I really appreciate that POINT was the most aesthetically pleasing platform we considered, which is important so volunteers enjoy looking at and using it. We love that there's an app for volunteers to track their hours and events across the organization. I also like the general interface and the usability of POINT, particularly once proper training is given. The integrations with DonorPerfect and Checkr are a great feature as well. Review collected by and hosted on G2.com.

Tracking the life cycle of a volunteer doesn't work the easiest for us. It's tough to track volunteers from start to finish - specifically if there are trainings and such that they register for and attend - it would be amazing if the application form including an integration with monday.com or another platform in which we gather registrations for training sessions. I'd like if background checks could auto-renew, and if the QR code check-in worked without the volunteer needing the app. I also struggle with duplicate accounts in POINT, which I'd love to see automatically identified and merged. For event updates, it would be better if notices weren’t sent to everyone when minor updates to the event are made. Emergency contacts being auto-filled incorrectly is another issue; POINT should flag this. At present, a vast majority of volunteer profiles have an emergency contact that is listed as themselves - POINT should flag when the emergency contact is the same and prompt an alternative response be given. The process of group tracking and group assignments feels clunky, and I'm still getting the hang of it. Filtering event sign-ups by shift is something I'm missing as we cannot export/create shift coordinator sheets for each shift, making event organization harder than it should be. When a volunteer is assigned, their data (shirt sizes, food selections etc) are not counted as part of overall responses - this is very challenging for big events that require all this data to be accurate. Lastly, the initial setup of POINT was challenging due to its complexity and would benefit from more hands-on support from customer service to mitigate the need for help down the line. I would, also, REALLY like it if age is something that was required so that our demographics could be tracked better. Review collected by and hosted on G2.com.

POINT had a super easy-to-use onboarding flow. It allowed us to quickly create events and clone those events for our youth football & cheer organization. In addition, volunteer sign-up was seamless with respect to integrating POINT's events calendar into our website via an iFrame. Review collected by and hosted on G2.com.

Because we used a separate system for athlete registration, it was difficult to cross-reference between that registration system and POINT's account profiles. This is not a defect for POINT. This is more a defect for the situation. Review collected by and hosted on G2.com.

ease of use, the pricing is a little on the expensive side, but the features are extremely helpful for education purposes. Our volunteers has been able to check in using the QR code which is very convenient for both the volunteer and admin users. Review collected by and hosted on G2.com.

I havent found an issues to date. The onboarding webinar time was a little difficult to fit in my schedule. Review collected by and hosted on G2.com.

It allows our volunteers to track their own hours Review collected by and hosted on G2.com.

I wish that the volunteers would be able to direct their hours towards a specific student Review collected by and hosted on G2.com.

easy to use management system that allows multiple users to access our events. Equally it allows multiple admins to manage our events and oversee volunteer enrollment. The per user and organization tracking of hours makes it ideal to track these numbers and provide a detailed report for grantors, assisting organizations, and internal review. Review collected by and hosted on G2.com.

admin view on mobile app to allow admins to access specific features on the mobile app. Review collected by and hosted on G2.com.

My favorite feature of Point is the ease of seeing our volunteer data for specific groups, programs, time periods, etc. It's very organized and efficient. I also like that we are able to add a lot of information to our events, which we weren't able to do with the last platform we were using. When we have questions or issues, it's easy to get in contact with support to get help, and we get answers quickly. Review collected by and hosted on G2.com.

I don't like that volunteers have to create an account to sign up for volunteer events- it'd be nice if they had the option to sign up for one event by just answering the questions without creating an account. This is the only complaint I hear from volunteers from time to time. We have a lot of volunteers that only volunteer once and don't want to create an account. Review collected by and hosted on G2.com.

POINT is so easy to use and really empowers our volunteers to sign up for volunteer opportunities and stay in the know without adding extra work to my workload. Any time I have an issue, or an idea to help improve POINT, the staff is always all ears, and tries to fix any issues quickly, and keeps me updated. I think one of my favorite things about POINT and their team is that everything always feels so personal with them. The emails, the quick responses when you need assistance, everything. It feels as though I am working with co-workers in my organization rather than some other corporation that does not really care about its clients or customers. I have used POINT at every nonprofit organization that I have worked with over the last several years. It is honestly the best volunteer sign up that I have used and I have gotten 3 organizations to begin using it! Review collected by and hosted on G2.com.

Sometimes there are little glitches, or maybe something does not work right the first time. However, communication with their team always leads to a solution and consistent updates about where they are in fixing the problem. I sometimes wish there was more to POINT, however it is so important to realize that POINT is a smaller organization and things are developing all the time. Since we started using POINT they have grown SO much and have made the app better in so many ways and I am so happy to work with them. I cannot imagine at this time working with a different volunteer management company. Overall, there is not anything I particularly dislike about POINT. Review collected by and hosted on G2.com.

POINT is a volunteer management platform that helps nonprofits recruit, organize, track, and communicate with volunteers from a single dashboard. It replaces spreadsheets and scattered tools with one centralized system that feels much simpler and more efficient to use. Review collected by and hosted on G2.com.

It can take a bit of time to learn where everything is and to figure out how to set up events or manage volunteers efficiently. Review collected by and hosted on G2.com.

Intuitiveness and involved customer support

This is counter to the tech world right now but I like that POINT doesn't push AI onto me - the human aspect is the entire point of volunteering and personally I want it involved in my job as little as possible Review collected by and hosted on G2.com.

There's been a few small bugs (but nothing workflow-breaking) and some more niche features I wish I had, but troubleshooting with support is always super easy and I've been told multiple times that my desired features are either being worked on or that my feedback is valuable. Review collected by and hosted on G2.com.

I like that I can see how many hours my volunteers have worked and for what events. Review collected by and hosted on G2.com.

I think POINT could use some updates to the email function to make it more customizable/branded for the organization. The 'event template' does not work as a template. It functions as if you were trying to publish a event with all details. Review collected by and hosted on G2.com.