UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

6/22/2021

"A good, albeit brief experience"

3.5/5

What do you like best about PoliteMail?

I thought the customer service I received when I reached out was exemplary. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Previous users have told me that it can struggle to handle large amounts of emails. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

Take advantage of the customer service. They are there to help. They are very efficient. They respond quickly and are polite. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

A significant benefit is that PoliteMail is set up to be used by teams. Robust reports are provided in terms of analytics. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

7/12/2021

"PoliteMail has been great to use. It has made it easy for me to send large communications."

4.5/5

What do you like best about PoliteMail?

It is so easy to use when collaborating. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The different user settings make it difficult to share content Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

7/26/2021

"Great product"

5/5

What do you like best about PoliteMail?

It's great for know who and how your associates are looking at your emails. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

It slows down my outlook. please fix this. Review collected by and hosted on G2.com.

VV

Valeska V.

Sales Manager Food and Beverage

Enterprise (> 1000 emp.)

5/4/2020

"E-mailing solution in our company."

4/5

What do you like best about PoliteMail?

Currently, the roles I respect the most are prototypes, preparation and numbers. We have now put some custom e-newsletter models using the platform and it was really simple. And different methods used to schedule cause the pc of mine to be on as well as on the system to transmit communications in a set time, which totally contradict the purposes of scheduling. Don't have to worry about it for PoliteMail. And it can also be useful to see which time / days to send messages are much better. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The only thing I don't like is that I have found ongoing problems following the last PoliteMail version. The opportunities for me often crash when I'm invited or even when a message is sent. That's unsettling, frankly. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

This is an incredibly helpful service, but given the difficulties that we face, I find nothing like PoliteMail in this business. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Nice to be able to send a delivery email on the next day and never have to wonder if it will be shipped on time. Enjoy the success of the distribution list to help us create a contact group so that we can save time using it for many communications! Review collected by and hosted on G2.com.

UF

Verified User in Food Production

Enterprise (> 1000 emp.)

9/23/2020

"Excellent tool - and great that it integrates with Outlook"

5/5

What do you like best about PoliteMail?

The tool is easy to use and works well with outlook. Saves updating a database of staff/customers if you have groups already set up in outlook by your IT team. The perfect Internal Comms add on for sure! Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

It was a bit difficult to get started with the loops and holes with our in house IT team, but the PoliteMail team worked hard to iron out issues with my IT department. Like any third party it can be tricky to get going but once set up its fantastic. Review collected by and hosted on G2.com.

JB

Jared B.

Social Media and Content Lead

Enterprise (> 1000 emp.)

4/13/2020

"An interesting email solution..."

4/5

What do you like best about PoliteMail?

The ease and simplicity makes it fairly powerful out of the box, and the add-on's give it a little bit more bang for the buck. I will say, though, that customer service above all else has been what would make me recommend the product so far. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

There's a bit of a learning curve, so don't expect to jump right in and know exactly how to do everything. Like most programs, take your time to figure out what you need to do, then seek out those who know how to do it so they can give you some tutorials. Hands-on learning is best with something like this. There *can* be down time and traffic jams, so you have to make sure you're coordinating appropriately with your team. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

Go through tutorials and take your time getting to know the software. There are multiple layers to the software (it's integration into Outlook is key for me), so it takes time to get to know and understand it all. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

We're sending a lot of emails to a lot of people, so multiple colleagues have access - being able to jump in and take care of things individually is a good thing. But, make sure you have a traffic cop of sorts if you plan on utilizing a team instead of just one or two people to create and send emails. Review collected by and hosted on G2.com.

AT

Allison T.

Director of Communications

Enterprise (> 1000 emp.)

4/13/2020

"Easy-to-use metrics in an attractive package"

5/5

What do you like best about PoliteMail?

For the first time ever, I have more than gut instinct when it comes to the effectiveness of our internal emails. The data is easy to understand and helping us be better communicators. With 7,000 employees in nearly 200 locations, we use email as a primary communications platform. Using PoliteMail, we have data that supports what we do, illustrates our impact and guides us in making decisions to expand our reach. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

We have suggested PoliteMail add a "draft" feature, as we often share drafts between multiple members of our team. I believe they are working on this, which will make our process more efficient. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

PoliteMail helps us understand what messages work well in email and which messages need other forms of communication to be successful. The first step was understanding our baseline metrics on various emails. Now we want to start running A-B testing to evaluate subject lines, the times of day we send, etc. Review collected by and hosted on G2.com.

AS

Ashish S.

National Head-Dealer Channel

Enterprise (> 1000 emp.)

4/6/2020

"Excellent features, but issues with Outlook."

4/5

What do you like best about PoliteMail?

The features that I appreciate most are the prototypes, planning and statistics. Using the platform we've already arranged some personalized e-newsletter models, and it was pretty simple. And for scheduling, other methods that we've used allow my computer to be on and on the system for an email to be transmitted at the predetermined time — which totally contradicts scheduling purposes. For PoliteMail don't have to think about it. And the statistics are also helpful in monitoring what hours / days are better to send messages. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The main thing I just do not like is the continuing problems I've seen since the last version of PoliteMail. My Outlook also crashes when I get invites to meet, or if an email is sent. This is really upsetting. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

This is a really useful service, but I don't find there's anything like PoliteMail on the market, even with the challenges we've faced. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Value being able to arrange a delivery email the following day, and not needing to wonder whether it would be delivered on time. Really enjoy the functionality of the mailing list, which helps us to build an email community so we may use it for various communications-a perfect time-saver! Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/21/2020

"Politemail has helped us understand what kind of content and messages works"

4.5/5

What do you like best about PoliteMail?

Helped us understand what content or message is working during this critical time. We needed to know if our messages reached to all staff and ensured that they are engaged, informed and well connected. We saw in real time, which content was not useful or engaging. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Politemail only supports windows platform. Wish they supported macs Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

If your comms team are mac users, make sure you have parallels or vmware fusion Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

As Governments starting to shut business because of COVID-19, we needed to know that are our messages are reaching to all staff, and ensuring the content that we are providing are engaging. With Politemail, we quickly saw what messages our staff wanted to read and what they would skim over, which has changed our comms strategy and providing more engaging content like how to work remotely comfortably. Review collected by and hosted on G2.com.

KV

Kat v.

Enterprise (> 1000 emp.)

5/28/2020

"The PoliteMail team is amazing & highly professional"

5/5

What do you like best about PoliteMail?

Everyone on the PoliteMail implementation team is incredibly friendly, professional, and good at their jobs. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Nothing - no complaints! I wouldn't change anything. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

PoliteMail fills the gaps of Outlook. We're really looking forward to working with this product! We are still in the implementation phase. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

We are solving a few problems at once with PoliteMail: our internal emails will now be formatted more professionally; our internal emails will be mobile-friendly; we'll be able to track responses to our communications; and we'll be able to target communications, e.g. to people who haven't signed up for compulsory employee training, etc. instead of communicating blindly with the entire group again and again. Review collected by and hosted on G2.com.