payments, reviews and chat in the same place Review collected by and hosted on G2.com.

It’s missing group texting and emojis, and there’s also a limit on how long a text message can be. does not have a way to track payments per project, and does not have a customer portal where they can log in to make payments as they wish- very important. Review collected by and hosted on G2.com.

What I like best about Podium is how it streamlines customer communication into a single, easy-to-use system that actually matches how people behave today. By focusing on text-first interactions, Podium helps businesses get faster responses, collect more reviews, and accept payments with minimal friction, all from one inbox. It feels thoughtfully built for busy operators not just marketers so the value shows up quickly in real, day-to-day workflows. Review collected by and hosted on G2.com.

What I dislike about Podium is that it can feel expensive and somewhat rigid as businesses grow or want more customization. Some features that seem basic are locked behind higher pricing tiers, and deeper workflow automation or reporting flexibility can be limited compared to more configurable platforms. For smaller teams, the interface can also feel a bit heavy for simple use cases, making it powerful but not always as lightweight or flexible as it could be. Review collected by and hosted on G2.com.

I really appreciate Podium's simple and fast customer communication system. The shared inbox is fantastic because everyone on the team can see and respond to customer messages from the same place. This feature means no messages are missed, no questions have to be answered repeatedly, and it's always clear who is responsible for which messages. Additionally, I find the quick reply feature really helpful. Review collected by and hosted on G2.com.

I think Podium works very well, so no major improvements are needed. However, the experience could be even better if there are more customization options. Review collected by and hosted on G2.com.

Podium has helped me grow my business reviews which helps new customers find me because I jump to the top of Google searches!

I also like the ability to run my business after hours and communicate with customers 24/7 so I never miss a customer. Review collected by and hosted on G2.com.

There’s really nothing negative to say about this service. Everything they promise or offer to do for your business, they actually deliver on. There’s no bait and switch involved here. Review collected by and hosted on G2.com.

I use Podium to manage reviews of my mini project as a student. What I really like is its availability 24/7, which solves the time problem for me. The most powerful feature, in my opinion, is the Jerry AI. It's not just for chatting but is goal-oriented, which means it can book appointments and acts like a receptionist for small businesses. Also, the initial setup of Podium was easy, and I'd rate it a 9 on an easy-to-use scale. Review collected by and hosted on G2.com.

It's expensive, which makes it harder for very small-sized businesses to use. Review collected by and hosted on G2.com.

I like that we can text or email customers and have a paper trail of our conversations incase anything ever gets missed or forgotten. Review collected by and hosted on G2.com.

I dislike that you have to pay if you want additional mass texts as sometimes it would be nice to send reminders to all customers but that gets costly if you do that every day Review collected by and hosted on G2.com.

I use Podium for streamlining customer communication and enhancing management. It's excellent for managing reviews and payments all in one place. Podium makes it easy to communicate with customers via text, which feels more personal and efficient compared to traditional email. It makes interaction faster, more personal, and convenient. The initial setup of Podium was quite easy. Review collected by and hosted on G2.com.

They can improve their pricing structure and integration limitations. The cost is high for smaller businesses, and more flexible pricing tiers or pay-as-you-go options would make it accessible to a wider range. Review collected by and hosted on G2.com.

What I like most about Podium is its clean, easy-to-use interface, real-time messaging, and strong review management tools. It helps businesses respond to customers more quickly and improve overall customer engagement. Review collected by and hosted on G2.com.

What I dislike about Podium is that the pricing can feel expensive for small businesses, and that some of the more advanced features are only available on higher-tier plans. I also find the customization options somewhat limited. Review collected by and hosted on G2.com.

I like Podium's call recording feature because it allows us to train our staff on phone etiquette and holds both customers and employees accountable. The initial setup was smooth sailing, and it works well without any issues. Review collected by and hosted on G2.com.

Putting words in people's mouths that they didn't or did say. Review collected by and hosted on G2.com.

I like the ability to do texting from my PC Review collected by and hosted on G2.com.

All of the sales pitches I get from them, trying to sell me more stuff. Review collected by and hosted on G2.com.