--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2109 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2109 scale: '5' date_modified: '2026-08-14' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Podium Reviews **Vendor:** Podium **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,109 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. (358 reviews) - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. (326 reviews) - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. (291 reviews) - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. (287 reviews) - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. (213 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews) - Client Interaction (193 reviews) - Messaging Features (191 reviews) - Features (144 reviews) - Simple (130 reviews) **What users dislike:** - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. (86 reviews) - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. (84 reviews) - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. (71 reviews) - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. (70 reviews) - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. (63 reviews) - Call Issues (50 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Cost (46 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews) - High Cost (43 reviews) ## Podium Reviews ### 1. Comprehensive Assessment Tool with Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok S. | Sr.Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about Podium?** What I like best about Podium is how simple and effective it is for customer communication. Everything—text messages, reviews, and customer interactions—comes into one place, so it saves a lot of time. It makes it very easy to respond quickly to customers, collect reviews, and improve customer experience without any complexity. **What do you dislike about Podium?** Podium is easy to use, but there are a few things I don’t like. It can be expensive compared to similar tools, especially for small businesses. Some features feel limited unless you upgrade to a higher plan. Also, customization options are not very flexible, and integrations with other tools can be restrictive. At times, message automation feels basic and could be more advanced. Overall, it’s good, but not perfect for every business. **What problems is Podium solving and how is that benefiting you?** All customer messages (SMS, WhatsApp, web chat, Facebook, etc.) come into one single inbox, so nothing is missed. I can reply faster from one place instead of checking multiple apps. Conversations are tracked and saved, so I can see past chats and understand customer context easily. It helps in handling multiple customers at the same time without confusion. Automated replies and reminders reduce manual follow-ups. ### 2. Convenient Customer Messaging, But Pricey and Takes Time to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** Overall, I’d rate Podium a 7 out of 10. It’s quite useful because it really simplifies communicating with customers. Rather than having messages scattered across different platforms, everything is organized in one place, which makes the experience feel more like a friendly conversation than a complicated process. While it’s not flawless, it certainly makes things more convenient. **What do you dislike about Podium?** Honestly, my biggest issue with Podium is that it can be a bit expensive and isn’t always the easiest to use from the start. While it performs its functions well, there is a bit of a learning curve, and it’s definitely not the most affordable choice out there. Still, once you become familiar with it, it proves to be a solid option overall. **What problems is Podium solving and how is that benefiting you?** For our auto repair shop, Podium has been a great help in addressing many of our daily challenges. It has made it much simpler to handle all our customer messages in a single location, which means we no longer miss calls or texts. Additionally, it’s assisting us in gathering more positive reviews, which is a significant advantage since it enhances our reputation. Overall, it’s making our communication much smoother and providing real benefits to our business. ### 3. Unified Messaging and Smart AI Elevate Podium **Rating:** 4.0/5.0 stars **Reviewed by:** Murgan . **Reviewed Date:** January 08, 2026 **What do you like best about Podium?** I really appreciate Podium's Unified Inbox, which brings together all messages from SMS, Facebook, Instagram, Google, and Webchat into a single dashboard. It's super helpful not having to jump between different apps. I also like the 'Jerry' AI Employee, which engages leads within two minutes, handles common questions, and books appointments, even after hours, boosting sales by up to 30%. The review collection feature is impressive as well. I just send requests via SMS, saving me from chasing clients for reviews and increasing my local SEO and star ratings. Podium's specialized AI agents are another fantastic element—they're tailored to specific industries like healthcare or home services, making them highly effective at handling objections and booking appointments. Lastly, the interface is super intuitive and user-friendly, making setup a breeze. **What do you dislike about Podium?** While Podium offers many powerful features, users frequently point out several areas that could be improved or that cause frustration during daily use. One of the most common complaints is the high and often opaque pricing, which many find prohibitive for smaller businesses. Users have noted a lack of transparent pricing on the website, often requiring a sales call for basic cost information, and have reported surprise billings for add-ons like extra phone seats or 10DLC compliance. Additionally, the platform is often criticized for its difficult cancellation process and long-term contracts that some users feel are enforced through hidden wording or automatic renewals. Regarding the software itself, certain functional limitations can impact efficiency. These include inefficient search, as it sometimes only allows you to find old conversations if you remember the exact name of the customer. AI reliability is sometimes an issue, with some instances of AI providing unrelated or weird responses to customers, requiring human intervention to apologize and correct the mistake. Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected. **What problems is Podium solving and how is that benefiting you?** Podium consolidates messages into a single inbox, preventing missed leads and ensuring fast responses. It simplifies payments with text-to-pay links, boosts SEO with automated review requests, and improves sales with AI agents managing inquiries. It integrates with tools for streamlined operations. ### 4. Centralized Customer Management, Needs Pricing Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Patel S. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Podium?** I like how Podium simplifies and centralizes customer communication by keeping messages, reviews, and feedback in one place. It saves time and makes reputation management easier. The simple interface is quick to use, and the automation for sending review requests ensures consistent follow-ups. Setting up Podium was straightforward and quick, with minimal training needed, which was great for my team. It's a very useful and easy-to-use tool, especially for managing customer reviews and communication effectively. **What do you dislike about Podium?** Some features can feel a bit expensive for small businesses, and a few advanced settings could be more customizable. More control over automated message timing and templates would be helpful, along with simpler pricing tiers for small businesses. Better reporting and analytics would also be a nice improvement. **What problems is Podium solving and how is that benefiting you?** Podium centralizes customer communication, simplifying the process by keeping reviews, messages, and feedback in one place. It helps me quickly respond and request reviews, maintaining my online reputation. I appreciate its simple interface and automation for review requests, which saves time and ensures consistent follow-ups. ### 5. Elevates Customer Interactions, Needs Plan Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya V. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Podium?** I find Podium to be a perfect platform for business interactions with customers through messaging, reviews, and engagement tools. It automates review requests via SMS and email, which is great for boosting online reputation. I like how it brings all the customer communications into one simple and easy platform. The team collaboration feature is especially useful, as multiple teams can manage conversations from the same inbox, keeping everyone aligned. Additionally, Podium was easy to set up by following the clear instructions provided. **What do you dislike about Podium?** The main thing that could be improved is for some advanced features they lock with higher plans which feels as limitation for the smaller businesses. **What problems is Podium solving and how is that benefiting you?** Podium automates review requests to boost online reputation and consolidates customer communications on one platform. The team collaboration feature manages conversations from a single inbox, keeping everyone aligned. ### 6. Streamlined Communication and Payments-Innovator **Rating:** 5.0/5.0 stars **Reviewed by:** jadeisabella m. **Reviewed Date:** December 29, 2025 **What do you like best about Podium?** I appreciate that Podium pulls messages from Google Business Profile, Facebook, Instagram, Webchat, and SMS into one single feed, making it easier to manage communications. The Text-to-Pay feature is fantastic because it allows customers to use Apple Pay or Google Pay securely, which simplifies the 'Accounts Receivable' process. Payments that used to take weeks now often happen in under 3 minutes. It's very easy to set up and sign up, which is a big plus for me. **What do you dislike about Podium?** Setting up the integrations with your CRM or Point of Sale (POS) system can be a multi-week process. If the integration isn't "native," you might find yourself doing more manual work than promised during the sales demo. **What problems is Podium solving and how is that benefiting you?** Podium centralizes messages from multiple platforms, preventing any from slipping through. Text-to-Pay speeds up payments from weeks to minutes, easing the 'Accounts Receivable' burden. Setup and signup are very easy. ### 7. Effortless Workflow Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Joyce R. **Reviewed Date:** January 14, 2026 **What do you like best about Podium?** I love Podium's core strength in consolidating every customer touchpoint into one simple, text-message-like inbox. The genius of the automated, trigger-based workflow is something I truly appreciate. It's powerful how one action automatically triggers the next step in the customer journey, acting like a set-it-and-forget-it engine for reputation and revenue. Additionally, the initial setup of Podium was relatively simple and convenient, without any difficulties or challenges. **What do you dislike about Podium?** I find Podium to be a bottleneck for complex conversations. It's great for quick updates and simple Q&A, but it gets cumbersome for lengthy, multi-point conversations, like explaining detailed diagnostics or discussing multiple repair options with estimates. **What problems is Podium solving and how is that benefiting you?** Podium consolidates every customer touchpoint into one inbox and solves inconvenient payment collection issues. The automated, trigger-based workflow effortlessly advances customer journeys, enhancing reputation and revenue. ### 8. Streamlined Communication with AI and Unified Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Podium?** I really like Podium's AI responses because they ensure I don't miss a lead. Having all communication in one inbox simplifies everything, making the process much smoother. The reporting features are insightful for checking volumes, answer rates, and tracking leads' progress. It helps me have all my data in one place, which speeds up the process and provides accuracy and focus with data comparison, all with just a few clicks. **What do you dislike about Podium?** I would like more customized automations to be available, and easier integration with other systems like Slack. **What problems is Podium solving and how is that benefiting you?** I use Podium to minimize manual follow-ups, speed up response times, and integrate chats, calls, and texts into one inbox. It helps streamline communication, provides insightful reporting to track leads, and keeps focus on data with ease. ### 9. Effortless Customer Communication with Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie C. **Reviewed Date:** December 26, 2025 **What do you like best about Podium?** I really appreciate Podium's simple and fast customer communication system. The shared inbox is fantastic because everyone on the team can see and respond to customer messages from the same place. This feature means no messages are missed, no questions have to be answered repeatedly, and it's always clear who is responsible for which messages. Additionally, I find the quick reply feature really helpful. **What do you dislike about Podium?** I think Podium works very well, so no major improvements are needed. However, the experience could be even better if there are more customization options. **What problems is Podium solving and how is that benefiting you?** I use Podium to easily communicate with customers, collect online reviews, take payments via message, and manage feedback. It solves customer communication problems. The shared inbox and quick replies mean no messages are missed, no repetition, and clear responsibility for messages. ### 10. Streamlines Communication, Needs Pricing Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Faiz S. **Reviewed Date:** January 09, 2026 **What do you like best about Podium?** I use Podium for streamlining customer communication and enhancing management. It's excellent for managing reviews and payments all in one place. Podium makes it easy to communicate with customers via text, which feels more personal and efficient compared to traditional email. It makes interaction faster, more personal, and convenient. The initial setup of Podium was quite easy. **What do you dislike about Podium?** They can improve their pricing structure and integration limitations. The cost is high for smaller businesses, and more flexible pricing tiers or pay-as-you-go options would make it accessible to a wider range. **What problems is Podium solving and how is that benefiting you?** I use Podium to streamline customer communication and enhance management. It manages reviews and payments in one place, and makes communicating via text more personal and efficient, making interactions faster and more convenient. ### 11. Effortless Customer Communication, but Pricey for Small Biz **Rating:** 4.0/5.0 stars **Reviewed by:** Kate H. **Reviewed Date:** January 24, 2026 **What do you like best about Podium?** I use Podium mainly to text customers, respond to inquiries quickly, and collect customer reviews easily after services. I love the text messaging feature because it makes it easy to reach customers fast and get quick responses without back-and-forth calls. I like how easy it makes customer communication. The initial setup was very easy! **What do you dislike about Podium?** I feel the pricing is a little bit high for small businesses like mine, but the features still make it worth it. **What problems is Podium solving and how is that benefiting you?** Podium solves slow customer communication and the stress of chasing reviews by making messaging and review collection quick and easy. I use it to text customers, respond quickly, and collect reviews effortlessly. ### 12. So pleasantly surprised! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Using Podium for our business has streamlined our Customer Care so much! Our team is able to work together to quickly answer customers, day or night. Being able to track and follow-up on conversations, both phone calls and texts, helps keep our documentation in order. It's our full-time go-to for communication among staff, customers, vendors, and partners! **What do you dislike about Podium?** There are a few "technical glitches" here and there as far as search history, notifications, etc., but we see the constant improvements and have been pleased with customer service when we've had any issues. **What problems is Podium solving and how is that benefiting you?** Keeping records of communication with insurance companies and customers is imperative in our field of work. We're able to follow-up when needed for work sites and make sure our customers are well taken care of. Also, since several members of our team use Podium all day long, we're able to streamline customer care and business communication, avoiding duplication of work or missed opportunies to serve the community. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been such a valuable tool for your business! It's great to know that it has helped streamline your customer care and communication among staff, customers, vendors, and partners. We appreciate your feedback and are continuously working to improve the platform. ### 13. Superb Support and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** mgleicester . **Reviewed Date:** October 28, 2025 **What do you like best about Podium?** I have been very impressed with Podium for at least a couple of years, and I can confidently say that I appreciate everything they do. Their programming and backend assistance have consistently been fantastic, providing the support my business needs. When we were recommended to use Podium by a trainer, it was immediately clear that adopting it was a great decision due to the advantages it offered in improving our business operations. Setting it up wasn’t difficult, and despite a basic onboarding, I quickly found Podium to be user-friendly and easy to navigate, making it simple to understand how things work. Podium has significantly benefited our business by enabling us to reach out to multiple customers quickly without the downtime associated with phone calls, effectively increasing our revenue. One of the features I find particularly valuable is the ability to create and modify our own templates, along with the convenience and efficiency of using SMS to send pictures and communicate effectively, which has been super helpful. It's so effective that I would absolutely, 100% buy it again, and I would rate its recommendation likelihood as a 10 out of 10. **What do you dislike about Podium?** Nothing comes to mind **What problems is Podium solving and how is that benefiting you?** Podium enables us to quickly reach out to multiple customers without downtime, improving efficiency and revenue. The ability to create and modify templates, and use SMS effectively, enhances our communication and customer engagement. ### 14. Effective Reputation Management, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kanu S. **Reviewed Date:** December 19, 2025 **What do you like best about Podium?** I use Podium for online reviews and reputation management. I really like the feature for online reviews and reputation management. It automatically sends review invitations after service via SMS and consolidates reviews from major sites, which is beneficial. Good reviews improve local visibility and trust online. I also found the initial setup to be beginner-friendly. **What do you dislike about Podium?** Podium is powerful and useful for many businesses, but some common improvement areas include: Better customer support responsiveness, Easier contract cancellation and more flexible pricing, More customizability and advanced automation, Improvements in reliability and integrations, Clearer pricing transparency before purchase. **What problems is Podium solving and how is that benefiting you?** I use Podium for managing customer communications, capturing and converting leads, and online reviews. It sends review invitations automatically, consolidates reviews, and enhances local visibility and trust. ### 15. Podium has transformed our communication with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly. With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization! **What do you dislike about Podium?** All good currently. The ability to communicate and have all under one app! **What problems is Podium solving and how is that benefiting you?** Podium has completely transformed the way we communicate with our customers! The ability to engage directly via text messaging has been a game changer for us. Our team can quickly respond to customer inquiries, send reminders, and follow up on services all in one streamlined platform. The best part is that all phone calls and texts are automatically stored in each customer’s file, so nothing gets lost, and we can keep track of every interaction effortlessly. With Podium, I feel so much more connected to our clients. It allows us to stay on top of every detail, which gives customers confidence and shows them we care. Podium has not only improved our customer service but also boosted our team’s efficiency. Highly recommend it for any business looking to enhance customer communication and organization! ### 16. A Game-Changer for My Wedding Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Podium?** Using Podium has truly elevated the way I run my wedding business. What I love most is how seamlessly it combines communication and payments; two of the most important aspects of my day-to-day operations. The messaging platform makes it incredibly easy to stay in touch with clients. Whether I'm confirming details, answering questions, or sending updates, Podium allows me to communicate quickly and professionally, all in one place. On top of that, Podium’s payment system is a dream. It’s fast, secure, and simple for both me and my clients. I can send a payment link right through text, which makes the whole process so much smoother. No more chasing down checks or waiting for payment apps to clear Podium streamlined everything. Podium has become an essential part of my business, saving me time and giving my clients a better overall experience. If you're in the wedding industry (or any service-based business), I can’t recommend it enough! **What do you dislike about Podium?** One ongoing issue has been technical glitches. There are times when the platform doesn’t perform as expected, which can be frustrating when I’m trying to run a time-sensitive business. It doesn’t happen constantly, but when it does, it disrupts workflow and can impact the client experience. Additionally, customer support has been hit-or-miss. While some representatives have been helpful, others have been unresponsive or slow to resolve issues. When you’re depending on a service to manage real-time client interactions and payments, delays in support can be a real problem. **What problems is Podium solving and how is that benefiting you?** Podium is solving two major problems for my wedding business: inefficient client communication and slow, outdated payment processes. Before using Podium, keeping track of conversations across emails, calls, and social media was time-consuming and disorganized. Now, with everything in one place I can communicate with clients quickly, clearly, and professionally. It helps me stay on top of appointments, answer questions in real time, and deliver a more responsive client experience. On the payment side, Podium has made it much easier to send invoices and collect payments. Clients appreciate the convenience of paying through a secure text link, and I appreciate getting paid faster without the hassle of checks or third-party apps. Overall, Podium is helping me save time, stay organized, and improve the customer experience, which is incredibly valuable in the fast-paced world of weddings ### 17. Highly Recommend This Platform for Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need. **What do you dislike about Podium?** At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform. **What problems is Podium solving and how is that benefiting you?** Podium is allowing us to have great and timely communication with our customers. Customers are able to connect with us via text which allows us to repsond in a timely manner since our entire team has access to this - it not just a standard phone extension or email directly to one employee. ### 18. Streamlined Customer Engagement, Pricey but Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Khushi K. | Demand Generation Specialist, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Podium?** I really appreciate how Podium has simplified our customer interaction by acting as a unified inbox instead of juggling multiple apps. The biggest win for us has been the automated review generation feature. Its text-to-review prompt makes collecting feedback much easier and adds significant value by automatically handling reviews, so we don't have to remember. **What do you dislike about Podium?** Pricing, it's powerful but it's not cheap. It would be better if they had usage-based or volume-based tiers instead of bundles. **What problems is Podium solving and how is that benefiting you?** Podium simplifies customer interaction by acting as a unified inbox and adds value with its automated review generation feature, making feedback collection effortless. ### 19. Simple, Useful Tool for Customer Communication and Review Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil P. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Podium?** It is more useful stack tool we use mainly for improve how can we communicate with customer and texting customer directly from on platform feels simple and easy to send review request as well and the customer support is also good **What do you dislike about Podium?** so one thing which can we improve is pricing it feels little bit more expensive especially for small business startups like us **What problems is Podium solving and how is that benefiting you?** so it is solving the problem of slow and inefficient customer communication it also helpful and solving the problem of connect with customer and collect review easily and faster ### 20. Efficient Lead Generation, Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Deep A. | system architech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Podium?** I like that Podium is a pretty easy tool to use, especially for explaining to nontechnical people. It was a great experience exploring it. I also appreciate the AI suggestions that provide many options related to our category. **What do you dislike about Podium?** I think we have many types of products, and it's not quite sure. In the business of tattoos, we have needles, inks, and machines for tattoos. It would be helpful if Podium provided more categories. **What problems is Podium solving and how is that benefiting you?** I use Podium for lead generation, helping me target the right customer categories without worrying if our marketing is misaligned. ### 21. Podium has been an absolute game-changer for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan A. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** The card processing fees are super low, which saves us money month after month. On top of that, the communication tools, customer engagement features, and seamless integrations have made it easier than ever to connect with clients and boost our reputation. We’ve seen a noticeable increase in positive reviews and faster response times thanks to Podium. **What do you dislike about Podium?** Only thing I’d love to see improved: Sometimes when I send a payment link, it seems to get lost in the shuffle. I really wish Podium would make it more clear—like highlighting paid links and keeping unpaid ones white or unmarked so it's easier to track. **What problems is Podium solving and how is that benefiting you?** They solve the problem of interacting easily with clients . It’s like having a full customer service and marketing department in one smart, easy-to-use platform. **Official Response from Karina Aguirre:** > We're delighted to hear that Podium has made it easier for you to interact with clients and improve your customer service and marketing efforts. We appreciate your feedback about the payment links and will use it to enhance the platform for a better user experience. ### 22. Supportive Customer Care / 5 Star Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kenji I. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Podium?** Podium has truly been an asset to our business, and I am extremely grateful to their team. The ongoing support, especially from Steff, has been exceptional. The AI messaging functionality is fantastic, and the platform is easy to use and integrates smoothly. From start to finish, they have handled everything exceptionally well. **What do you dislike about Podium?** Every downside I have had with Podium has been addressed quickly and been met with a resolution. **What problems is Podium solving and how is that benefiting you?** It is allowing us to have an inbox with all our channels, send review invites and most importantly keep leads active with the AI chatbot! ### 23. Easy to Use, Great for Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** David H. **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** I like Podium for its ease of use, which made it straightforward to manage tasks like obtaining reviews and contacting customers. It's especially handy for texting back from reviews, helping me quickly address issues and thank happy customers. The setup was easy too. **What do you dislike about Podium?** Sometimes it runs slow. **What problems is Podium solving and how is that benefiting you?** I used Podium to easily obtain reviews and quickly identify customer issues, which helped in contacting upset customers and thanking happy ones. It's user-friendly and simplifies the texting process from reviews. ### 24. Podium App **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie R. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Podium?** Most of us in my company use Podium daily. I love that I can download the app and even monitor it when I'm not in the office if I need to. Being able to search for conversations via "Messages" or "Contacts" using a search term. The call recording has helped me numerous times in dealing with customers and being able to provide proof of certain details and conversations. The AI summary and auto-reply features are also very useful during hours the business is closed. **What do you dislike about Podium?** We are supposed to have the feature enabled where when you "Close" a conversation that has been assigned to you it goes back into the "Unassigned" inbox. However, we find that oftentimes even when we have closed the conversation it remains in our inboxes and then sometimes new requests from that customer can get missed, especially with co-workers that don't regularly monitor their inbox because they are not in the office everyday. The customer support from our designated support rep has not always been great too. **What problems is Podium solving and how is that benefiting you?** I love that the enabled a search feature. Also being able to assign conversations directly to the employee that needs to handle that specific situation. Having calls ring to different call groups has also been a huge help in making sure calls from our customers rarely get missed. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's app and call recording features helpful for your daily work; that's the experience we strive to provide. We appreciate your feedback, and we'll work to address these issues in future instances. ### 25. Podium Has Been A Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Christie P. | Client Care Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** We used to use a different program for texting clients and it was not especially user friendly. We got very overwhelmed after we had to make certain adjustments during Covid lockdowns. It was so easy to install and transfer all of our customers over, and we have never looked back! I especially love that I don't have to be in the office to use the program and find customers' information. And texting to pay has really helped us with following up on invoices. **What do you dislike about Podium?** All of my previous concerns were addressed and work beautifully! The only concern I have now is that I wish we could turn off the language filter. We are a vet, and therefore we have to use a lot of medical terms that get flagged as cursing so the message does not send. Please find a way to turn that off! **What problems is Podium solving and how is that benefiting you?** Podium has helped us increase our collection of open invoices with the reminder feature and texts to pays. We also get a lot more reviews from those reminders as well. **Official Response from Whitney Adamson:** > We're so pleased to hear that Podium has been a valuable tool for your business! We appreciate your feedback about the user interface and searching functionality, and we'll definitely take that into consideration for future improvements. We're glad to hear that Podium has helped you increase invoice collections and generate more reviews. Thank you for sharing your experience with us! ### 26. Centralized Messaging and User-Friendly Interface Make Podium Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Vanka G. | Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Podium?** Podium's centralisation of customer messaging in one location is appealing to me. Payment options, reviews and text messaging are user-friendly also the user interface is very clear and easy to use. **What do you dislike about Podium?** For small businesses, the pricing seems a little excessive, and some advanced features call for more expensive plans. Also occasionally delays message sync. **What problems is Podium solving and how is that benefiting you?** Podium facilitates the management of customer reviews and text messaging on a single platform. It decreases the need for multiple tools and boost customer engagement. ### 27. Great customer service & awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan R. | Co-founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Podium?** Been using Podium for a few years now, primarily for Webchat. However, like most software, I never really took advantage of the “other 95%” at my fingertips… until Angelica (our account manager) gave us a little prod 🤣 Gel goes above and beyond to ensure not only are we aware of ALL the capabilities of the software, but also spending time to understand our business and finding ways to maximise what we’re already paying for to assist our business excel both via revenue growth & customer service (not to mention streamlining our business). It’s not often software providers take the time to proactively support a customer and for that reason I have no problem in recommending Podium 🙌🏽 **What do you dislike about Podium?** Would love for it to be free! No dislikes as yet **What problems is Podium solving and how is that benefiting you?** Automation reduces workload on staff as well as efficient communication with customers **Official Response from Karina Aguirre:** > We're thrilled to hear that Angelica has been able to provide you with exceptional support and help you maximize the capabilities of our software. Thank you for recommending Podium! ### 28. Game changer for small businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin V. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Podium?** It makes communication between customers and team members a breeze! It upgraded our customer service with the ability to allow multiple team members jump into call queues from where ever they were located. Previously went spent forever playing phone tag and forwarding messages between multiple phone lines. It also allows for seamless customer follow ups with little work on our end! **What do you dislike about Podium?** Would love the ability to “soft transfer” calls rather than just sending them through cold to the next team member. **What problems is Podium solving and how is that benefiting you?** Team communications and organization of customer needs and follow ups. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with Podium! We're glad to hear that our platform has upgraded your customer service and improved team communication. We understand your feedback and will take it into account for future enhancements. ### 29. Effective for Finding Quality Leads, but Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tyric H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** Podium has been very effective in helping me find high-quality, usable leads. **What do you dislike about Podium?** The automatic renewal process is difficult to cancel, especially since the terms are not clearly explained. **What problems is Podium solving and how is that benefiting you?** Podium has been beneficial in both attracting new clients and retaining existing ones for my business. ### 30. Podium has completely changed the way I sell! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Retail sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I don't have the best memory, so texting descriptives and pictures of all products my clients are interested in has resulted in much more organized follow up. Clients are able to reach out to me anytime they have questions, concerns, information for me, or are ready to purchase. A previous manager once joked that I sold more furniture from home using Podium than some of my coworkers sold while on the sales floor! **What do you dislike about Podium?** There is no option for creating my own templates that can be customized to each clients situation **What problems is Podium solving and how is that benefiting you?** Podium gives me a platform to work through and follow up on customer needs without having to rely on my memory capacities. It also gives my clients a method of contacting me 24/7 without me having to share my personal contact information **Official Response from Karina Aguirre:** > Thank you for sharing your experience! We're glad to hear that Podium has helped you stay organized and accessible to your clients. We understand the importance of customizable templates and will keep that in mind for future improvements. ### 31. All Customer Messages in One Place, Effortless Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Shivani K. | Senior Accounting Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** We get all customer messages in one place and easy to receive money **What do you dislike about Podium?** It is expensive and limited customization **What problems is Podium solving and how is that benefiting you?** It bring texts, websites chats, and more in one inbox. It helps in receiving payments through links ### 32. Podium Review...working well! **Rating:** 5.0/5.0 stars **Reviewed by:** Vermont V. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** Easy to use. Generates truly valuable leads. Reduces phone calls. **What do you dislike about Podium?** Honestly, the sales staff is pretty aggressive. We would have signed on a lot earlier if we hadn't been called SO aggessively. I'd tone that down. Our representative has changed like 4 times this year and each time we get a call from the new person wanting to sell us more features. So it's the aggressive marketing that gives us the reservations...but the service is working very well for us! **What problems is Podium solving and how is that benefiting you?** Customers want immediate answers to product questions and other questions when browsing our website. Podium allows them to instantly ask their questions and get answers quickly. Our phones rink constantly so getting through can be hard and Podium takes pressure off. **Official Response from Karina Aguirre:** > We appreciate your feedback and are glad to hear that Podium is working well for you in generating valuable leads and reducing phone calls. We apologize for any aggressive sales tactics and multiple representative changes. We will address these concerns internally to ensure a better experience for you in the future. ### 33. I love podium!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kourtney M. | Sales professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** Podium makes it so easy to communicate with my clients but also if I’m not able to be there my colleagues are able to pop in and help it adds to the overall team work flow and I’m just happy to have such an easy platform to use! **What do you dislike about Podium?** Only thing i don’t like about podium is it can be hard to find people I’ve messaged by name when in on my mobile app. **What problems is Podium solving and how is that benefiting you?** Communicating with customers that are not in front of you and i don’t have to share my personal number it helps me keep my work messages in a work account **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium easy to use and that it helps with team communication and workflow! ### 34. Podium adds value to many different areas of my business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Podium?** Podium is gre3at in a few areas for our business. Webchat works seamlessly and our customers like the interface, SMS bulk messaging is a key party of our marketing approach. Additionally customers can make payments to us after an SMS prompt. Sam our key contact is always there to help. **What do you dislike about Podium?** None really the whole process just works. If I ever have an issue my account manager Sam sorts it **What problems is Podium solving and how is that benefiting you?** It is keeping my web customers happy by providing a seamless communication stream. Also my reviews have gone from 68 when I started to now over 1000 at 4.9. Part of the reason for this is that podium links to our software so only the most likely positive reviews are sort. **Official Response from Karina Aguirre:** > Thank you for your feedback! We're glad to hear that Podium has been effective in multiple areas of your business, from webchat to SMS marketing and payment prompts. It's fantastic to hear that the platform has contributed to an increase in positive reviews for your business. ### 35. Seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | General sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Podium?** Ease of use. Ease of understanding. Efficient support staff **What do you dislike about Podium?** Can't think of anything I don't like. It's all easy **What problems is Podium solving and how is that benefiting you?** Managing consumer reviews, replying with approrpiate comments, responding to customer emails in a timely manner ### 36. Needs Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Caitlyn S. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Podium?** Podium is great for sending campaigns and linking to Salesforce. I really like being able to have multiple locations and view all or filter by them. **What do you dislike about Podium?** Jerry the AI agent is extremely frustrating and consistently gives out wrong information even after corrections. I would also like more options for filters including choosing to see things by multiple specific locations at one time. **What problems is Podium solving and how is that benefiting you?** Podium is helping us communicate with our customers outside of our busy phone lines. Our customers love the convenience of being able to text us. **Official Response from Karina Aguirre:** > We're happy to hear that Podium is helping you communicate with your customers and provide the convenience of texting. We are grateful for sharing your feedback with us. Your feedback will be used to make necessary improvements. ### 37. Our team benefits from improved customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Clemence L. | Client Relations Director, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Podium?** I truly adore how Podium streamlines the customer feedback management process. Using the review tracking has made it easier to track and control our online reputation. It is not necessary anymore for us to go through several different platforms to track reviews as we just do in one dashboard. It has assisted us in getting back time to negative reviews and hence has helped us in increasing customer satisfaction and retention. And it really is such a simple yet has been such a big impact for our workflow. **What do you dislike about Podium?** However, I noticed that Podium can be a bit overwhelming at times trying to keep up with large amounts of messages. While it all exists on one platform, a great number of inquiries can still be a lot to keep track of. Often the sheer size of the messages keeps us from prioritizing or responding quickly and it will impact our efficiency. **What problems is Podium solving and how is that benefiting you?** Now we have greatly improved the ability for us to respond to customer inquiries at a faster speed. Customer communication is routed into one tool, meaning we aren’t having to switch apps or platforms. We have been able to reach this efficiency which enabled us to give a much better customer experience, mainly in those sectors where the quick response is an ultimate one. Having the ability to get multiple channels in one place has freed me up to be more productive when I’m handling customer service. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with using Podium to track and control your online reputation. We understand that managing a large volume of messages can be challenging, and we appreciate your feedback. We're committed to continuously improving our platform to help our users effectively handle customer inquiries. ### 38. POdium : Great tool for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jacaranda S. | Executive Treatment Coordinator Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Podium?** I love that I can blast email many people at one time. I also like the fact that I can assign my patient to me so I get their responses quickly. It's a great feeling to know that Podium is HIPAA compliant for my patients who want to pay online or send personal information. **What do you dislike about Podium?** For me, my experience has been a positive one. I do not have any complaints. **What problems is Podium solving and how is that benefiting you?** The ease of texting vs calls . Patient are more apt to answer and communicate. **Official Response from Karina Aguirre:** > We're glad to hear that you are enjoying the ability to blast email and assign patients to yourself for quick responses. It's great to know that you find Podium's HIPAA compliance beneficial for your patients' needs. ### 39. Helpful Tool for Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle H. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I thought podium was wonderful for communicating with multiple clients at any given time and provides an interface to send reviews and promotional items with ease. **What do you dislike about Podium?** Podium App is not my friend. I would like to be able to click on a notification and be sent to that conversation with that client. I do not want the app to open to whichever client I spoke to last when I click on specific notification. **What problems is Podium solving and how is that benefiting you?** All clients in one place. and I enjoy having access to review directly. **Official Response from Karina Aguirre:** > It's great to hear that Podium is helping you keep all your clients in one place and providing direct access to reviews. Thank you for sharing your experience! ### 40. User friendly and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Podium?** Improvement in customer response time. Seamless integration with our service software Fieldedge. Customer support has been outstanding and it was seamless to implement with our current systems **What do you dislike about Podium?** The only downside currently is the lack of certain features in the mobile app. The mobile app is still great and our techs us it on a daily basis. I also understand it was recently released and they are continuing to release updates and add features. **What problems is Podium solving and how is that benefiting you?** Customer responses times have decreased and with everything being recorded in one spot, emails, texts, social media messages, etc. no one is slipping through the cracks. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium user-friendly and cost-effective. We appreciate your feedback on the improvement in customer response time and seamless integration with Fieldedge. We understand your concerns about the lack of certain features in the mobile app, but we are continuously working on updates and adding new features to enhance the user experience. ### 41. Great for text communication with guests **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Podium?** Ease of use across our entire office. Great notifications and review platform **What do you dislike about Podium?** None. We have found Podium to be exactly what we needed **What problems is Podium solving and how is that benefiting you?** gives us instant communication and a place to track communication with our guests ### 42. A Smart Investment in Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** We've been using Podium for over a year now, and it's become one of those rare tools that quietly improves the way we do business every day. Features like assigning calls to specific team members have given us clearer lines of responsibility, boosting both productivity and personal accountability across the board. Just as importantly, their tech support has been excellent—prompt, knowledgeable, and genuinely helpful. And as any good investment should, Podium keeps getting better with time. The steady rollout of new features shows us they’re building for the long term. We're glad we got on board early. **What do you dislike about Podium?** While our overall experience with Podium has been positive, it's worth noting that we’ve encountered a few minor bugs along the way. Most recently, we noticed that all of our previously assigned calls unexpectedly reverted to an unassigned status, which caused a bit of temporary confusion within the team. While issues like this haven’t been common, they do highlight the importance of continued platform stability as the system evolves. **What problems is Podium solving and how is that benefiting you?** This is a redundant question, please see my other response. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has had such a positive impact on your business! It's great to know that features like call assignment have improved productivity and accountability for your team. We're also glad to hear that you've had a positive experience with our tech support. We appreciate your feedback about the minor bugs, and we're continuously working to improve platform stability to ensure a seamless experience for all our users. ### 43. Podium is a must have tool for my small business! **Rating:** 5.0/5.0 stars **Reviewed by:** LeaNete P. | Agency owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I love that I can schedule texts to be sent at different times or days. I also really like that I can create my own templates and send bulk messages. **What do you dislike about Podium?** Some texts from clients are delayed when accessing on my mobile app. **What problems is Podium solving and how is that benefiting you?** Texts from clients are automatically added to my CRM. This saves me from spending too much time adding notes about the conversation with the clients. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been a valuable tool for your small business! The ability to schedule texts and create templates for bulk messages are definitely popular features among our users. ### 44. Poor Service at a premium price. **Rating:** 2.5/5.0 stars **Reviewed by:** Joel S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium is a highly effective tool for customer communication, especially for managing texting and messaging interactions. It allows for seamless engagement with customers without the need for traditional phone calls, which can be time-consuming and disruptive. By streamlining communications into one platform, Podium helps improve response times and ensures that messages are clear and organized. It’s especially useful for businesses that want to maintain high-touch customer interactions efficiently. **What do you dislike about Podium?** While Podium offers helpful texting and messaging tools for customer communication, its service has significant drawbacks. Texting can be unreliable, and any service interruptions are often blamed on the customer, even when they may result from Podium's third-party vendors. Setting up their phone system was challenging and far from streamlined, adding unnecessary frustration to the onboarding process. In cases where issues arise, be prepared to invest considerable time—sometimes up to 8 hours—assisting Podium’s tech support in troubleshooting their own software problems. For example, when they recently sent three cordless phones, only one worked. After multiple troubleshooting attempts and hours of my time, they proposed using FaceTime to continue diagnosing the problem—a clear sign that the phones hadn’t been properly configured before shipment. Based on my experience, I cannot recommend Podium’s phone service. The setup has been extremely cumbersome, and their technical support lacks the expertise and responsiveness needed to resolve these issues efficiently. **What problems is Podium solving and how is that benefiting you?** Responding to consultation requests. Folloup and scheduling installation of products. ### 45. Superb Mass-Messaging and Payment Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan B. | Sales and Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium makes writing sales remotely so easy, it's almost a preferred method for our customers. Sending secured payment links is easy, managing daily sales is a breeze, and the texting feature is superb; creating text campaigns is easy kind of fun. If your brain is fried from other work, their new AI writing tool helps get things started for you. **What do you dislike about Podium?** The search function for searching messages is weak and often does not find what I am looking for, and it would be most helpful if the images customers send us could be compiled into one place, becuase often we get pictures sent to us but they get lost over time. **What problems is Podium solving and how is that benefiting you?** Podium saves us time at the business, and it saves our customers' time outside. It tracks reviews, sends reminders, and tracks daily sales automatically. It saves our customer's time by allowing us to text them as an official business, and allows peiople who are in a hurry to pay on their own time by sending them payment links. **Official Response from Whitney Adamson:** > We're thrilled to hear that you find Podium's mass-messaging and payment platform so beneficial for your business! We appreciate your feedback about the search function and image compilation, and we'll definitely take that into consideration for future improvements. ### 46. Very helpful & streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** emma h. | Sleep Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Podium?** I love how all work within Podium streamlines to our internal system. I also love the review options and templates. **What do you dislike about Podium?** Could be an internal company issue, but I don't like how the reviews generate an automatic follow up. It feels a little robotic to customers. **What problems is Podium solving and how is that benefiting you?** Reviews. Templates that can be shared across stores and employees. Ability to add notes. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium helpful and streamlined! We aim to provide a boost to all kinds of businesses. Not only that, but we appreciate your feedback and will take it into consideration for future improvements. ### 47. Love Podium! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Reservations Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Podium?** Podium is easy to use for our text messages from our customer base. The messages are easy to sort and see which ones have been answered and which ones are new. Our whole team can read the text messages at the same time. Podium has a feature where it shows if someone else is responding so customers don't get duplicate messages from the team. We have multiple inboxes on Podium for different groups within our organization, keeping tasks easily assigned to the correct groups. We use Podium all day every day and it's made communicating so much easier with our clients. There is also an instant message feature to be used for internal communications which is great that we don't have to stay logged into multiple programs. **What do you dislike about Podium?** My only complaint was a recent release that completely changed the user interface with no notice. If there was notice, it was easy to miss. My whole team was in disarray that day. **What problems is Podium solving and how is that benefiting you?** Podium solves our chat and text issues with our guests. It's been an easy to use program to solve this daunting issue. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has been such a valuable tool for your team's communication with customers and internal collaboration. We appreciate your feedback about the recent user interface change, and we apologize for any inconvenience it may have caused. We'll take this into consideration for future updates. Thank you for choosing Podium! ### 48. Great and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Podium is very easy to use and very effective. It is the best way to contact people and have them contact us directly. The use of templates is very useful in sending out similar messages to many people. I have it on my computer and my phone. We send the links for Google reviews and we can respond directly to those review from Podium. **What do you dislike about Podium?** Sometimes the website doesn't give a notification until later. And sometimes it will say there is an unread message when there is nothing there. But a good refresh every once in a while gets it going again. **What problems is Podium solving and how is that benefiting you?** Podium solves the problem of the dificulty of people getting ahold of us. The phone team is in a different city and people want to talk directly to our store. Podium solves that problem where we can communicate and there is a centralized history of the communications. ### 49. Excellent Platform for Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Podium?** The platform is user-friendly and integrates seamlessly with our existing systems, making it easy for our team to respond to customer inquiries quickly and request reviews at key moments in the customer journey. **What do you dislike about Podium?** I like everything about Podium. Very user-friendly and easy to navigate around **What problems is Podium solving and how is that benefiting you?** Quicker way to communicate with custlmers **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been a user-friendly and seamless platform for your team to engage with customers and request reviews. Thank you for sharing your positive experience! ### 50. By Far the Best Customer Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melody J. | Director of Institutional Sales, Fundraising and Events, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** Years ago, my company integrated Podium's communication tool into our company's website, and the team was thrilled with the results! We used the platform every minute of every day, and it transformed how we interacted with customers, making communication seamless and efficient. Later, we decided to try another communication/reputation management tool. We saved a little money, but the platform was clunky and glitchy—basically a mess. It became so frustrating that the team began to complain, and it was evident that we needed to switch back to Podium. We switched back to Podium because of the smooth, user-friendly interface, which allows customers to reach out via chat and text. Getting messages from our website has added a fantastic way for us to connect with customers! All the messages come straight to an easy-to-use inbox that our team can access. This means that everyone can jump in and help out with any questions or issues that come our way. These features help us respond in a timely manner and ensure no inquiry slips through the cracks. Other impressive aspects of Podium include its ability to improve our reputation. We can send customers ready-made review templates or create our own. We can also track customer interactions and gain valuable insights into our communication patterns, helping us refine our approach. Podium has dramatically improved our communication strategy. It makes it easier to connect with our customers and encourages a more responsive and engaging customer experience. I highly recommend it to any business looking to elevate its customer communication! **What do you dislike about Podium?** When our company first started using Podium, the customer support appeared personal, almost heartfelt. It seemed the support team genuinely cared about our team's opinions and satisfaction. After years of use, this attention to detail slipped a bit. However, to be fair, we haven't had an issue in quite a while--this issue may have improved. **What problems is Podium solving and how is that benefiting you?** Podium solved a problem we didn't realize we had: losing potential customers who visit our website. We receive an astronomical number of messages regarding products and services, and the chat option is unintimidating option for customers. With Podium's easy-to-use tools, our company has improved sales across all departments. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has had such a positive impact on your company's communication with customers! We're glad to provide a seamless and efficient platform for connecting with your customers and managing your reputation. Thank you for recommending us! ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?filters%5Bsentiment_snippet%5D=1502803&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A49%3A19+-0500&secure%5Bsession_id%5D=c8d73790-d9d4-41c6-8a44-8ff4cb16c4a7&secure%5Btoken%5D=28fe8a3e35b838cce3de2554e985df18d875bcba5b00f8682a5735a39ee17f3b&format=llm_user) ## Podium Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CDK](https://www.g2.com/products/cdk/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DealerSocket](https://www.g2.com/products/dealersocket/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) ## Podium Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Video Chat - Generative AI **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Channels** - Social Media Integration - Website - Text Message (SMS) - Other - Multi-Channel Marketing **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Platform** - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - API Integration - QR Codes **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Advanced Features** - Hold Music - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)