I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging feature because it makes it easy to reach customers fast and get quick responses without back-and-forth calls. I like how easy it makes customer communication. The initial setup was very easy! Review collected by and hosted on G2.com.

I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. Review collected by and hosted on G2.com.

I don’t like anything from them. Their software is slow and missing a bunch of features. Review collected by and hosted on G2.com.

I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unauthorized charges on my card, which is frustrating and unacceptable. In 6 months they have charged over 6,000 on my card even after changing my card number. I'm also very disappointed with the phone and text services provided by Podium, as both seem to fail at delivering what was promised. Moreover, I found the initial setup to be incredibly difficult and time-consuming. Another major issue is that the sales representatives promise features and capabilities that the service ultimately doesn't deliver on, leading to unmet expectations and unnecessary complications. Review collected by and hosted on G2.com.

Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners! Review collected by and hosted on G2.com.

There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues. Review collected by and hosted on G2.com.

I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

I use Podium for online reviews and reputation management. I really like the feature for online reviews and reputation management. It automatically sends review invitations after service via SMS and consolidates reviews from major sites, which is beneficial. Good reviews improve local visibility and trust online. I also found the initial setup to be beginner-friendly. Review collected by and hosted on G2.com.

Podium is powerful and useful for many businesses, but some common improvement areas include: Better customer support responsiveness, Easier contract cancellation and more flexible pricing, More customizability and advanced automation, Improvements in reliability and integrations, Clearer pricing transparency before purchase. Review collected by and hosted on G2.com.

I like the ease of communicating with customers using Podium. I can send and receive text messages in real time, which removes many barriers. The initial setup was simple thanks to the guides and tutorials offered by the platform. Additionally, the ability to send text messages directly, respond in a centralized manner, and track reviews is very useful. Review collected by and hosted on G2.com.

The organization of the conversations seems confusing to me. It could be improved by including customizable tags or folders to classify clients according to their status. Review collected by and hosted on G2.com.

The dashboard, and group texting feature. Review collected by and hosted on G2.com.

Just about everything!

Poor Service, Lock-In Contracts, and Zero Customer Care

If you're a small business owner, do not sign up for Podium.

The cancellation policy is a trap, once you sign, you're locked into a year-long contract that you can’t get out of without paying the full balance, even if their service fails to deliver. And it did.

Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

Worse, Podium didn’t even know who their customer was. They integrated my account into my competitor’s system, so every text my competitor sent out had MY name on it. It took a month to fix, while I paid full price, and because of that delay, I missed the training window and never got properly onboarded.

Customer support? There is none. You get bounced from one new rep to another—never the same person twice, and nobody seems to know your account history or even your business. It’s like starting over every single time you reach out.

If you’re a solo operator or small team, avoid Podium. It’s overpriced, disorganized, and downright predatory with how they handle contracts. Review collected by and hosted on G2.com.

It makes managing reviews easy! The notes section is great Review collected by and hosted on G2.com.

The lag time between the GBP and Podium. Review collected by and hosted on G2.com.

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization! Review collected by and hosted on G2.com.

All good currently. The ability to communicate and have all under one app! Review collected by and hosted on G2.com.

Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations.

The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place.

On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything.

Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough! Review collected by and hosted on G2.com.

One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience.

Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem. Review collected by and hosted on G2.com.