Review:

Point has been a great addition to our volunteer system. The onboarding process was clear, simple, and easy to follow, which made getting started smooth for our team. What stood out most was the level of customer service—David reached out personally to make sure we had everything we needed and offered support along the way. That kind of proactive care made a big difference. Review collected by and hosted on G2.com.

So far, I haven’t experienced any significant issues. As we continue to use the platform more, I’m sure we’ll discover areas for refinement, but the experience has been very positive to this point. Review collected by and hosted on G2.com.

I do enjoy that everything I need to manage, coordinate and outreach to my volunteers are all gathered in one location; but above all the customer service and attention to helping me understand the tool is the best asset or us. Review collected by and hosted on G2.com.

The one thing I am having troubles with POINT is the current messaging capabilities that don't all exist on the platform, where I then branch my communications in different locations. If that is fixed; that will be amazing! Review collected by and hosted on G2.com.

I find POINT to be a very comprehensive software for managing our volunteer process at our organization. It checks all the boxes needed to facilitate getting volunteers for our events, and they look at every aspect of volunteer management, ensuring a representation of what's needed in the volunteer experience. The features like reminders for events, volunteer sign-ins, and tracking volunteer hours are very helpful for us. I also appreciate the incredible responsiveness and support from POINT, which has been above and beyond, quick, and very helpful. It was easy enough for us to handle the onboarding ourselves, although they wanted us to onboard with them, yet they were always ready to respond to our questions. Additionally, the integration through the website widget that shows our framework of events for internal volunteers has been extremely helpful by automating the event updates. Review collected by and hosted on G2.com.

Nothing that I dislike. All is positive. Review collected by and hosted on G2.com.

I really love using POINT because it helps us effectively coordinate volunteers and figure out how many people we need for each event, which is super helpful. It's incredibly easy for volunteers to sign up and find all the information they need. The calendar slides are simple but awesome.The platform is great for volunteer accountability, allowing us to track engagement and decide if someone has become inactive. I also really like the customizability of each event, which allows us to provide all the necessary info to volunteers. The templates save us a lot of time, especially since we have many recurring events. Lastly, setting up POINT was very easy and intuitive, with helpful resources available online. Review collected by and hosted on G2.com.

I would love for POINT to have admin capability on the app. I have to use the browser version on my phone because the app doesn't have the admin capabilities. That's my only qualm. Review collected by and hosted on G2.com.

Hours tracking is a great feature, and the layout is amazing as well. It’s easy to use and makes everything feel well organised. Review collected by and hosted on G2.com.

It’s not easy for everyone, and it takes some practice to use. Review collected by and hosted on G2.com.

POINT is very easy to navigate, with a user-friendly layout that makes it simple to move between modules. I really love the duplicate event feature and the customized templates. The groups and sub-groups are also very functional for our volunteer management program. We’re able to assign Champions by division, along with those divisional leaders, which helps keep everything organized. Review collected by and hosted on G2.com.

When emailing contacts, it would be helpful to be able to add an email contact directly from the Send Message screen. Please also add an "undo" button within the Send Message screen. Finally, it would be great if the Subject line could be extended to allow more than 50 characters. Review collected by and hosted on G2.com.

We reviewed numerous volunteer management platforms, and POINT was the most modern and user-friendly, with a much more affordable price than its competitors. Onboarding was simple & support has been great so far. We requested development of a new feature, and they followed up with me, letting me know when it was implemented only a few weeks later. Review collected by and hosted on G2.com.

A custom landing page about the organization would be nice. Instead, the homepage brings you to any open events. Review collected by and hosted on G2.com.

The amount of live support received during onboarding as an organization to better understand it's capabilities. This also helps with problem solving things together as they come up. Review collected by and hosted on G2.com.

There is no integrated way to capture automations for volunteer recognitions, whether that's one year anniversarry or a certain amount of volunteer hours reached for the year. Review collected by and hosted on G2.com.

It's flexibility! POINT has been so good for my organization, the ability to track, communicate, and navigate multiple schedules is huge for us. Review collected by and hosted on G2.com.

I wish there was a more immediate calendar view, and the ability to respond to senders of messages through POINT, but the POINT tech team is always interested in ways to develop the program! Review collected by and hosted on G2.com.

I love how POINT admins are always willing to take feedback to improve or enhance their interface. Many conversations we have had with the POINT staff have resulted in more integrations with other platforms we use, making connectivity as seamless as possible. We can now initiate background checks directly from the volunteer's profile, saving time from creating profiles through Checkr. POINT also updates us when the background checks are complete, saving time from searching for the volunteer's status on the Checkr website. I appreciate that POINT allows us to list events with descriptions and volunteer slots directly in the app, so people can check the app rather than email back and forth to find out what's going on within the organization. I also find it great that POINT offered more integrations and had a better app and interface for pretty much the same price. POINT was willing to work with us to hear what we needed and has continuously worked to apply as much as they could so we were satisfied with the product overall. Review collected by and hosted on G2.com.

At the moment, POINT has limited integration with Donor Perfect, which is one of the main apps we use for keeping track of our partners. It's something they are working on actively, so it's not a major issue. Also, POINT's Admin feature doesn't work well from the mobile app. Most admin tasks can only be done properly from the desktop application. Review collected by and hosted on G2.com.