--- title: Podium Reviews meta\_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2109 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2109 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- ### Podium Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [(358 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [(326 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [(291 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [(287 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [(213 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [(86 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [(84 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [(71 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [(70 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [(63 mentions)](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Podium ##### 1. Ease of Use Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. [ See 358 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1507754&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 2. Helpful Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. [ See 326 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ##### 3. Communication Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. [ See 291 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 4. Easy Communication Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. [ See 287 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505558&qs=pros-and-cons#reviews) See Related User Reviews MK MARY K. Small-Business (50 or fewer emp.) 3.5/5 "Effective Customer Communication, But Needs Better Support" What do you like about Podium? I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recordi ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Communication Solution with Seamless Device Sync" What do you like about Podium? I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in ##### 5. Customer Support Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. [ See 213 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505445&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you like about Podium? What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactio ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you like about Podium? I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging fea ### 5 Cons or Disadvantages of Podium ##### 1. Messaging Issues Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. [ See 86 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509193&qs=pros-and-cons#reviews) See Related User Reviews ![Jesse V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse V.") JV Jesse V. 0.5/5 "Unfulfilled Promises, Frustrating Experience" What do you dislike about Podium? I am really dissatisfied with Podium. They promised that I could cancel if it wasn't a good fit for me, but despite cancelling, they've processed unau MW Matt W. Small-Business (50 or fewer emp.) 0.0/5 "Over promised under delivered" What do you dislike about Podium? Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business. At signup, we were promised ##### 2. Missing Features Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. [ See 84 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1509305&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Deep A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep A.") DA Deep A. Small-Business (50 or fewer emp.) 3.5/5 "Efficient Lead Generation, Easy Setup" What do you dislike about Podium? I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would ##### 3. Limited Features Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. [ See 71 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1508116&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Chaitanya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya V.") CV Chaitanya V. Enterprise (\> 1000 emp.) 5.0/5 "Elevates Customer Interactions, Needs Plan Flexibility" What do you dislike about Podium? The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses. ##### 4. Expensive Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. [ See 70 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503778&qs=pros-and-cons#reviews) See Related User Reviews ![Ashok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok S.") AS Ashok S. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Assessment Tool with Smooth Setup" What do you dislike about Podium? Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some f ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. 4.0/5 "Effortless Customer Communication, but Pricey for Small Biz" What do you dislike about Podium? I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. ##### 5. Poor Customer Support Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. [ See 63 mentions ](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1503305&qs=pros-and-cons#reviews) See Related User Reviews ![Erika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika R.") ER Erika R. Small-Business (50 or fewer emp.) 3.0/5 "Great Cross-Platform Communication, but Customer Support Needs Improvement" What do you dislike about Podium? The customer support. Avery was not very good at the time ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Podium Streamlines Multi-Channel Messaging and Client Feedback" What do you dislike about Podium? Podium is slow in handling customers complains and there is limited to no follow up The price for Podium is opaque and keeps changing ![Trisha D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trisha D.") TD Trisha D. Small-Business (50 or fewer emp.) 4/27/2026 "Effortless Communication and Payment Integration with Podium" 5/5 What do you like best about Podium? I love the transcript of the recorded messages and that more than one employee can see the text feed that comes in from the customers. I love the good support that we get from the reps. I also love being able to use it for taking payments from customers. It allows me to communicate efficiently and smoothly with my customers, and my productivity is greater. I also found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about Podium? That you can't add more than 1 phone number for each customer and that I cannot do a text chat with 2 people ( such as a husband and wife) together. Sometimes I would like to tell them both some detail & have them both give feedback. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to communicate efficiently and smoothly with customers. It allows more than one employee to view customer text feeds, and I can take payments easily, which increases productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christine B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine B.") CB Christine B. Small-Business (50 or fewer emp.) 4/28/2026 "All-in-One Communication and Payment Hub" 5/5 What do you like best about Podium? I love Podium's texting feature, as it’s very convenient for customers who can text easily and conveniently about conversations, reviews, payments, photos, and more. It’s particularly useful when homeowners can send pictures or videos if there’s an issue with the HVAC system for technicians to view prior to visits. I appreciate having everything in one space, where all chats from everyone in the office and technicians are together, and I can see previous conversations. The ease of sending payment links and being able to see if the person clicked the link is also valuable. Setting up Podium was very easy, which I really liked. Review collected by and hosted on G2.com. What do you dislike about Podium? If they haven’t clicked the payment link you can’t remind them. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium keeps everything in one space, simplifies customer communication, and enables convenient texting, payments, and sharing media like pictures and videos for better service. Easy payment links and seeing link engagement add efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Briza M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briza M.") BM Briza M. Small-Business (50 or fewer emp.) 4/28/2026 "AI-Powered Call Management Enhances Client Connection" 5/5 What do you like best about Podium? I appreciate Podium's AI system because it keeps track of our calls and records them, allowing me to go back and listen to what we missed. This feature is really helpful to see if there's anything important that the client may have said. I also like that when we miss any calls, Podium's system automatically sends a text message to the client, letting them know we haven't forgotten them. This keeps us connected with clients and helps ensure we don't lose a potential client. Review collected by and hosted on G2.com. What do you dislike about Podium? I don't think I've really encountered much that I dislike about Podium. Sometimes I notice I don't always receive them, but that could also be user error. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium helps us manage missed calls by tracking and sending automatic texts, which keeps us connected with clients. I like its AI system that records calls, letting us revisit conversations and ensure nothing important was missed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Justin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin S.") JS Justin S. Senior Paid Media Strategist Marketing and Advertising Small-Business (50 or fewer emp.) 4/21/2026 "Effortless Setup, Stellar AI Features" 5/5 What do you like best about Podium? I really like the AI feature and the chatbot from Podium because they're custom tailored for my industry aesthetics. The fact that it nurtures all of my potential leads and attempts to get them to book a consultation is very helpful. It also answers any questions based on the content from my website, making it very informative and a huge time saver for me. Setting up Podium was so easy since their team did everything, from installation to ensuring it worked to my standards. They even continue to update and check everything for me, so I don't have to do anything. Definitely gives me confidence in recommending Podium, hence I rate it a 10 all the way. Review collected by and hosted on G2.com. What do you dislike about Podium? The fact that I didn't join sooner. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to handle client communication, lead generation, and nurturing. The AI chatbot, custom-tailored for my industry, saves time by automating client interactions and providing informative responses, enhancing efficiency on my website. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Jaxson S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaxson S.") JS Jaxson S. Small-Business (50 or fewer emp.) 6/2/2026 "Great Tools, But Pricing Excludes Small Businesses" 3/5 What do you like best about Podium? I like using Podium phone and the AI tools and automations that help me keep customers. The auto texting on missed calls/texts and voicemail transcriptions are really handy. Review collected by and hosted on G2.com. What do you dislike about Podium? They’ve really strayed away from small businesses like me. All the new features are way out of my price range and geared towards larger companies. Some newer paid features are things I asked for from the start, and don’t feel like they should be another “package” they are basic tools. The pricing and features now are geared towards bigger companies. Podium is already my largest fixed expense. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? I use Podium to stay organized, manage customers, and send out invoices. The AI tools, like auto texting for missed calls and texts, and voicemail transcriptions, help me keep customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/23/2026 "Easy to Use, Seamless Integration for the Whole Team" 4.5/5 What do you like best about Podium? Ease of use and integration are strong. It’s a simple platform for our team to learn and get comfortable with quickly. We don’t use the AI part because our team prefers human-to-human interaction, but it’s nice that AI is available as an option if we ever need it in the future. Review collected by and hosted on G2.com. What do you dislike about Podium? The cost is higher when compared to other chat and reputation management platform options in the market. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? There’s a disconnect between how visitors interact with the website and how those interactions carry over to our team. Podium chat has been able to fill this gap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MT Miguel T. System & Network Administrator Small-Business (50 or fewer emp.) 4/28/2026 "Streamlined Reviews and Calls with Podium" 4.5/5 What do you like best about Podium? I have seen an increase in our reviews by using Podium's reviews management feature, which has been very helpful. I like the phone system Podium offers, especially how it summarizes calls. The whole platform is easy to use and navigate, which I really appreciate. Once our account manager was assigned, the whole process was very easy. Podium's features like review management, chat with AI, and social media integrations made us switch from our traditional voice system with Verizon One Talk. Review collected by and hosted on G2.com. What do you dislike about Podium? Handling the leads on the system could be improved by maybe having some type of funnel or stage. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium has increased our reviews, offers helpful AI chat features, and integrates VoIP for effective communication. We switched from Verizon One Talk because Podium combines traditional voice systems with review management and social media platform integrations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Operations Manager Small-Business (50 or fewer emp.) 4/28/2026 "Clear Call Transcriptions That Remove All Ambiguity" 5/5 What do you like best about Podium? I really like that it transcribes all calls, so there’s no ambiguity about what was said to a customer or what a customer tells us. Review collected by and hosted on G2.com. What do you dislike about Podium? When transcribing calls, it sometimes makes the conversation seem disjointed, so you have to follow along closely to understand. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? We had been struggling with situations where employees said they had contacted a customer, but the customer insisted they had never been reached. Once we started using Podium, whether through text or voice, we can track and confirm whether a customer has or hasn’t been contacted, even across different phone numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Casey L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casey L.") CL Casey L. Director of Operations Small-Business (50 or fewer emp.) 7/29/2025 "Efficient Customer Communication with Room for Improvement" 4/5 What do you like best about Podium? I like that Podium is pretty easy to use, which helps in managing customer conversations and communications efficiently. I appreciate the search feature as it allows me to easily find conversations and customers, making my work more efficient. The initial setup of Podium was relatively easy, which was a plus. Review collected by and hosted on G2.com. What do you dislike about Podium? My app notifications don’t always work. Also, talk to text would be nice. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium helps me reach and message customers promptly, manage automated texts, and send notifications. The search feature makes finding conversations and customers easy, making me more efficient with my time. Review collected by and hosted on G2.com. Show More Response from Karina Aguirre of Podium [Editedit](https://www.g2.com/survey_responses/podium-review-11451043/official_response/edit) We're glad to hear that you find user management and messaging easy to use on Podium! 4/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jim O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim O.") JO Jim O. CEO Mid-Market (51-1000 emp.) 7/16/2026 "Unreliable service with terrible customer support" 0/5 What do you like best about Podium? There were some good things about their technology, but the horrible customer service ruined any value from that. Review collected by and hosted on G2.com. What do you dislike about Podium? Their customer service is awful. We'd wait weeks to get help. That doesn't work for a phone system. It was down regularly with nobody returning calls or emails. Review collected by and hosted on G2.com. What problems is Podium solving and how is that benefiting you? Podium never solved the problems that we had. Review collected by and hosted on G2.com. 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