--- title: Podium Reviews meta\_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2109 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2109 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- ### Podium Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [(358 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [(326 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [(291 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [(287 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [(213 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [(86 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [(84 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [(71 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [(70 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [(63 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Podium ##### 1. Ease of Use Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [ See 358 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 2. Helpful Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [ See 326 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ##### 3. Communication Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [ See 291 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 4. Easy Communication Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [ See 287 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 5. Customer Support Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [ See 213 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ### 5 Cons or Disadvantages of Podium ##### 1. Messaging Issues Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [ See 86 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) See Related User Reviews ![Jesse V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse V.") JV Jesse V. 0.5/5 "Unfulfilled Promises, Frustrating Experience" What do you dislike about Podium? I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unau MW Matt W. Small-Business (50 or fewer emp.) 0.0/5 "Over promised under delivered" What do you dislike about Podium? Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business. At signup, we were promised ##### 2. Missing Features Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [ See 84 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Deep A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep A.") DA Deep A. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Lead Generation, Easy Setup" What do you dislike about Podium? I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would ##### 3. Limited Features Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [ See 71 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Chaitanya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya V.") CV Chaitanya V. Enterprise (\> 1000 emp.) 5.0/5 "Elevates Customer Interactions, Needs Plan Flexibility" What do you dislike about Podium? The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses. ##### 4. Expensive Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [ See 70 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you dislike about Podium? I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. ##### 5. Poor Customer Support Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [ See 63 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) See Related User Reviews ![Erika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika R.") ER Erika R. Small-Business (50 or fewer emp.) 3.0/5 "Great Cross-Platform Communication, but Customer Support Needs Improvement" What do you dislike about Podium? The customer support. Avery was not very good at the time ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Podium Streamlines Multi-Channel Messaging and Client Feedback" What do you dislike about Podium? Podium is slow in handling customers complains and there is limited to no follow up The price for Podium is opaque and keeps changing ![Chris K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris K.") CK Chris K. Small-Business (50 or fewer emp.) 4/28/2026 "Effortless Transactions and Top-Notch Customer Support" 5/5 What do you like best about Podium? I use Podium at our salvage yard, Wasson Auto Parts, and it has made transactions effortless for our customers. I appreciate that if a problem ever arises, the customer service is top-notch and helps get it resolved. It's a simple solution for transactions, making it hands-free for customers across the nation. The initial setup was extremely easy and very user-friendly. Review collected by and hosted on G2.com. What do you dislike about Podium? Nothing Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium makes transactions effortless for customers, even those not local, with easy hands-free capabilities. The customer service is excellent and resolves any issues quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. 12/17/2025 "Misleading and Unreliable Service with Poor Support" 0/5 What do you like best about Podium? The best part about Podium is when I left Podium because they were liars and didn't care about small businesses Review collected by and hosted on G2.com. What do you dislike about Podium? I was lied to during the onboarding about being able to cancel the program easily. They still sent me to collections to collect the full amount of the contract, even after I had issues. Podium doesn't care about small businesses and doesn't take accountability for their actions. Podium didn't solve any problems for my company and caused issues by porting out my main business line without explaining the repercussions, leaving me without a business line for weeks. Customer service was no help; when I tried to resolve the issue on a Saturday, the rep said they didn't work then, and it took two weeks to get tech support. Their terrible customer service and lies were continuous, and the initial setup was absolutely terrible, with no clear explanations. I wouldn't recommend Podium to anyone. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium didn't solve any problems for my company. It did not provide any benefits and caused issues, like losing our business line, which hurt my business. The customer service was unhelpful, especially when scheduling problems occurred with support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JM jadeisabella m. 12/29/2025 "Streamlined Communication and Payments-Innovator" 5/5 What do you like best about Podium? I appreciate that Podium pulls messages from Google Business Profile, Facebook, Instagram, Webchat, and SMS into one single feed, making it easier to manage communications. The Text-to-Pay feature is fantastic because it allows customers to use Apple Pay or Google Pay securely, which simplifies the 'Accounts Receivable' process. Payments that used to take weeks now often happen in under 3 minutes. It's very easy to set up and sign up, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Podium? Setting up the integrations with your CRM or Point of Sale (POS) system can be a multi-week process. If the integration isn't "native," you might find yourself doing more manual work than promised during the sales demo. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium centralizes messages from multiple platforms, preventing any from slipping through. Text-to-Pay speeds up payments from weeks to minutes, easing the 'Accounts Receivable' burden. Setup and signup are very easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Davis D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davis D.") DD Davis D. Owner Small-Business (50 or fewer emp.) 6/2/2026 "Great Chats and Calling Experience" 4/5 What do you like best about Podium? Chats and calling. We like the ability to take payment when it was available to us. Review collected by and hosted on G2.com. What do you dislike about Podium? We lost the ability to take payments in the appliance industry Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Texting customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JR Joyce R. 1/14/2026 "Effortless Workflow Management with Room for Improvement" 4.5/5 What do you like best about Podium? I love Podium's core strength in consolidating every customer touchpoint into one simple, text-message-like inbox. The genius of the automated, trigger-based workflow is something I truly appreciate. It's powerful how one action automatically triggers the next step in the customer journey, acting like a set-it-and-forget-it engine for reputation and revenue. Additionally, the initial setup of Podium was relatively simple and convenient, without any difficulties or challenges. Review collected by and hosted on G2.com. What do you dislike about Podium? I find Podium to be a bottleneck for complex conversations. It's great for quick updates and simple Q&A, but it gets cumbersome for lengthy, multi-point conversations, like explaining detailed diagnostics or discussing multiple repair options with estimates. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium consolidates every customer touchpoint into one inbox and solves inconvenient payment collection issues. The automated, trigger-based workflow effortlessly advances customer journeys, enhancing reputation and revenue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kelly U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly U.") KU Kelly U. President Small-Business (50 or fewer emp.) 4/29/2026 "Great AI and Customization That Feel Worth It" 4.5/5 What do you like best about Podium? The ai is quite good. I like the customization Review collected by and hosted on G2.com. What do you dislike about Podium? It is a bit expensive at it's base price. I don't mind paying for the ai, but the base phone service starts high Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Responding to common customer questions through text Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ST Sam T. Marketing Mid-Market (51-1000 emp.) 4/28/2026 "Fast Client Outreach With Easy Text Responses" 5/5 What do you like best about Podium? The ability to reach clients so fast, and have them respond via text Review collected by and hosted on G2.com. What do you dislike about Podium? I wish it was easier to import clients from our CRM Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? They are helping me reach clients who made be afraid to talk on the phone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rana O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana O.") RO Rana O. CS Manager Mid-Market (51-1000 emp.) 1/21/2026 "Streamlined Communication with AI and Unified Inbox" 4.5/5 What do you like best about Podium? I really like Podium's AI responses because they ensure I don't miss a lead. Having all communication in one inbox simplifies everything, making the process much smoother. The reporting features are insightful for checking volumes, answer rates, and tracking leads' progress. It helps me have all my data in one place, which speeds up the process and provides accuracy and focus with data comparison, all with just a few clicks. Review collected by and hosted on G2.com. What do you dislike about Podium? I would like more customized automations to be available, and easier integration with other systems like Slack. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to minimize manual follow-ups, speed up response times, and integrate chats, calls, and texts into one inbox. It helps streamline communication, provides insightful reporting to track leads, and keeps focus on data with ease. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Erinn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erinn L.") EL Erinn L. 11/26/2025 "Fantastic Support, Gets Results" 5/5 What do you like best about Podium? I appreciate Podium for its ability to save our business time by handling the initial reach out to customers and following up on those who don't respond, allowing us to focus on more intricate tasks. The inclusion of AI to initiate customer interactions is particularly beneficial, relieving some of the workload and ensuring prompt contact with potential and existing clients. Furthermore, the fantastic support from Podium's team stands out. They are quick to address any questions or changes we need, ensuring that any concerns are handled effectively. This efficiency and responsiveness from the support team greatly enhance our experience with Podium. Additionally, I find the initial setup of Podium to be incredibly easy, which speaks to the product's user-friendliness and accessibility. Review collected by and hosted on G2.com. What do you dislike about Podium? There have been some minor glitches with the AI feature, but it is understandable as it is relatively new to Podium, and AI is always learning. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to track leads and respond to customers quickly, saving time with automated follow-ups and gaining customer reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bryce B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryce B.") BB Bryce B. Lead Marketing Coordinator Mid-Market (51-1000 emp.) 4/28/2026 "Smooth, Easy Review Invitations for Customers" 4/5 What do you like best about Podium? How smoothly sending customers an invitation to leave a review is. Review collected by and hosted on G2.com. What do you dislike about Podium? The fact that review numbers are not always accurate. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? It’s solved our issues with review acquisition and helps our business get seen more. Review collected by and hosted on G2.com. 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