---
title: Podium Reviews
meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2109 reviews by the users' company size, role or industry
  to find out how Podium works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2109
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Generative AI
  url: https://www.g2.com/categories/generative-ai
---


# Podium Reviews
**Vendor:** Podium  
**Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2,109
## About Podium
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.



## Podium Pros & Cons
**What users like:**

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. (358 reviews)
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. (326 reviews)
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. (291 reviews)
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. (287 reviews)
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. (213 reviews)
- Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews)
- Client Interaction (193 reviews)
- Messaging Features (191 reviews)
- Features (144 reviews)
- Simple (130 reviews)

**What users dislike:**

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. (86 reviews)
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. (84 reviews)
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. (71 reviews)
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. (70 reviews)
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. (63 reviews)
- Call Issues (50 reviews)
- Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews)
- Cost (46 reviews)
- Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews)
- High Cost (43 reviews)

## Podium Reviews
  ### 1. Comprehensive Assessment Tool with Smooth Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashok S. | Sr.Technical Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 25, 2026

**What do you like best about Podium?**

What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactions—comes into one place, so it saves a lot of time. It makes it very easy to respond quickly to customers, collect reviews, and improve customer experience without any complexity.

**What do you dislike about Podium?**

Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some features feel limited unless you upgrade to a higher plan. Also, customization options are not very flexible, and integrations with other tools can be restrictive. At times, message automation feels basic and could be more advanced. Overall, it’s good, but not perfect for every business.

**What problems is Podium solving and how is that benefiting you?**

All customer messages (SMS, WhatsApp, web chat, Facebook, etc.) come into one single inbox, so nothing is missed.
I can reply faster from one place instead of checking multiple apps.
Conversations are tracked and saved, so I can see past chats and understand customer context easily.
It helps in handling multiple customers at the same time without confusion.
Automated replies and reminders reduce manual follow-ups.

  ### 2. Unified Messaging and Smart AI Elevate Podium

**Rating:** 4.0/5.0 stars

**Reviewed by:** Murgan .

**Reviewed Date:** January 08, 2026

**What do you like best about Podium?**

I really appreciate Podium's Unified Inbox, which brings together all messages from SMS, Facebook, Instagram, Google, and Webchat into a single dashboard. It's super helpful not having to jump between different apps. I also like the 'Jerry' AI Employee, which engages leads within two minutes, handles common questions, and books appointments, even after hours, boosting sales by up to 30%. The review collection feature is impressive as well. I just send requests via SMS, saving me from chasing clients for reviews and increasing my local SEO and star ratings. Podium's specialized AI agents are another fantastic element—they're tailored to specific industries like healthcare or home services, making them highly effective at handling objections and booking appointments. Lastly, the interface is super intuitive and user-friendly, making setup a breeze.

**What do you dislike about Podium?**

While Podium offers many powerful features, users frequently point out several areas that could be improved or that cause frustration during daily use. One of the most common complaints is the high and often opaque pricing, which many find prohibitive for smaller businesses. Users have noted a lack of transparent pricing on the website, often requiring a sales call for basic cost information, and have reported surprise billings for add-ons like extra phone seats or 10DLC compliance. Additionally, the platform is often criticized for its difficult cancellation process and long-term contracts that some users feel are enforced through hidden wording or automatic renewals. Regarding the software itself, certain functional limitations can impact efficiency. These include inefficient search, as it sometimes only allows you to find old conversations if you remember the exact name of the customer. AI reliability is sometimes an issue, with some instances of AI providing unrelated or weird responses to customers, requiring human intervention to apologize and correct the mistake. Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected.

**What problems is Podium solving and how is that benefiting you?**

Podium consolidates messages into a single inbox, preventing missed leads and ensuring fast responses. It simplifies payments with text-to-pay links, boosts SEO with automated review requests, and improves sales with AI agents managing inquiries. It integrates with tools for streamlined operations.

  ### 3. Centralized Customer Management, Needs Pricing Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Patel S. | HR, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Podium?**

I like how Podium simplifies and centralizes customer communication by keeping messages, reviews, and feedback in one place. It saves time and makes reputation management easier. The simple interface is quick to use, and the automation for sending review requests ensures consistent follow-ups. Setting up Podium was straightforward and quick, with minimal training needed, which was great for my team. It's a very useful and easy-to-use tool, especially for managing customer reviews and communication effectively.

**What do you dislike about Podium?**

Some features can feel a bit expensive for small businesses, and a few advanced settings could be more customizable. More control over automated message timing and templates would be helpful, along with simpler pricing tiers for small businesses. Better reporting and analytics would also be a nice improvement.

**What problems is Podium solving and how is that benefiting you?**

Podium centralizes customer communication, simplifying the process by keeping reviews, messages, and feedback in one place. It helps me quickly respond and request reviews, maintaining my online reputation. I appreciate its simple interface and automation for review requests, which saves time and ensures consistent follow-ups.

  ### 4. Elevates Customer Interactions, Needs Plan Flexibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chaitanya V. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Podium?**

I find Podium to be a perfect platform for business interactions with customers through messaging, reviews, and engagement tools. It automates review requests via SMS and email, which is great for boosting online reputation. I like how it brings all the customer communications into one simple and easy platform. The team collaboration feature is especially useful, as multiple teams can manage conversations from the same inbox, keeping everyone aligned. Additionally, Podium was easy to set up by following the clear instructions provided.

**What do you dislike about Podium?**

The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses.

**What problems is Podium solving and how is that benefiting you?**

Podium automates review requests to boost online reputation and consolidates customer communications on one platform. The team collaboration feature manages conversations from a single inbox, keeping everyone aligned.

  ### 5. Streamlined Communication and Payments-Innovator

**Rating:** 5.0/5.0 stars

**Reviewed by:** jadeisabella m.

**Reviewed Date:** December 29, 2025

**What do you like best about Podium?**

I appreciate that Podium pulls messages from Google Business Profile, Facebook, Instagram, Webchat, and SMS into one single feed, making it easier to manage communications. The Text-to-Pay feature is fantastic because it allows customers to use Apple Pay or Google Pay securely, which simplifies the 'Accounts Receivable' process. Payments that used to take weeks now often happen in under 3 minutes. It's very easy to set up and sign up, which is a big plus for me.

**What do you dislike about Podium?**

Setting up the integrations with your CRM or Point of Sale (POS) system can be a multi-week process. If the integration isn't "native," you might find yourself doing more manual work than promised during the sales demo.

**What problems is Podium solving and how is that benefiting you?**

Podium centralizes messages from multiple platforms, preventing any from slipping through. Text-to-Pay speeds up payments from weeks to minutes, easing the 'Accounts Receivable' burden. Setup and signup are very easy.

  ### 6. Effortless Workflow Management with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joyce  R.

**Reviewed Date:** January 14, 2026

**What do you like best about Podium?**

I love Podium's core strength in consolidating every customer touchpoint into one simple, text-message-like inbox. The genius of the automated, trigger-based workflow is something I truly appreciate. It's powerful how one action automatically triggers the next step in the customer journey, acting like a set-it-and-forget-it engine for reputation and revenue. Additionally, the initial setup of Podium was relatively simple and convenient, without any difficulties or challenges.

**What do you dislike about Podium?**

I find Podium to be a bottleneck for complex conversations. It's great for quick updates and simple Q&A, but it gets cumbersome for lengthy, multi-point conversations, like explaining detailed diagnostics or discussing multiple repair options with estimates.

**What problems is Podium solving and how is that benefiting you?**

Podium consolidates every customer touchpoint into one inbox and solves inconvenient payment collection issues. The automated, trigger-based workflow effortlessly advances customer journeys, enhancing reputation and revenue.

  ### 7. Streamlined Communication with AI and Unified Inbox

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Podium?**

I really like Podium's AI responses because they ensure I don't miss a lead. Having all communication in one inbox simplifies everything, making the process much smoother. The reporting features are insightful for checking volumes, answer rates, and tracking leads' progress. It helps me have all my data in one place, which speeds up the process and provides accuracy and focus with data comparison, all with just a few clicks.

**What do you dislike about Podium?**

I would like more customized automations to be available, and easier integration with other systems like Slack.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to minimize manual follow-ups, speed up response times, and integrate chats, calls, and texts into one inbox. It helps streamline communication, provides insightful reporting to track leads, and keeps focus on data with ease.

  ### 8. Fantastic Support, Gets Results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erinn L.

**Reviewed Date:** November 26, 2025

**What do you like best about Podium?**

I appreciate Podium for its ability to save our business time by handling the initial reach out to customers and following up on those who don't respond, allowing us to focus on more intricate tasks. The inclusion of AI to initiate customer interactions is particularly beneficial, relieving some of the workload and ensuring prompt contact with potential and existing clients. Furthermore, the fantastic support from Podium's team stands out. They are quick to address any questions or changes we need, ensuring that any concerns are handled effectively. This efficiency and responsiveness from the support team greatly enhance our experience with Podium. Additionally, I find the initial setup of Podium to be incredibly easy, which speaks to the product's user-friendliness and accessibility.

**What do you dislike about Podium?**

There have been some minor glitches with the AI feature, but it is understandable as it is relatively new to Podium, and AI is always learning.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to track leads and respond to customers quickly, saving time with automated follow-ups and gaining customer reviews.

  ### 9. Effortless Customer Communication with Podium

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie C.

**Reviewed Date:** December 26, 2025

**What do you like best about Podium?**

I really appreciate Podium's simple and fast customer communication system. The shared inbox is fantastic because everyone on the team can see and respond to customer messages from the same place. This feature means no messages are missed, no questions have to be answered repeatedly, and it's always clear who is responsible for which messages. Additionally, I find the quick reply feature really helpful.

**What do you dislike about Podium?**

I think Podium works very well, so no major improvements are needed. However, the experience could be even better if there are more customization options.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to easily communicate with customers, collect online reviews, take payments via message, and manage feedback. It solves customer communication problems. The shared inbox and quick replies mean no messages are missed, no repetition, and clear responsibility for messages.

  ### 10. Podium Delivers on Promises and Boosts My Business Visibility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben C. | Store manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Podium?**

Podium has helped me grow my business reviews which helps new customers find me because I jump to the top of Google searches!

I also like the ability to run my business after hours and communicate with customers 24/7 so I never miss a customer.

**What do you dislike about Podium?**

There’s really nothing negative to say about this service. Everything they promise or offer to do for your business, they actually deliver on. There’s no bait and switch involved here.

**What problems is Podium solving and how is that benefiting you?**

Being able to send bulk texts to my customers or invite them to leave reviews has really helped keep everyone updated about our current sales and available stock. Even inviting customers to leave a review is incredibly quick—it takes just about 10 seconds and can make a significant difference for your business!

  ### 11. Streamlines Communication, Needs Pricing Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Faiz S.

**Reviewed Date:** January 09, 2026

**What do you like best about Podium?**

I use Podium for streamlining customer communication and enhancing management. It's excellent for managing reviews and payments all in one place. Podium makes it easy to communicate with customers via text, which feels more personal and efficient compared to traditional email. It makes interaction faster, more personal, and convenient. The initial setup of Podium was quite easy.

**What do you dislike about Podium?**

They can improve their pricing structure and integration limitations. The cost is high for smaller businesses, and more flexible pricing tiers or pay-as-you-go options would make it accessible to a wider range.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to streamline customer communication and enhance management. It manages reviews and payments in one place, and makes communicating via text more personal and efficient, making interactions faster and more convenient.

  ### 12. Effortless Customer Communication, but Pricey for Small Biz

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kate H.

**Reviewed Date:** January 24, 2026

**What do you like best about Podium?**

I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging feature because it makes it easy to reach customers fast and get quick responses without back-and-forth calls. I like how easy it makes customer communication. The initial setup was very easy!

**What do you dislike about Podium?**

I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it.

**What problems is Podium solving and how is that benefiting you?**

Podium solves slow customer communication and the stress of chasing reviews by making messaging and review collection quick and easy. I use it to text customers, respond quickly, and collect reviews effortlessly.

  ### 13. So pleasantly surprised!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole W. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Podium?**

Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners!

**What do you dislike about Podium?**

There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues.

**What problems is Podium solving and how is that benefiting you?**

Keeping records of communication with insurance companies and customers is imperative in our field of work. We're able to follow-up when needed for work sites and make sure our customers are well taken care of. Also, since several members of our team use Podium all day long, we're able to streamline customer care and business communication, avoiding duplication of work or missed opportunies to serve the community.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been such a valuable tool for your business! It's great to know that it has helped streamline your customer care and communication among staff, customers, vendors, and partners. We appreciate your feedback and are continuously working to improve the platform.

  ### 14. Superb Support and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** mgleicester .

**Reviewed Date:** October 28, 2025

**What do you like best about Podium?**

I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10.

**What do you dislike about Podium?**

Nothing comes to mind

**What problems is Podium solving and how is that benefiting you?**

Podium enables us to quickly reach out to multiple customers without downtime, improving efficiency and revenue. The ability to create and modify templates, and use SMS effectively, enhances our communication and customer engagement.

  ### 15. Podium has transformed our communication with customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon B. | Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

**What do you dislike about Podium?**

All good currently.  The ability to communicate and have all under one app!

**What problems is Podium solving and how is that benefiting you?**

Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly.

With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization!

  ### 16. A Game-Changer for My Wedding Business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Podium?**

Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations.

The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place. 

On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything.

Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough!

**What do you dislike about Podium?**

One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience.

Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving two major problems for my wedding business: inefficient client communication and slow, outdated payment processes.

Before using Podium, keeping track of conversations across emails, calls, and social media was time-consuming and disorganized. Now, with everything in one place I can communicate with clients quickly, clearly, and professionally. It helps me stay on top of appointments, answer questions in real time, and deliver a more responsive client experience.

On the payment side, Podium has made it much easier to send invoices and collect payments. Clients appreciate the convenience of paying through a secure text link, and I appreciate getting paid faster without the hassle of checks or third-party apps.

Overall, Podium is helping me save time, stay organized, and improve the customer experience, which is incredibly valuable in the fast-paced world of weddings

  ### 17. Great platform for customer service as well as back office communication!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hillary L. | manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about Podium?**

Podium has been great for communicating with our customers with both automated messages as well as direct messages.  We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service.  Customer support has been fantastic since we began.  Any time that we have an issue, we can chat, send an email or call (though we haven't used this option).  Problems have been very few and far between.  We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients.

**What do you dislike about Podium?**

I wish that the messages were listed in chronological order; this is the biggest issue for our team.  There are several strands of messages, including one for "All Conversations", but even if "newest to oldest" is selected, it still does not list them in order.  Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search.  Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact.  We used these groups to offer work, alert of traffic issues, and disseminate general information to employees.  Podium does not have an quick option like this.  Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited.  I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs.

**What problems is Podium solving and how is that benefiting you?**

Podium let us connect with our customers through our branded phone number with both direct messaging as well as automated messages about their upcoming trip.  This takes a load of work off of our reservations team.  We also utilize Podium to communicate with our employees.  They also receive automated trip confirmation messages to which they must reply and this helps our dispatch team have more free time to work on other projects instead of having to check on drivers manually.

**Official Response from Whitney Adamson:**

> We're thrilled to hear that Podium has been a great tool for communicating with your customers and staff. We appreciate your feedback about the message organization and bulk messaging features, and we'll definitely take that into consideration for future improvements. Thank you for choosing Podium!

  ### 18. Huge time saver for our small business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katie H. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Podium?**

I run the day-to-day operations for our locally owned pool maintenance company. Handling as many tasks as I do, it’s important that the app I used to communicate with customers and handle my marketing is efficient and intuitive. Podium saves me so much time! Their software, the integration of AI, and the way the software adapts to my needs as I go is amazing. I could never go back to running this business without Podium. The support team is also responsive and helpful at every step. Highly recommend!

**What do you dislike about Podium?**

There isn’t much to dislike, but the VOIP phone line does sometimes have annoying outages. I’ve mostly been able to work around this by pairing with my cell phone cellular signal.

**What problems is Podium solving and how is that benefiting you?**

Podium solves the problem of needing one central location for the members of our business to communicate with customers. It also provides a detailed record of all customer communications, and integrates with the software we use to schedule jobs and invoice.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been such a time saver for your small business! Our goal is to provide efficient and intuitive software to help businesses like yours succeed.

  ### 19. Pete Lewis_ Podium Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pete L. | NIS-Confirmations Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Podium?**

There are several things that I like about Podium: 
1. The ease of creating templates that are customizable for my needs based on a good 6-8+ different regular texts I need to send on a daily basis.
2. The fact that even when I close the conversation (to clear it from my inbox) that it does come back into my open conversations after a reply to my request(s). This is helpful as it allows me to know, through seeing it pop-up, that I need to attend to the response (or at least see it).
3. The ability to insert the most common "auto-insert fields" such as a customer's first name or similar content to more personalize or tailor my messages.
4. This is a little thing but makes a difference in/on time; if the first name in my contact field begins with a lower-case letter, Podium does capitalize it which is nice as it saves me time from having to go back in and do it manually.

**What do you dislike about Podium?**

There are not too many dislikes that I can think of. If had to say one or two (small ones) it would be having a notification when another agent or user takes over any one particular (or ALL) of the leads that are assigned to me. Maybe this is already an option that I just don't know about? Something I can go into my settings or notifications and turn on? The 2nd 'dislike' is that I would love to be able to pull from or insert a field such as an appointment window time. This way I can select that from the ":____" dropdown menu. Again, this is likely an EASY thing to do once we have the field in Excel and then link it or pull from it properly through our System(s) which are Salesforce and Vision.

**What problems is Podium solving and how is that benefiting you?**

Podium helps me in secondary and tertiary outreach to my customers where, say, calling or voice only may not reach as may customers as I would otherwise. As many know, and the reason Podium exists and thrives, is because our world is much more of a texting communication world versus voice or face-to-face. Texting is not ever going to replace voice over phone or face-to-face however it for sure helps make communication (in the case where basic information needs to be relayed & responded to) more efficien tand easier!

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're glad to hear that you find the customizable templates, conversation tracking, and auto-insert fields helpful for your daily communication needs.

  ### 20. Highly Recommend This Platform for Communication!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2024

**What do you like best about Podium?**

Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need.

**What do you dislike about Podium?**

At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform.

**What problems is Podium solving and how is that benefiting you?**

Podium is allowing us to have great and timely communication with our customers. Customers are able to connect with us via text which allows us to repsond in a timely manner since our entire team has access to this - it not just a standard phone extension or email directly to one employee.

  ### 21. Impressive and best overall communication software platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aliasger  B. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2025

**What do you like best about Podium?**

We’ve been using podium software for our business for the past 5+ years now. It’s been the core software that is needed for overall communication with the customers. It handles all types of communications with the customers such as reviews, messaging and newly launched podium phones. Customer service is exceptional especially with George who is just one call away from a query. This means all our queries are fixed right away. Our calls were mistakenly routed to a different store number and George fixed this within a few minutes and no time. The plans fits all types of businesses whether it be medium or small sized. I’d like to recommend podium to any customers who would like to take control of communications with their customers and upheld their brand name!

**What do you dislike about Podium?**

None so far. There has basically been no downtime or problems.

**What problems is Podium solving and how is that benefiting you?**

The overall easy user interface is easy to use. The replying to thousands of customer queries is automated with ai chat bots which saves time

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been the core software for your business for over 5 years and has helped with overall communication with your customers. We're glad to hear that our customer service, especially George, has been exceptional and responsive to your queries. Thank you for recommending Podium to others!

  ### 22. Effortless Communication and Review Gathering

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike K.

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like the real-time alerts in Podium because they notify me immediately when a customer wants to communicate. This feature also allows us to communicate more easily with photos and send review invites. It's great for customer communication and makes gathering reviews more straightforward. The integration with our CRM is seamless, helping us manage customer relations more effectively. Plus, the setup was super simple, which I really appreciate.

**What do you dislike about Podium?**

Nothing

**What problems is Podium solving and how is that benefiting you?**

Podium allows us to communicate with customers who prefer texting over email or chat, making it easier for them. It also provides an easy access point for collecting customer reviews.

  ### 23. Simple, Useful Tool for Customer Communication and Review Requests

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sahil  P. | Software developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 19, 2026

**What do you like best about Podium?**

It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good

**What do you dislike about Podium?**

so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us

**What problems is Podium solving and how is that benefiting you?**

so it is solving the problem of slow and inefficient customer communication it also helpful and solving the problem of connect with customer and collect review easily and faster

  ### 24. Efficient Lead Generation, Easy Setup

**Rating:** 3.5/5.0 stars

**Reviewed by:** Deep A. | system architech, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Podium?**

I like that Podium is a pretty easy tool to use, especially for explaining to nontechnical people. It was a great experience exploring it. I also appreciate the AI suggestions that provide many options related to our category.

**What do you dislike about Podium?**

I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would be helpful if Podium provided more categories.

**What problems is Podium solving and how is that benefiting you?**

I use Podium for lead generation, helping me target the right customer categories without worrying if our marketing is misaligned.

  ### 25. Efficient Communication Tool for Patient Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucas H. | Medical assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

Podium makes patient communication easy and seamless. I primarily use it to send reminders for upcoming appointments, provide updates about medications, and share feedback links. The messaging interface is intuitive, and the ability to centralize all patient communication in one platform saves time and reduces no-shows. It’s especially helpful for building stronger, more responsive relationships with patients

**What do you dislike about Podium?**

While Podium is great for messaging and reminders, sometimes message delivery can be slightly delayed depending on network conditions. It would also be helpful to have more flexibility with customizing message templates or scheduling bulk reminders across multiple days. A mobile app with more features would improve usability for on-the-go tasks.

**What problems is Podium solving and how is that benefiting you?**

Podium has significantly improved the way we communicate with patients by offering a fast, centralized, and professional platform for reminders, feedback requests, and updates. It helps reduce appointment no-shows, ensures patients stay informed about their care, and streamlines our outreach without the need for phone calls. The automation and ease of use allow me to focus more on patient care and less on administrative follow-ups.

**Official Response from Karina Aguirre:**

> We're glad to hear that Podium has made patient communication easy and seamless for you. Our intuitive messaging interface and centralized platform are designed to save time and reduce no-shows, while also helping build stronger relationships with patients.

  ### 26. Poised our business for growth.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve R. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

We were a little apprehensive at first about getting texting going for our business—unsure how it would fit into our workflow or how customers would respond. But now, we couldn’t be happier that we made the leap with Podium.

The texting platform has been incredibly effective. In less than a year, our Google rating has jumped from 4.2 to 4.8 stars, and we know that improved communication has played a major role in that. Customers appreciate the quick, convenient conversations, and our team has become noticeably more efficient and responsive.

We liked Podium so much that we ended up switching our phone system over to them too. Everything just works together seamlessly. It’s helped us feel more modern and connected—and it’s made a real difference in how we serve our customers.

**What do you dislike about Podium?**

Software bugs with the app and with the phones.  They do get them ironed out though.

**What problems is Podium solving and how is that benefiting you?**

Having all texting and phone messages in one place, so we can see conversation history has been a gamechanger!

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has had such a positive impact on your business, from improving communication to boosting your Google rating. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience for our customers.

  ### 27. Podium is the tool I'll keep until the business dies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurtis L. | Owner/CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2025

**What do you like best about Podium?**

If every tool got stripped from my business, Podium is the one I’d fight to keep. Seriously — it’s that good.

I love that it meets my customers where they already are — on their phones, texting. No downloads, no logins, just straight-up communication. Whether I’m at my desk or on my phone, it’s seamless. That kind of flexibility is a game-changer when you’re juggling a million things.

But the real magic? That AI employee experience with “Jerry.” It’s like having a real teammate in the mix. It doesn’t replace me, it enhances the back-and-forth. Customers feel heard instantly, and I can jump in when needed. Jerry handles the flow like a pro, referencing all my pre-loaded answers to complex questions and learning along the way. If you think your business is too niche for Jerry to handle it, you're wrong. I have THE MOST niche product and customer base, and Jerry is awesome. 

It’s hard to explain how helpful that kind of system is until you try it. All I can say is: if you run a business and care about your customers, Podium is 100% worth it. Oh, and their customer support team is amazing. It's been a treat to be a part of this platform as it's grown over the last few years, and I'm not going anywhere.

**What do you dislike about Podium?**

Image and video compression is pretty bad, so when I get customers sending in content for me to look at sometimes the quality is so poor that I need to ask them to upload to a cloud server and send me a link outside Podium.

**What problems is Podium solving and how is that benefiting you?**

Podium solves some of the biggest headaches in small business: missed calls, slow follow-ups, and dropped leads. It turns phone calls into text convos, keeps everything synced between your phone and computer, and uses AI (like our “Jerry”) to help handle messages so you don’t have to. Customers get quick, natural communication where they already are, their phones, and you get more reviews, faster responses, and a smoother path to closing sales.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been such a game-changer for your business! The seamless communication and AI employee experience with 'Jerry' are indeed some of our standout features. We appreciate your feedback, and we'll definitely take that into consideration for future improvements. Thank you for being a valued part of the Podium platform!

  ### 28. Podium’s customer service is outstanding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim G. | Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about Podium?**

Podium’s customer service is outstanding!
We use Podium to text with our HVAC customers, send review requests, and make payments easier and it has completely changed the way we do business.  The AI (I call her Grace) has made my job easier. I know my calls are getting answered when I can’t and without the added stress of an answering service because you just never know if they will rep your company exactly like you want. Everyone loves Grace and several clients do not know she is AI. They say “the nice lady I was talking to” or “Grace is so sweet”.  In addition to the great product, the Podium  team is phenomenal! They are kind, responsive, and always ready to help and they do it well. If every company operated with this level of care and excellence, the world would be a better place. I can’t recommend them enough!

**What do you dislike about Podium?**

I recently switched from Housecall pro to payzer. It currently doesn’t integrate. I would love if it did. Housecall pro is great, we just outgrew it, I almost didn’t switch because I love podium but until it integrates, I’m able to make both programs work to fit my needs.

**What problems is Podium solving and how is that benefiting you?**

Capturing calls within seconds, chat boxes, messaging, sms campaigns, capturing Facebook, instagram, and email messages as they come in.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that you've had such a positive experience with our customer service and our product! We're glad to hear that Grace has been a valuable asset to your business. Thank you for your feedback and for being a valued customer!

  ### 29. Podium Chat

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher L. | Internet Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2025

**What do you like best about Podium?**

Podium provides our dealership a website chat platform that can be interactive for the customer, allowing them to get the information they need immediately.

**What do you dislike about Podium?**

The only thing I dislike so far is that you cannot have the AI determine how to respond based off of the lead source. Id like to be able to have the AI chat know how to respond differently depending on how the customers information was entered and what their inquiry was related to. For example, if I have a KBB instant Cash Offer to buy someone's car, Id like it to respond differently than if I get a DC Ford New lead on a car I have in my inventory.

**What problems is Podium solving and how is that benefiting you?**

We currently do not have a BDC so the AI is helping us respond quicker. Also, we simply need a chat solution for the website that is live.

**Official Response from Karina Aguirre:**

> Thank you for your review! We're pleased to hear that Podium is solving the need for a live chat solution on your website. We value your feedback about AI response customization and will explore ways to enhance this feature.

  ### 30. Efficient Communication and Stellar Support, Worth the Price

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hayley D.

**Reviewed Date:** November 06, 2025

**What do you like best about Podium?**

I love how easy Podium is to use, which simplifies our workflow. Additionally, our account manager and everyone I've worked with at Podium are genuinely amazing, highly knowledgeable, and exceptionally helpful. This level of support makes the experience even more worthwhile. The ease of using Podium is something we truly enjoy, and it is integral to why we love utilizing the platform.

**What do you dislike about Podium?**

I think the monthly charge for Podium is a little bit high. Although I find value in the platform and am willing to pay for it, the cost every month feels a bit steep.

**What problems is Podium solving and how is that benefiting you?**

I use Podium to easily check Google reviews and communicate with clients and customers, streamlining our interactions and understanding client needs better.

  ### 31. Podium has been an absolute game-changer for our business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan A. | sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about Podium?**

The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium.

**What do you dislike about Podium?**

Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track.

**What problems is Podium solving and how is that benefiting you?**

They solve the problem of interacting easily with clients . It’s like having a full customer service and marketing department in one smart, easy-to-use platform.

**Official Response from Karina Aguirre:**

> We're delighted to hear that Podium has made it easier for you to interact with clients and improve your customer service and marketing efforts. We appreciate your feedback about the payment links and will use it to enhance the platform for a better user experience.

  ### 32. Podium helped us explode our review count and streamline customer communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Perry Y. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about Podium?**

The ability to easily collect Google reviews through automated invites has been a game-changer for our HVAC and plumbing company. Before Podium, we struggled to break 200 reviews—now we’ve passed 300 in under a year. It’s helped our local SEO and built massive credibility. But that’s just one part of it—Podium is loaded with tools that make marketing and customer communication easier across the board.

Podium has so many helpful features that we’ve only scratched the surface. We love the AI responder for reviews, funnel tracking for marketing, and the ability to generate unique phone numbers for different campaigns. The contact organization tools and integration with our field service software save us hours every week. The ease of integration with our existing tools made the setup process simple and painless, and the ease of implementation overall was far better than we expected. We use Podium daily across multiple departments, so the frequency of use is high—and totally worth it.

The support has also been phenomenal—Rachel, our CSM, is amazing, and McKay made our onboarding experience seamless. It’s not just a tool—it’s become a core part of how we operate.

**What do you dislike about Podium?**

There are occasional small issues here and there, but that’s mostly because Podium is constantly evolving and improving. Honestly, that complaint is also a compliment—because every time something comes up, their team is quick to respond, provide guidance, or escalate the feedback to their product team. They’ve built the platform around customer input, and it really shows. The few kinks that do pop up usually lead to improvements, which we appreciate.

**What problems is Podium solving and how is that benefiting you?**

Podium is solving multiple problems for us—streamlining how we request and respond to Google reviews, centralizing customer communication, and giving us clear tracking on our marketing funnels. Before Podium, we had no reliable way to manage reviews at scale or track campaign performance across channels. Now we can easily monitor lead sources, manage conversations, and track ROI in one place. It’s saving us time, improving customer engagement, and helping us grow our reputation and visibility in a very competitive market.

**Official Response from Karina Aguirre:**

> Thank you for sharing your experience with Podium! We're glad to hear that our platform has been a game-changer for your HVAC and plumbing company. We appreciate your feedback on the occasional issues, and we're constantly working to improve and evolve our platform based on customer input. We're grateful for your support and look forward to continuing to serve your business.

  ### 33. Perfect for Beginners, Easy to Learn, and Well-Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2025

**What do you like best about Podium?**

I have used texting services at various jobs and Podium has by far been the easiest and most reliable platform I have used. It is easy to build templates, send group messages, and filter through different contacts and locations. Customer support is on it and quick to fix issues when they do arise. My company uses Podium every day for all of our locations and it makes them easy to access and find.

**What do you dislike about Podium?**

The AI chat bot could be better. It tends to send false information even after being corrected/trained multiple times. I have also noticed that even when I unassign the AI agent from customers, it somehow re-assigns themselves the next time the customer responds.

**What problems is Podium solving and how is that benefiting you?**

Podium is making the ability to chat with customers very easy, taking away from strain on the phone lines and making it easy to communicate with customers who may not be able to call in.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Podium has been the easiest and most reliable platform you've used for texting services. We're glad to hear that our customer support has been quick and efficient in resolving any issues that arise.

  ### 34. Supportive Customer Care / 5 Star Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kenji I. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2025

**What do you like best about Podium?**

Podium has truly been an asset to our business, and I am extremely grateful to their team. The ongoing support, especially from Steff, has been exceptional. The AI messaging functionality is fantastic, and the platform is easy to use and integrates smoothly. From start to finish, they have handled everything exceptionally well.

**What do you dislike about Podium?**

Every downside I have had with Podium has been addressed quickly and been met with a resolution.

**What problems is Podium solving and how is that benefiting you?**

It is allowing us to have an inbox with all our channels, send review invites and most importantly keep leads active with the AI chatbot!

  ### 35. Easy to Use, Great for Customer Engagement

**Rating:** 4.0/5.0 stars

**Reviewed by:** David H.

**Reviewed Date:** January 13, 2026

**What do you like best about Podium?**

I like Podium for its ease of use, which made it straightforward to manage tasks like obtaining reviews and contacting customers. It's especially handy for texting back from reviews, helping me quickly address issues and thank happy customers. The setup was easy too.

**What do you dislike about Podium?**

Sometimes it runs slow.

**What problems is Podium solving and how is that benefiting you?**

I used Podium to easily obtain reviews and quickly identify customer issues, which helped in contacting upset customers and thanking happy ones. It's user-friendly and simplifies the texting process from reviews.

  ### 36. Account Manager Top Notch

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan M. | Digital Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Podium?**

After taking over the department in a new position of Digital Marketing Manager, the previous person got an account started to allow our customers to leave reviews but I had no idea or access to respond to the reviews that were in the system.  I reached out to our account executive and he walked me through everything step-by-step and we did a zoom conference and he elaborated on all of the functionality of the Back End settings and was extremely helpful throughout the entire set up process. I couldn’t be more satisfied with his professionalism and help today.

**What do you dislike about Podium?**

Unfortunately, at this time, I cannot say anything bad and also I downloaded the app so that when a customer does a review, I can respond directly from my phone with using even some of the AI assisted response generator tool.

**What problems is Podium solving and how is that benefiting you?**

It is a great tool for us to send out to all completed transactions on the sales and service side of our business.

**Official Response from Karina Aguirre:**

> We're thrilled to hear about your positive experience with our account manager! Providing excellent support and guidance is a top priority for us.

  ### 37. CC Carpet Podium Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Allyson J. | Office Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Podium?**

Having easy access to converse with our customers/ interested prospects! It's very simple to create their profiles and include notes. The customer service from getting in touch with Podium Support was fantastic! The problems were quickly resolved and it makes it easier to use the website more often.

**What do you dislike about Podium?**

Not being able to sort people into categories easily. Not getting automatic reminders for payment links that have not been paid/ clicked on. Receiving an influx of spam messages without them being automatically filtered out.

**What problems is Podium solving and how is that benefiting you?**

Having easier access to customers and being able to help them is a major plus. We can receive pictures/ videos of the issues that they're having and work on them quickly!

**Official Response from Karina Aguirre:**

> We're glad to hear that you find it easy to converse with customers and that our customer service has been fantastic! We appreciate your feedback, and we'll take that into consideration for future improvements.

  ### 38. Podium App

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kylie R. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2025

**What do you like best about Podium?**

Most of us in my company use Podium daily. I love that I can download the app and even monitor it when I'm not in the office if I need to. Being able to search for conversations via "Messages" or "Contacts" using a search term. The call recording has helped me numerous times in dealing with customers and being able to provide proof of certain details and conversations. The AI summary and auto-reply features are also very useful during hours the business is closed.

**What do you dislike about Podium?**

We are supposed to have the feature enabled where when you "Close" a conversation that has been assigned to you it goes back into the "Unassigned" inbox. However, we find that oftentimes even when we have closed the conversation it remains in our inboxes and then sometimes new requests from that customer can get missed, especially with co-workers that don't regularly monitor their inbox because they are not in the office everyday.
The customer support from our designated support rep has not always been great too.

**What problems is Podium solving and how is that benefiting you?**

I love that the enabled a search feature. Also being able to assign conversations directly to the employee that needs to handle that specific situation. Having calls ring to different call groups has also been a huge help in making sure calls from our customers rarely get missed.

**Official Response from Karina Aguirre:**

> We're glad to hear that you find Podium's app and call recording features helpful for your daily work; that's the experience we strive to provide. We appreciate your feedback, and we'll work to address these issues in future instances.

  ### 39. Veteran Podium User

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lisa G. | Full Service Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Podium?**

Podium is a fantastic way to interact and assist customers with minimal interruption to their day. It provides companies with a perfect way to make the customer experience personal and focused on their needs. It uses a text-based chat which makes it easy for anyone to use.

**What do you dislike about Podium?**

When software is updated or format is changed, it sometimes creates glitches that can make things a little trying when messaging customers. 
Inboxes are not always accurate.  "All conversations" does not always show what it states, and it is necessary to jump back and forth between boxes to check them.

**What problems is Podium solving and how is that benefiting you?**

It helps to address a customer's problem or answer a question for them immediately without them having to email or reach out to a store and wait on hold.

**Official Response from Karina Aguirre:**

> We're glad to hear that you find Podium easy to use and effective for interacting with customers. We appreciate your feedback, and we are continuously working to improve the platform to provide a better user experience.

  ### 40. Podium Has Been A Lifesaver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christie P. | Client Care Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about Podium?**

We used to use a different program for texting clients and it was not especially user friendly. We got very overwhelmed after we had to make certain adjustments during Covid lockdowns. It was so easy to install and transfer all of our customers over, and we have never looked back! I especially love that I don't have to be in the office to use the program and find customers' information. And texting to pay has really helped us with following up on invoices.

**What do you dislike about Podium?**

All of my previous concerns were addressed and work beautifully! The only concern I have now is that I wish we could turn off the language filter. We are a vet, and therefore we have to use a lot of medical terms that get flagged as cursing so the message does not send. Please find a way to turn that off!

**What problems is Podium solving and how is that benefiting you?**

Podium has helped us increase our collection of open invoices with the reminder feature and texts to pays. We also get a lot more reviews from those reminders as well.

**Official Response from Whitney Adamson:**

> We're so pleased to hear that Podium has been a valuable tool for your business! We appreciate your feedback about the user interface and searching functionality, and we'll definitely take that into consideration for future improvements. We're glad to hear that Podium has helped you increase invoice collections and generate more reviews. Thank you for sharing your experience with us!

  ### 41. Great customer service & awesome software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roshan R. | Co-founder & Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about Podium?**

Been using Podium for a few years now, primarily for Webchat. However, like most software, I never really took advantage of the “other 95%” at my fingertips… until Angelica (our account manager) gave us a little prod 🤣

Gel goes above and beyond to ensure not only are we aware of ALL the capabilities of the software, but also spending time to understand our business and finding ways to maximise what we’re already paying for to assist our business excel both via revenue growth & customer service (not to mention streamlining our business).

It’s not often software providers take the time to proactively support a customer and for that reason I have no problem in recommending Podium 🙌🏽

**What do you dislike about Podium?**

Would love for it to be free! No dislikes as yet

**What problems is Podium solving and how is that benefiting you?**

Automation reduces workload on staff as well as efficient communication with customers

**Official Response from Karina Aguirre:**

> We're thrilled to hear that Angelica has been able to provide you with exceptional support and help you maximize the capabilities of our software. Thank you for recommending Podium!

  ### 42. The Best Decision We Ever Made!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connee E. | Office Adminstrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 02, 2025

**What do you like best about Podium?**

Podium has increased our business by over 35%.  Our reviews are up 200% and we have generated more business using text and use of pictures for our repairs than any year without Podium.  Podium is one of the first programs we open each morning to check for customer questions and responses.  The texting program is easy to use and set up.  I would not recommend shopping around.  Once you have Podium, you will not go back to any or search for any other texting/referral system for your company.

**What do you dislike about Podium?**

I do not have any dislikes other than being able to text multiple people at once on 1 message.

**What problems is Podium solving and how is that benefiting you?**

Not applicable

**Official Response from Karina Aguirre:**

> We appreciate your kind words and are delighted to hear about the success you've had with Podium. Thank you for choosing us!

  ### 43. Intuitive Design with 24/7 Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda L. | Sales Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Podium?**

I like the intuitive design of the program. I did not have any issues syncing my accounts from my work computer to my phone. I am able to send photos of products easily and can contact customers at any time. I use this daily. So easy to change to the correct sales person for contact between clients.

**What do you dislike about Podium?**

I am having issues with my response time numbers. It has not changed over the past year. We do monitor response at work, so it would be beneficial to have a more accurate response time listed. I also dislike how when I try to search a number or name, I have to wait for it to refresh the main conversations page. Essentially having to start over with the name/number because it stops receiving my input after the first two characters.

**What problems is Podium solving and how is that benefiting you?**

We are able to reach out to customers at any time and responding in a timely manner to requests.

**Official Response from Karina Aguirre:**

> Thank you so much for the detailed feedback! We're thrilled to hear that Podium’s intuitive design, easy syncing between devices, and photo sharing features are making your daily work smoother. It’s great to know you’re able to stay connected with customers and quickly route conversations to the right team members—that’s exactly the kind of efficiency we aim to support. We also appreciate you highlighting areas where we can improve, we will definitely take that into consideration for future improvements.

  ### 44. Best Business Tool We've Ever Implemented

**Rating:** 5.0/5.0 stars

**Reviewed by:** Franco S. | Co-Founder and Co-Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2025

**What do you like best about Podium?**

Podium is the most powerful and useful communications tool we've have ever used in our business.  We could not imagine being without it at this point.  Our customers love the easy and instant communications with us and our employees enjoy being able to stay in contact with customers they personally worked with.  The integration with Podium phones is a must because it will save you a lot of time and allow you to provide a higher level of service.  We recently were told by a customer that 'communicating with us, by text or phone, was like they had a personal assistant to work with'.  Hands down, Podium is a system for a company who wants to provide a higher level of service to its customers, increase revenue in ways you never knew existed and save time and money.

**What do you dislike about Podium?**

Podium is seems to have grown quickly as a company and sometimes it can be challenging to receive an answer on an issue (although you will have very few issues).

**What problems is Podium solving and how is that benefiting you?**

Podium has saved us a lot of time because we can see all communications with each customer in one place.  We do not have to ask employees about conversations they had with a customer because we can see all communications in one place.  We can provide a much higher level of service this way and we save time (and money).  We capture far more business with Podium that we would typically lose because the system starts instant conversations with calls and texts.

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're thrilled to hear that it has become an invaluable tool for your business, improving communication with customers and saving time. We appreciate your feedback and are continuously working to improve our support services to address any challenges you may encounter.

  ### 45. VERY EASY TO USE

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abel L. | PARTS SPECIALIST, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Podium?**

I LIKE THE FACT THAT IM ABLE TO DO EVERYTHING AND SEND MESSAGES ALL ON ONE SCREEN. THE AUTOMATIC MESSAGES ARE USEFUL AS WELL AS THE PRE WRITTEN MESSAGES. EASY TO ADD CONTACT INFORMATION AND OVERALL A GREAT WAY TO COMMUNICATE.

**What do you dislike about Podium?**

NOTHING REALLY. ITS OVERALL A GREAT COMMUNICATION APP

**What problems is Podium solving and how is that benefiting you?**

IM ABLE TO TAKE GOOD QUALITY SCREEN SHOTS AND PASTE THEM TO THE CUSTOMERS. IM ABLE TO FIND CUSTOMERS CONTACT INFORMATION BECAUSE WE SAVE THEM AND IF I FORGOT TO PUT A NAME I CAN TYPE SOMETHING I REMEMBER FROM THE TEXT AND IT WILL GIVE ME KEY WORDS THAT I TYPE IN TO FIND IT.

**Official Response from Karina Aguirre:**

> We're thrilled to hear that you find Podium easy to use and that it helps you communicate effectively with your customers. Thank you for sharing your positive experience!

  ### 46. Amazing Experience for Multiple texting Accounts, and Marketing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jasmine C. | Call Center Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2024

**What do you like best about Podium?**

We have loved the use of Podium within our workspace, it is a great way for us to be able to text multiple customers for multiple locations at once- and have it relatively organized. It has also been efficient in sending bulk messaging to our potential clients, giving them as much information as possible and letting them know about all the discounts they can get! We use this program daily with multiple users at once, and it seems to give us a good idea of who's responding and when. Also a very easy program to use, it was easy to learn about on a user level.

**What do you dislike about Podium?**

We really have had a hard time training Jerry, the AI bot. He has been helpful in some circumstances, but we feel like ever after we have reminded him not to do something, he has a hard time computing. We are still working on getting Jerry trained and hopefully he becomes better at responding to messages!

**What problems is Podium solving and how is that benefiting you?**

Podium allows our team to connect with families for a wide range of different situations- from customers who have service issues or concerns, ease with any scheduling needs or problems, and even allows us to market ourselves without always being on the phone! The day and age of constant phone calls is slowly shifting away, podium allows our clients to get the help they need without having to take the time away from their daily activities to call! All they have to do now is send a quick simple text to let us know what they need assistance with!

**Official Response from Whitney Adamson:**

> We're glad to hear that you are enjoying the multi-line texting feature and find it beneficial for managing multiple accounts. We appreciate your feedback about the recent update and the navigation changes. We will definitely take this into consideration for future improvements. Thank you for sharing how Podium is helping your team connect with families and provide assistance through text messaging.

  ### 47. Easy to connect with customers and give updates.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 04, 2025

**What do you like best about Podium?**

Podium’s most helpful feature is its unified inbox, which streamlines customer interactions across text, web chat, and reviews, enhancing efficiency and reputation management. Its upsides include AI-driven automation, Google Business integration, making it ideal for local businesses seeking to boost engagement and online visibility.

**What do you dislike about Podium?**

Podium’s unified inbox is super handy, letting you manage texts, web chats, and reviews all in one spot, with slick Google Business integration. It’s got cool AI tools for quick replies and lead follow-ups, plus it’s great for businesses with multiple locations, but the tiny 250-message limit for bulk texting is a bummer. Also, the pricing’s kinda unclear and might hit your wallet hard, tagging subscribers for targeted messages isn’t automatic, and customer support can be slow sometimes.

**What problems is Podium solving and how is that benefiting you?**

Podium fixes the hassle of juggling texts, web chats, and reviews by tossing them all into one easy inbox, so you’re not chasing messages everywhere. It also makes boosting your online rep a breeze with tools to snag and reply to reviews. This saves you time, keeps customers happy, and hooks more leads with speedy AI replies.

**Official Response from Karina Aguirre:**

> Thank you for sharing your experience with Podium. We're pleased that you find the unified inbox and Google Business integration beneficial for your business. We take your concerns seriously, and will work to address them to better serve your needs.

  ### 48. Game changer for small businesses!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin V. | Marketing Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Podium?**

It makes communication between customers and team members a breeze! It upgraded our customer service with the ability to allow multiple team members jump into call queues from where ever they were located. Previously went spent forever playing phone tag and forwarding messages between multiple phone lines. It also allows for seamless customer follow ups with little work on our end!

**What do you dislike about Podium?**

Would love the ability to “soft transfer” calls rather than just sending them through cold to the next team member.

**What problems is Podium solving and how is that benefiting you?**

Team communications and organization of customer needs and follow ups.

**Official Response from Karina Aguirre:**

> Thank you for sharing your positive experience with Podium! We're glad to hear that our platform has upgraded your customer service and improved team communication. We understand your feedback and will take it into account for future enhancements.

  ### 49. Exceptional for Local Business Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Madiha G. | Recovery Officer

**Reviewed Date:** December 19, 2025

**What do you like best about Podium?**

I have the best experience using Podium for my local business. I appreciate the tools it provides for customer interaction and management. The management features are something I really like, as they feel unified and all is good with them.

**What do you dislike about Podium?**

Nothing

**What problems is Podium solving and how is that benefiting you?**

I use Podium for customer interaction and management, providing tools that unify these processes effectively.

  ### 50. Podium has completely changed the way I sell!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa R. | Retail sales rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2025

**What do you like best about Podium?**

I don't have the best memory, so texting descriptives and pictures of all products my clients are interested in has resulted in much more organized follow up.  Clients are able to reach out to me anytime they have questions, concerns, information for me, or are ready to purchase.  A previous manager once joked that I sold more furniture from home using Podium than some of my coworkers sold while on the sales floor!

**What do you dislike about Podium?**

There is no option for creating my own templates that can be customized to each clients situation

**What problems is Podium solving and how is that benefiting you?**

Podium gives me a platform to work through and follow up on customer needs without having to rely on my memory capacities.  It also gives my clients a method of contacting me 24/7 without me having to share my personal contact information

**Official Response from Karina Aguirre:**

> Thank you for sharing your experience! We're glad to hear that Podium has helped you stay organized and accessible to your clients. We understand the importance of customizable templates and will keep that in mind for future improvements.


## Podium Discussions
  - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes
  - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes
  - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes
  - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote
  - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote

- [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1505496&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A44%3A36+-0500&secure%5Bsession_id%5D=1ddaca93-ffa6-4d2f-a2e8-bc738cab0769&secure%5Btoken%5D=4c51296164f9a693ce2b65fc3162ec076206c2089ad98660c80ea4d7cf41d277&format=llm_user)
## Podium Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [CDK](https://www.g2.com/products/cdk/reviews)
  - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [DealerSocket](https://www.g2.com/products/dealersocket/reviews)
  - [FareHarbor](https://www.g2.com/products/fareharbor/reviews)
  - [FieldEdge](https://www.g2.com/products/fieldedge/reviews)
  - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [SYVO](https://www.g2.com/products/syvo/reviews)
  - [Tekmetric](https://www.g2.com/products/tekmetric/reviews)
  - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews)

## Podium Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Additional Functionality**
- Code Generation
- Text to Image
- Generative AI
- API
- Natural Language Processing
- Virtual Characters and Avatars
- Content Generation
- Personalization and Recommendation
- Conditional Generation
- Transformer Model
- Automated Image & Video Editing
- Interactive and Co-Creative Systems
- Text Summarization
- Data Augmentation
- Variation Autoencoder Models
- Adversarial Training
- Transfer Learning and Fine-tuning
- Simulation and Scenario Generation
- Creative Design
- AI Copilot
- Prompt Engineering
- Foundation Model

**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**Messenger**
- Sequencing
- AI
- Video Chat
- Generative AI

**Platform Basics**
- Reporting
- Interoperability
- Performance

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Channels**
- Multi-Channel Coverage
- Open Listening

**Productivity Tools**
- Notes
- Templates
- Integrations
- Tagging System

**Responses**
- Customization
- Control
- Route To Human
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Data**
- Reliability
- Data Security

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Basic Communication**
- Phone Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Other
- Multi-Channel Marketing

**Platform Data**
- Dashboard
- Alerts and Notifications

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Platform**
- Branding
- Analytics
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Feedback Management
- Customizability
- Multi-Channel Management
- Communication Management
- Workflow Management
- Email Management
- Knowledge Base Management

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Platform Additional Functionality**
- Cloud
- Mobility
- Messaging

**Learning**
- User Interaction Learning
- Error Learning

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

**Platform Content**
- Automation

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**SMS Platform**
- Reporting
- Marketing Automation
- Text-to-Landline
- API Integration
- QR Codes

**Content Generation**
- Creativity
- Content Accuracy

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**In-House Management**
- Employee Performance
- Team Workflow

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Agentic AI - Automotive Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Advanced Features**
- Hold Music
- VOiP Number

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

**Additional Functionality**
- Autoresponders
- Configurable Workflow
- Natural Language Processing
- Customizable Branding
- Sentiment Analysis
- Real-Time Analytics
- Pre-Configured Bot
- Activity Dashboard
- Live Chat
- Real-Time Monitoring
- Code-free Development
- Reporting & Statistics
- Speech Recognition
- Drag & Drop
- Reporting/Analytics
- Generative AI
- Customer Service Analytics
- Chatbot
- Intent Recognition
- Lead Capture
- Multi-Channel Communication
- Search/Filter
- Visual Analytics
- AI Copilot
- Chat/Messaging
- CRM
- Chat Transcript
- Performance Metrics
- Contextual Guidance
- Natural Language Search
- Monitoring
- Speech Synthesis
- Real-Time Notifications
- Customer Database
- API
- For Developers
- Customer Segmentation
- Alerts/Escalation
- Engagement Tracking

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