We have almost 4,000 users of this system, requesting almost 18,000 products, security requests, business functions per year. I am the lone support for this system and this is only one of the systems I support. If you get a proper set of workflows put together from the get-go, this is not a problem. A great majority of these requests are for access to various other systems. I am able to provide almost instant access for the requester after the automated approval process has been completed. Review collected by and hosted on G2.com.

I find the reporting capabilities are rather limited. However, I am not on the most current version of the system and I've heard that the newer database structure and reporting features are much improved. Review collected by and hosted on G2.com.

The PMG platform component that I value the most is the excellent workflow engine, which gives you many possibilities. Review collected by and hosted on G2.com.

I would like front-end to get a little bit better, that's all. Review collected by and hosted on G2.com.

My work dashboard works really well, easy to customize, my team and I can identify and act apon requests in a very effecient and organized way. HUGE FAN !

The dashboards are also a super easy way to see very relevant information. again, HUGE FAN! Review collected by and hosted on G2.com.

I wish it was easier to add style customizations to forms/dashboards/and ques. Review collected by and hosted on G2.com.

I like the flexibility in both the form and workflow to do both simple and complex solutions. The platform is easy for development. Most things can be accomplished with simple fields or steps. If you are looking for a answer to a more complex solution, the tools are available to do this. The workflow especially adds power to solve a problem. The workflow can route a request based on answers to the form or and run automation via APIs.

PMG improved the Work Dashboard so that it is so much easier to use. It allows customized views which almost makes it a reporting tool. Review collected by and hosted on G2.com.

I don't like that there is not much you can do to move a field left or right on the form when using a dynaform.

I also find it hard to pull data out of the platform. It is a great tool for gathering data, but it is hard when I need to use additional tools to pull the data for reqporting. Review collected by and hosted on G2.com.

I like the overall low-code aspect of the product. App Designer is probably my favorite feature. Review collected by and hosted on G2.com.

I think the use of the terms "variable", "content variable", and "xml variables" can be a little confusing as they serve to distinguish various types of "variables" or "aliases" in the workflow. Review collected by and hosted on G2.com.

PMG is very responsive to our requirements. Strong technical support Review collected by and hosted on G2.com.

Platform is not quite as "low code" as advertised depending upon how it is applied by customer Review collected by and hosted on G2.com.

The platform is very robust - a lot more flexibility for integration and automation. Can automate complex business logic. Review collected by and hosted on G2.com.

It does take some time/investment to get up to speed on the platform. And if you aren't working in the platform all the time, you can get rusty. You either need a dedicated team to learn and stay up to speed or you need to use vendor resources for changes and maintenance. Review collected by and hosted on G2.com.

The PMG team works hard to help you achieve your business process automation strategy. They listen and learn your processes. They work with you to implement the best features for your needs. They are always bringing forward fresh ideas and new technology with every release. I know that when we use PMG we are getting the best they have to offer and I never hesitate to upgrade to a new version! Review collected by and hosted on G2.com.

PMG could do a better job with their documentation and release notes. It is hard sometimes to know what great features they have released and we often find out form our consultation team about new features instead of being able to read and learn about them on our own. Review collected by and hosted on G2.com.

Rather than just accepting the user's specifications as-is and developing it as-is, an experienced developer can make suggestions and provide usability improvements. Review collected by and hosted on G2.com.

Document management function is not provided in the system but needs to be linked to an application outside the system, such as Share Point. Review collected by and hosted on G2.com.

Great flexibility to customize the platform Review collected by and hosted on G2.com.

The user interface could be more intuitive Review collected by and hosted on G2.com.