--- title: PoliteMail Reviews meta_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 120 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PoliteMail Reviews **Vendor:** Politemail Software **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 120 ## About PoliteMail PoliteMail is an internal communications measurement platform that integrates with Microsoft Outlook and Office365. PoliteMail adds measurement, responsive design, employee feedback, and list management tools into Microsoft Outlook to align communication efforts with better business outcomes. Over twenty percent of America’s largest business organizations trust PoliteMail to deliver the tools and metrics they need to accurately measure, effectively manage, and definitively improve employee email communications. Unlike email marketing tools or internal email tracking software, which often can't accurately count opens, PoliteMail works differently. Because PoliteMail is integrated into M365, it accurately measures email interactions, differentiates between an open, an ignore and a read, and even tells you how long people engaged your message. Communicators leverage our actionable analytics and insights to improve audience attention, readership and engagement over time. PoliteMail’s tight Microsoft 365 integration keeps your internal email inside Office, avoiding external flags, spam folders, and security warnings. PoliteMail is sent by Exchange, not by an external mail exchange (MX), so your recipients receive authentic internal Outlook email messages. Emails sent with PoliteMail are GDPR-compliant and keep employee personal identifiable information private. ## PoliteMail Pros & Cons **What users like:** - Users commend the **fantastic customer support** from PoliteMail, ensuring quick resolutions and ongoing engagement with issues. (2 reviews) - Users appreciate the **ease of use** of PoliteMail, enhancing their communication with practical guides and dynamic links. (2 reviews) - Users love the **seamless integration and tracking features** of PoliteMail, enhancing their communication and campaign management. (2 reviews) - Users appreciate the **seamless Outlook integration** of PoliteMail, enabling efficient email tracking and campaign management. (2 reviews) - Users appreciate the **communication efficiency** of PoliteMail, simplifying mass communications for events with dynamic links and data tags. (1 reviews) - Users value the **data accuracy** of PoliteMail, enhancing communication with precise employee information and dynamic links. (1 reviews) - Easy Setup (1 reviews) - Users love the **email management capabilities** of PoliteMail, enhancing efficiency and tracking within their communications. (1 reviews) - Email Tracking (1 reviews) - Employee Engagement (1 reviews) **What users dislike:** - Users find the lack of **shared mailbox support** in the current version of PoliteMail limiting their functionality. (1 reviews) - Users report experiencing **slow loading** times with PoliteMail, which can hinder their overall productivity within Outlook. (1 reviews) - Users report **slow performance** with PoliteMail, causing glitches that hinder their Outlook experience. (1 reviews) ## PoliteMail Reviews ### 1. Not as helpful as it should be. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about PoliteMail?** Smart attachments by far is the best feature. Because of the need to upload and/link to multiple documents in messaging it has helped to let our employees access the information they need without being inside our firewall. **What do you dislike about PoliteMail?** It may be a problem on our side. I have never ben able to send to the expanded distribution lists. This has limited the whole purpose of getting Polite mail in the first place, tracking analytics. I also have to hit cancel/cancel to get emails to send. If they are being sent to multiple lists I have to hit cancel/cancel for each list. **Recommendations to others considering PoliteMail:** Hopefully your Information Systems team is a little less stringent than ours. **What problems is PoliteMail solving and how is that benefiting you?** Reaching employees who may not be in the network. None really, out of four of us it has only worked for me. We have not met the goal of analyzing our reach to our employee audiences because of this. ### 2. A good products with many many bugs that impacts our day to day activity. **Rating:** 1.5/5.0 stars **Reviewed by:** Aurélien B. | Communication Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about PoliteMail?** Creation of template. reach many recipients at the same time. Host documents as smart attachments. statistics review. **What do you dislike about PoliteMail?** Issue when we upload smart attachments and mailing list because of a server connection loss certainly. We need to close and re-open outlook, and sometimes we have to turn the computer off. We lose a lot of time. Sometimes, our sent email go to the scheduled sent and are not sent while we wanted them to be sent directly. **What problems is PoliteMail solving and how is that benefiting you?** Politemail should ease our day to day activity. We are saving time when we have to send a global email (worldwide) thanks to the mailing list upload, the use of templates. Smart attachments allow us to be sure that our content is reachable by recipients. However, bugs mentionned above can cancel these benefits. ### 3. Great application when it's working **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** Email tracking is easy to implement and activate and the resulting metrics are very easy to digest. **What do you dislike about PoliteMail?** Unfortunately, our team struggles on a regular basis with PoliteMail tech issues. We continue to have issues building and updating templates, refreshing metrics, and even getting emails to send from the server on a weekly basis. The PoliteMail service team is usually quick to respond, but many of the workarounds they provide do not actually work and our team spends lots of time trying to troubleshoot the issues. **What problems is PoliteMail solving and how is that benefiting you?** Recognizing the best times of the week and day to send emails to our target audience. Also, discovering that more visually-appealing communications (and templates) increase reader attention and engagement. ### 4. Communications Consultant II **Rating:** 2.0/5.0 stars **Reviewed by:** Desireé C. | Communications Consultant II, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about PoliteMail?** The variety of templates are nice and for the most part easy to use/personalize, customer service reps were very helpful in working with us to find solutions. **What do you dislike about PoliteMail?** Opt-in form did not work well, security issues with our internal systems, inconsistency in ability to use the tracking features. **Recommendations to others considering PoliteMail:** Make sure PoliteMail works well with your internal security and IT systems before going forward. **What problems is PoliteMail solving and how is that benefiting you?** Customer service reps are working on helping solve these issues. ### 5. Too many glitches **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** The best part of using PoliteMail has been the ease of sending communications from another mailbox address. The templates, once we got used to them, have been convenient and efficient for our team. The metrics have been valuable to gauge readership and relevance in our communications. **What do you dislike about PoliteMail?** There were countless technical issues with PoliteMail. One of the most recent being a miscommunication with our IT Team which led to two weeks + of downtime using PoliteMail. **What problems is PoliteMail solving and how is that benefiting you?** We are able to see what are staff is reading, and how much of each message actually gets read or scanned. ### 6. Several Outstanding issues with product **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Easy to use Dan is a quality engineer and good to work with. He has helped us through several implementations and issues. **What do you dislike about PoliteMail?** Deadlock issues Unable to send issues Slow response on support tickets Inconsistent list expansion Inconsistent reporting metrics **What problems is PoliteMail solving and how is that benefiting you?** When it works, it helps track internal corporate email engagement. ### 7. Good analytics, no Mac option, poor support and frequent issues **Rating:** 1.5/5.0 stars **Reviewed by:** Jill K. | Communications Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about PoliteMail?** Detailed analytics and Outlook integration **What do you dislike about PoliteMail?** No Mac desktop option, frequent issues, problems with delayed sends, double sends, support isn't always responsive for ongoing issues **What problems is PoliteMail solving and how is that benefiting you?** Not trusting open rates lately (have drastically dropped for some users with no change in format, distribution list, timing, etc.) ## PoliteMail Discussions - [How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors?](https://www.g2.com/discussions/14457-how-do-you-make-politemail-in-outlook-display-correctly-on-high-resolution-4k-monitors) - 1 comment, 1 upvote - [How do I get Politemail to stop crashing my system every time I receive a meeting invitation?](https://www.g2.com/discussions/14302-how-do-i-get-politemail-to-stop-crashing-my-system-every-time-i-receive-a-meeting-invitation) - 1 comment, 1 upvote - [View PoliteMail pricing details and edition comparison](https://www.g2.com/products/politemail/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A22%3A38+-0500&secure%5Bsession_id%5D=929b4137-bb9e-4226-aa99-ae486053f496&secure%5Btoken%5D=d451c8b7532239ab8f73096fd7bdd12daff3b737a8a2a0a4bf68092d5db7bc82&format=llm_user) ## PoliteMail Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Templates** - Text and Themes - Mobile Responsive **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Open Rates - Link Activity - Attachment Activity **Edit** - Pre-Made - Build - HTML **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Customizations** - Email Platform Integration - Email Scheduling - Email Categorization - Templates - Third-Party Integrations **Logistics** - Analytics - Issues - Integrations - Shareable Link **Generative AI** - Generative AI **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration ## Top PoliteMail Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (215 reviews) - [ContactMonkey](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews) - 4.4/5.0 (212 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews)