Prajwala K. Small-Business (50 or fewer emp.) 5.0/5 "Review for PolyAI" What do you like about PolyAI? PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless ##### 2. Automation Users find **automation** in PolyAI enhances efficiency, creating seamless and natural interactions with AI voice assistants. [ See 2 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360686&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you like about PolyAI? Automation and efficiency, the multi support platform, when speaking to it at times it feels as if it was a real person interacting ![Prajwala K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prajwala K.") PK Prajwala K. Small-Business (50 or fewer emp.) 5.0/5 "Review for PolyAI" What do you like about PolyAI? PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless ##### 3. 24/7 Support Users value the **24/7 support** from PolyAI, appreciating the near-human interaction experience it provides. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360459&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you like about PolyAI? Automation and efficiency, the multi support platform, when speaking to it at times it feels as if it was a real person interacting ##### 4. AI Integration Users find the **AI integration** of PolyAI excellent for creating seamless and automated customer interactions. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360929&qs=pros-and-cons#reviews) See Related User Reviews ![Prajwala K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prajwala K.") PK Prajwala K. Small-Business (50 or fewer emp.) 5.0/5 "Review for PolyAI" What do you like about PolyAI? PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless ##### 5. AI Technology Users find the **seamless conversational AI** capabilities of PolyAI exceptionally beneficial for customer interactions. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=1360656&qs=pros-and-cons#reviews) See Related User Reviews ![Prajwala K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prajwala K.") PK Prajwala K. Small-Business (50 or fewer emp.) 5.0/5 "Review for PolyAI" What do you like about PolyAI? PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless ### 5 Cons or Disadvantages of PolyAI ##### 1. Improvements Needed Users find the **speed and advertising issues** in PolyAI frustrating, impacting their overall experience. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333721&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you dislike about PolyAI? Slow at times, some annoying advertising for consumers. ##### 2. Lagging Issues Users experience **lagging issues** with PolyAI, impacting efficiency and overall satisfaction during interactions. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333805&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you dislike about PolyAI? Slow at times, some annoying advertising for consumers. ##### 3. Slow Loading Users find PolyAI **slow at times** , which hinders smooth interaction and can be frustrating. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333842&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you dislike about PolyAI? Slow at times, some annoying advertising for consumers. ##### 4. Slow Performance Users report **slow performance** at times, which can disrupt the overall experience with PolyAI. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333863&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you dislike about PolyAI? Slow at times, some annoying advertising for consumers. ##### 5. Slow Speed Users experience **slow speeds** at times, causing frustration and impacting their overall experience with PolyAI. [ See 1 mentions ](https://www.g2.com/products/polyai/reviews?filters%5Bsentiment_snippet%5D=2333761&qs=pros-and-cons#reviews) See Related User Reviews ![Rocio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocio C.") RC Rocio C. Small-Business (50 or fewer emp.) 5.0/5 "PolyAI interactions" What do you dislike about PolyAI? Slow at times, some annoying advertising for consumers. ## Top-Rated Alternatives [ ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/polyai/competitors/alternatives) AM angela m. Business Change Manager Mid-Market (51-1000 emp.) 1/24/2023 "Excellent. always willing to help and consider any request we put to them" 5/5 What do you like best about PolyAI? Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. Review collected by and hosted on G2.com. What do you dislike about PolyAI? Currently no downside or dislikes to using Poly at this time Review collected by and hosted on G2.com. What problems is PolyAI solving and how is that benefiting you? With the introduction of Poly, \*we have reduced FTE Needed \*Reduced our Opening Hours with the Introduction of VA during Closed Times \* working with Poly AI Team to look at the art of the possible, with regard to the Authentication of customers and virtual transacting with no human intervention. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Andy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy B.") AB Andy B. Product Manager Mid-Market (51-1000 emp.) 9/20/2022 "Fantastic Voice AI for telephony" 5/5 What do you like best about PolyAI? The quality of the voice recognition is exceptional. It deals with digressions, stutters and ambiguity much better than the alternatives - it is more human-like than other systems. Review collected by and hosted on G2.com. What do you dislike about PolyAI? No downsides - great product, and a helpful, intelligent team who helped us get the best out of the product. Review collected by and hosted on G2.com. What problems is PolyAI solving and how is that benefiting you? We were trying to route calls from the national helpline to the most local office without human intervention. Review collected by and hosted on G2.com. 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