Podium has been great for communicating with our customers with both automated messages as well as direct messages. We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service. Customer support has been fantastic since we began. Any time that we have an issue, we can chat, send an email or call (though we haven't used this option). Problems have been very few and far between. We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients. Review collected by and hosted on G2.com.

I wish that the messages were listed in chronological order; this is the biggest issue for our team. There are several strands of messages, including one for "All Conversations", but even if "newest to oldest" is selected, it still does not list them in order. Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search. Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact. We used these groups to offer work, alert of traffic issues, and disseminate general information to employees. Podium does not have an quick option like this. Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited. I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs. Review collected by and hosted on G2.com.

I run the day-to-day operations for our locally owned pool maintenance company. Handling as many tasks as I do, it’s important that the app I used to communicate with customers and handle my marketing is efficient and intuitive. Podium saves me so much time! Their software, the integration of AI, and the way the software adapts to my needs as I go is amazing. I could never go back to running this business without Podium. The support team is also responsive and helpful at every step. Highly recommend! Review collected by and hosted on G2.com.

There isn’t much to dislike, but the VOIP phone line does sometimes have annoying outages. I’ve mostly been able to work around this by pairing with my cell phone cellular signal. Review collected by and hosted on G2.com.

I find the texting feature in Podium very reliable. Review collected by and hosted on G2.com.

The phone lines often experience issues, especially when I try to access them remotely. Even when sitting at my desk, I also have issues. Review collected by and hosted on G2.com.

What I tend to like most in texting software is when it gets out of the way and just works smoothly. Fast delivery, reliable notifications, and messages that sync instantly across devices make a huge difference—it’s frustrating when conversations feel laggy or inconsistent. Review collected by and hosted on G2.com.

If you’re building or improving one, I’d be curious: are you focusing more on simplicity or adding advanced features right now? Review collected by and hosted on G2.com.

There are several things that I like about Podium:

1. The ease of creating templates that are customizable for my needs based on a good 6-8+ different regular texts I need to send on a daily basis.

2. The fact that even when I close the conversation (to clear it from my inbox) that it does come back into my open conversations after a reply to my request(s). This is helpful as it allows me to know, through seeing it pop-up, that I need to attend to the response (or at least see it).

3. The ability to insert the most common "auto-insert fields" such as a customer's first name or similar content to more personalize or tailor my messages.

4. This is a little thing but makes a difference in/on time; if the first name in my contact field begins with a lower-case letter, Podium does capitalize it which is nice as it saves me time from having to go back in and do it manually. Review collected by and hosted on G2.com.

There are not too many dislikes that I can think of. If had to say one or two (small ones) it would be having a notification when another agent or user takes over any one particular (or ALL) of the leads that are assigned to me. Maybe this is already an option that I just don't know about? Something I can go into my settings or notifications and turn on? The 2nd 'dislike' is that I would love to be able to pull from or insert a field such as an appointment window time. This way I can select that from the ":____" dropdown menu. Again, this is likely an EASY thing to do once we have the field in Excel and then link it or pull from it properly through our System(s) which are Salesforce and Vision. Review collected by and hosted on G2.com.

We love using Podium for our business! Excellent phone system and ability to work remote through web phone. Messages come through quickly and we have the ability to close out messages we are done with. We enjoy the features and while a bit hard to navigate the settings at times, we figure it out. Podium help desk is great to work with, easy to contact and helps to the best of their abilities. Review collected by and hosted on G2.com.

The search feature needs to be fine-tuned a bit. Caller ID could use some work as well. I wish we could have read receipts, so we know when customers have received our messages. It would be nice to be able to have personal voicemails for every employee and be able to transfer calls, rather than put someone on hold and call their extension to let them know someone is parked on "1, 2, 3 etc" Review collected by and hosted on G2.com.

Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need. Review collected by and hosted on G2.com.

At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform. Review collected by and hosted on G2.com.

There text platform worked pretty good, but not worth the money. Review collected by and hosted on G2.com.

Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business.

At signup, we were promised a call queue feature, which was not available until eight months later.

The call reporting tools were inadequate, providing little to no insight into where calls were coming from.

Phone quality was consistently poor, with many customers unable to hear us clearly.

A significant number of our text messages failed to deliver, and because there were no notifications, we lost valuable customer opportunities.

Customer service has been ineffective. We were repeatedly transferred between agents, and follow-up on issues was virtually nonexistent.

The service is priced at nearly three times higher than comparable platforms, despite offering less reliability.

Finally, when we attempted to cancel, our contract specified that cancellation within one month of the next billing cycle would avoid additional charges. We canceled 31 days before our next payment, yet Podium still attempted to bill us for another full month.

Overall, Podium has over-promised and under-delivered at every stage. The lack of reliability, poor communication, and disregard for contractual terms make this platform an extremely poor choice for any business looking for dependable communication solutions. Review collected by and hosted on G2.com.

I really appreciate how Podium has simplified our customer interaction by acting as a unified inbox instead of juggling multiple apps. The biggest win for us has been the automated review generation feature. Its text-to-review prompt makes collecting feedback much easier and adds significant value by automatically handling reviews, so we don't have to remember. Review collected by and hosted on G2.com.

Pricing, it's powerful but it's not cheap. It would be better if they had usage-based or volume-based tiers instead of bundles. Review collected by and hosted on G2.com.

We’ve been using podium software for our business for the past 5+ years now. It’s been the core software that is needed for overall communication with the customers. It handles all types of communications with the customers such as reviews, messaging and newly launched podium phones. Customer service is exceptional especially with George who is just one call away from a query. This means all our queries are fixed right away. Our calls were mistakenly routed to a different store number and George fixed this within a few minutes and no time. The plans fits all types of businesses whether it be medium or small sized. I’d like to recommend podium to any customers who would like to take control of communications with their customers and upheld their brand name! Review collected by and hosted on G2.com.

None so far. There has basically been no downtime or problems. Review collected by and hosted on G2.com.