Love how easy it is to use - no real training Review collected by and hosted on G2.com.

Support has ranged from amazing to quite slow. Review collected by and hosted on G2.com.

I love the accessibility of the tool - having it directly plugged into Outlook is a game changer. The metrics are also more comprehensive than any other tool in the industry. Review collected by and hosted on G2.com.

The tool itself isn’t reliable. We ran into endless technical issues, and the support for solving the issues wasn’t adequate. We wanted so badly for it to work, but it just seems like too young of a tool that isn’t technically sound. Review collected by and hosted on G2.com.

Having using numerous email communications platforms, I really appreciate the ease of use in creating newsletter templates and your great customer service. Review collected by and hosted on G2.com.

I sometimes find it difficult to format pictures so that they render correctly. Review collected by and hosted on G2.com.

Getting the almost real time results. This allowed our communications team to tweak the next announcement. Review collected by and hosted on G2.com.

There were random times when there was a delay in notifying me that the post actually transmitted Review collected by and hosted on G2.com.

Ability to measure results, group messages into campaigns. Review collected by and hosted on G2.com.

The program is very slow. It can take hours to send an email...it takes minutes just to open up results. Review collected by and hosted on G2.com.

The templates are my favorite! I really like using the templates. Review collected by and hosted on G2.com.

I wish you can tailor more things, like the ability to use the template and still do more editing to personalize my message more. Review collected by and hosted on G2.com.

It's so great that it works inside the firewall of my organization Review collected by and hosted on G2.com.

The templates are not so great, but I think it's more Outlook than actual PoliteMail Review collected by and hosted on G2.com.

Easy to use

Dan is a quality engineer and good to work with. He has helped us through several implementations and issues. Review collected by and hosted on G2.com.

Deadlock issues

Unable to send issues

Slow response on support tickets

Inconsistent list expansion

Inconsistent reporting metrics Review collected by and hosted on G2.com.

Detailed analytics and Outlook integration Review collected by and hosted on G2.com.

No Mac desktop option, frequent issues, problems with delayed sends, double sends, support isn't always responsive for ongoing issues Review collected by and hosted on G2.com.

It allows you to send large emails with a simple upload of an email list Review collected by and hosted on G2.com.

We had an issue with the sub-header of the subject of the email. Turns out in the prep stage there was some text that was white (on the white background) that you needed to change in order to change the subheader. This was completely impossible to find if you didn't know, which resulted in a huge headache for us. Review collected by and hosted on G2.com.