The platform is straightforward, easy to navigate and use, and intuitive. Requests for changes and upgrades are done quickly and effectively. The system provides multiple users with different experiences all being coordinated in the background which is a wonderful thing. I receive constant praise of the system and look forward to seeing what else it can do for us. Review collected by and hosted on G2.com.

While also a benefit in the way of symplicity, the system is a little plain jane. All black and white, a little color wouldn't kill anyone. ; ) I have also run into an occasional bug where the system gets hung up or stuck for a minute, that can be frustrating at times. Review collected by and hosted on G2.com.

The workflow engine works absolutely great. It's easy to use, can do a lot and is easy to learn. It also makes troubleshooting a breeze as you can view, in detail, what happened and all your variables anywhere in the workflow execution. I've used other platforms from larger companies and this functionality is not there. Other platforms really leave you to guess why your workflow didn't execute as expected. Review collected by and hosted on G2.com.

Could function a little better as a fulfillment platform. The work Inbox works well but could display large amounts of work a bit better and be more configurable. Overall it still works well. Review collected by and hosted on G2.com.

The backend capabilities are robust.

As a vendor, PMG is very accessible and responsive.

Very cost effective product licensing.

Cost effective training. Review collected by and hosted on G2.com.

Mobile user experiences are not great.

Online documentation is lacking.

The mechanisms to package and migrate changes across environments are not as mature as others in the space.

Training is available only through PMG.

Application and underlying data store (DB) are separate. Requires direct management of the DB to configure application workflows and logic. Review collected by and hosted on G2.com.

We have been able to take a very difficult workflow and place it in the PMG tool. It has handled all of the corresponding requests and assigned tasks to the system administrators. We are able to better manage incoming requests from the business. Review collected by and hosted on G2.com.

We need to improve the communications from the tool to the end user. We are also looking to vastly improve the ticket queues and task assignments. In today's system we have too many orphaned tasks. Review collected by and hosted on G2.com.

The ability for us to use the plaform within multiple departments in our company. The history and tracking it provides as well. Also the low code platform and the ablitly to adjust the forms to match our business. Being able to create and adjust my own queues based of my own filter criteria is a nice perk. Review collected by and hosted on G2.com.

Limited out of the box searching criteria. I wish out of the box there was a better more in depth search history. Review collected by and hosted on G2.com.

There seems to be very little the PMG service catalog application can't do. We have used it as a solution for many different problems. We began using it in the IT department and its use expanded into some of the company's core business areas. The workflow engine is very robust as well as easy to use. It integrates well with other systems. The company personnel are very responsive and provide a personalized level of support. Review collected by and hosted on G2.com.

There have been some challenges getting upgraded to the latest version of the product but PMG's support team is there to provide hands on support to ensure the upgrade goes smoothly. Review collected by and hosted on G2.com.

I think the platform is really slick and it allows you to do some pretty complex things in a short amount of time. You can easily spin up API Endpoints to catch web hooks or tie two disparate systems together, Need a scheduled job to run a repetitive task? Build a workflow and set it on a timer. You just need to know what you want to accomplish and how to accomplish it with the PMG platform. Review collected by and hosted on G2.com.

I only thing that I could say that I dislike ... and using the word dislike really makes this sound worse than it really is...... is that the platform lacks the ability to run custom code for languages other than C#. For example, I'd like to be able to schedule a workflow that runs Python or JavaScript code. This isn't necessarily a must have, but it would certainly be an added bonus and give the Platform flexibility to do more. I'd rather use the PMG platform for all my development. Review collected by and hosted on G2.com.

Working with PMG is intuitive and what is important - solutions are stable. Review collected by and hosted on G2.com.

It would be useful to have more public training that allows a larger group of people to get to know the tool. Review collected by and hosted on G2.com.

Web-based easy to get started. Workflow engine and App Builder Review collected by and hosted on G2.com.

Would like to see a bigger development community/forum. Review collected by and hosted on G2.com.

Huge selection of pre-built actions. Designer is pretty intuitive. Great debugging and troubleshooting capability. Love that you can re-run a failed workflow. There is a lot of automation built in and their API capabilities are awesome. Very easy to create reports and forms. They have a great support team and are very responsive. They listen to their clients' feedback and their release cycles are consistent. They always come up with new impressive features with every release along with implementing requested features quickly. One of the best partner I have worked with in my 23 years of career. Review collected by and hosted on G2.com.

They need to include a tons of sample workflows and apps. Their documentation is getting better but having working samples would be an awesome addition. Review collected by and hosted on G2.com.