--- title: Podium Reviews meta\_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2109 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2109 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- ### Podium Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [(358 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [(326 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [(291 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [(287 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [(213 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [(86 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [(84 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [(71 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [(70 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [(63 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Podium ##### 1. Ease of Use Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [ See 358 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 2. Helpful Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [ See 326 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ##### 3. Communication Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [ See 291 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 4. Easy Communication Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [ See 287 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 5. Customer Support Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [ See 213 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ### 5 Cons or Disadvantages of Podium ##### 1. Messaging Issues Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [ See 86 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) See Related User Reviews ![Jesse V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse V.") JV Jesse V. 0.5/5 "Unfulfilled Promises, Frustrating Experience" What do you dislike about Podium? I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unau MW Matt W. Small-Business (50 or fewer emp.) 0.0/5 "Over promised under delivered" What do you dislike about Podium? Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business. At signup, we were promised ##### 2. Missing Features Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [ See 84 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Deep A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep A.") DA Deep A. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Lead Generation, Easy Setup" What do you dislike about Podium? I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would ##### 3. Limited Features Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [ See 71 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Chaitanya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya V.") CV Chaitanya V. Enterprise (\> 1000 emp.) 5.0/5 "Elevates Customer Interactions, Needs Plan Flexibility" What do you dislike about Podium? The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses. ##### 4. Expensive Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [ See 70 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you dislike about Podium? I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. ##### 5. Poor Customer Support Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [ See 63 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) See Related User Reviews ![Erika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika R.") ER Erika R. Small-Business (50 or fewer emp.) 3.0/5 "Great Cross-Platform Communication, but Customer Support Needs Improvement" What do you dislike about Podium? The customer support. Avery was not very good at the time ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Podium Streamlines Multi-Channel Messaging and Client Feedback" What do you dislike about Podium? Podium is slow in handling customers complains and there is limited to no follow up The price for Podium is opaque and keeps changing ![Mike K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike K.") MK Mike K. 1/13/2026 "Effortless Communication and Review Gathering" 5/5 What do you like best about Podium? I like the real-time alerts in Podium because they notify me immediately when a customer wants to communicate. This feature also allows us to communicate more easily with photos and send review invites. It's great for customer communication and makes gathering reviews more straightforward. The integration with our CRM is seamless, helping us manage customer relations more effectively. Plus, the setup was super simple, which I really appreciate. Review collected by and hosted on G2.com. What do you dislike about Podium? Nothing Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium allows us to communicate with customers who prefer texting over email or chat, making it easier for them. It also provides an easy access point for collecting customer reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") GL Verified User in Law Practice Small-Business (50 or fewer emp.) 9/26/2024 "i have issues while using podium" 4/5 What do you like best about Podium? its useful for businesses because it lets them text their clients Review collected by and hosted on G2.com. What do you dislike about Podium? It sends people messages slow. The layout is not clean. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I don't see any issues being resolved Review collected by and hosted on G2.com. Show More Response from Whitney Adamson of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-10309516/official_response/edit) We apologize for the inconvenience you've experienced. We are constantly working to improve our messaging speed and the layout of our platform to provide a better user experience. If we can address your concerns further, please reach out to us directly. 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sahil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahil P.") SP Sahil P. Software developer Mid-Market (51-1000 emp.) 1/19/2026 "Simple, Useful Tool for Customer Communication and Review Requests" 4/5 What do you like best about Podium? It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good Review collected by and hosted on G2.com. What do you dislike about Podium? so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? so it is solving the problem of slow and inefficient customer communication it also helpful and solving the problem of connect with customer and collect review easily and faster Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/2/2026 "Stay in Touch with Clients from Anywhere" 5/5 What do you like best about Podium? Ability to stay in touch with clients from wherever I’m at Review collected by and hosted on G2.com. What do you dislike about Podium? The inability to add company name to a contact Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? The ability to log conversations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Deep A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep A.") DA Deep A. system architech Small-Business (50 or fewer emp.) 1/15/2026 "Efficient Lead Generation, Easy Setup" 3.5/5 What do you like best about Podium? I like that Podium is a pretty easy tool to use, especially for explaining to nontechnical people. It was a great experience exploring it. I also appreciate the AI suggestions that provide many options related to our category. Review collected by and hosted on G2.com. What do you dislike about Podium? I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would be helpful if Podium provided more categories. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium for lead generation, helping me target the right customer categories without worrying if our marketing is misaligned. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sumarie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumarie N.") SN Sumarie N. Author | Freelancer Writing and Editing Small-Business (50 or fewer emp.) 1/13/2026 "All-in-One Messaging Hub for Effortless Customer Communication" 4/5 What do you like best about Podium? Podium brings together all your messages from social platforms such as Facebook and Instagram into a single, convenient hub. This makes it much simpler for businesses to manage communications and respond to customer inquiries efficiently. Review collected by and hosted on G2.com. What do you dislike about Podium? The platform lacks transparency, and its pricing limitations are concerning. Additionally, the onboarding process is quite slow. Podium's customer support services are poor, and some users have experienced problems with contracts and cancellations. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? This tool connects seamlessly with major platforms such as Mailchimp, offers outstanding Google review generation, and conveniently gathers all my messages into a single dashboard. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Lucas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas H.") LH Lucas H. Medical assistant Small-Business (50 or fewer emp.) 7/3/2025 "Efficient Communication Tool for Patient Engagement" 5/5 What do you like best about Podium? Podium makes patient communication easy and seamless. I primarily use it to send reminders for upcoming appointments, provide updates about medications, and share feedback links. The messaging interface is intuitive, and the ability to centralize all patient communication in one platform saves time and reduces no-shows. It’s especially helpful for building stronger, more responsive relationships with patients Review collected by and hosted on G2.com. What do you dislike about Podium? While Podium is great for messaging and reminders, sometimes message delivery can be slightly delayed depending on network conditions. It would also be helpful to have more flexibility with customizing message templates or scheduling bulk reminders across multiple days. A mobile app with more features would improve usability for on-the-go tasks. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium has significantly improved the way we communicate with patients by offering a fast, centralized, and professional platform for reminders, feedback requests, and updates. It helps reduce appointment no-shows, ensures patients stay informed about their care, and streamlines our outreach without the need for phone calls. The automation and ease of use allow me to focus more on patient care and less on administrative follow-ups. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11348705/official_response/edit) We're glad to hear that Podium has made patient communication easy and seamless for you. Our intuitive messaging interface and centralized platform are designed to save time and reduce no-shows, while also helping build stronger relationships with patients. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steve R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve R.") SR Steve R. President Small-Business (50 or fewer emp.) 7/3/2025 "Poised our business for growth." 4.5/5 What do you like best about Podium? We were a little apprehensive at first about getting texting going for our business—unsure how it would fit into our workflow or how customers would respond. But now, we couldn’t be happier that we made the leap with Podium. The texting platform has been incredibly effective. In less than a year, our Google rating has jumped from 4.2 to 4.8 stars, and we know that improved communication has played a major role in that. Customers appreciate the quick, convenient conversations, and our team has become noticeably more efficient and responsive. We liked Podium so much that we ended up switching our phone system over to them too. Everything just works together seamlessly. It’s helped us feel more modern and connected—and it’s made a real difference in how we serve our customers. Review collected by and hosted on G2.com. What do you dislike about Podium? Software bugs with the app and with the phones. They do get them ironed out though. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Having all texting and phone messages in one place, so we can see conversation history has been a gamechanger! Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11362006/official_response/edit) We're thrilled to hear that Podium has had such a positive impact on your business, from improving communication to boosting your Google rating. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience for our customers. Current UserValidated ReviewerIncentivizedSource: Seller invite AC Amanda C. Director of Operations Small-Business (50 or fewer emp.) 7/3/2025 "Podium Has Transformed How We Connect with Customers" 3.5/5 What do you like best about Podium? What I like best about Podium is how easy it makes customer communication. The text messaging feature has completely changed how we engage with leads and clients—it’s quick, convenient, and helps us close more jobs faster. The review automation tool is also a huge win; we've seen a major increase in 5-star Google reviews, which has boosted our reputation and brought in more business. Everything is in one place, from messages to reviews to payments, and the dashboard is very user-friendly. Review collected by and hosted on G2.com. What do you dislike about Podium? What I like least is that the pricing can be a bit high for smaller businesses, especially if you're not using all the features right away. It also took a little time to get fully comfortable with all the tools since there are so many capabilities. However, the customer support team has been great at walking us through any questions. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium is helping us solve several key problems in our business—mainly around communication, follow-up, and reputation management. Before Podium, it was hard to keep track of messages across different platforms, and getting customers to leave reviews was like pulling teeth. Now, everything is centralized. We can text customers instantly, send review requests automatically after service, and even collect payments via text. This has shortened our response time, improved customer satisfaction, and increased the number of 5-star reviews we get. It also helps us stay on top of leads so we don’t lose business just because we didn’t respond fast enough. The biggest benefit has been saving time while improving the customer experience, which is ultimately helping us grow. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11360903/official_response/edit) We're thrilled to hear that Podium has had such a positive impact on your business! It's great to hear that the text messaging feature and review automation tool have been so beneficial for you. We understand your concern about pricing and the learning curve, but we're glad to hear that our customer support team has been helpful. Thank you for sharing your experience! Current UserValidated ReviewerIncentivizedSource: Seller invite JO Joshua O. Sales Associate Small-Business (50 or fewer emp.) 7/2/2025 Guest users or non-business users of the software, not included in G2 scores. "Outreach made simple!" 5/5 What do you like best about Podium? I have found in the retail world people prefer to be texted rather than called. Podium allows me to connect with clients at any time via text with my customers and allows them to respond at a convenient time for them! Podium allows me to send pictures & videos of our products allowing for full transparency. What I love most is I can send my clients a secured link to pay for our services! saving my clients time and stress. Review collected by and hosted on G2.com. What do you dislike about Podium? Sometimes automated messages that are sent to clients are duplicated and sent multiple times in a row. its a rare issue and we have had no complaints from guest at this point. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium allows me to connect with my customers stress free through text message allowing them text back at a convenient time for example I have customers that work overnight and can only communicate after business hours. Podium allows me to stay in contact with them whether its 9pm or 1 am giving 100% customer satisfaction. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11357135/official_response/edit) We're thrilled to hear that Podium has made connecting with your clients easier and more convenient for both parties. 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