---
title: Podium Reviews
meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2109 reviews by the users' company size, role or industry
  to find out how Podium works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2109
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Generative AI
  url: https://www.g2.com/categories/generative-ai
---


# Podium Reviews
**Vendor:** Podium  
**Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2,109
## About Podium
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.



## Podium Pros & Cons
**What users like:**

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. (358 reviews)
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. (326 reviews)
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. (291 reviews)
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. (287 reviews)
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. (213 reviews)
- Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews)
- Client Interaction (193 reviews)
- Messaging Features (191 reviews)
- Features (144 reviews)
- Simple (130 reviews)

**What users dislike:**

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. (86 reviews)
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. (84 reviews)
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. (71 reviews)
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. (70 reviews)
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. (63 reviews)
- Call Issues (50 reviews)
- Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews)
- Cost (46 reviews)
- Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews)
- High Cost (43 reviews)

## Podium Reviews
  ### 1. Effective Customer Communication, But Needs Better Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** MARY K. | Agency Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about Podium?**

I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recording and transcript features are essential for us in the insurance world to avoid misunderstandings. I used the transcript feature just the other day to clarify a customer's coverage request. The central location for customer communication with phone recording and transcripts is also a big plus.

**What do you dislike about Podium?**

I think it is more of an EZLynx issue but it does not integrate with Podium. Also Podium's tech support is not always the quickest to provide answers and neither is our customer success rep. It would be great if they had a steady employment model, we've had a variety of customer success reps. One point of contact would be nice. They also do not support the Yealink T57W which we use, although they said it's compatible and it does work for us but they will not support it. Lastly, they need to improve the phone reports section, especially for things like hold times. The initial setup was a little messy because they did not notify us when we would be making the switch so our phones just went offline.

**What problems is Podium solving and how is that benefiting you?**

I use Podium for centralizing customer communication, with features like phone call recording and transcripts. It helps resolve disputes by providing proof of past conversations. The call routing feature is also useful when we're shorthanded.

  ### 2. All-in-One Communication Solution with Seamless Device Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark R. | Product Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Podium?**

I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in the same window. It's also convenient to use either web or mobile devices or our own VOIP phone network, with synchronization across all those devices for call logs and text messages. I found the initial setup very easy.

**What do you dislike about Podium?**

At this point, you can't contact a client through both phone/text AND email. They are currently separate. Occasionally the network experiences outages but not too often.

**What problems is Podium solving and how is that benefiting you?**

I use Podium for an all-in-one solution for voice, text, and payment processing, allowing texts and voicemails in the same window. It synchronizes call logs and texts across web, mobile, and our VOIP network.

  ### 3. Comprehensive Assessment Tool with Smooth Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashok S. | Sr.Technical Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 25, 2026

**What do you like best about Podium?**

What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactions—comes into one place, so it saves a lot of time. It makes it very easy to respond quickly to customers, collect reviews, and improve customer experience without any complexity.

**What do you dislike about Podium?**

Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some features feel limited unless you upgrade to a higher plan. Also, customization options are not very flexible, and integrations with other tools can be restrictive. At times, message automation feels basic and could be more advanced. Overall, it’s good, but not perfect for every business.

**What problems is Podium solving and how is that benefiting you?**

All customer messages (SMS, WhatsApp, web chat, Facebook, etc.) come into one single inbox, so nothing is missed.
I can reply faster from one place instead of checking multiple apps.
Conversations are tracked and saved, so I can see past chats and understand customer context easily.
It helps in handling multiple customers at the same time without confusion.
Automated replies and reminders reduce manual follow-ups.

  ### 4. Convenient Customer Messaging, But Pricey and Takes Time to Learn

**Rating:** 3.5/5.0 stars

**Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

Overall, I’d rate Podium a 7 out of 10. It’s quite useful because it really simplifies communicating with customers. Rather than having messages scattered across different platforms, everything is organized in one place, which makes the experience feel more like a friendly conversation than a complicated process. While it’s not flawless, it certainly makes things more convenient.

**What do you dislike about Podium?**

Honestly, my biggest issue with Podium is that it can be a bit expensive and isn’t always the easiest to use from the start. While it performs its functions well, there is a bit of a learning curve, and it’s definitely not the most affordable choice out there. Still, once you become familiar with it, it proves to be a solid option overall.

**What problems is Podium solving and how is that benefiting you?**

For our auto repair shop, Podium has been a great help in addressing many of our daily challenges. It has made it much simpler to handle all our customer messages in a single location, which means we no longer miss calls or texts. Additionally, it’s assisting us in gathering more positive reviews, which is a significant advantage since it enhances our reputation. Overall, it’s making our communication much smoother and providing real benefits to our business.

  ### 5. Unified Messaging and Smart AI Elevate Podium

**Rating:** 4.0/5.0 stars

**Reviewed by:** Murgan .

**Reviewed Date:** January 08, 2026

**What do you like best about Podium?**

I really appreciate Podium's Unified Inbox, which brings together all messages from SMS, Facebook, Instagram, Google, and Webchat into a single dashboard. It's super helpful not having to jump between different apps. I also like the 'Jerry' AI Employee, which engages leads within two minutes, handles common questions, and books appointments, even after hours, boosting sales by up to 30%. The review collection feature is impressive as well. I just send requests via SMS, saving me from chasing clients for reviews and increasing my local SEO and star ratings. Podium's specialized AI agents are another fantastic element—they're tailored to specific industries like healthcare or home services, making them highly effective at handling objections and booking appointments. Lastly, the interface is super intuitive and user-friendly, making setup a breeze.

**What do you dislike about Podium?**

While Podium offers many powerful features, users frequently point out several areas that could be improved or that cause frustration during daily use. One of the most common complaints is the high and often opaque pricing, which many find prohibitive for smaller businesses. Users have noted a lack of transparent pricing on the website, often requiring a sales call for basic cost information, and have reported surprise billings for add-ons like extra phone seats or 10DLC compliance. Additionally, the platform is often criticized for its difficult cancellation process and long-term contracts that some users feel are enforced through hidden wording or automatic renewals. Regarding the software itself, certain functional limitations can impact efficiency. These include inefficient search, as it sometimes only allows you to find old conversations if you remember the exact name of the customer. AI reliability is sometimes an issue, with some instances of AI providing unrelated or weird responses to customers, requiring human intervention to apologize and correct the mistake. Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected.

**What problems is Podium solving and how is that benefiting you?**

Podium consolidates messages into a single inbox, preventing missed leads and ensuring fast responses. It simplifies payments with text-to-pay links, boosts SEO with automated review requests, and improves sales with AI agents managing inquiries. It integrates with tools for streamlined operations.

  ### 6. Centralized Customer Management, Needs Pricing Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Patel S. | HR, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Podium?**

I like how Podium simplifies and centralizes customer communication by keeping messages, reviews, and feedback in one place. It saves time and makes reputation management easier. The simple interface is quick to use, and the automation for sending review requests ensures consistent follow-ups. Setting up Podium was straightforward and quick, with minimal training needed, which was great for my team. It's a very useful and easy-to-use tool, especially for managing customer reviews and communication effectively.

**What do you dislike about Podium?**

Some features can feel a bit expensive for small businesses, and a few advanced settings could be more customizable. More control over automated message timing and templates would be helpful, along with simpler pricing tiers for small businesses. Better reporting and analytics would also be a nice improvement.

**What problems is Podium solving and how is that benefiting you?**

Podium centralizes customer communication, simplifying the process by keeping reviews, messages, and feedback in one place. It helps me quickly respond and request reviews, maintaining my online reputation. I appreciate its simple interface and automation for review requests, which saves time and ensures consistent follow-ups.

  ### 7. Elevates Customer Interactions, Needs Plan Flexibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chaitanya V. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Podium?**

I find Podium to be a perfect platform for business interactions with customers through messaging, reviews, and engagement tools. It automates review requests via SMS and email, which is great for boosting online reputation. I like how it brings all the customer communications into one simple and easy platform. The team collaboration feature is especially useful, as multiple teams can manage conversations from the same inbox, keeping everyone aligned. Additionally, Podium was easy to set up by following the clear instructions provided.

**What do you dislike about Podium?**

The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses.

**What problems is Podium solving and how is that benefiting you?**

Podium automates review requests to boost online reputation and consolidates customer communications on one platform. The team collaboration feature manages conversations from a single inbox, keeping everyone aligned.

  ### 8. Streamlined Communication and Payments-Innovator

**Rating:** 5.0/5.0 stars

**Reviewed by:** jadeisabella m.

**Reviewed Date:** December 29, 2025

**What do you like best about Podium?**

I appreciate that Podium pulls messages from Google Business Profile, Facebook, Instagram, Webchat, and SMS into one single feed, making it easier to manage communications. The Text-to-Pay feature is fantastic because it allows customers to use Apple Pay or Google Pay securely, which simplifies the 'Accounts Receivable' process. Payments that used to take weeks now often happen in under 3 minutes. It's very easy to set up and sign up, which is a big plus for me.

**What do you dislike about Podium?**

Setting up the integrations with your CRM or Point of Sale (POS) system can be a multi-week process. If the integration isn't "native," you might find yourself doing more manual work than promised during the sales demo.

**What problems is Podium solving and how is that benefiting you?**

Podium centralizes messages from multiple platforms, preventing any from slipping through. Text-to-Pay speeds up payments from weeks to minutes, easing the 'Accounts Receivable' burden. Setup and signup are very easy.

  ### 9. Streamlined Communication with AI and Unified Inbox

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Podium?**

I really like Podium's AI responses because they ensure I don't miss a lead. Having all communication in one inbox simplifies everything, making the process much smoother. The reporting features are insightful for checking volumes, answer rates, and tracking leads' progress. It helps me have all my data in one place, which speeds up the process and provides accuracy and focus with data comparison, all with just a few clicks.

**What do you dislike about Podium?**

I would like more customized automations to be available, and easier integration with other systems like Slack.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to minimize manual follow-ups, speed up response times, and integrate chats, calls, and texts into one inbox. It helps streamline communication, provides insightful reporting to track leads, and keeps focus on data with ease.

  ### 10. Effortless Customer Communication with Podium

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie C.

**Reviewed Date:** December 26, 2025

**What do you like best about Podium?**

I really appreciate Podium's simple and fast customer communication system. The shared inbox is fantastic because everyone on the team can see and respond to customer messages from the same place. This feature means no messages are missed, no questions have to be answered repeatedly, and it's always clear who is responsible for which messages. Additionally, I find the quick reply feature really helpful.

**What do you dislike about Podium?**

I think Podium works very well, so no major improvements are needed. However, the experience could be even better if there are more customization options.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to easily communicate with customers, collect online reviews, take payments via message, and manage feedback. It solves customer communication problems. The shared inbox and quick replies mean no messages are missed, no repetition, and clear responsibility for messages.

  ### 11. Podium Delivers on Promises and Boosts My Business Visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben C. | Store manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Podium?**

Podium has helped me grow my business reviews which helps new customers find me because I jump to the top of Google searches!

I also like the ability to run my business after hours and communicate with customers 24/7 so I never miss a customer.

**What do you dislike about Podium?**

There’s really nothing negative to say about this service. Everything they promise or offer to do for your business, they actually deliver on. There’s no bait and switch involved here.

**What problems is Podium solving and how is that benefiting you?**

Being able to send bulk texts to my customers or invite them to leave reviews has really helped keep everyone updated about our current sales and available stock. Even inviting customers to leave a review is incredibly quick—it takes just about 10 seconds and can make a significant difference for your business!

  ### 12. Streamlines Communication, Needs Pricing Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Faiz S.

**Reviewed Date:** January 09, 2026

**What do you like best about Podium?**

I use Podium for streamlining customer communication and enhancing management. It's excellent for managing reviews and payments all in one place. Podium makes it easy to communicate with customers via text, which feels more personal and efficient compared to traditional email. It makes interaction faster, more personal, and convenient. The initial setup of Podium was quite easy.

**What do you dislike about Podium?**

They can improve their pricing structure and integration limitations. The cost is high for smaller businesses, and more flexible pricing tiers or pay-as-you-go options would make it accessible to a wider range.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to streamline customer communication and enhance management. It manages reviews and payments in one place, and makes communicating via text more personal and efficient, making interactions faster and more convenient.

  ### 13. Effortless Customer Communication, but Pricey for Small Biz

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kate H.

**Reviewed Date:** January 24, 2026

**What do you like best about Podium?**

I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging feature because it makes it easy to reach customers fast and get quick responses without back-and-forth calls. I like how easy it makes customer communication. The initial setup was very easy!

**What do you dislike about Podium?**

I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it.

**What problems is Podium solving and how is that benefiting you?**

Podium solves slow customer communication and the stress of chasing reviews by making messaging and review collection quick and easy. I use it to text customers, respond quickly, and collect reviews effortlessly.

  ### 14. So pleasantly surprised!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole W. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Podium?**

Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners!

**What do you dislike about Podium?**

There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues.

**What problems is Podium solving and how is that benefiting you?**

Keeping records of communication with insurance companies and customers is imperative in our field of work. We're able to follow-up when needed for work sites and make sure our customers are well taken care of. Also, since several members of our team use Podium all day long, we're able to streamline customer care and business communication, avoiding duplication of work or missed opportunies to serve the community.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been such a valuable tool for your business! It's great to know that it has helped streamline your customer care and communication among staff, customers, vendors, and partners. We appreciate your feedback and are continuously working to improve the platform.

  ### 15. Superb Support and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** mgleicester .

**Reviewed Date:** October 28, 2025

**What do you like best about Podium?**

I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10.

**What do you dislike about Podium?**

Nothing comes to mind

**What problems is Podium solving and how is that benefiting you?**

Podium enables us to quickly reach out to multiple customers without downtime, improving efficiency and revenue. The ability to create and modify templates, and use SMS effectively, enhances our communication and customer engagement.

  ### 16. Poor Service, Lock-In Contracts, and Zero Customer Careract

**Rating:** 0.5/5.0 stars

**Reviewed by:** Robert R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Podium?**

The dashboard, and group texting feature.

**What do you dislike about Podium?**

Just about everything!

Poor Service, Lock-In Contracts, and Zero Customer Care

If you're a small business owner, do not sign up for Podium.

The cancellation policy is a trap, once you sign, you're locked into a year-long contract that you can’t get out of without paying the full balance, even if their service fails to deliver. And it did.

Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

Worse, Podium didn’t even know who their customer was. They integrated my account into my competitor’s system, so every text my competitor sent out had MY name on it. It took a month to fix, while I paid full price, and because of that delay, I missed the training window and never got properly onboarded.

Customer support? There is none. You get bounced from one new rep to another—never the same person twice, and nobody seems to know your account history or even your business. It’s like starting over every single time you reach out.

If you’re a solo operator or small team, avoid Podium. It’s overpriced, disorganized, and downright predatory with how they handle contracts.

**What problems is Podium solving and how is that benefiting you?**

None! Every time I voiced concerns, they offered "upgrades" that looked free thanks to a temporary credit, but each one secretly extended my contract another year. Then they used those extensions as proof that I was satisfied. I wasn’t.

  ### 17. Podium has transformed our communication with customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon B. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

**What do you dislike about Podium?**

All good currently.  The ability to communicate and have all under one app!

**What problems is Podium solving and how is that benefiting you?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

  ### 18. A Game-Changer for My Wedding Business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Podium?**

Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations.

The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place. 

On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything.

Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough!

**What do you dislike about Podium?**

One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience.

Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving two major problems for my wedding business: inefficient client communication and slow, outdated payment processes.

Before using Podium, keeping track of conversations across emails, calls, and social media was time-consuming and disorganized. Now, with everything in one place I can communicate with clients quickly, clearly, and professionally. It helps me stay on top of appointments, answer questions in real time, and deliver a more responsive client experience.

On the payment side, Podium has made it much easier to send invoices and collect payments. Clients appreciate the convenience of paying through a secure text link, and I appreciate getting paid faster without the hassle of checks or third-party apps.

Overall, Podium is helping me save time, stay organized, and improve the customer experience, which is incredibly valuable in the fast-paced world of weddings

  ### 19. Great platform for customer service as well as back office communication!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hillary L. | manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about Podium?**

Podium has been great for communicating with our customers with both automated messages as well as direct messages.  We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service.  Customer support has been fantastic since we began.  Any time that we have an issue, we can chat, send an email or call (though we haven't used this option).  Problems have been very few and far between.  We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients.

**What do you dislike about Podium?**

I wish that the messages were listed in chronological order; this is the biggest issue for our team.  There are several strands of messages, including one for "All Conversations", but even if "newest to oldest" is selected, it still does not list them in order.  Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search.  Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact.  We used these groups to offer work, alert of traffic issues, and disseminate general information to employees.  Podium does not have an quick option like this.  Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited.  I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs.

**What problems is Podium solving and how is that benefiting you?**

Podium let us connect with our customers through our branded phone number with both direct messaging as well as automated messages about their upcoming trip.  This takes a load of work off of our reservations team.  We also utilize Podium to communicate with our employees.  They also receive automated trip confirmation messages to which they must reply and this helps our dispatch team have more free time to work on other projects instead of having to check on drivers manually.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been a great tool for communicating with your customers and staff. We appreciate your feedback about the message organization and bulk messaging features, and we'll definitely take that into consideration for future improvements. Thank you for choosing Podium!

  ### 20. Highly Recommend This Platform for Communication!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need.

**What do you dislike about Podium?**

At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform.

**What problems is Podium solving and how is that benefiting you?**

Podium is allowing us to have great and timely communication with our customers. Customers are able to connect with us via text which allows us to repsond in a timely manner since our entire team has access to this - it not just a standard phone extension or email directly to one employee.

  ### 21. Streamlined Customer Engagement, Pricey but Effective

**Rating:** 4.0/5.0 stars

**Reviewed by:** Khushi K. | Demand Generation Specialist, Manufacturing, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2026

**What do you like best about Podium?**

I really appreciate how Podium has simplified our customer interaction by acting as a unified inbox instead of juggling multiple apps. The biggest win for us has been the automated review generation feature. Its text-to-review prompt makes collecting feedback much easier and adds significant value by automatically handling reviews, so we don't have to remember.

**What do you dislike about Podium?**

Pricing, it's powerful but it's not cheap. It would be better if they had usage-based or volume-based tiers instead of bundles.

**What problems is Podium solving and how is that benefiting you?**

Podium simplifies customer interaction by acting as a unified inbox and adds value with its automated review generation feature, making feedback collection effortless.

  ### 22. Effortless Communication and Review Gathering

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike K.

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like the real-time alerts in Podium because they notify me immediately when a customer wants to communicate. This feature also allows us to communicate more easily with photos and send review invites. It's great for customer communication and makes gathering reviews more straightforward. The integration with our CRM is seamless, helping us manage customer relations more effectively. Plus, the setup was super simple, which I really appreciate.

**What do you dislike about Podium?**

Nothing

**What problems is Podium solving and how is that benefiting you?**

Podium allows us to communicate with customers who prefer texting over email or chat, making it easier for them. It also provides an easy access point for collecting customer reviews.

  ### 23. Simple, Useful Tool for Customer Communication and Review Requests

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sahil  P. | Software developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 19, 2026

**What do you like best about Podium?**

It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good

**What do you dislike about Podium?**

so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us

**What problems is Podium solving and how is that benefiting you?**

so it is solving the problem of slow and inefficient customer communication it also helpful and solving the problem of connect with customer and collect review easily and faster

  ### 24. All-in-One Messaging Hub for Effortless Customer Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sumarie N. | Content Literateur , Writing and Editing, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

Podium brings together all your messages from social platforms such as Facebook and Instagram into a single, convenient hub. This makes it much simpler for businesses to manage communications and respond to customer inquiries efficiently.

**What do you dislike about Podium?**

The platform lacks transparency, and its pricing limitations are concerning. Additionally, the onboarding process is quite slow. Podium's customer support services are poor, and some users have experienced problems with contracts and cancellations.

**What problems is Podium solving and how is that benefiting you?**

This tool connects seamlessly with major platforms such as Mailchimp, offers outstanding Google review generation, and conveniently gathers all my messages into a single dashboard.

  ### 25. Excellent All-in-One Communication, But Pricey Compared to Alternatives

**Rating:** 3.5/5.0 stars

**Reviewed by:** Adam J. | Regional Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Podium?**

It really is the one-stop-shop for customer communication and garnering feedback.

**What do you dislike about Podium?**

The cost skews higher than many other alternatives out there.

**What problems is Podium solving and how is that benefiting you?**

Podium is providing an easy way for our teams to capture reviews, specifically on Google. This is so critical for our online presence right now.

  ### 26. Podium has been an absolute game-changer for our business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan A. | sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Podium?**

The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium.

**What do you dislike about Podium?**

Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track.

**What problems is Podium solving and how is that benefiting you?**

They solve the problem of interacting easily with clients . It’s like having a full customer service and marketing department in one smart, easy-to-use platform.

**Official Response from Karina Aguirre:**

> We're delighted to hear that Podium has made it easier for you to interact with clients and improve your customer service and marketing efforts. We appreciate your feedback about the payment links and will use it to enhance the platform for a better user experience.

  ### 27. Perfect for Beginners, Easy to Learn, and Well-Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2025

**What do you like best about Podium?**

I have used texting services at various jobs and Podium has by far been the easiest and most reliable platform I have used. It is easy to build templates, send group messages, and filter through different contacts and locations. Customer support is on it and quick to fix issues when they do arise. My company uses Podium every day for all of our locations and it makes them easy to access and find.

**What do you dislike about Podium?**

The AI chat bot could be better. It tends to send false information even after being corrected/trained multiple times. I have also noticed that even when I unassign the AI agent from customers, it somehow re-assigns themselves the next time the customer responds.

**What problems is Podium solving and how is that benefiting you?**

Podium is making the ability to chat with customers very easy, taking away from strain on the phone lines and making it easy to communicate with customers who may not be able to call in.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been the easiest and most reliable platform you've used for texting services. We're glad to hear that our customer support has been quick and efficient in resolving any issues that arise.

  ### 28. Easy to Use, Great for Customer Engagement

**Rating:** 4.0/5.0 stars

**Reviewed by:** David H.

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like Podium for its ease of use, which made it straightforward to manage tasks like obtaining reviews and contacting customers. It's especially handy for texting back from reviews, helping me quickly address issues and thank happy customers. The setup was easy too.

**What do you dislike about Podium?**

Sometimes it runs slow.

**What problems is Podium solving and how is that benefiting you?**

I used Podium to easily obtain reviews and quickly identify customer issues, which helped in contacting upset customers and thanking happy ones. It's user-friendly and simplifies the texting process from reviews.

  ### 29. Great customer service & awesome software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roshan R. | Co-founder & Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about Podium?**

Been using Podium for a few years now, primarily for Webchat. However, like most software, I never really took advantage of the “other 95%” at my fingertips… until Angelica (our account manager) gave us a little prod 🤣

Gel goes above and beyond to ensure not only are we aware of ALL the capabilities of the software, but also spending time to understand our business and finding ways to maximise what we’re already paying for to assist our business excel both via revenue growth & customer service (not to mention streamlining our business).

It’s not often software providers take the time to proactively support a customer and for that reason I have no problem in recommending Podium 🙌🏽

**What do you dislike about Podium?**

Would love for it to be free! No dislikes as yet

**What problems is Podium solving and how is that benefiting you?**

Automation reduces workload on staff as well as efficient communication with customers

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Angelica has been able to provide you with exceptional support and help you maximize the capabilities of our software. Thank you for recommending Podium!

  ### 30. Intuitive Design with 24/7 Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda L. | Sales Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Podium?**

I like the intuitive design of the program. I did not have any issues syncing my accounts from my work computer to my phone. I am able to send photos of products easily and can contact customers at any time. I use this daily. So easy to change to the correct sales person for contact between clients.

**What do you dislike about Podium?**

I am having issues with my response time numbers. It has not changed over the past year. We do monitor response at work, so it would be beneficial to have a more accurate response time listed. I also dislike how when I try to search a number or name, I have to wait for it to refresh the main conversations page. Essentially having to start over with the name/number because it stops receiving my input after the first two characters.

**What problems is Podium solving and how is that benefiting you?**

We are able to reach out to customers at any time and responding in a timely manner to requests.

**Official Response from Karina Aguirre:**

> Thank you so much for the detailed feedback! We're thrilled to hear that Podium’s intuitive design, easy syncing between devices, and photo sharing features are making your daily work smoother. It’s great to know you’re able to stay connected with customers and quickly route conversations to the right team members—that’s exactly the kind of efficiency we aim to support. We also appreciate you highlighting areas where we can improve, we will definitely take that into consideration for future improvements.

  ### 31. Wonderful communication tool for clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beth E. | Sales Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 03, 2025

**What do you like best about Podium?**

I love that I have all of my client conversations in one spot, and that my coworkers have access to handle my conversations when I am out of the office. Also, I love that there is the app for my cell phone to also handle client conversations away from the office if I need! Podium is pretty easy to navigate, and it is a vital resource in client communication.

**What do you dislike about Podium?**

I wish there was a way to put my personal status as out of office when I am away because my client conversations don't always get taken care of in a timely matter when I am gone and unable to respond in the app. If I could put my status as out of office and then it would kick a notification to someone in office instead of just notifying me.

**What problems is Podium solving and how is that benefiting you?**

Allows us to communicate with our clients effectively over text instead of having to play the dreaded phone call tag to get ahold of people in this fast paced world we live in!

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium has been a valuable tool for your client communication and that it's easy to navigate. We appreciate your feedback about the out-of-office status feature, and we'll definitely take that into consideration for future updates.

  ### 32. Best Business Tool We've Ever Implemented

**Rating:** 5.0/5.0 stars

**Reviewed by:** Franco S. | Co-Founder and Co-Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2025

**What do you like best about Podium?**

Podium is the most powerful and useful communications tool we've have ever used in our business.  We could not imagine being without it at this point.  Our customers love the easy and instant communications with us and our employees enjoy being able to stay in contact with customers they personally worked with.  The integration with Podium phones is a must because it will save you a lot of time and allow you to provide a higher level of service.  We recently were told by a customer that 'communicating with us, by text or phone, was like they had a personal assistant to work with'.  Hands down, Podium is a system for a company who wants to provide a higher level of service to its customers, increase revenue in ways you never knew existed and save time and money.

**What do you dislike about Podium?**

Podium is seems to have grown quickly as a company and sometimes it can be challenging to receive an answer on an issue (although you will have very few issues).

**What problems is Podium solving and how is that benefiting you?**

Podium has saved us a lot of time because we can see all communications with each customer in one place.  We do not have to ask employees about conversations they had with a customer because we can see all communications in one place.  We can provide a much higher level of service this way and we save time (and money).  We capture far more business with Podium that we would typically lose because the system starts instant conversations with calls and texts.

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're thrilled to hear that it has become an invaluable tool for your business, improving communication with customers and saving time. We appreciate your feedback and are continuously working to improve our support services to address any challenges you may encounter.

  ### 33. Amazing Experience for Multiple texting Accounts, and Marketing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jasmine C. | Call Center Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2024

**What do you like best about Podium?**

We have loved the use of Podium within our workspace, it is a great way for us to be able to text multiple customers for multiple locations at once- and have it relatively organized. It has also been efficient in sending bulk messaging to our potential clients, giving them as much information as possible and letting them know about all the discounts they can get! We use this program daily with multiple users at once, and it seems to give us a good idea of who's responding and when. Also a very easy program to use, it was easy to learn about on a user level.

**What do you dislike about Podium?**

We really have had a hard time training Jerry, the AI bot. He has been helpful in some circumstances, but we feel like ever after we have reminded him not to do something, he has a hard time computing. We are still working on getting Jerry trained and hopefully he becomes better at responding to messages!

**What problems is Podium solving and how is that benefiting you?**

Podium allows our team to connect with families for a wide range of different situations- from customers who have service issues or concerns, ease with any scheduling needs or problems, and even allows us to market ourselves without always being on the phone! The day and age of constant phone calls is slowly shifting away, podium allows our clients to get the help they need without having to take the time away from their daily activities to call! All they have to do now is send a quick simple text to let us know what they need assistance with!

**Official Response from Whitney Adamson:**

> We're glad to hear that you are enjoying the multi-line texting feature and find it beneficial for managing multiple accounts. We appreciate your feedback about the recent update and the navigation changes. We will definitely take this into consideration for future improvements. Thank you for sharing how Podium is helping your team connect with families and provide assistance through text messaging.

  ### 34. Game changer for small businesses!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin V. | Marketing Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Podium?**

It makes communication between customers and team members a breeze! It upgraded our customer service with the ability to allow multiple team members jump into call queues from where ever they were located. Previously went spent forever playing phone tag and forwarding messages between multiple phone lines. It also allows for seamless customer follow ups with little work on our end!

**What do you dislike about Podium?**

Would love the ability to “soft transfer” calls rather than just sending them through cold to the next team member.

**What problems is Podium solving and how is that benefiting you?**

Team communications and organization of customer needs and follow ups.

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're glad to hear that our platform has upgraded your customer service and improved team communication. We understand your feedback and will take it into account for future enhancements.

  ### 35. Exceptional for Local Business Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Madiha G. | Recovery Officer

**Reviewed Date:** December 19, 2025

**What do you like best about Podium?**

I have the best experience using Podium for my local business. I appreciate the tools it provides for customer interaction and management. The management features are something I really like, as they feel unified and all is good with them.

**What do you dislike about Podium?**

Nothing

**What problems is Podium solving and how is that benefiting you?**

I use Podium for customer interaction and management, providing tools that unify these processes effectively.

  ### 36. Great Cross-Platform Communication, but Customer Support Needs Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Erika R. | Esthetician/ Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2026

**What do you like best about Podium?**

The connection of different platforms to keep communication together

**What do you dislike about Podium?**

The customer support. Avery was not very good at the time

**What problems is Podium solving and how is that benefiting you?**

It is keeping all communication platforms together

  ### 37. Podium has completely changed the way I sell!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa R. | Retail sales rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2025

**What do you like best about Podium?**

I don't have the best memory, so texting descriptives and pictures of all products my clients are interested in has resulted in much more organized follow up.  Clients are able to reach out to me anytime they have questions, concerns, information for me, or are ready to purchase.  A previous manager once joked that I sold more furniture from home using Podium than some of my coworkers sold while on the sales floor!

**What do you dislike about Podium?**

There is no option for creating my own templates that can be customized to each clients situation

**What problems is Podium solving and how is that benefiting you?**

Podium gives me a platform to work through and follow up on customer needs without having to rely on my memory capacities.  It also gives my clients a method of contacting me 24/7 without me having to share my personal contact information

**Official Response from Karina Aguirre:**

> Thank you for sharing your experience! We're glad to hear that Podium has helped you stay organized and accessible to your clients. We understand the importance of customizable templates and will keep that in mind for future improvements.

  ### 38. Communication made easy!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christa D. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about Podium?**

Podium simplifies the process of texting our neighbors. I'm able to communicate with them in their preferred method of communication - texting! Oftentimes, I will have multiple text conversations underway at once, but it's so seamless, our neighbors never know. They experience the individualized attention they deserve. One of the best things of the platform is being able to look back at the conversation details. Podium is dispatch/customer service representative life saver!

**What do you dislike about Podium?**

Push notifiications don't always come through the app on my iPhone. But, as long as I stay on top of my emails, I am able to ensure no customer communication is missed.

**What problems is Podium solving and how is that benefiting you?**

From texting to social media, Podium provides us a means to communicate in one simple platform simplifying my role in the office.

  ### 39. Great tool, can't run efficiently without it.

**Rating:** 5.0/5.0 stars

**Reviewed by:** HOLLY P. | Sales assistant and customer service rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Podium?**

I like the effeciency of podium, I use it every day and have never had a issue with it. I love that it has an app and I can see my messages even when I'm not in the office.

**What do you dislike about Podium?**

Nothing, it's only had a couple of gliches since I've started using it over three years ago now.

**What problems is Podium solving and how is that benefiting you?**

The effiency of comunicating with our drivers and customers, an all in one tool really.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been such a valuable tool for your business in the waste industry! The app's convenience for staying connected on the go is definitely a plus. Thank you for sharing your positive experience with us.

  ### 40. Over promised and initially under delivered- but getting there

**Rating:** 3.0/5.0 stars

**Reviewed by:** St. Louis Cosmetic Surgery H. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about Podium?**

Ease of podium payments, review requests, monitoring, recording and tracking of conversations and leads

**What do you dislike about Podium?**

Majority of the platform for phones support and management, lack of crucial voicemail controls and reasonable features a less developed phone system would have.

**What problems is Podium solving and how is that benefiting you?**

Transparency in communications with patients and the ability to cowork on clients between multiple touchpoints within our practice. It's easy to collaboratively follow up. Lead generation is improved through popup integration on website and reviews are made simpler to gain from the podium system

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users.  We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users.

  ### 41. Simple and Efficent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 09, 2025

**What do you like best about Podium?**

Podium makes it very easy to text my customers and get a clear idea of who I need to reach out to. The layout is simple and clean.

**What do you dislike about Podium?**

The only issue I've had with Podium is that sometimes I'll get a notification for an unassigned message, but there's nothing there. Reloading the page fixes it.

**What problems is Podium solving and how is that benefiting you?**

We use Podium to follow up with customers who aren't ready to finish their order via chat. It provides an easy way to reach customers and is more efficient than emailing. It also allows me to reach out to old leads when new sales come up.

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users.  We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users.

  ### 42. I love podium!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kourtney M. | Sales professional, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Podium?**

Podium makes it so easy to communicate with my clients but also if I’m not able to be there my colleagues are able to pop in and help it adds to the overall team work flow and I’m just happy to have such an easy platform to use!

**What do you dislike about Podium?**

Only thing i don’t like about podium is it can be hard to find people I’ve messaged by name when in on my mobile app.

**What problems is Podium solving and how is that benefiting you?**

Communicating with customers that are not in front of you and i don’t have to share my personal number it helps me keep my work messages in a work account

**Official Response from Karina Aguirre:**

> We're glad to hear that you find Podium easy to use and that it helps with team communication and workflow!

  ### 43. Podium adds value to many different areas of my business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew S. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 30, 2025

**What do you like best about Podium?**

Podium is gre3at in a few areas for our business. Webchat works seamlessly and our customers like the interface, SMS bulk messaging is a key party of our marketing approach. Additionally customers can make payments to us after an SMS prompt. Sam our key contact is always there to help.

**What do you dislike about Podium?**

None really the whole process just works. If I ever have an issue my account manager Sam sorts it

**What problems is Podium solving and how is that benefiting you?**

It is keeping my web customers happy by providing a seamless communication stream. 
Also my reviews have gone from 68 when I started to now over 1000 at 4.9. Part of the reason for this is that podium links to our software so only the most likely positive reviews are sort.

**Official Response from Karina Aguirre:**

> Thank you for your feedback! We're glad to hear that Podium has been effective in multiple areas of your business, from webchat to SMS marketing and payment prompts. It's fantastic to hear that the platform has contributed to an increase in positive reviews for your business.

  ### 44. Podium is amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua W. | Customer Relations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Podium?**

I love being to connect personally to our customers! For the majority of our customers, not just being able to call, but text their phone directly, makes the experience for them much more personable. It also provides better access to support for our customers, for them to know they are just a simple text away from help makes a huge difference!

**What do you dislike about Podium?**

I wish Podium offered group texting - I often have a married couple that want to get in on the action together. Other than not being able to group text, I don't have any dislikes about what Podium is currently offering.

**What problems is Podium solving and how is that benefiting you?**

Podium allows are communication to be much faster than a standard email inbox. We're able to communicate much faster with our customers and they are able to do the same with us.

**Official Response from Karina Aguirre:**

> It's great to hear that Podium has helped improve the speed of communication with your customers. We're committed to providing solutions that benefit businesses like yours.

  ### 45. Awesome tool for managing customer communication and track reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harley A. | Account Excecutive, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2025

**What do you like best about Podium?**

Podium has made it incredibly easy to stay connected with clients through text messaging and manage online reviews in one place. The interface is intuitive, and the real-time notifications help us respond faster.

**What do you dislike about Podium?**

Sometimes notifications can lag on the mobile app.

**What problems is Podium solving and how is that benefiting you?**

Communication with clients and review sending.

  ### 46. Great phone system that meets all of our needs.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael N. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2025

**What do you like best about Podium?**

Using podium has helped our home care business coordinate communication between clients and employees across an easy to use platform. We can have several office staff text clients and employees in the field from multiple locations. The ability for our office staff to work from home using Podium means we have less days with the workload falling on just the employees that are in the office. This allows our office staff to be able to go and meet with clients and our office staff still handle phone calls and texts from where ever we are located.

**What do you dislike about Podium?**

The contacts don't always show on our desk phones or the app

**What problems is Podium solving and how is that benefiting you?**

Podium makes it easy to send mass texts to our employees, links to certain information packets for leads, handbooks to new hires and many other things.

**Official Response from Karina Aguirre:**

> We're delighted to hear that Podium has been instrumental in improving communication and workflow for your home care business. Your feedback about the contacts not always showing on your desk phones or the app is important to us, and we will investigate this issue to ensure a better experience for you. Thank you for sharing how Podium has positively impacted your business!

  ### 47. We finally have a handle on our online reputation!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Enzo L. | CRM Specialist, Machinery, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2025

**What do you like best about Podium?**

Podium is a game changer to help businesses simplify communication with their customers. It’s very intuitive messaging platform where the customer can use text and email or via social media and all in one place. It has taken out so much time for switching from one communication tool to another. The review request feature also stood out, it automatically makes a request to customers after purchase or service, so, it increases our online reviews and reputation.

**What do you dislike about Podium?**

Podium’s analytics dashboard in need of more detail. Just like other insights it provides good information, but sometimes I need more granular data that it is not readily available. Customization options for automated messages are, albeit limited, not very flexible. Nevertheless, these issues are minor and do not stop the platform from being effective.

**What problems is Podium solving and how is that benefiting you?**

Podium handles the issue of needing to communicate with customers on disparate channels. Before, we did not have segmented conversations, thus there was a challenge to maintain the same level of service. With Podium now, all transactions go through a single system, so no message and interaction slips between the cracks. For example, if a customer texts in with a question, our team can immediately respond, however the channel did not matter. For this reason, it has resulted in faster response times and happier customers.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been a game changer for your business! Our intuitive messaging platform and review request feature are designed to simplify communication and boost your online reputation.

  ### 48. Podium has made it a breeze to communicate with customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Duchess B. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about Podium?**

Podium has completely revolutionized how we run our business. From managing customer communication seamlessly to boosting reviews, it’s a one-stop solution that keeps everything streamlined. The platform is incredibly user-friendly, and the text-based interface ensures we never miss a lead or an inquiry. We trust Podium so much that it’s become the backbone of our day-to-day operations. It’s a tool we can’t imagine working without!

**What do you dislike about Podium?**

It’s hard to find much to dislike about Podium, but if I had to nitpick, it would be the occasional passing ball to different members in overlapping departments. However, with the fantastic customer support team they provide, even this is quickly resolved. Overall, any small challenges are far outweighed by how much this platform elevates our business

**What problems is Podium solving and how is that benefiting you?**

Podium has solved one of our biggest challenges—streamlining customer communication. With its shared inbox and live chat, we can respond quickly to inquiries, manage conversations efficiently, and never miss a lead. Additionally, the automated review requests have significantly improved our online reputation, helping us gain trust and visibility with new clients. Podium’s tools have not only saved us time but also elevated the overall customer experience, making it an integral part of our daily operations. It’s like having an extra team member dedicated to client satisfaction and business growth!

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has revolutionized how you run your business and has become an integral part of your day-to-day operations. Thank you for sharing your positive experience!

  ### 49. Great for small businesses, not so great for sale teams

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Podium?**

Very easy to use, the interface is simple and intuitive. The shared inbox for client communication is great, especially the log history of all texts, calls, and call recordings with transcripts per client. Also text templates are a massive time saver.

**What do you dislike about Podium?**

Scalability and lack of call center features. With our single main office business line, our entire company has to share a single shared inbox. Admin, sales, production, hr, etc. We all have to navigate between each other's conversations. In order to get a separate number, we'd have to purchase an entirely separate podium license. The inability to cost effectively scale phone numbers associated with a podium license is a limitation.

**What problems is Podium solving and how is that benefiting you?**

A convinient VoIP software that allows for both text and call organized in a single place.

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users.  We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users.

  ### 50. very helpful

**Rating:** 4.5/5.0 stars

**Reviewed by:** david g. | sales person, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Podium?**

being able to communicate with customers and being able to take a payment from them without them having to come into the store is a huge time saver

**What do you dislike about Podium?**

don't always get the notifications on the phone app

**What problems is Podium solving and how is that benefiting you?**

havent had any problems

**Official Response from Karina Aguirre:**

> We're glad to hear that you are enjoying the ability to communicate with guests via text and email. We appreciate your feedback about the individual interactions and coaching opportunities. We will definitely take that into consideration for future improvements.


## Podium Discussions
  - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes
  - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes
  - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes
  - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote
  - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote

- [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1506407&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A15%3A30+-0500&secure%5Bsession_id%5D=449328a1-c752-4614-b69c-68f40ad8fa72&secure%5Btoken%5D=df50e97f7b9e9494c959fc4f0787221efd04280af9c53383de90d081143c27f2&format=llm_user)
## Podium Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [CDK](https://www.g2.com/products/cdk/reviews)
  - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [DealerSocket](https://www.g2.com/products/dealersocket/reviews)
  - [FareHarbor](https://www.g2.com/products/fareharbor/reviews)
  - [FieldEdge](https://www.g2.com/products/fieldedge/reviews)
  - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [SYVO](https://www.g2.com/products/syvo/reviews)
  - [Tekmetric](https://www.g2.com/products/tekmetric/reviews)
  - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews)

## Podium Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Additional Functionality**
- Code Generation
- Text to Image
- Generative AI
- API
- Natural Language Processing
- Virtual Characters and Avatars
- Content Generation
- Personalization and Recommendation
- Conditional Generation
- Transformer Model
- Automated Image & Video Editing
- Interactive and Co-Creative Systems
- Text Summarization
- Data Augmentation
- Variation Autoencoder Models
- Adversarial Training
- Transfer Learning and Fine-tuning
- Simulation and Scenario Generation
- Creative Design
- AI Copilot
- Prompt Engineering
- Foundation Model

**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**Messenger**
- Sequencing
- AI
- Video Chat
- Generative AI

**Platform Basics**
- Reporting
- Interoperability
- Performance

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Channels**
- Multi-Channel Coverage
- Open Listening

**Productivity Tools**
- Notes
- Templates
- Integrations
- Tagging System

**Responses**
- Customization
- Control
- Route To Human
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Data**
- Reliability
- Data Security

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Basic Communication**
- Phone Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Other
- Multi-Channel Marketing

**Platform Data**
- Dashboard
- Alerts and Notifications

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Platform**
- Branding
- Analytics
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Feedback Management
- Customizability
- Multi-Channel Management
- Communication Management
- Workflow Management
- Email Management
- Knowledge Base Management

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Platform Additional Functionality**
- Cloud
- Mobility
- Messaging

**Learning**
- User Interaction Learning
- Error Learning

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

**Platform Content**
- Automation

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**SMS Platform**
- Reporting
- Marketing Automation
- Text-to-Landline
- API Integration
- QR Codes

**Content Generation**
- Creativity
- Content Accuracy

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**In-House Management**
- Employee Performance
- Team Workflow

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Agentic AI - Automotive Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Advanced Features**
- Hold Music
- VOiP Number

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

**Additional Functionality**
- Autoresponders
- Configurable Workflow
- Natural Language Processing
- Customizable Branding
- Sentiment Analysis
- Real-Time Analytics
- Pre-Configured Bot
- Activity Dashboard
- Live Chat
- Real-Time Monitoring
- Code-free Development
- Reporting & Statistics
- Speech Recognition
- Drag & Drop
- Reporting/Analytics
- Generative AI
- Customer Service Analytics
- Chatbot
- Intent Recognition
- Lead Capture
- Multi-Channel Communication
- Search/Filter
- Visual Analytics
- AI Copilot
- Chat/Messaging
- CRM
- Chat Transcript
- Performance Metrics
- Contextual Guidance
- Natural Language Search
- Monitoring
- Speech Synthesis
- Real-Time Notifications
- Customer Database
- API
- For Developers
- Customer Segmentation
- Alerts/Escalation
- Engagement Tracking

## Top Podium Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)
  - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)