Susan C.
SC
Susan C.
Health Media Specialist
Mid-Market (51-1000 emp.)
"POINT is a game changer!"
5/5
What do you like best about POINT?

Our organization loves using POINT! First of all, the support we have access to is outstanding! Their team is top notch!

We were so pleased with how easy it was to integrate our volunteer database into POINT. We use POINT every day and for all of our events and activites.

Our staff and our volunteers have given all positive feedback about the ease of use and how easy it was to register as a volunteer. POINT has truly been a game changer for our organization! Review collected by and hosted on G2.com.

What do you dislike about POINT?

I honestly have nothing negative to say about POINT. Every experience I have with the support team has been positive and I have had no issues using this platform. Review collected by and hosted on G2.com.

AA
Aurora A.
Office and Volunteer Coordinator
Small-Business (50 or fewer emp.)
"User-friendly Volunteer Management Tool"
4.5/5
What do you like best about POINT?

The platform is user-friendly for the admins and volunteers to navigate. The customer service team is excellent in providing helpful support, especially during the initial implementation period. The company is also amazing in being open and listening to our feedback to make the tool work best for our organization and volunteers. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Currently, it lacks the ability to customize auto-sent emails. However, we spoke to POINT's Product team and they are working on making this feature available. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Outstanding Customer Support and Fast Responses"
4.5/5
What do you like best about POINT?

I have received excellent customer support and quick turn around on all my questions. Review collected by and hosted on G2.com.

What do you dislike about POINT?

The events based approach isn't as helpful for our organization which has ongoing tutoring opportunities throughout the year. Review collected by and hosted on G2.com.

Clara Z.
CZ
Clara Z.
Volunteer Coordinator
Mid-Market (51-1000 emp.)
"Useful but glitchy"
4.5/5
What do you like best about POINT?

Makes it so much to coordinate people's schedules, send events to people en masse to have them sign up, and track hours. Customer support is top notch -- I encounter random questions the more I use the software and they are able to help me very quickly. I've even suggested some features that they have then implemented! Customer support is absolutely their strenght. Review collected by and hosted on G2.com.

What do you dislike about POINT?

I wish I could customize the automated emails sent to volunteers. Review collected by and hosted on G2.com.

Jenn H.
JH
Jenn H.
Volunteer Coordinator
Small-Business (50 or fewer emp.)
"POINT has saved our nonprofit so much time!"
5/5
What do you like best about POINT?

POINT has put so much of our volunteer work in one location! Between event sign up and attendance management to online waivers, the efficiency has saved us a countless hours of management time. The mobile app for our volunteers is so simple and easy to use, we're seeing record setting registration times & overall participation! Review collected by and hosted on G2.com.

What do you dislike about POINT?

While there is nothing we don't like, we are looking forward to new features currently on POINTs development plan and are thrilled at how responsive their customer service team has been to feature requests. Review collected by and hosted on G2.com.

Mukul S.
MS
Mukul S.
Board Director
Small-Business (50 or fewer emp.)
"Best application for non profits with excellent support"
5/5
What do you like best about POINT?

POINT not only balances the needs of a non profit to be able to reach out to the volunteering community but also provides volunteers with a best in class user experience through their web and mobile channels. Onboarding new volunteers is super quick and we find volunteers engaging and participating in events in no time. A volunteer myself POINT is one of the most frequent app on my phone. As an admin creating new community service events , setting up an event , approving hours etc , all super intuitive and efficient. The customer service we receive from the support team is responsive and always resolves any request we have in an expedited manner.

For our organization which is a 100% volunteer run, POINT is critical in achieiving our mission. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Though the reporting in POINT is quite comprehensive, providing more self service capability to run customisable reports will be very helpful. Review collected by and hosted on G2.com.

Heidi S.
HS
Heidi S.
Youth Programs Manager
Small-Business (50 or fewer emp.)
"Great CUstomer Service"
4.5/5
What do you like best about POINT?

The personalized customer service I had with Jeni Rosales. She answered all my questions and even made a how-to-video for my volunteers. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Sometimes it's hard for volunteers to check in because they are off-site without access to a QR code. But Jeni made them able to self-check in :) Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to use interface for volunteers and staff"
5/5
What do you like best about POINT?

Point is excellent for allowing volunteers to sign up for our events, and check-in easily. The modern interface makes it easy for staff to set up events and assign them to the correct volunteer groups. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Point doesn't have every feature that we are looking for, but they are super responsive and always adding helpful new features. Review collected by and hosted on G2.com.

Tim T.
TT
Tim T.
Founder, Chief Hunger Fighter
Small-Business (50 or fewer emp.)
"POINTAPP points you to opportunities to GO! M*A*D (Make A Difference)!"
4.5/5
What do you like best about POINT?

POINT wants you to be successful recruiting and managing your volunteers. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Sometimes...SUPPORT does not respond in a timely fashion Review collected by and hosted on G2.com.

Holly Y.
HY
Holly Y.
Small-Business (50 or fewer emp.)
"Point is Hands-Down the best Volunteer product available"
5/5
What do you like best about POINT?

It is forward thinking, well designed, easy to use and has all the 21st century Web 3.0 and App based features you want in a modern Volunteer Management System. It was incredibly easy to set up. Integrates perfectly with our website and offered a plethora of features on the free plan, making it easy for smaller organizations to try. The few times I've had to contact customer service they have responded quickly and thoroughly and the online customer self-service support is excellent and well written. I use Point daily and it has become an essential tool for our Volunteer Management. Review collected by and hosted on G2.com.

What do you dislike about POINT?

Honestly, I haven't found any features I don't like yet. It is leages better than anything else I've seen. It is a new generation of product and handily solves a lot of the challenges of the older systems I've encountered. Review collected by and hosted on G2.com.