We've been requesting a quote for funding for over two weeks. First we were told we'd receive it within 2-3 days. Never arrived. Then we were told it's been prioritized and we'd get it within 24-hours. Then they said we had to complete an application first....only to complete an application you have to have sat a class. Since our request for a quote is to pay for the class, we obviously haven't sat a class yet. SO, since they've created a system that has a giant barrier, we may miss out on Covid relief funding that would have upskilled or organization during a lockdown. The worst is just the sheer inability to get any support or action from anyone that knows what they are doing and can make a decision. This is what happens, of course, when you completely outsource your customer support and you don't think through all user scenarios on your website. Like...what company doesn't allow someone to pay their bill prior to even qualifying for the exam. Don't you want the money in hand??? Review collected by and hosted on G2.com.