# Best AI Customer Support Agents Software

## How Many AI Customer Support Agents Software Products Does G2 Track?

**Total Products under this Category:** 880

### Category Stats (Sep 2026)

- **Average Rating:** 4.68/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Copilot Bots (+1.69%) - Among all products in this category, Verint Copilot Bots recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank AI Customer Support Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 83,100+ Authentic Reviews
- 880+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Customer Support Agents Software
 ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=2743)

Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zoho-desk)

**Sponsored**

### Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-09-03T20%3A18%3A25Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=574&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents&secure%5Btoken%5D=7a7589019a835f0f2b9e2bc7fc78df976bc1c15d26e5cc1b3028ba8060367e04&secure%5Burl%5D=https%3A%2F%2Fwww.zendesk.com%2Flp%2Fnb-ai-agent%2F%3Futm_source%3Dg2%26utm_medium%3Dpaidlisting%26utm_id%3DPL_G2C_AM_US_EN_N_Sup_Pro_H_AICustomerSupportAgent_T1_A_H&secure%5Burl_type%5D=paid_promos)

### [Salesforce Agentforce](https://www.g2.com/de/products/salesforce-agentforce/reviews)

Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,166

#### Who Is the Company Behind Salesforce Agentforce?

- **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce)
- **Unternehmenswebsite:** www.salesforce.com
- **Gründungsjahr:** 1999
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce-Entwickler, Salesforce-Administrator
- **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen
- **Company Size:** 39% Medium, 31% Large

#### What Are Recent G2 Reviews of Salesforce Agentforce?

**["Agentforce + Daten-Cloud-Integration macht die Lead-Qualifizierung einfach"](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-13197506)**

**Rating:** 4.0/5.0 stars

_— Vishal S._

[Read full review](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-13197506)

**["Smart Automation That Makes Salesforce Work More Efficiently"](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-12931503)**

**Rating:** 5.0/5.0 stars

_— Ashish B._

[Read full review](https://www.g2.com/de/survey_responses/salesforce-agentforce-review-12931503)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,745

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **powerful query resolution** capabilities of Fin, highlighting its quick access to helpful resources.
- Users find Fin to be **incredibly easy to use** and appreciate its quick and efficient responses.
- Users appreciate Fin's **speed and reliability** in resolving queries, enjoying its intuitive UI and seamless integration.
- Users enjoy the **efficiency** of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
- Users value the **quick and helpful customer support** from Intercom, enhancing their overall service experience and satisfaction.

##### Cons

- Users find the **missing features** in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
- Users find **AI limitations** in Fin, struggling with unique formats and providing unhelpful responses at times.
- Users express frustration with **limited features** in Fin, citing a need for better integration and simulation options.
- Users find the **learning curve challenging** , struggling with setup and the need for constant monitoring and attention.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations"](https://www.g2.com/survey_responses/fin-review-13320267)**

**Rating:** 5.0/5.0 stars

_— Karan S._

[Read full review](https://www.g2.com/survey_responses/fin-review-13320267)

**["Flexible, powerful, and an integral part of our ecosystem"](https://www.g2.com/survey_responses/fin-review-13359480)**

**Rating:** 5.0/5.0 stars

_— Pierre G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13359480)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,826

#### G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity

20% off HubSpot plans for the first year, then 10% off in perpetuity

[View this exclusive G2 deal](https://www.g2.com/deals/offers/d5d773bd-df5c-4937-936b-7347373c004e?source=categories)

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
- Users love the **seamless integration of features** in HubSpot Service Hub, enhancing communication and accessibility of insights.
- Users highly value the **responsive customer support** of HubSpot Service Hub, ensuring quick assistance for any inquiries.
- Users appreciate the **efficiency** of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively.
- Users appreciate the **convenient ticketing system** of HubSpot Service Hub, efficiently managing all customer interactions in one place.

##### Cons

- Users find **missing features** in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
- Users find **limited customization** in contacts and reporting features, hindering their ability to effectively manage multiple properties.
- Users feel the **limited features** of HubSpot Service Hub hinder customization and efficiency in their workflows.
- Users report a **lack of features** in HubSpot Service Hub, hindering usability and cross-team collaboration.
- Users face **limited email processing options** and struggle with ticket management inefficiencies in HubSpot Service Hub.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["reviewing hubspot"](https://www.g2.com/survey_responses/hubspot-service-hub-review-11493504)**

**Rating:** 4.5/5.0 stars

_— Hemanthkumar M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11493504)

**["All Contact Info in One Place, Plus Helpful Breeze AI"](https://www.g2.com/survey_responses/hubspot-service-hub-review-13364939)**

**Rating:** 4.5/5.0 stars

_— Eric V._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-13364939)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription.

**Average Rating:** 4.5/5.0

**Total Reviews:** 684

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
- Users find the **easy setup** of Jotform AI Agents simplifies onboarding and ongoing training for clients.
- Users highlight the **easy setup** of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
- Users find Jotform AI Agents to be **extremely helpful** in streamlining tasks and enhancing productivity in various settings.
- Users value the **superior setup ease** of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.

##### Cons

- Users find the **AI limitations** frustrating, with issues in flexibility and understanding user specifications effectively.
- Users find the AI's **limited capabilities** affect its flexibility and accuracy in executing workflows and understanding requests.
- Users express frustration with the **limited features** of Jotform AI Agents, hindering their ability to customize workflows effectively.
- Users find **inadequate AI features** in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
- Users experience **poor understanding** from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Seamless AI Agent Building with a User-Friendly UI"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13368193)**

**Rating:** 5.0/5.0 stars

_— Ramesh R._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13368193)

**["Easy-to-Set-Up AI Agents That Save Time and Fit Seamlessly into Jotform"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13382067)**

**Rating:** 4.5/5.0 stars

_— Meenakshi G._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13382067)

### [Zendesk for Customer Service](https://www.g2.com/pt/products/zendesk-for-customer-service/reviews)

Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,705

#### G2 Deal: Experience the power of Zendesk with a free trial

Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

**Price:** ~~$19 per agent/month~~ → $0 for 14 days

[View this exclusive G2 deal](https://www.g2.com/pt/deals/offers/957f2ca8-fa9e-48a0-8228-b481fff24008?source=categories)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Vendedor:** [Zendesk](https://www.g2.com/pt/sellers/zendesk)
- **Website da Empresa:** www.zendesk.com
- **Ano de Fundação:** 2007
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Sucesso do Cliente, CEO
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** com o Zendesk, beneficiando-se de fluxos de trabalho organizados e funcionalidade perfeita.
- Os usuários valorizam os **recursos de comunicação centralizada e automação** do Zendesk, aumentando a eficiência e o suporte personalizado.
- Os usuários valorizam a **organização eficiente e as respostas rápidas** facilitadas pelo sistema centralizado de suporte ao cliente da Zendesk.
- Os usuários acham a **facilidade de uso** do Zendesk inestimável, apreciando sua interface intuitiva e gestão eficiente de tarefas.
- Os usuários se beneficiam da **fácil gestão de tickets de suporte** no Zendesk, melhorando a colaboração e a eficiência.

##### Cons

- Os usuários acham que o Zendesk carece de **recursos ausentes** , como status de tickets personalizáveis e opções de comentários para agentes.
- Os usuários acham os **recursos limitados** do Zendesk frustrantes, levando a soluções complexas e configurações demoradas.
- Os usuários acham a **curva de aprendizado íngreme** devido aos recursos avançados, tornando a configuração e personalização desafiadoras para não especialistas.
- Os usuários encontram **personalização limitada** no Zendesk, exigindo tempo e esforço significativos para alcançar as configurações e ajustes desejados.
- Os usuários acham a **complexidade** do Zendesk esmagadora para iniciantes, com uma curva de aprendizado acentuada para recursos avançados e relatórios.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["As DMs do Instagram pararam de desaparecer no telefone pessoal de alguém"](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13381475)**

**Rating:** 5.0/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13381475)

**["Power users started answering questions faster than our own agents could"](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13389795)**

**Rating:** 4.5/5.0 stars

_— Sebastian T._

[Read full review](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13389795)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [Como o Zendesk Support Suite está transformando a experiência de atendimento ao cliente em vários setores?](https://www.g2.com/pt/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [Para que é usado o Zendesk Support Suite?](https://www.g2.com/pt/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/pt/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/pt/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [O que você pode fazer com o Zendesk?](https://www.g2.com/pt/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Retell AI](https://www.g2.com/pt/products/retell-ai/reviews)

Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2,612

#### Who Is the Company Behind Retell AI?

- **Vendedor:** [Retell AI](https://www.g2.com/pt/sellers/retell-ai)
- **Website da Empresa:** www.retellai.com
- **Ano de Fundação:** 2023
- **Localização da Sede:** Palo Alto, US
- **Twitter:** @retellai  
3,181 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website)  
121 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Fundador
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 3% Small, 0% Medium

#### What Do G2 Reviewers Say About Retell AI?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários destacam a **facilidade de uso** do Retell AI, apreciando sua interface amigável e configuração simples.
- Os usuários apreciam a **facilidade de uso e simplicidade** no Retell AI, tornando-o acessível para todos os níveis de habilidade.
- Os usuários apreciam a **interface simples e limpa** do Retell AI, tornando a configuração e o uso rápidos e intuitivos.
- Os usuários apreciam as **integrações perfeitas** do Retell AI, melhorando significativamente os fluxos de trabalho automatizados e a eficiência operacional.
- Os usuários apreciam a **interface fácil de usar** do Retell AI, tornando a integração e navegação simples para todos.

##### Cons

- Os usuários estão frustrados com as **funcionalidades ausentes** , como limites de agentes e suporte a números internacionais, prejudicando a usabilidade.
- Os usuários acham que o **custo por chamada** do Retell AI é alto, impactando sua experiência.
- Os usuários acham a **curva de aprendizado acentuada** do Retell AI desafiadora, especialmente sem um conhecimento técnico ou orientação adequada.
- Os usuários acham os **recursos limitados** do Retell AI restritivos, especialmente pela falta de integrações de troncos SIP e opções de teste.
- Os usuários experimentam uma **compreensão deficiente** das funcionalidades do Retell AI, achando o processo de configuração confuso e redundante.

#### What Are Recent G2 Reviews of Retell AI?

**["UX aprimorada para construir agentes de chamadas autônomos de IA com integrações Twilio e Telnyx"](https://www.g2.com/pt/survey_responses/retell-ai-review-12722058)**

**Rating:** 5.0/5.0 stars

_— Rishav K._

[Read full review](https://www.g2.com/pt/survey_responses/retell-ai-review-12722058)

**["Gestão de Propriedades Facilitada!"](https://www.g2.com/pt/survey_responses/retell-ai-review-13024552)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/pt/survey_responses/retell-ai-review-13024552)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,470

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Bringing customer journeys together in one place"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13393454)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13393454)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Zoho Desk](https://www.g2.com/de/products/zoho-desk/reviews)

Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,658

#### G2 Deal: 50% discount on your first year with Zoho Desk

With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

**Price:** ~~$14-40/agent/month~~ → $7-20/agent/month

[View this exclusive G2 deal](https://www.g2.com/de/deals/offers/0f2f11b4-2778-4877-a799-8a67a761bffa?source=categories)

#### Who Is the Company Behind Zoho Desk?

- **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Unternehmenswebsite:** www.zoho.com
- **Gründungsjahr:** 1996
- **Hauptsitz:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Direktor
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Zoho Desk, da sie die Einrichtung einfach und die Anpassung unkompliziert finden.
- Benutzer schätzen die **Anpassungsfunktionen und E-Mail-Integration** von Zoho Desk, die die Effizienz und Sichtbarkeit des Teams verbessern.
- Benutzer lieben das **effiziente Ticketmanagement** in Zoho Desk, das den Support optimiert und die Zusammenarbeit im Team mühelos verbessert.
- Benutzer schätzen die **umfangreichen Integrationen** von Zoho Desk, die eine nahtlose Kommunikation über verschiedene Plattformen hinweg ermöglichen und die Produktivität steigern.
- Benutzer schätzen die **intuitive Benutzeroberfläche** von Zoho Desk, die die Organisation verbessert und das Management des Kundensupports vereinfacht.

##### Cons

- Benutzer finden die **Lernkurve** steil aufgrund einer überladenen Benutzeroberfläche und komplexer Einrichtung, was die Navigation erschwert.
- Benutzer erleben eine **steile Lernkurve** aufgrund einer überladenen Benutzeroberfläche und einer komplexen Einrichtung neuer Funktionen.
- Benutzer bemerken, dass die **begrenzten Anpassungsoptionen** verwirrend sein können und die Funktionalität in bestimmten Funktionen von Zoho Desk einschränken.
- Benutzer finden, dass die **Komplexität** der Benutzeroberfläche und der Berichtsfunktionen von Zoho Desk ihren täglichen Arbeitsablauf und ihre Effizienz beeinträchtigt.
- Benutzer finden die **Benutzeroberfläche nicht intuitiv** und fühlen sich von vielen Optionen und versteckten Elementen, die die Navigation erschweren, überwältigt.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Zoho Desk optimiert den Multichannel-Support mit starker Automatisierung und Analytik"](https://www.g2.com/de/survey_responses/zoho-desk-review-13393791)**

**Rating:** 4.0/5.0 stars

_— Sistemaskarele ._

[Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13393791)

**["Zoho Desk Streamlines Ticket Management with Powerful Automation and Customization"](https://www.g2.com/de/survey_responses/zoho-desk-review-13357037)**

**Rating:** 5.0/5.0 stars

_— Manogna C._

[Read full review](https://www.g2.com/de/survey_responses/zoho-desk-review-13357037)

#### What Are G2 Users Discussing About Zoho Desk?

- [Wie verbessert Zoho Desk das Kundenservicemanagement in verschiedenen Geschäftsbereichen?](https://www.g2.com/de/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [Wie optimiert Zoho Desk den Kundenservice für Unternehmen jeder Größe?](https://www.g2.com/de/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [Wofür wird Zoho Desk verwendet?](https://www.g2.com/de/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)

ServiceNow AI Agents is a software designed to autonomously execute work across IT, HR, customer service, app development, and other business functions by acting on enterprise data and policies in real time. The software provides out-of-the-box and custom agent creation, multi-agent orchestration, and governed workflow automation by leveraging a unified platform combining AI, data, workflows, and security with real-time access to over 450 enterprise systems. It automates routine tasks and complex multi-step processes and reduces manual effort by executing actions directly across any connected system rather than simply recommending next steps. ServiceNow AI Agents addresses the challenge of coordinating specialized work across large organizations by using the AI Agent Orchestrator to manage teams of agents operating under configured guardrails and organizational policies. The software supports use cases across IT operations, HR service delivery, customer service, and custom business workflows, trusted by 85% of the Fortune 500 and powering 80 billion workflows annually.

**Average Rating:** 4.3/5.0

**Total Reviews:** 454

#### Who Is the Company Behind ServiceNow AI Agents?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 34% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency** of ServiceNow AI Agents, streamlining workflows and enhancing productivity with automated tasks.
- Users appreciate the **ease of use** of ServiceNow AI Agents, simplifying tasks and enabling quick adaptation for everyone.
- Users value the **automation of repetitive tasks** by ServiceNow AI Agents, enhancing workflow efficiency and productivity.
- Users value the **easy integrations** of ServiceNow AI Agents, enhancing workflows and automating tasks for efficiency.
- Users value the **effective automation** of tasks by ServiceNow AI Agents, enhancing efficiency and support 24/7.

##### Cons

- Users frequently encounter **inaccurate responses** from ServiceNow AI Agents, particularly when data setups are insufficient or poorly defined.
- Users face challenges with **poor understanding** as AI responses often lack nuance and can be inaccurate without proper setup.
- Users find the **configuration challenging** and time-consuming, often requiring advanced skills for optimal setup and customization.
- Users experience **limited AI flexibility** , requiring significant time and effort for customization and setup in unique environments.
- Users find the **steep learning curve** during initial setup of ServiceNow AI Agents challenging and time-consuming.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["trigger the right workflow"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13373986)**

**Rating:** 4.0/5.0 stars

_— Saurabh D._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13373986)

**["ServiceNow AI Agents: Smarter Automation with Strong ROI"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13370512)**

**Rating:** 4.5/5.0 stars

_— Saurabh D._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13370512)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk is a software designed to lead a new era in customer experience through Customer Experience Automation, a platform built to automate the full complexity of modern customer journeys across the entire CX lifecycle. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and prebuilt industry-specific AI agents by leveraging the Talkdesk Data Cloud, which transforms transcripts, call recordings, case notes, and CRM records into full-context intelligence for AI agents. It automates fragmented, human-coordinated workflows and reduces time to value by enabling enterprises to modernize customer experience without a full system rip-and-replace through a Discover, Build, Orchestrate, and Measure automation cycle. Talkdesk addresses the challenge of delivering scalable, outcome-focused service across complex customer journeys by enabling AI agents to collaborate seamlessly with full context to resolve issues with speed, precision, and adaptability. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue, reduce costs, and transform service delivery.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,507

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
- Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools.
- Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels.
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
- Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support.

##### Cons

- Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
- Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls.
- Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

**["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Freshdesk](https://www.g2.com/pt/products/freshdesk/reviews)

Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,690

#### Who Is the Company Behind Freshdesk?

- **Vendedor:** [Freshworks](https://www.g2.com/pt/sellers/freshworks)
- **Website da Empresa:** www.freshworks.com
- **Ano de Fundação:** 2010
- **Localização da Sede:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Proprietário
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Freshdesk, tornando a implementação e o gerenciamento diário sem esforço e eficiente.
- Os usuários apreciam a **facilidade de uso** no Freshdesk, permitindo o gerenciamento rápido de tickets com treinamento mínimo.
- Os usuários apreciam os **recursos de automação** do Freshdesk, que agilizam os fluxos de trabalho e aumentam o foco na satisfação do cliente.
- Os usuários elogiam a **gestão eficiente de tickets** do Freshdesk, achando fácil rastrear e priorizar solicitações de suporte.
- Os usuários apreciam a **eficiência** do Freshdesk, pois simplifica o gerenciamento de tickets e aumenta a produtividade.

##### Cons

- Os usuários sentem que o Freshdesk carece de **recursos essenciais, como chat ao vivo** , impactando sua funcionalidade geral e a satisfação do usuário.
- Os usuários acham que o Freshdesk tem **recursos limitados** em comparação com os concorrentes, especialmente em personalização e capacidades omnichannel.
- Os usuários enfrentam **opções limitadas de personalização** no Freshdesk, impactando sua capacidade de adaptar fluxos de trabalho e funções de agentes de forma eficaz.
- Os usuários acham **o gerenciamento de tickets complicado** , precisando de recursos para acompanhamentos automáticos e enfrentando problemas de desempenho durante os horários de pico.
- Os usuários experimentam tempos de **carregamento lento** frustrantes, especialmente ao adicionar campos de ticket ou atualizar funções de usuário.

#### What Are Recent G2 Reviews of Freshdesk?

**["Freshworks torna o atendimento e suporte ao cliente rápido, fácil e eficiente."](https://www.g2.com/pt/survey_responses/freshdesk-review-13251347)**

**Rating:** 5.0/5.0 stars

_— Ramit Kaur D._

[Read full review](https://www.g2.com/pt/survey_responses/freshdesk-review-13251347)

**["Uma plataforma rica em recursos para gerenciar o atendimento ao cliente"](https://www.g2.com/pt/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/pt/survey_responses/freshdesk-review-13171971)

#### What Are G2 Users Discussing About Freshdesk?

- [Quais estratégias inovadoras de atendimento ao cliente as empresas estão implementando usando o Freshdesk?](https://www.g2.com/pt/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [Como o Freshdesk está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [Para que é usado o Freshdesk?](https://www.g2.com/pt/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [Qual é a diferença entre Freshdesk e Freshservice?](https://www.g2.com/pt/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/pt/discussions/is-freshdesk-a-crm) - 3 comments

### [Tidio](https://www.g2.com/pt/products/tidio/reviews)

Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,898

#### G2 Deal: Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

**Price:** ~~$25-54/month~~ → $21-46/month

[View this exclusive G2 deal](https://www.g2.com/pt/deals/offers/6185ae91-8036-4e02-97b8-0b135e8d5ce0?source=categories)

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/pt/sellers/tidio)
- **Website da Empresa:** www.tidio.com
- **Ano de Fundação:** 2013
- **Localização da Sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Varejo, Marketing e Publicidade
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham a **facilidade de uso** do Tidio excepcional, melhorando a comunicação com os clientes de forma eficaz e sem esforço.
- Os usuários apreciam o Tidio por seu **suporte ao cliente imediato** , melhorando o engajamento e a satisfação na entrega de serviços.
- Os usuários valorizam os **chatbots de IA eficientes** da Tidio, garantindo respostas rápidas aos clientes e comunicação fluida.
- Os usuários acham a **configuração fácil** do Tidio incrivelmente útil, permitindo um início suave e uma configuração eficiente.
- Os usuários apreciam as **respostas em tempo real e a configuração fácil** do Tidio, melhorando drasticamente o engajamento do cliente e a experiência geral.

##### Cons

- Os usuários acham o Tidio **caro** , especialmente para freelancers que buscam preços e funcionalidades personalizáveis para atender às suas necessidades.
- Os usuários encontram os **recursos ausentes** no Tidio, como geolocalização, limitando sua acessibilidade e usabilidade em todos os planos.
- Os usuários acham as **opções limitadas de personalização** frustrantes, desejando mais controle sobre os recursos de chat e fluxos de trabalho.
- Os usuários acham o **modelo de preços do Tidio caro** , sugerindo a necessidade de opções mais acessíveis para pequenas empresas.
- Os usuários desejam **mais recursos** do Tidio, como estilos adicionais, capacidades móveis e opções de edição para respostas de chat.

#### What Are Recent G2 Reviews of Tidio?

**["Engajamento Eficiente com o Cliente, Configuração Fácil"](https://www.g2.com/pt/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13183557)

**["Best live-chat I've ever used."](https://www.g2.com/pt/survey_responses/tidio-review-7071239)**

**Rating:** 5.0/5.0 stars

_— Maksim E._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-7071239)

#### What Are G2 Users Discussing About Tidio?

- [Como posso configurar e otimizar chatbots no Tidio para o meu site de e-commerce?](https://www.g2.com/pt/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [Para que serve o Tidio?](https://www.g2.com/pt/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [Como desinstalar o Tidio?](https://www.g2.com/pt/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/pt/discussions/is-tidio-safe) - 7 comments
- [Como você usa o Tidio?](https://www.g2.com/pt/discussions/how-do-you-use-tidio) - 2 comments

### [Aircall](https://www.g2.com/pt/products/aircall/reviews)

Conecte-se, Capacite-se e Cresça com a Aircall. Não somos apenas um sistema de telefonia empresarial; somos uma plataforma impulsionada por IA para conversas com clientes. A Aircall integra perfeitamente voz, SMS, WhatsApp e canais de mídia social em uma única plataforma, com sincronização bidirecional em mais de 250 aplicativos empresariais essenciais. Imagine seus dados de CRM e Helpdesk fluindo sem esforço em cada interação com o cliente, capacitando sua equipe a oferecer experiências mais inteligentes e personalizadas. Confiada por mais de 22.000 empresas globalmente, a plataforma impulsionada por IA da Aircall potencializa vendas e suporte. Automatizamos o trabalho repetitivo—otimizando o roteamento de chamadas, automatizando tarefas repetitivas—enquanto simultaneamente fornecemos insights acionáveis de cada interação com o cliente. Como resultado, suas equipes estão livres para se concentrar no que realmente importa: construir e manter relacionamentos com os clientes. A Aircall é onde sua pilha de tecnologia se une e suas equipes se destacam. Transformamos interações com clientes em oportunidades estratégicas, impulsionando o crescimento e transformando conversas em clientes satisfeitos. Com a Aircall, cada conexão conta.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,616

#### Who Is the Company Behind Aircall?

- **Vendedor:** [Aircall](https://www.g2.com/pt/sellers/aircall)
- **Website da Empresa:** www.aircall.io
- **Ano de Fundação:** 2014
- **Localização da Sede:** New York
- **Twitter:** @aircall  
4,964 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Desenvolvimento de Vendas, CEO
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários consideram a **facilidade de uso** do Aircall essencial para uma comunicação eficaz e integração perfeita do fluxo de trabalho.
- Os usuários acham que a **fácil integração** do Aircall com ferramentas de CRM e helpdesk melhora a eficiência da comunicação e a gestão do fluxo de trabalho.
- Os usuários elogiam o Aircall por sua **confiabilidade** e integração perfeita, tornando o suporte ao cliente eficiente e direto.
- Os usuários acham o **design intuitivo** do Aircall excepcional, facilitando a configuração fácil e melhorando a comunicação para todos os membros da equipe.
- Os usuários valorizam o Aircall por sua **gravação automática de chamadas** , melhorando o registro e a eficiência da comunicação.

##### Cons

- Os usuários frequentemente enfrentam **problemas de conexão** com o Aircall, incluindo baixa qualidade de chamada e desconexões frequentes durante as chamadas.
- Os usuários frequentemente enfrentam **problemas de chamadas** com o Aircall, incluindo distribuição desigual de chamadas e problemas de conexão que afetam a comunicação.
- Os usuários relatam **problemas com o discador** no Aircall, incluindo distribuição desequilibrada de chamadas e falhas que afetam a recepção e a marcação de chamadas.
- Os usuários indicam que o Aircall carece de **recursos de manuseio de texto e correio de voz individual** , impactando a eficiência da comunicação e a usabilidade.
- Os usuários experimentam problemas ocasionais de **carregamento lento** com o Aircall, particularmente ao sincronizar registros de chamadas e atualizações em tempo real.

#### What Are Recent G2 Reviews of Aircall?

**["Comunicação com clientes forte e clara, sem SPAM"](https://www.g2.com/pt/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/pt/survey_responses/aircall-review-13235979)

**["Facilita o Telemarketing com Grande Eficiência"](https://www.g2.com/pt/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/pt/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/pt/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/pt/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/pt/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/pt/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/pt/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Verint Copilot Bots](https://www.g2.com/pt/products/verint-copilot-bots/reviews)

Verint Copilot Bots automate agent workflows in real time to reduce manual effort and support more efficient customer interactions. Each Copilot Bot focuses on automating a specific task to reduce agent workload. The Copilot Bots include: Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. These bots help preserve context across handoffs, surface summarized knowledge, provide real-time coaching, automate after-call work, and complete customer transactions on the agent's behalf They integrate with existing contact center workflows, enabling organizations to deploy individual bots, validate outcomes, and scale based on business requirements.

**Average Rating:** 4.6/5.0

**Total Reviews:** 23

#### Who Is the Company Behind Verint Copilot Bots?

- **Vendedor:** [Verint](https://www.g2.com/pt/sellers/verint)
- **Ano de Fundação:** 1994
- **Localização da Sede:** Melville, New York
- **Twitter:** @Verint  
7,739 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 funcionários no LinkedIn®
- **Propriedade:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços
- **Company Size:** 43% Large, 39% Small

#### What Are Recent G2 Reviews of Verint Copilot Bots?

**["Automação Natural que Acelera o Suporte ao Cliente"](https://www.g2.com/pt/survey_responses/verint-copilot-bots-review-13278404)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/pt/survey_responses/verint-copilot-bots-review-13278404)

**["Aprimorador de Suporte em Tempo Real com Espaço para Personalização"](https://www.g2.com/pt/survey_responses/verint-copilot-bots-review-13287645)**

**Rating:** 4.0/5.0 stars

_— Haris H._

[Read full review](https://www.g2.com/pt/survey_responses/verint-copilot-bots-review-13287645)

### [Gladly](https://www.g2.com/pt/products/gladly/reviews)

Gladly is a software designed to provide a customer-centric CX platform that puts the customer, not tickets, at the center of every conversation for the world's most loyalty-driven B2C brands. The software provides continuous cross-channel conversation management, empathetic automation, and relationship-focused service delivery by leveraging proprietary Customer AI that balances intelligent automation with genuine human connection. It automates routine interactions and inquiry resolution and reduces service costs by enabling agents to engage with full customer context across every channel without resetting the conversation. Gladly addresses the challenge of impersonal, ticket-centric support by reimagining the CX foundation around the individual customer and their ongoing relationship with the brand. The software supports B2C customer experience leaders seeking to deliver radically efficient service and radically personal experiences while increasing loyalty and driving down operational costs.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,087

#### Who Is the Company Behind Gladly?

- **Vendedor:** [Gladly](https://www.g2.com/pt/sellers/gladly)
- **Website da Empresa:** www.gladly.ai
- **Ano de Fundação:** 2014
- **Localização da Sede:** San Francisco, California
- **Twitter:** @gladly  
4,071 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Atendimento ao Cliente, Consultor de Experiência do Cliente
- **Top Industries:** Varejo, Serviços ao Consumidor
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** no Gladly, tornando-o acessível e amigável para iniciantes, para um engajamento eficiente com os clientes.
- Os usuários acham o Gladly **extremamente útil** para se manterem organizados e acessarem facilmente ferramentas de suporte ao cliente.
- Os usuários apreciam os **recursos inovadores** do Gladly, aumentando a eficiência com automação de tickets e interações sem interrupções.
- Os usuários apreciam a **eficiência** do Gladly, melhorando o fluxo de trabalho e simplificando as interações com os clientes de forma fluida.
- Os usuários valorizam o **processo de integração excepcional** na Gladly, melhorando a colaboração e a eficiência no atendimento ao cliente.

##### Cons

- Os usuários observam as **funcionalidades ausentes** no Gladly, especialmente em relatórios e integrações de terceiros, afetando a usabilidade.
- Os usuários acham a **complexidade** de gerenciar notificações e dados esmagadora, prejudicando sua eficiência e tempos de resposta.
- Os usuários sentem que o Gladly tem **recursos limitados** que prejudicam a eficiência e a precisão, especialmente com capacidades de IA e integrações.
- Os usuários enfrentam uma **leve curva de aprendizado** inicialmente, embora o suporte de integração ajude a facilitar a transição para o uso do Gladly.
- Os usuários acham que as **opções limitadas de personalização** do Gladly para recursos de relatórios e interface restringem suas capacidades analíticas e conforto.

#### What Are Recent G2 Reviews of Gladly?

**["gerenciando visitas de cuidados domiciliares usando gladly"](https://www.g2.com/pt/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/pt/survey_responses/gladly-review-12765926)

**["Gladly mantém as conversas com clientes organizadas com a ajuda de uma assistência de IA útil."](https://www.g2.com/pt/survey_responses/gladly-review-13237428)**

**Rating:** 4.5/5.0 stars

_— Ishfaq N._

[Read full review](https://www.g2.com/pt/survey_responses/gladly-review-13237428)

#### What Are G2 Users Discussing About Gladly?

- [Para que serve o Gladly?](https://www.g2.com/pt/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/pt/discussions/what-is-gladly-used-for)

- ‹ Prev ‹ Prev
- 1
- [2](/categories/ai-customer-support-agents?order=g2_score&page=2#product-list)
- [3](/categories/ai-customer-support-agents?order=g2_score&page=3#product-list)
- [4](/categories/ai-customer-support-agents?order=g2_score&page=4#product-list)
- [5](/categories/ai-customer-support-agents?order=g2_score&page=5#product-list)
- …
- [58](/categories/ai-customer-support-agents?order=g2_score&page=58#product-list)
- [59](/categories/ai-customer-support-agents?order=g2_score&page=59#product-list)
- [Next › Next ›](/categories/ai-customer-support-agents?order=g2_score&page=2#product-list)

Spotlight Categories

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

[Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety)

[Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

[SAP Store Software](https://www.g2.com/categories/sap-store)

Similar Categories

- [Agentic AI](/categories/agentic-ai)
- [Agentic GTM Platforms](/categories/agentic-gtm-platforms)
- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)

- [AI Agents for HR](/categories/ai-agents-for-hr)
- [AI IT Agents](/categories/ai-it-agents)
- [AI Legal Operating System](/categories/ai-legal-operating-system)
- [AI Marketing Agents](/categories/ai-marketing-agents)

- [AI SDRs](/categories/ai-sdrs)
- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated July 8, 2026

AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context.

This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases.

To qualify for inclusion in the AI Customer Support Agents category, a product must:

- Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases
- Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses
- Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees
- Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments
- Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases
- Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers
- Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")](https://www.g2.com/products/salesforce-agentforce/reviews)[Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)[4.3/5(1,204)](https://www.g2.com/products/salesforce-agentforce/reviews) | Salesforce-native autonomous customer support agents | "Agentforce + Data Cloud Integration Makes Lead Qualification Easy" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,911)](https://www.g2.com/products/fin/reviews) | Knowledge-base-grounded AI ticket deflection | "Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,923)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native AI deflection with unified ticket context | "All Contact Info in One Place, Plus Helpful Breeze AI" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(792)](https://www.g2.com/products/jotform-ai-agents/reviews) | No-code customer support automation with omnichannel deployment | "Seamless AI Agent Building with a User-Friendly UI" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,063)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticket deflection with AI-assisted agent workflows | "Power users started answering questions faster than our own agents could" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")](https://www.g2.com/products/retell-ai/reviews)[Retell AI](https://www.g2.com/products/retell-ai/reviews)[4.8/5(2,638)](https://www.g2.com/products/retell-ai/reviews) | Low-latency inbound call automation with live booking | "Property Management Made Easy!" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,562)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel AI agent orchestration with Architect-driven routing | "Effortless Setup, Powerful Integrations" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")](https://www.g2.com/products/zoho-desk/reviews)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)[4.4/5(7,909)](https://www.g2.com/products/zoho-desk/reviews) | Omnichannel ticket routing with AI-assisted triage | "Zoho Desk Streamlines Multichannel Support with Strong Automation and Analytics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-ai-agents.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-ai-agents/reviews)[ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)[4.3/5(481)](https://www.g2.com/products/servicenow-ai-agents/reviews) | ServiceNow-native L1 ticket deflection and auto-resolution | "trigger the right workflow" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,599)](https://www.g2.com/products/talkdesk/reviews) | AI-assisted omnichannel agent support with CRM integration | "Omnichannel Support, Data Driven AI, Full of Capabilities" |

* * *

Show More