--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2136 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2136 scale: '5' date_modified: '2026-09-28' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Podium Reviews **Vendor:** Podium **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,136 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Podium Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2. ## Podium Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Podium's **ease of use** and intuitive design to significantly enhance their business operations and efficiency. (358 reviews) - Users appreciate Podium for its **user-friendly interface** and effective communication features that enhance business operations. (326 reviews) - Users highly value Podium's **unified communication** , seamlessly integrating multiple messaging platforms for streamlined customer engagement. (291 reviews) - Users love the **easy communication** with customers via Podium, enhancing real-time interactions and improving service insights. (287 reviews) - Users rave about the **fantastic customer support** from Podium, enhancing business operations and satisfaction significantly. (213 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews) - Client Interaction (193 reviews) - Messaging Features (191 reviews) - Features (144 reviews) - Simple (130 reviews) **What users dislike:** - Users find **messaging issues** with Podium, struggling to manage a high volume of inquiries effectively. (86 reviews) - Users express concern over **missing features** in Podium, hindering effective service management and customer engagement. (84 reviews) - Users find Podium's **limited features** challenging, particularly with tracking messages and lack of integration options. (71 reviews) - Users find Podium's pricing to be **excessive** , deterring small businesses from fully utilizing the platform. (70 reviews) - Users report **poor customer support** , facing aggressive practices and frustrating cancellation processes that sour their experience. (63 reviews) - Call Issues (50 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Cost (46 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews) - High Cost (43 reviews) ## Podium Reviews ### 1. Easy Navigation and Fewer Missed Calls—Now Running Smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Carol Z. | Controller, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like how easy it is to navigate, and I appreciate that we’re not missing opportunities because of missed calls. I’ve also gotten a lot of help from our CSM in working out the bugs in the interface, and since then everything has been running smoothly. **What do you dislike about Podium?** It’s a bit expensive, and the AI can struggle at times with accuracy, but many of these issues have been resolved over the last few months. One thing I still wish it had is integration with Sage 300CRE. As it stands, we have to do a lot of the backend data entry ourselves, which is time-consuming. **What problems is Podium solving and how is that benefiting you?** The biggest solution Podium has provided for us is making sure we aren’t missing calls. We’re a small office, but it can get incredibly busy, and calls used to slip through the cracks. Now we have a call log, and we can revisit conversations when we need clarity. That alone has become invaluable to our day-to-day operation. ### 2. Podium Makes It Easy to Revisit Customer Calls and Honor Promises **Rating:** 4.0/5.0 stars **Reviewed by:** Shana W. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** The most helpful thing about Podium is being able to revisit recorded conversations with customers, which helps us make sure we’re staying true to our standard business practices. If a customer was promised something and a coworker realizes it isn’t part of our normal policy, we can go back, review the call, and still honor what was promised. **What do you dislike about Podium?** I often have to switch between the app and the desktop platform. When I do, I find myself constantly refreshing the browser because it doesn’t consistently update automatically. **What problems is Podium solving and how is that benefiting you?** Podium helps bring to our attention customers we may have unintentionally forgotten about. When things get hectic, it’s easy for us to lose track of conversations we were already having, and Podium sends an alert that clearly shows which customers are still waiting for a response. ### 3. Podium Streamlined Our Multi-Channel Communication with Fast, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** As a small business with a small team, we receive messages from several sources, including text, calls, Yelp, website inquiries, and more. Podium has helped us create a more seamless communication process that everyone on the team can see, use, and adjust as needed. The automations and AI have also helped us provide faster, more thorough service to customers, and we no longer have to sort through every channel to track down client info, job status, and other details. We have run into some challenges training the AI to align with our performance expectations, but we’ve realized there are still some settings and details we don’t fully understand yet. After meeting with the Podium support team, we feel confident we can build a structure that’s more consistent and reliable. Overall, the Podium support team has been incredibly responsive, easy to work with, and knowledgeable about their services. **What do you dislike about Podium?** It’s an expensive service, and it costs a lot for our small business. At times, we find ourselves questioning whether certain parts of the service are worth keeping, especially because we’ve run into frustrations with customers who aren’t accustomed to AI. As a local, family-owned business, we’ve received reactions that aren’t very enthusiastic about the automations we’ve put in place. Many customers get frustrated when they can’t reach a human right away, and that definitely affects how we think about its value for our company. **What problems is Podium solving and how is that benefiting you?** Before Podium, we often ran into internal miscommunications about job status, customer requests, and other important details. Now that we have a central hub, the entire team can stay in the loop without wasting time tracking down the one person who might have the latest update. Having all correspondence between our company and the client in one place also removes the guesswork and makes it much easier to keep everyone aligned. ### 4. AI Responsiveness and Functionality Shine **Rating:** 4.5/5.0 stars **Reviewed by:** 1st Due S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like that Podium eliminates the need for me to constantly respond to text and phone calls during and after working hours. I appreciate the AI's ability to respond on my behalf, which is quick and responsive, providing our customers with a real, human-like interaction. The AI's adaptability to our company and its ability to change verbiage based on my suggestions is impressive. The initial setup process was pretty easy, and with the training I received during onboarding, I can manage most tasks independently. **What do you dislike about Podium?** I'd like to see some improvements in integrating features between the app and the desktop. On the app, I can mostly just text and call, but I don't have the admin capabilities that I have on the desktop side. The desktop version allows me to access settings, change voice and text options, and modify what the AI says in text threads. It would be great to have more of these features available in the app as well. **What problems is Podium solving and how is that benefiting you?** I use Podium to handle customer communication efficiently, as it eliminates the constant need for me to respond to texts and calls, both during and outside of work hours. The AI quickly responds on my behalf, providing personal and knowledgeable replies that sound human-like. ### 5. Essential Communications Made Easy with Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like that Podium has everything on the main dashboard, and I can easily look back at our phone conversations, even answering the phone from anywhere by linking it to my cell phone. Their AI assistant is super helpful when we can’t get to the phone, responding via text until we can help. The text AI, review link, and technician notifications are all beneficial features, eliminating manual work by automating and tracking processes. I also appreciate Podium's ability to link with Fieldedge to create a unified system, which is cost-efficient and comes with marketing features. Additionally, Podium's customer support is very responsive, quickly addressing any issues I encounter. **What do you dislike about Podium?** There really are not any areas that I dislike on Podium. It's pretty user-friendly. When I first started, there were a couple things I wanted to change like some of the verbiage of AI Assistant, and all it took was a text or a phone call and they had it changed immediately. Their customer support is very quick to respond to any need I have so I can't say I'm unsatisfied with anything at this point. I did hear there was some initial problems with the setup and we were without a phone system for a short period, but they worked hard to resolve it. Sometimes things don't go quite like you want. **What problems is Podium solving and how is that benefiting you?** Podium's phone service and AI assistant enhance communication by handling calls when we can't and respond via text. It streamlines customer interactions with automated notifications and review links, reducing manual tasks. The main dashboard keeps everything organized and allows handling calls from anywhere. ### 6. Comprehensive All-in-One Platform with Room for AI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Dan C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like Podium's shared customer communication inbox and shared calendar, which really help keep things organized. The AI voice and text functionality is pretty cool and adds a lot of value. I appreciate the payment flexibility they offer with options like card reader, tap-to-pay, text to pay, and affordable ACH. Having most of our office functions consolidated into one place is a big plus since we used to rely on multiple software products, and it's nice to have it all together now. The onboarding process, although involved, was well-supported with lots of Zoom calls, and the team kept us engaged without letting us feel forgotten. Their help kept everything moving smoothly, and the customer success managers have been really supportive. **What do you dislike about Podium?** Podium's Voice AI struggles with handling fast talkers or people who interrupt a lot during conversations. It'd be nice if the Preventative Maintenance Voucher could automatically link to the schedule and use the voucher upon visit completion. Currently, we have to manually adjust the voucher count to indicate usage. Seeing a proposal before sending it to a customer is cumbersome. We have to save it, hit the download as PDF button, and a print dialogue box appears, which is too many steps just to preview something. Additionally, this preview process jumbles the proposal options out of sequence. Also, we've experienced frequent turnover with our Customer Success Managers. Although they are usually promoted, leading to new relationship building each time, we wish there was more longevity in these roles to maintain consistency. **What problems is Podium solving and how is that benefiting you?** Podium consolidates our office functions into one place. We switched to it for its comprehensive suite covering phones, billing, payment processing, and more. It has unlimited seats, unlike our previous software, and lets us manage everything seamlessly, saving us both time and hassle. ### 7. Streamlined Communication with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Evan R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I really appreciate the AI text agent and the AI voice agent in Podium, which take the pressure off us by automating responses to customers, meaning we don't have to constantly monitor our inbox. It was a relief, especially since before Podium, responding to customers sometimes took forever because we weren't always available. Also, I find Podium less expensive than other FSMs on the market. It lets us stay on top of things and communicate well with customers. Our implementation manager has been awesome, really receptive to feedback, and always willing to help, making the transition and setup process smoother. **What do you dislike about Podium?** The initial data load with Podium was a bit tricky, and we're still working some things out on that. There were also some issues with data loading and taxes, as well as integration with QuickBooks, which could have been caught sooner. The inventory module and the online scheduling features are areas that could be further built out and enhanced. They're pretty good now, but I'd love to see Podium develop some of the nice-to-have features that others like ServiceTitan offer in the future. **What problems is Podium solving and how is that benefiting you?** Podium streamlines customer communication, helping us manage calls, texts, and reviews effectively, and allows techs to handle invoicing and documentation. The AI agents reduce our workload by automating responses, enhancing our response time. It's more economical than competitors, aligning with our business priorities. ### 8. A multi-facet solution **Rating:** 3.5/5.0 stars **Reviewed by:** Ralph G. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** Podium provides our company with several tools that help in different areas of our business. All the tools are easy to use, help us provide better customer support, and provide several features. The chat, text marketing/communication and review platforms are all tools we use every day. **What do you dislike about Podium?** We don't currently have any complaints about the tools were are using. **What problems is Podium solving and how is that benefiting you?** Podium provides us with the ability to receive communication from multiple platforms. ### 9. Intuitive, Reliable, and Streamlined Automation with Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** User interface is very intuitive and easy to train new team members on how to use the software. Overall performance and reliability has met expectations. Integration with our Field Management Software has streamlined messages for appointment reminders, and allowed automation for review invitations and follow-ups. **What do you dislike about Podium?** No major complaints about the software, the only dislike I would mention is not really anyone's fault. With any growing company, team members are moving around and into different roles. Our account manager has changed multiple times since we joined with Podium. They have all been great, but a bit more consistency would be nice. **What problems is Podium solving and how is that benefiting you?** More streamlined phone/text messaging service that integrates seamlessly between the office and technicians in the field. We are able to integrate all of that communication into one platform for easy tracking. ### 10. Podium Transformed Our Agency Communication with Seamless on Demand Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Kenya A. | Insurance Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Podium?** Podium has been an incredible and reliable asset for our agency: Showery Insurance, offering an intuitive UI and seamless integrations that completely eliminated our manual data entry. The platform's amazing performance ensures our agents receive real-time notifications, which is crucial when handling time-sensitive quotes and claim notifications from the client. We've seen an undeniable ROI through a massive spike in our Google review volume and inbound local leads. Additionally, the smooth onboarding process and helpful support team made getting our text lines compliant completely stress-free. From its smart AI-assisted features to its reliable dashboard, Podium is the ultimate communication tool for a modern insurance agency. **What do you dislike about Podium?** While Podium is a powerful tool, the steep monthly pricing can be difficult for a local agency like Showery Insurance to justify if every feature isn't being aggressively utilized. Our biggest hurdle has been integrations, as the platform lacks deep, native connectivity with specialized insurance management systems like Applied Epic or AMS360, requiring complex workarounds. Additionally, the dashboard can feel cluttered for our agents, and the text format frequently struggles with sending the large PDF policy documents central to our workflow. We also found that the AI-assisted response tool lacks the specific industry nuance required for complex insurance terminology, requiring heavy manual editing from our team. Finally, while their support is helpful, the onboarding process lacked a deep understanding of the strict TCPA compliance and opt-in regulations unique to the insurance sector. **What problems is Podium solving and how is that benefiting you?** Before Podium, Showery Insurance struggled with scattered client communication and an invisible online presence because our agents had to juggle multiple platforms and manually chase down reviews. Podium’s unified inbox and automated integration solved this by centralizing all text, web, and social inquiries into one dashboard while automatically triggering review requests the moment a policy is bound. Its high-performing text delivery completely eliminated the friction of telephone tag, allowing us to gather crucial client data and bind coverage in minutes rather than days. The resulting spike in our Google review volume drastically boosted our local SEO, delivering an undeniable ROI by driving a steady stream of inbound leads to our agency. Finally, features like AI-assisted draft replies and standardized templates have streamlined our onboarding process, allowing our team to handle high message volumes swiftly and professionally. ### 11. Podium’s AI Assistant Saves Us Time and Makes Scheduling Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** We love Podium for its AI assistant. It has helped our company immensely by scheduling appointments directly into Housecall Pro, and it has saved us a lot of time because “Olivia” can handle many issues without our intervention. If we ever need help, Support is very responsive. The software is also very user-friendly, so a lot of the day-to-day work feels easier and more manageable. **What do you dislike about Podium?** It's a little pricey, it's the one downside. **What problems is Podium solving and how is that benefiting you?** We have had issues in the past with leads slipping through the cracks or responding after they found another company for assistance. Our AI assistant performs well and responds to leads from our website extremely quickly, which helps us get our foot in the door before they have a chance to go to another company. ### 12. Fees less like a review collection tool and more like a digital front desk **Rating:** 4.0/5.0 stars **Reviewed by:** Neelakshi S. | Data Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 27, 2026 **What do you like best about Podium?** What I liked most was how easy it made customer communication in one place we were getting messages from different channels before and it become Messy pretty quickly. Podium help organise reviews, texts and customer interactions without needing to jump between tools all day. The tool is very easy to use and smooth interface and the review request feature also work the better than I expected we started getting more customer feedback consistently after using it for a week. **What do you dislike about Podium?** As such no dislike in this platform but the pricing can feel a bit High like especially for small businesses that may not use every feature included so I guess pricing can be better for small businesses and freelancer. **What problems is Podium solving and how is that benefiting you?** After using the podium now the process feels more centralised and its like easier for the team to stay on top of customer interactions. And we have also noticed and increase in online reviews, which has a help build more trust with a new customer finding us online. Before podium me and my team was switching multiple tools but now in podium we can do everything what we want. ### 13. Effortless Customer Interaction, But Needs Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Chandell C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like that Podium instantly picks up missed calls and starts responding, even though it can be a bit much at times. The automatic Google reminder is also great, and I find the texting feature with customers very valuable. The initial setup was pretty good, and it's more affordable than what we used before. I also use it with Housecall Pro. **What do you dislike about Podium?** Sometimes Podium's feature to respond to missed calls is just too much. It also repeats questions to customers who have already answered them, like asking if they are the homeowner even when they are existing customers. **What problems is Podium solving and how is that benefiting you?** I use Podium to ensure my team collects reviews even if they forget and to text customers, which helps streamline communication and missed call handling. ### 14. Efficient Customer Interaction with AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I really appreciate how easy it is to follow up with customers using Podium. The AI assistant is great for ensuring calls are answered and helps alleviate the frustration of unanswered calls by speaking with customers. Texting is another feature I love because it allows us to communicate without having to wait for each party to be free to talk. Also, Podium's pricing is cheaper, and I find the interface a bit easier compared to what we used before. **What do you dislike about Podium?** The AI sometimes gives incorrect answers when speaking with customers, which is a bit frustrating. Also, the initial setup of Podium was quite difficult. We had a lot of hiccups to get through, almost making us go back to RingCentral. The customer service reps took a while to address all our concerns, taking about six to seven months to resolve issues. **What problems is Podium solving and how is that benefiting you?** Podium helps identify callers and uses an AI assistant to handle calls, reducing missed calls and customer frustration. It also allows easy follow-up through texting, letting us communicate efficiently without needing verbal conversations. ### 15. Revolutionized Our Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar c. | Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I love how Podium has been a game changer for our HVAC business. It helps us respond to customers instantly, even when we miss calls, which has increased our job sales. The text feature is incredible and the auto response from the AI is perfect for handling multiple calls or text messages. I also appreciate how Podium helps us engage with customers and provides quick and easy results. I give this company 5 stars and beyond for their service. **What do you dislike about Podium?** Phone line could be better; they often come in choppy, and sometimes we have to hang up from the customer and call again. Just better reception. **What problems is Podium solving and how is that benefiting you?** Podium has been a game changer for our HVAC business. It helps us respond instantly to customers, even when we miss calls, and the AI's auto response is perfect for managing multiple interactions. We've seen an increase in job sales and find it delivers quick and easy results. ### 16. Effective Customer Communication, But Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** MARY K. | Agency Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recording and transcript features are essential for us in the insurance world to avoid misunderstandings. I used the transcript feature just the other day to clarify a customer's coverage request. The central location for customer communication with phone recording and transcripts is also a big plus. **What do you dislike about Podium?** I think it is more of an EZLynx issue but it does not integrate with Podium. Also Podium's tech support is not always the quickest to provide answers and neither is our customer success rep. It would be great if they had a steady employment model, we've had a variety of customer success reps. One point of contact would be nice. They also do not support the Yealink T57W which we use, although they said it's compatible and it does work for us but they will not support it. Lastly, they need to improve the phone reports section, especially for things like hold times. The initial setup was a little messy because they did not notify us when we would be making the switch so our phones just went offline. **What problems is Podium solving and how is that benefiting you?** I use Podium for centralizing customer communication, with features like phone call recording and transcripts. It helps resolve disputes by providing proof of past conversations. The call routing feature is also useful when we're shorthanded. ### 17. Clunky Mass Messaging and Occasional Delivery Issues Hold Back a Helpful Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Briana B. | Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Podium?** Being able to communicate with customers and having an automated response to let them know that we’ll answer soon, is really helpful. Our staff finds the template feature extremely useful, especially for sending out review invites. **What do you dislike about Podium?** The mass message feature is clunky and hard to use. Having multiple different platforms and needing the spreadsheets to be in a specific format takes a decent amount of effort. Also, there were a few times where our messages just weren’t sending, and it took a few weeks to get fixed. **What problems is Podium solving and how is that benefiting you?** Podium solves a few problems, like having a template to send out, and automatically sending out follow-ups. Honestly it hasn’t been benefitting us a ton lately, it’s often hard to find a conversation that calls for using a ton of the features. ### 18. Podium Gives Me Peace of Mind **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda M. | office manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I absolutely love having the ability to go back and read the transcription of phone calls - podium does a great job gathering information needed (name, address, homeowner?, description of work needed, phone number and email address). I truly cannot imagine not having podium. **What do you dislike about Podium?** Occasionally we have some issues with the phones themselves (podium provided) - a problem with parking calls and occasionally calls drop. Occasionally it takes a few minutes for the transcription of a call to appear. **What problems is Podium solving and how is that benefiting you?** I no longer have to worry about taking notes when away from the office, I can go back and read the entire conversation. ### 19. Podium Saves Us Time and Keeps Our Team Focused on Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** It saves my employees a ton of time. We can stay focused on revenue-generating work instead of getting bogged down by the tedious tasks that come with running a home service business. **What do you dislike about Podium?** There have been a few kinks over the years, but the team at Podium has been wonderful to work with and always gets any issues fixed very quickly. **What problems is Podium solving and how is that benefiting you?** It communicates with customers on our behalf. We have about 600 customers that we visit twice a year for maintenance, and it schedules all of those appointments for us. That frees us up to focus on the tasks that generate revenue. ### 20. Intuitive Platform with Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gary R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Podium?** I really appreciate Podium's intuitive and user-friendly platform. It brings together messaging, customer interactions, AI-powered engagement, and reviews into a single system, which makes communication with customers more efficient and improves behind-the-scenes efficiency. The implementation process was smooth and well-organized, thanks to Naomi Williams, who ensured our data migrated seamlessly and our team was well-prepared. I also want to recognize Landum Markoff, our customer success manager, who has been outstanding—responsive, knowledgeable, and genuinely invested in helping us maximize the platform's value. Whenever questions arise, he's quick to provide answers and guidance, which keeps us moving forward. Additionally, the AI interaction has helped us become more responsive during after hours and weekends. Automating tasks like asking for Google reviews and following up on overdue invoices has been a big plus. Using Podium in a Google campaign recently allowed it to pretty much run itself. **What do you dislike about Podium?** Its not a dislike, but we're still learning how to use the AI. **What problems is Podium solving and how is that benefiting you?** Podium makes customer communication more efficient and intuitive. It centralizes messaging and interactions, enhances after-hours responsiveness with AI, automates tasks like requesting reviews, and the implementation was smooth. Support staff ensure our success, maximizing the platform's value. ### 21. Easy to Use, Ensures Customers Always Get Answered **Rating:** 5.0/5.0 stars **Reviewed by:** Catriena T. | Iwner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Podium?** I love how easy the app is to use. Even when I miss a call, my customers still get answered. **What do you dislike about Podium?** The only thing I don’t really like is that the computer version has more features than the app. Since I don’t use the computer as much, I end up missing out on those features. **What problems is Podium solving and how is that benefiting you?** The problem that Podium solves for me is when I miss a call it’s not just going to voicemail. It’s also allowing them to text with me and as a business owner and Mother of a four year-old things can get chaotic sometimes where I can’t answer the phone but texting works and I am able to take care of my customers needs ### 22. Effortless Scheduling with Podium's Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Laurynas J. | Web Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like how easy it is to integrate Podium with our existing platforms and website. It's smart and intuitive, and I appreciate how it answers customer questions, which lets us adjust and improve AI responses. This results in better response quality and happier customers, leading to closing more leads. Also, the initial setup was very easy, which was great for our team. **What do you dislike about Podium?** SMART **What problems is Podium solving and how is that benefiting you?** Podium saves us time by communicating with customers and collecting needed information before sending technicians. It seamlessly integrates with our platforms, enhancing response quality and customer happiness, leading to more closed leads. ### 23. Streamline Your Business with One Unified Application **Rating:** 4.0/5.0 stars **Reviewed by:** Waqas F. | Sales Specialist - Microsoft D365/Business Central , Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** January 13, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** The best thing about podium is that its a centralized tool which gathers and provides the reviews from all social media and websites. It boosts up the business reputation and brings on the higher ranks of the search engines. It can be integrated easily into multiple platforms and users can adapt to it very quickly **What do you dislike about Podium?** Although it is one of the those platforms which gives you centralized insights but it stands out as the one of the most expensive tools especially for small businesses. **What problems is Podium solving and how is that benefiting you?** It is making the communication extremely easy, with centralized operations as everything is under one window so businesses don't have to look around all social media and webpages for the responses. Podium analytics has helped in reviewing the performance and to track the trend, the ai integration in analytics is very accurate ### 24. Great communication with customers & Reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 12, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** I can access Podium anywhere at anytime, communicate with customers and get FIVE star reviews with a quick automated message. It's been great and there are added features for sending a coupon or special by text. The cost is great too. **What do you dislike about Podium?** I have liked everything about Podium so far there has been nothing to dislike. **What problems is Podium solving and how is that benefiting you?** We have a way to communicate with our customers by text message and collect Google reviews very easily with automated text we send out after a service has been provided. ### 25. Two-Way Customer Texting with Easy Conversation Assignment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** the two-way texting with customers. Also, conversations can be assigned to anyone in our company that is a registered user **What do you dislike about Podium?** There have been times when I've had to flag the same type of conversation that Larry has with customers that gives out inaccurate information. That was frustrating to flag a conversation and give the correct answer only for that to happen again. **What problems is Podium solving and how is that benefiting you?** it is streamlining our communication with customers to be able to deal with questions quickly ### 26. Podium Is a Game-Changer for Customer Texting and Review Capture **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie C. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 27, 2026 **What do you like best about Podium?** Podium has been a game changer for us- it's been a great way to text our customers, without technician's cell phone numbers being given out, it's been a great way for us to really ramp up our review capturing, and has been another great way for our customers (current and potential) to reach out to us. **What do you dislike about Podium?** I don't think there's been anything that we dislike. **What problems is Podium solving and how is that benefiting you?** Podium is helping us gather our Google reviews. It's so easy for the field or office staff to click on the template and hit send after discussing with the homeowner. It also allows us a great, no pressure way to follow up on our contracts that are up for renewal. ### 27. Easy, Intuitive AI and Centralized Messaging with Incredible Podium Support **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | Office Admin, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2026 **What do you like best about Podium?** Easy to use interface, intuitive AI system that is extremely easy to teach. We're loving the centralized messaging and ability to keep up with different platforms in one place. Incredible support from Podium agents and the AI bot. The ability to organize messages depending on status. Overall an enormous improvement to to how we're able to communicate with our customers. **What do you dislike about Podium?** We don't love that there's no way to filter messages by unread messages. It would help a lot to be able to only see what hasn't been viewed yet when we do get quite a lot of messages throughout the day. Things tend to get buried if we're not careful. **What problems is Podium solving and how is that benefiting you?** Keeping up with customer calls and messages from various platforms throughout the day. We're able to book more calls and talk to more customers. ### 28. Easy Customer Communication and a User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I like how easy it is to use and communicate with customers **What do you dislike about Podium?** We use the AI feature, and I feel like it needs some work. Sometimes he responds when I am trying to respond and ends up confusing the customer **What problems is Podium solving and how is that benefiting you?** The AI feature is nice on weekends when we are not in the office. Our AI "Jerry" can answer most basic questions and let the customer know the office will be in touch to confirm things. ### 29. Easy-to-Use Platform—Excited to Get Started with the FSM Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** The ease of the platform. We are excited to start using the FSM Product. **What do you dislike about Podium?** I wish we were not charged so much for bulk messaging. **What problems is Podium solving and how is that benefiting you?** It really helped with customer communication and improved the number of reviews. ### 30. Podium’s Feature-Rich Platform Saves Time and Boosts Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** W. P. C. | GENERAL MANAGER, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 18, 2026 **What do you like best about Podium?** PODIUM HAS A TON OF FEATURES THAT ARE REALLY HELPFUL FOR US, FROM APPOINTMENTS TO REVIEWS, THEY OFFER IT ALL **What do you dislike about Podium?** THE COST IS A BIT STEEP BUT WORTH THE INVESTMENT FOR YOUR REVIEWS AND TIME SAVED **What problems is Podium solving and how is that benefiting you?** PODIUM HELPS ME STAY IN CONTACT WITH OUR CUSTOMERS, TEXTING RATHER THAN VOICE, AS WELL AS APPOINTMENT CONFIRMATIONS AND CAPTURING REVIEWS ### 31. Effortless Communication and Payment Integration with Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha D. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 27, 2026 **What do you like best about Podium?** I love the transcript of the recorded messages and that more than one employee can see the text feed that comes in from the customers. I love the good support that we get from the reps. I also love being able to use it for taking payments from customers. It allows me to communicate efficiently and smoothly with my customers, and my productivity is greater. I also found the initial setup to be very easy. **What do you dislike about Podium?** That you can't add more than 1 phone number for each customer and that I cannot do a text chat with 2 people ( such as a husband and wife) together. Sometimes I would like to tell them both some detail & have them both give feedback. **What problems is Podium solving and how is that benefiting you?** I use Podium to communicate efficiently and smoothly with customers. It allows more than one employee to view customer text feeds, and I can take payments easily, which increases productivity. ### 32. All-in-One Communication and Payment Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Christine B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I love Podium's texting feature, as it’s very convenient for customers who can text easily and conveniently about conversations, reviews, payments, photos, and more. It’s particularly useful when homeowners can send pictures or videos if there’s an issue with the HVAC system for technicians to view prior to visits. I appreciate having everything in one space, where all chats from everyone in the office and technicians are together, and I can see previous conversations. The ease of sending payment links and being able to see if the person clicked the link is also valuable. Setting up Podium was very easy, which I really liked. **What do you dislike about Podium?** If they haven’t clicked the payment link you can’t remind them. **What problems is Podium solving and how is that benefiting you?** Podium keeps everything in one space, simplifies customer communication, and enables convenient texting, payments, and sharing media like pictures and videos for better service. Easy payment links and seeing link engagement add efficiency. ### 33. AI-Powered Call Management Enhances Client Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Briza M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I appreciate Podium's AI system because it keeps track of our calls and records them, allowing me to go back and listen to what we missed. This feature is really helpful to see if there's anything important that the client may have said. I also like that when we miss any calls, Podium's system automatically sends a text message to the client, letting them know we haven't forgotten them. This keeps us connected with clients and helps ensure we don't lose a potential client. **What do you dislike about Podium?** I don't think I've really encountered much that I dislike about Podium. Sometimes I notice I don't always receive them, but that could also be user error. **What problems is Podium solving and how is that benefiting you?** Podium helps us manage missed calls by tracking and sending automatic texts, which keeps us connected with clients. I like its AI system that records calls, letting us revisit conversations and ensure nothing important was missed. ### 34. Convenient Customer Chat and Texting That Keeps Us Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa D. | administrative assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I find being able to keep in touch with my customers via chat and text extremely convenient. **What do you dislike about Podium?** the customer information does not always come through correctly. Like their names. **What problems is Podium solving and how is that benefiting you?** more accurate voice to text ### 35. Effortless Setup, Stellar AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Senior Paid Media Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 21, 2026 **What do you like best about Podium?** I really like the AI feature and the chatbot from Podium because they're custom tailored for my industry aesthetics. The fact that it nurtures all of my potential leads and attempts to get them to book a consultation is very helpful. It also answers any questions based on the content from my website, making it very informative and a huge time saver for me. Setting up Podium was so easy since their team did everything, from installation to ensuring it worked to my standards. They even continue to update and check everything for me, so I don't have to do anything. Definitely gives me confidence in recommending Podium, hence I rate it a 10 all the way. **What do you dislike about Podium?** The fact that I didn't join sooner. **What problems is Podium solving and how is that benefiting you?** I use Podium to handle client communication, lead generation, and nurturing. The AI chatbot, custom-tailored for my industry, saves time by automating client interactions and providing informative responses, enhancing efficiency on my website. ### 36. Easy Customer Communication and Review Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline G. | Customer care, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** Our customer can communicate easily with us and easily leave us reviews **What do you dislike about Podium?** Not always easy to use if multiple locations **What problems is Podium solving and how is that benefiting you?** Communicating with customers. Some customers won’t answer the phone only text ### 37. AI-Enhanced Client Management, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** I really like Podium because it's much easier to use than ServiceTitan, even though they're still building the full platform. The AI operator is a great addition, helping with everything I need, and it even keeps up with my clients after hours, which is really helpful. The setup was a perfect 10 out of 10, which made my transition to using Podium smooth and stress-free. **What do you dislike about Podium?** The inventory feature could be built out better to have a manual count. **What problems is Podium solving and how is that benefiting you?** I manage clients, technicians, and dispatching easily with Podium. It's more user-friendly than ServiceTitan, and its AI operator helps with everything, even keeping up with clients after hours. ### 38. Great Tools, But Pricing Excludes Small Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Jaxson S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Podium?** I like using Podium phone and the AI tools and automations that help me keep customers. The auto texting on missed calls/texts and voicemail transcriptions are really handy. **What do you dislike about Podium?** They’ve really strayed away from small businesses like me. All the new features are way out of my price range and geared towards larger companies. Some newer paid features are things I asked for from the start, and don’t feel like they should be another “package” they are basic tools. The pricing and features now are geared towards bigger companies. Podium is already my largest fixed expense. **What problems is Podium solving and how is that benefiting you?** I use Podium to stay organized, manage customers, and send out invoices. The AI tools, like auto texting for missed calls and texts, and voicemail transcriptions, help me keep customers. ### 39. Easy to Use, Seamless Integration for the Whole Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Podium?** Ease of use and integration are strong. It’s a simple platform for our team to learn and get comfortable with quickly. We don’t use the AI part because our team prefers human-to-human interaction, but it’s nice that AI is available as an option if we ever need it in the future. **What do you dislike about Podium?** The cost is higher when compared to other chat and reputation management platform options in the market. **What problems is Podium solving and how is that benefiting you?** There’s a disconnect between how visitors interact with the website and how those interactions carry over to our team. Podium chat has been able to fill this gap. ### 40. Everything Connected: Calls, Texts, AI, and Transcriptions in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** Everything is connected, including our phone calls and texts with customers within our HCP platform. I also really like the AI option and the call transcription feature. **What do you dislike about Podium?** Lots of dropped calls and then it shows as a missed call. **What problems is Podium solving and how is that benefiting you?** It's my understanding that Podium will be able to conduct outbound calls soon which will be great for our maintenance seasons. ### 41. Office Manager Immediate Payments and Collections Through Podium **Rating:** 4.5/5.0 stars **Reviewed by:** Julie D. | office manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** Immediate payments and collections thru podium **What do you dislike about Podium?** These seems to be frequent downtimes in the daily heading **What problems is Podium solving and how is that benefiting you?** The service department collecting on site ### 42. Streamlined Reviews and Calls with Podium **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel T. | System & Network Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I have seen an increase in our reviews by using Podium's reviews management feature, which has been very helpful. I like the phone system Podium offers, especially how it summarizes calls. The whole platform is easy to use and navigate, which I really appreciate. Once our account manager was assigned, the whole process was very easy. Podium's features like review management, chat with AI, and social media integrations made us switch from our traditional voice system with Verizon One Talk. **What do you dislike about Podium?** Handling the leads on the system could be improved by maybe having some type of funnel or stage. **What problems is Podium solving and how is that benefiting you?** Podium has increased our reviews, offers helpful AI chat features, and integrates VoIP for effective communication. We switched from Verizon One Talk because Podium combines traditional voice systems with review management and social media platform integrations. ### 43. Clear Call Transcriptions That Remove All Ambiguity **Rating:** 5.0/5.0 stars **Reviewed by:** Jay C. | Operations Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I really like that it transcribes all calls, so there’s no ambiguity about what was said to a customer or what a customer tells us. **What do you dislike about Podium?** When transcribing calls, it sometimes makes the conversation seem disjointed, so you have to follow along closely to understand. **What problems is Podium solving and how is that benefiting you?** We had been struggling with situations where employees said they had contacted a customer, but the customer insisted they had never been reached. Once we started using Podium, whether through text or voice, we can track and confirm whether a customer has or hasn’t been contacted, even across different phone numbers. ### 44. Efficient Customer Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Casey L. | Director of Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** I like that Podium is pretty easy to use, which helps in managing customer conversations and communications efficiently. I appreciate the search feature as it allows me to easily find conversations and customers, making my work more efficient. The initial setup of Podium was relatively easy, which was a plus. **What do you dislike about Podium?** My app notifications don’t always work. Also, talk to text would be nice. **What problems is Podium solving and how is that benefiting you?** Podium helps me reach and message customers promptly, manage automated texts, and send notifications. The search feature makes finding conversations and customers easy, making me more efficient with my time. **Official Response from Karina Aguirre:** > We're glad to hear that you find user management and messaging easy to use on Podium! ### 45. Unreliable service with terrible customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Jim O. | CEO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 **What do you like best about Podium?** There were some good things about their technology, but the horrible customer service ruined any value from that. **What do you dislike about Podium?** Their customer service is awful. We'd wait weeks to get help. That doesn't work for a phone system. It was down regularly with nobody returning calls or emails. **What problems is Podium solving and how is that benefiting you?** Podium never solved the problems that we had. ### 46. Feature-Rich Calling: Smart Forwarding, Auto-Replies, and Google Review Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Chrystal H. | Operations Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 01, 2026 **What do you like best about Podium?** We like that it includes features such as call forwarding with rules, auto-answering with text replies, and updates about new Google reviews. **What do you dislike about Podium?** It would be nice to have more control over conversations so they aren’t open to being viewed by other users. I also often notice delays in when a call or text shows up in the app compared with when it actually occurred. For example, a missed call that happens right now might not appear in my phone app for another five minutes. **What problems is Podium solving and how is that benefiting you?** Auto text answers is very helpful! ### 47. Helpful AI Assistant That Steps In When You’re Busy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** The AI assistant that jumps in to assist when I am busy with other tasks **What do you dislike about Podium?** It can be hard to navigate at times, like when looking for past appointment notes **What problems is Podium solving and how is that benefiting you?** Podium is helping to track our maintenance plans and get customers scheduled. This frees up more of my time to complete other tasks ### 48. Effortless Customer Communication and Sales Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy F. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** I love how Podium makes keeping in touch with our customers easy and eliminates most of the pain points in communication. It really helps drive sales for us. The ease of use is fantastic, and texting is so ubiquitous that it allows us to meet our customers where they are. I also appreciate that it allows us to manage multiple conversations simultaneously, making communication simple and intuitive. The system is very intuitive, which made the initial setup pretty easy. **What do you dislike about Podium?** It could do a better job of recognizing which department the messages coming in are intended for. **What problems is Podium solving and how is that benefiting you?** Podium makes keeping in touch with our customers easy, eliminates pain points, and helps drive sales. It manages multiple conversations at the same time, making communication simple and intuitive. ### 49. Helpful Call Reviews and Transcripts That Keep Customer Needs on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Podium?** Ability to review calls; transcripts are helpful to make sure all customer needs are met **What do you dislike about Podium?** only thing I can think of is some misdials; calling through podium dial one number; podium calls another unrelated number **What problems is Podium solving and how is that benefiting you?** Missed calls: billing disputes when customer tries to lie ### 50. All-in-One Communication Solution with Seamless Device Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Product Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Podium?** I like that Podium is an all-in-one solution for voice and text, making communication easier. I appreciate being able to send texts and voicemails in the same window. It's also convenient to use either web or mobile devices or our own VOIP phone network, with synchronization across all those devices for call logs and text messages. I found the initial setup very easy. **What do you dislike about Podium?** At this point, you can't contact a client through both phone/text AND email. They are currently separate. Occasionally the network experiences outages but not too often. **What problems is Podium solving and how is that benefiting you?** I use Podium for an all-in-one solution for voice, text, and payment processing, allowing texts and voicemails in the same window. It synchronizes call logs and texts across web, mobile, and our VOIP network. ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+01%3A40%3A30+-0500&secure%5Bsession_id%5D=1f80e2dc-1d17-485d-86b3-0990be73fccc&secure%5Btoken%5D=a80e231bd27ad3dd56c0170380b381692247b2f3c41d9c951619c3dd5091b998&format=llm_user) ## Podium Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Video Chat - Generative AI **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Channels** - Social Media Integration - Website - Text Message (SMS) - Other - Multi-Channel Marketing **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Platform** - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Marketing** - Client Communications - Loyalty Management - CRM **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Platform Additional Functionality** - Cloud - Mobility - Messaging **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - API Integration - QR Codes **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Content Generation** - Creativity - Content Accuracy **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Advanced Features** - Hold Music - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - 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