IP
Ishaan P.
Service Catalog Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"PMG Automation (Best Software Yet)"
5/5
What do you like best about PMG Platform?

Automated Platform, Simple to Use, Solves Complex Logic, Reduce Programming Efforts, Faster and Reliable delivery of products, Best Integration Practices, Scalability and flexible, Application designer, Form Designer, Workflow Designer, Leagacy Editor, Inbuilt Javascript. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

Angular and React, the front-end technologies, are not a part of this platform and should be integrated. Bootstrap and CSS should be made more user-friendly—improvements to form designer. Review collected by and hosted on G2.com.

SS
Shivani S.
Service Catalog Developer
Small-Business (50 or fewer emp.)
"PMG Automation"
5/5
What do you like best about PMG Platform?

Its flexibility and ease of use. Fully Configurable and extendable platform. The workflow works absolutely great as it is easy to use, can do alot and is easy to learn. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

I would like that the front-end to get a little bit better. It can do better by providing read-only workflow permission, allowing users to see how the workflow is configured without editing. Review collected by and hosted on G2.com.

Response from Ben Alexander of PMG Platform

Hi Shivani,

Thank you for your feedback. Newer version of the platform do have a user right "Workflow Reader" that allows users to view workflows in read-only mode. If you don't have this in your version, please reach out if you need help with upgrading.

Thanks!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"From Email to Workflow"
5/5
What do you like best about PMG Platform?

The PMG platform is user friendly and provides the tools required for a very fast ramp up of service offerings requiring varying degrees of workflow complexity. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

For complex services, knowledge of advanced coding is required. These are generally a small percentage of offerings but like most workflow based platforms may take a some time to plan and effectively build. The ease of adding simple tasks does help to mitigate delivery time. Review collected by and hosted on G2.com.

NR
Natasha R.
Business Systems Analyst
Enterprise (> 1000 emp.)
"Able to Automate Complicated Business Processes"
4/5
What do you like best about PMG Platform?

The tool is relatively simple but still has many capabilities so that many different types of processes can be implemented. Also, everyone I have worked with or talked to at PMG has been very helpful and knows the tool's capabilities well. They take feedback into account, and over the years, there have been multiple suggestions that we have made that PMG has implemented. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

It would be nice if there were more granularity in permissions. A lot of permissions are tied together. A recent example was the addition of Lists, but the ability to edit them is tied to the Catalog permission, which also gives the ability to edit all Forms, Shared Forms, etc. Though PMG has taken some of this feedback and implemented, for example, the read-only workflow permission, allowing users to have permission to see how a workflow is configured without being able to edit it. Review collected by and hosted on G2.com.

JW
Janie W.
Senior Business Analyst
Mid-Market (51-1000 emp.)
"PMG has made our System Access Request so much easier and reporting on the process has been great."
5/5
What do you like best about PMG Platform?

Flow process makes all department responsible. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

Some times it is hard to find an easy way of finding tickets by users. Review collected by and hosted on G2.com.

Yoshio N.
YN
Yoshio N.
Information Technology Consultant
Mid-Market (51-1000 emp.)
"PMG platform is proven solution for DX initiatives and the company serves as real business partner."
5/5
What do you like best about PMG Platform?

1. friendly contract negotiation, 2. proven, fully configurable and extendable platform, 3. cyber security compliant service offerings, 4. quick win of implementation, 5. client-centric company culture Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

A little complicated access permission settings Review collected by and hosted on G2.com.

Md Saif A.
MA
Md Saif A.
Technology Analyst
Enterprise (> 1000 emp.)
"Awesome and amazing working experience."
5/5
What do you like best about PMG Platform?

The new form and app desinger. The rich integration with external technologies like AD, REST API, Service Now, SQL, etc. Developing the business needs is easy, robust, and fast. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

While working with a massive amount of data, the report editor response is slow also. If we need to process the same data upfront, it is pretty costly. Review collected by and hosted on G2.com.

AS
Andrea S.
C
Small-Business (50 or fewer emp.)
"Amazing experience, love every step of the journey"
5/5
What do you like best about PMG Platform?

The cooperation and the amount of support we receive by Aaron Klein and Claudia Sastre is just excellent. They have been amazing and so supportive in every way. Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

There is nothing that I dislike about working with PMG. The program that they offer is covering everything that we are looking for in a voucher platform. I would not have any items on the needs improvement list. Review collected by and hosted on G2.com.

VM
Vadim M.
Software engineer
Enterprise (> 1000 emp.)
"PMG user from Humana"
5/5
What do you like best about PMG Platform?

Phenomenal support and collaberation with PMG team Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

There is nothing that I could use the term as "dislike." Review collected by and hosted on G2.com.

Christopher L.
CL
Christopher L.
IT-Business Service Manager
Enterprise (> 1000 emp.)
"PMG Digital Business Platform"
4.5/5
What do you like best about PMG Platform?

Flexibility, could be used for all kind of request.

Power of form configuration: Largely more possibilities than simple HTML form elements

Workflow automatisation: Everthying what can be automated can be done by this platforme.

Support very responsive, evolution of releases with always a lot of new features and improvements Review collected by and hosted on G2.com.

What do you dislike about PMG Platform?

In a mutlilingual context it's sometimes tricky to manage localization.

Online documentationis not always up to date.

PMG Community could be more active Review collected by and hosted on G2.com.

Response from Ben Alexander of PMG Platform

Hi Christopher, thank you for the review!

Yes, we want to have a more active community and working on improvements this quarter.

We are introducing a PMG Ambassador program, which will help customers be more active in contributing to the community, including the online forum.

Second, we are updating the organization and enhancing the capabilities of the online forum.

Related to the above, we want to make sure the latest online help is easy to find and relates back to questions that come up in the community or through support tickets.

Thanks for your time,

Ben