PMG Platform Reviews & Product Details

There seems to be very little the PMG service catalog application can't do. We have used it as a solution for many different problems. We began using it in the IT department and its use expanded into some of the company's core business areas. The workflow engine is very robust as well as easy to use. It integrates well with other systems. The company personnel are very responsive and provide a personalized level of support. Review collected by and hosted on G2.com.

There have been some challenges getting upgraded to the latest version of the product but PMG's support team is there to provide hands on support to ensure the upgrade goes smoothly. Review collected by and hosted on G2.com.

We have almost 4,000 users of this system, requesting almost 18,000 products, security requests, business functions per year. I am the lone support for this system and this is only one of the systems I support. If you get a proper set of workflows put together from the get-go, this is not a problem. A great majority of these requests are for access to various other systems. I am able to provide almost instant access for the requester after the automated approval process has been completed. Review collected by and hosted on G2.com.

I find the reporting capabilities are rather limited. However, I am not on the most current version of the system and I've heard that the newer database structure and reporting features are much improved. Review collected by and hosted on G2.com.

I like the flexibility in both the form and workflow to do both simple and complex solutions. The platform is easy for development. Most things can be accomplished with simple fields or steps. If you are looking for a answer to a more complex solution, the tools are available to do this. The workflow especially adds power to solve a problem. The workflow can route a request based on answers to the form or and run automation via APIs.

PMG improved the Work Dashboard so that it is so much easier to use. It allows customized views which almost makes it a reporting tool. Review collected by and hosted on G2.com.

I don't like that there is not much you can do to move a field left or right on the form when using a dynaform.

I also find it hard to pull data out of the platform. It is a great tool for gathering data, but it is hard when I need to use additional tools to pull the data for reqporting. Review collected by and hosted on G2.com.

The PMG team works hard to help you achieve your business process automation strategy. They listen and learn your processes. They work with you to implement the best features for your needs. They are always bringing forward fresh ideas and new technology with every release. I know that when we use PMG we are getting the best they have to offer and I never hesitate to upgrade to a new version! Review collected by and hosted on G2.com.

PMG could do a better job with their documentation and release notes. It is hard sometimes to know what great features they have released and we often find out form our consultation team about new features instead of being able to read and learn about them on our own. Review collected by and hosted on G2.com.

Flow process makes all department responsible. Review collected by and hosted on G2.com.

Some times it is hard to find an easy way of finding tickets by users. Review collected by and hosted on G2.com.

workflows hands down. powershell integration especially. APIs and Functions are great too. workflow logging is also fantastic Review collected by and hosted on G2.com.

UI development. I still feel like it's a struggle to display what I want to display

Forms can do alot but it takes a lot of time learning the quirks and hacks to get it to do what you want.

App Designer is PMG's beautiful new baby, but it still has a long way to go Review collected by and hosted on G2.com.

Low code, somewhat easy to use, can do almost anything, continually improving functionality for users, integrations and connectors with lots of 3rd party apps Review collected by and hosted on G2.com.

Wish there were more simple design elements Review collected by and hosted on G2.com.

The ability to create full-featured applications with intuitive configuration. Review collected by and hosted on G2.com.

Would like to see a bigger development community and discounted developer license options. Review collected by and hosted on G2.com.

The PMG platform is user friendly and provides the tools required for a very fast ramp up of service offerings. Review collected by and hosted on G2.com.

For complex services, knowledge of advanced coding is required. These are generally a small percentage of offerings but like most workflow based platforms may take a some time to plan and effectively build. The ease of adding simple tasks does help to mitigate delivery time. Review collected by and hosted on G2.com.

Easy to create new forms and workflows with No/Lo Code requirement. Enables rapid delivery of new requirements and changes. The new App designer adds a new dimension. Review collected by and hosted on G2.com.

The high hourly rate charged by PMG for customised developments Review collected by and hosted on G2.com.

Simplicity of the environment and easy to configure workflow and automate our task, way to easy to troubleshooting and integration of scripting language is an add-on Review collected by and hosted on G2.com.

Till now i like it alot - No Dislikes :) Review collected by and hosted on G2.com.

The best aspects are use of visual, drag and drop actions to create workflows. Another great selling point is the rapid response from PMG company for new features and tweaks. Review collected by and hosted on G2.com.

Due to the pace of enhancement sometimes the Help lags behind the new features and this has been a bit of a friction point in expanding our PMG usage. The "customer" UI doesn't really meet our needs and we find we write full UI's in standard code platform (GCP, PCF, Node, etc.) then use PMG for the "engine" behind the actions that the user can initiate from that UI. I wish we got more value from the app side of PMG. Review collected by and hosted on G2.com.

Automation. It is an exceptional tool for automating any aspects of a digital business. My favorite feature is the ability to use powershell local and remotely Review collected by and hosted on G2.com.

Lack of Documentation for the advanced features. There is a bit of a learning curve and there are bugs but PMG does have an amazing support staff and are constantly developing new features based on their customers needs and any issues i have faced thus far have been promptly resolved Review collected by and hosted on G2.com.

This platform is highly configurable and because it's low code, you can get great value out of it without having to have a typical developer skill set. However, the more skills you have, the more you can get out of it. There is so much you can do with it if you want to.

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A lot of what we have previously disliked has been addressed as we've asked for enhancements. We have created a process for automated migrations but it would be nice if that was part of the platform. The great thing is that PMG encourages us to let them know what we dislike and then they do their best to address those things. Review collected by and hosted on G2.com.

The PMG Platform is powerful and versatile, allowing us to provide solutions for our customers. The great thing is that the platform continues to improve based on our feedback and the feedback from other PMG customers. Review collected by and hosted on G2.com.

While there is less coding and more configuration which makes if faster and easier to deliver a solution, it also causes limitations. I would say it is worth the trade-off. The other issue is that PMG doesn't have the name recognition that a platform like ServiceNow has, which is too bad when people decide to go for the big names. Review collected by and hosted on G2.com.

1. Easy to learn

2. Low code environment

3. Very easy for code migration

4. Secure and easy for System Admin Review collected by and hosted on G2.com.

1. Help documents

2. Support for Technical team Review collected by and hosted on G2.com.

It's easy to administer and making changes is very low impact. Love that we don't have to follow any change management practices within our organization for this tool because most changes are considered content changes. Developing new capabilities is fast and easy because of this. Review collected by and hosted on G2.com.

I don't think there's anything we dislike about this tool. Reporting has improved tremendously since we got the tool, so no complaints! Review collected by and hosted on G2.com.

Low code configuration allows us to provide minimal training and mentoring and allows us to implement a "Federated Development" approach for scalability throughout the enterprise.

The vendor is extremely responsive and truly listens to our needs to resolve issues and implement enhancements to the platform. Review collected by and hosted on G2.com.

Although it has come a long way over the last few years, better documentation of new functionality when the functionality is released would be helpful. Review collected by and hosted on G2.com.

Feedback on customer ease of use for service requests on the PMG platform has been great - provides better visibility on services and reporting Review collected by and hosted on G2.com.

Reporting feature takes a lot of configuration for printable reports that look "pleasing" to user. Our site requires some standard form requirements and matching this format is time consuming for our application developers Review collected by and hosted on G2.com.

I like the overall low-code aspect of the product. The Table Manager is probably my favorite feature. Review collected by and hosted on G2.com.

I think the use of the terms "variable", "content variable", and "xml variables" can be a little confusing as they serve to distinguish various types of "variables" or "aliases" in the workflow. Review collected by and hosted on G2.com.

i love how easy it is to test and troubleshoot, plus once you get the hang of the config complexities it's easy to turn around Review collected by and hosted on G2.com.

i think better development docs on new features would be helpful - for example connector descriptions and what each field needs to have, and there are some fluky pieces that an experienced user just figures out over time because it's the small things but those are easy Review collected by and hosted on G2.com.

I like that it can be used with a variety of other platforms and products and it's very flexible in that regard. The team of people we work with at PMG are also quite good and easy to work with. Review collected by and hosted on G2.com.

I wish that the product could accept direct connections from SAP systems and not require data from SAP systems to be massaged before being able to accept it. Would prefer not to have anything in the middle between PMG platform and SAP. Review collected by and hosted on G2.com.

Customer service is great! whenever I had encounter a challenge, PMG has been able to respond quickly and effectively . Review collected by and hosted on G2.com.

Developer community is not very large, so is hard to find knowledge from other colleague developers facing common challenges. Review collected by and hosted on G2.com.

Form and Workflow modules and actions are very powerful. This standardizes the way things are done in a federated development environment. Support staff is great to work with, they make it feel like we are their only customer. Review collected by and hosted on G2.com.

More detailed documentation. This has improved in most recent releases. Review collected by and hosted on G2.com.

It is a great business hackathon product. It is easy for someone with limited technical skills to design a user experience and a service and implement it through the tool. You can get value very quickly and continuously build on that value. Review collected by and hosted on G2.com.

The web work list feature has been the most problematic for us, which the vendor is beginning to address. Review collected by and hosted on G2.com.