PoliteMail adds additional values to MS Outlook which helps our users organize and manage their communication well and easily. Our users can easily create/modify templates, share screenshots, check recipient count, and tracking functionality is great. Support team is great. Review collected by and hosted on G2.com.

Some improvement needs around slowing down Outlook and image load. Optin to export campaign results would be helpful. Review collected by and hosted on G2.com.

Since the introduction of the Polite Mail Builder, is very easy to create complex and atractive layouts. After sending the emails, stats are more than any user can think of. Review collected by and hosted on G2.com.

Sometimes the interface is slow, specially when working through security systems such as intranet. Review collected by and hosted on G2.com.

The tool is fairly simple to use and the overall reporting summaries for emails and campaigns offer a wide variety of slices on the data. Lots of solid features like timed send, personalisation, etc. They have a good knowledge bank of articles and the service team are helpful when needed. Review collected by and hosted on G2.com.

I'd like to see a web-based interface developed. Working within Outlook is a positive in some ways, but at times I'd like to just be able to work in a web browser to view metrics rather than doing so in Outlook. Review collected by and hosted on G2.com.

The PoliteMail team is super responsive and supportive, willing to help with any issues in a speedy manner and provide support/best practices to optimize usability and success. Review collected by and hosted on G2.com.

I have had some issues in the past with regards to sending communications and although the user interface is really easy-to-use and navigate, trying to troubleshoot some of the issues on your own is somewhat tricky. Review collected by and hosted on G2.com.

Exceptionally helpful people staff PoliteMail. They've created a product that allows you to develop templates, track analytics around your communications, and create a comms cadence that will benefit your organization. We use this to send targeted, personalized communications, as well as organization-wide communications campaigns. Review collected by and hosted on G2.com.

While PoliteMail has a lot of great functionality and positives, it can be quite buggy. We've encountered issues sending to distribution lists and trouble with their servers; however the staff and tech teams at PoliteMail are responsive and helpful in problem-solving and trouble-shooting. Review collected by and hosted on G2.com.

The customer service and how quick I can get help. Elizabeth and the team were always there to help me as soon as I needed it Review collected by and hosted on G2.com.

That we no longer have a partnership with MSFT :( Review collected by and hosted on G2.com.

I liked that the team worked so well together to solve my unique problem. The training was clear, and it made it easy to see how to address my unique challenges. I had an issue with my new log on and it was like a support storm to help me get access. Review collected by and hosted on G2.com.

It is too soon to tell if I dislike something at this point accurately. Review collected by and hosted on G2.com.

The support team is quick and dedicated. They were attentive to my issue, brought in additional relevant support members, and spent time trying to get to the root of my issue. Review collected by and hosted on G2.com.

Sometimes I don't get a solution to my problem. It seems at times that PoliteMail's functionality doesn't extend to solve my issue. Review collected by and hosted on G2.com.

The support team is quick to respond and thourough. Review collected by and hosted on G2.com.

PoliteMail can be finicky, and it is not always the most intuitive. I wish you had the ability to send from people's calendars as well as their emails (without requiring delegate access). Review collected by and hosted on G2.com.

There are certain advantages to polite mail. One way is to conduct research and set objectives. Interview employees or conduct a survey to understand what employees know and what they don’t know. Then brainstorm how to get them from point A to point B. Review collected by and hosted on G2.com.

Timing of customer service all over the world Review collected by and hosted on G2.com.