I use Podium at our salvage yard, Wasson Auto Parts, and it has made transactions effortless for our customers. I appreciate that if a problem ever arises, the customer service is top-notch and helps get it resolved. It's a simple solution for transactions, making it hands-free for customers across the nation. The initial setup was extremely easy and very user-friendly. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The best part about Podium is when I left Podium because they were liars and didn't care about small businesses Review collected by and hosted on G2.com.

I was lied to during the onboarding about being able to cancel the program easily. They still sent me to collections to collect the full amount of the contract, even after I had issues. Podium doesn't care about small businesses and doesn't take accountability for their actions. Podium didn't solve any problems for my company and caused issues by porting out my main business line without explaining the repercussions, leaving me without a business line for weeks. Customer service was no help; when I tried to resolve the issue on a Saturday, the rep said they didn't work then, and it took two weeks to get tech support. Their terrible customer service and lies were continuous, and the initial setup was absolutely terrible, with no clear explanations. I wouldn't recommend Podium to anyone. Review collected by and hosted on G2.com.

I appreciate that Podium pulls messages from Google Business Profile, Facebook, Instagram, Webchat, and SMS into one single feed, making it easier to manage communications. The Text-to-Pay feature is fantastic because it allows customers to use Apple Pay or Google Pay securely, which simplifies the 'Accounts Receivable' process. Payments that used to take weeks now often happen in under 3 minutes. It's very easy to set up and sign up, which is a big plus for me. Review collected by and hosted on G2.com.

Setting up the integrations with your CRM or Point of Sale (POS) system can be a multi-week process. If the integration isn't "native," you might find yourself doing more manual work than promised during the sales demo. Review collected by and hosted on G2.com.

Chats and calling. We like the ability to take payment when it was available to us. Review collected by and hosted on G2.com.

We lost the ability to take payments in the appliance industry Review collected by and hosted on G2.com.

I love Podium's core strength in consolidating every customer touchpoint into one simple, text-message-like inbox. The genius of the automated, trigger-based workflow is something I truly appreciate. It's powerful how one action automatically triggers the next step in the customer journey, acting like a set-it-and-forget-it engine for reputation and revenue. Additionally, the initial setup of Podium was relatively simple and convenient, without any difficulties or challenges. Review collected by and hosted on G2.com.

I find Podium to be a bottleneck for complex conversations. It's great for quick updates and simple Q&A, but it gets cumbersome for lengthy, multi-point conversations, like explaining detailed diagnostics or discussing multiple repair options with estimates. Review collected by and hosted on G2.com.

The ai is quite good. I like the customization Review collected by and hosted on G2.com.

It is a bit expensive at it's base price. I don't mind paying for the ai, but the base phone service starts high Review collected by and hosted on G2.com.

The ability to reach clients so fast, and have them respond via text Review collected by and hosted on G2.com.

I wish it was easier to import clients from our CRM Review collected by and hosted on G2.com.

I really like Podium's AI responses because they ensure I don't miss a lead. Having all communication in one inbox simplifies everything, making the process much smoother. The reporting features are insightful for checking volumes, answer rates, and tracking leads' progress. It helps me have all my data in one place, which speeds up the process and provides accuracy and focus with data comparison, all with just a few clicks. Review collected by and hosted on G2.com.

I would like more customized automations to be available, and easier integration with other systems like Slack. Review collected by and hosted on G2.com.

I appreciate Podium for its ability to save our business time by handling the initial reach out to customers and following up on those who don't respond, allowing us to focus on more intricate tasks. The inclusion of AI to initiate customer interactions is particularly beneficial, relieving some of the workload and ensuring prompt contact with potential and existing clients. Furthermore, the fantastic support from Podium's team stands out. They are quick to address any questions or changes we need, ensuring that any concerns are handled effectively. This efficiency and responsiveness from the support team greatly enhance our experience with Podium. Additionally, I find the initial setup of Podium to be incredibly easy, which speaks to the product's user-friendliness and accessibility. Review collected by and hosted on G2.com.

There have been some minor glitches with the AI feature, but it is understandable as it is relatively new to Podium, and AI is always learning. Review collected by and hosted on G2.com.

How smoothly sending customers an invitation to leave a review is. Review collected by and hosted on G2.com.

The fact that review numbers are not always accurate. Review collected by and hosted on G2.com.